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UKASH (Chesire Police) help please
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<blockquote data-quote="kuttus" data-source="post: 108595" data-attributes="member: 2676"><p>That's great to hear... <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /> Now lets do the following scans so that we can make sure there is no other infections remaining...</p><p></p><p><span style="font-size: 15px">STEP 1: Run a scan with Junkware Removal Tool</span></p><p></p><p>Please download <strong>Junkware Removal Tool</strong> to your desktop from <a href="http://thisisudax.org/downloads/JRT.exe" target="_blank">here</a></p><ul> <li data-xf-list-type="ul">Turn off your antivirus software now to avoid potential conflicts</li> <li data-xf-list-type="ul">Double-click to run the tool. For <strong>Windows Vista</strong> or <strong>7</strong> users, right-click the file and select <strong>Run as Administrator</strong></li> <li data-xf-list-type="ul">The tool will open and start scanning your system</li> <li data-xf-list-type="ul">Please be patient as this can take a while to complete depending on your system's specifications</li> <li data-xf-list-type="ul">On completion, a log (JRT.txt) will be saved to your desktop and will automatically open</li> <li data-xf-list-type="ul">Post the contents of JRT.txt into your next reply</li> </ul><p></p><hr /><p></p><p></p><p>Download Malwarebytes Anti-Rootkit from <a href="http://downloads.malwarebytes.org/file/mbar" target="_blank">here</a> to your Desktop</p><ul> <li data-xf-list-type="ul">Unzip the contents to a folder on your Desktop.</li> <li data-xf-list-type="ul">Open the folder where the contents were unzipped and run <strong>mbar.exe</strong></li> <li data-xf-list-type="ul">Follow the instructions in the wizard to<strong> update</strong> and allow the program to <strong>scan</strong> your computer for threats.</li> <li data-xf-list-type="ul">Make sure there is a check next to <strong>Create Restore Point</strong> and click the<strong> Cleanup</strong> button to remove any threats. Reboot if prompted to do so.</li> <li data-xf-list-type="ul">After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click <strong>Cleanup</strong> once more and reboot.</li> <li data-xf-list-type="ul">When done, please post the two logs in the <strong>MBAR folder</strong>(<span style="color: #FF0000">mbar-log.txt</span> and <span style="color: #FF0000">system-log.txt</span>)</li> </ul><hr /><p></p><p></p><p>Please download <a href="http://www.malwarebytes.org/mbam-download.php" target="_blank"><span style="color: blue"><strong>Malwarebytes' Anti-Malware</strong></span></a> to your desktop.</p><ul> <li data-xf-list-type="ul">Double-click <strong>mbam-setup.exe</strong> and follow the prompts to install the program.</li> <li data-xf-list-type="ul">At the end, be sure a checkmark is placed next to<ul> <li data-xf-list-type="ul"> <strong>Update Malwarebytes' Anti-Malware</strong></li> <li data-xf-list-type="ul"> and <strong>Launch Malwarebytes' Anti-Malware</strong></li> </ul></li> <li data-xf-list-type="ul"> then click <strong>Finish</strong>.</li> <li data-xf-list-type="ul">If an update is found, it will download and install the latest version.</li> <li data-xf-list-type="ul">When it prompts you to try their 30-day trail, click <strong>decline</strong></li> <li data-xf-list-type="ul">Once the program has loaded, select <strong>Perform quick scan</strong>, then click <strong>Scan</strong>.</li> <li data-xf-list-type="ul">When the scan is complete, click <strong>OK</strong>, then <strong>Show Results</strong> to view the results.</li> <li data-xf-list-type="ul">Be sure that everything is Checked (ticked) except items in the <strong>C:\System Volume Information folder </strong>and click on <strong>Remove Selected</strong>.</li> <li data-xf-list-type="ul">When completed, a log will open in Notepad. please copy and paste the log into your next reply<ul> <li data-xf-list-type="ul"> If you accidently close it, the log file is saved here and will be named like this:</li> <li data-xf-list-type="ul">C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\<strong>mbam-log-date (time).txt</strong></li> </ul></li> </ul><p></p><hr /><p></p><p></p><p></p><p><span style="font-size: 15px">STEP 3: Run a HitmanPro scan</span></p><p><ol></p><p> <li><<strong>>Download the latest official version of HitmanPro</<strong>>.</strong></strong></p><p><strong><strong><a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <<strong>>HITMANPRO DOWNLOAD LINK</<strong>></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li></strong></strong></strong></strong></p><p><strong><strong><strong><strong> <li>Start HitmanPro by <<strong>>double clicking on the previously downloaded file.