Tube Dimmer Deletion Appears to have Failed

[Haggard]

I followed all the instructions for removing the Tube Dimmer malware and it still sits in my startup box. I don't know what else to do. I ran the ASW and FRST and attached the logs. I ran the ADWCleaner and deleted all it picked up the first time. The second run showed no threats.

After HitMan Pro deleted a bunch of stuff I got the blue screen of death, but everything seems to have started back up ok.

I am ready for whatever you suggest needs to be done.

Thank you for your kind help and time.

 

[kuttus]

Hi and welcome to the malwaretips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
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In which browser you are facing this issue?



Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)


Open FRST, and click Fix. Attach me that report after it is finished.

 

[Haggard]

I seem to be having the most problem with FireFox.

I noticed last evening and again today I am getting notices of an updater request from Creative Island Media which I followed upon yesterday to conclude it is the tube dimmer guys. I have chased down two of the notices to going to the appdata/temp folder where I deleted both of them. But a third one I cannot find. They are all setup{some code}.exe files. The parent program is 'programdata\updater\updater.exe".

 

[kuttus]

Please go to Control Panel and remove the Program called Updater.

STEP 1: Run a scan with AdwCleaner

1. Download AdwCleaner from the below link.
   ADWCLEANER DOWNLAOD LINK (This link will automatically download Security Check on your computer)
   
2. Close all open programs and internet browsers.
3. Double click on adwcleaner.exe to run the tool.
4. Click on Scan,then confirm each time with Ok.
5. After the Scan is Over press on Clean ,then confirm each time with Ok.
6. Your computer will be rebooted automatically. A text file will open after the restart.
7. Please post the contents of that logfile with your next reply.
8. You can find the logfile at C:\AdwCleaner[S1].txt as well.

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STEP 2: Run a scan with Junkware Removal Tool

Please download Junkware Removal Tool to your desktop from here

• Turn off your antivirus software now to avoid potential conflicts
• Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
• The tool will open and start scanning your system
• Please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
• Post the contents of JRT.txt into your next reply

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Download Malwarebytes Anti-Rootkit from here to your Desktop

• Unzip the contents to a folder on your Desktop.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
• After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
• When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)

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Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• When it prompts you to try their 30-day trail, click decline
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

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[Haggard]

HI, Sorry for being so long to get back to you. I have got a bit distracted and still am. I am trying to wrap this up if we can. I have a couple of questions for you though. I do not understand some things and other things that seem to be happening that are strange and annoying at the same time.

It seems in my email program, Thunderbird, when I click on an email it wants to go to a tab view, when I close the tab the whole thing goes to the full window view and sometime, more often than not when I delete an email it will delete the email just below it also. And it does everything in the blink of an eye.

I did run an MBAR about three weeks ago but when I tried to run it again today I cannot run it no matter what I do. I have tried the administrator and I have tried to set the folder up as an administrator and I still cannot get it run. I think I have all the logs for you here. I hope you have some ideas here for me.
I do thank you for your help.

 

[TwinHeadedEagle]

Hi, your FRST report is a bit old. Can you re-run it again, check Addition.txt and attach both reports.