</<strong>> and then following the prompts.</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong> <li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <<strong>>Next</<strong>> .</strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong> <li>Click <<strong>>Activate free license</<strong>> to start the free 30 days trial and remove the malicious files.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Add to your next reply, any log that HitmanPro might generate.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><hr /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="kuttus, post: 108595, member: 2676"] That's great to hear... :) Now lets do the following scans so that we can make sure there is no other infections remaining... [SIZE=4]STEP 1: Run a scan with Junkware Removal Tool[/SIZE] Please download [b]Junkware Removal Tool[/b] to your desktop from [url=http://thisisudax.org/downloads/JRT.exe]here[/url] [list][*]Turn off your antivirus software now to avoid potential conflicts [*]Double-click to run the tool. For [b]Windows Vista[/b] or [b]7[/b] users, right-click the file and select [b]Run as Administrator[/b] [*]The tool will open and start scanning your system [*]Please be patient as this can take a while to complete depending on your system's specifications [*]On completion, a log (JRT.txt) will be saved to your desktop and will automatically open [*]Post the contents of JRT.txt into your next reply[/list] [hr] Download Malwarebytes Anti-Rootkit from [url=http://downloads.malwarebytes.org/file/mbar]here[/url] to your Desktop [list] [*]Unzip the contents to a folder on your Desktop. [*]Open the folder where the contents were unzipped and run [b]mbar.exe[/b] [*]Follow the instructions in the wizard to[b] update[/b] and allow the program to [b]scan[/b] your computer for threats. [*]Make sure there is a check next to [b]Create Restore Point[/b] and click the[b] Cleanup[/b] button to remove any threats. Reboot if prompted to do so. [*]After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click [b]Cleanup[/b] once more and reboot. [*]When done, please post the two logs in the [b]MBAR folder[/b]([color=#FF0000]mbar-log.txt[/color] and [color=#FF0000]system-log.txt[/color])[/list] [hr] Please download [url=http://www.malwarebytes.org/mbam-download.php][color=blue][b]Malwarebytes' Anti-Malware[/b][/color][/url] to your desktop. [list] [*]Double-click [b]mbam-setup.exe[/b] and follow the prompts to install the program. [*]At the end, be sure a checkmark is placed next to[list] [*] [b]Update Malwarebytes' Anti-Malware[/b] [*] and [b]Launch Malwarebytes' Anti-Malware[/b][/list][*] then click [b]Finish[/b]. [*]If an update is found, it will download and install the latest version. [*]When it prompts you to try their 30-day trail, click [b]decline[/b] [*]Once the program has loaded, select [b]Perform quick scan[/b], then click [b]Scan[/b]. [*]When the scan is complete, click [b]OK[/b], then [b]Show Results[/b] to view the results. [*]Be sure that everything is Checked (ticked) except items in the [b]C:\System Volume Information folder [/b]and click on [b]Remove Selected[/b]. [*]When completed, a log will open in Notepad. please copy and paste the log into your next reply [list][*] If you accidently close it, the log file is saved here and will be named like this: [*]C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\[b]mbam-log-date (time).txt[/b][/list][/list] [hr] [SIZE=4]STEP 3: Run a HitmanPro scan[/SIZE] <ol> <li><[b]>Download the latest official version of HitmanPro</[b]>. <a href="http://www.surfright.nl/en/hitmanpro/" rel="nofollow" target="_blank"> <[b]>HITMANPRO DOWNLOAD LINK</[b]></a> <em>(This link will open a download page in a new window from where you can download HitmanPro)</em></li> <li>Start HitmanPro by <[b]>double clicking on the previously downloaded file.</[b]> and then following the prompts. <img src="http://malwaretips.com/images/removalguide/hpro4.png" alt="[Image: hitmanproscan4.png]" border="0" /></li> <li>Once the scan is complete, a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click <[b]>Next</[b]> . <img src="http://malwaretips.com/blogs/wp-content/uploads/2012/02/rsz_hpro5.png" alt="[Image: hitmanproscan5.png]" border="0" /></li> <li>Click <[b]>Activate free license</[b]> to start the free 30 days trial and remove the malicious files. <img src="http://malwaretips.com/images/removalguide/hpro6.png" alt="[Image: hitmanproscan6.png]" border="0" /></li> <li>HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side. </ol> Add to your next reply, any log that HitmanPro might generate. <hr />[/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/hr][/hr][/hr] [/QUOTE]
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