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Windows Malware Removal Help & Support
Unable to Connect to internet and sound muted after MalwareBytes Scan
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<blockquote data-quote="selkieslatcher" data-source="post: 487867" data-attributes="member: 50535"><p>After an infection of several malware programs, I ran a scan and quarantine with Malwarebytes (scan log attached ScanLog.txt)</p><p></p><p>After 2 restarts my internet connection seemed broken. It showed a working connection on the icon tray,</p><p>and I could connect some specific services, like friends chat on Steam. however I could not connect to anything else (internet browser, skype).</p><p></p><p>I followed <strong>only 'Step 1' </strong>on this website: <a href="http://www.selectrealsecurity.com/fix-internet-connection" target="_blank">http://www.selectrealsecurity.com/fix-internet-connection </a></p><p>as well as entering command 'netsh winsock reset' separately into cmd, it did not work</p><p></p><p>After another restart, I have<strong> no internet connectivity (connected to unidentified network, no internet) </strong>still and its seems <strong>my sound also does not work </strong>(volume icon X'd out) </p><p>my internet works fine on wifi devices.</p><p></p><p>I've attached the Farbar scan logs. </p><p></p><p>It seems like this is a common problem, I couldn't find a fix-all in any of the other threads, so here I am</p><p>Please tell me if I have not included enough information, thank you!</p></blockquote><p></p>
[QUOTE="selkieslatcher, post: 487867, member: 50535"] After an infection of several malware programs, I ran a scan and quarantine with Malwarebytes (scan log attached ScanLog.txt) After 2 restarts my internet connection seemed broken. It showed a working connection on the icon tray, and I could connect some specific services, like friends chat on Steam. however I could not connect to anything else (internet browser, skype). I followed [B]only 'Step 1' [/B]on this website: [URL='http://www.selectrealsecurity.com/fix-internet-connection']http://www.selectrealsecurity.com/fix-internet-connection[B] [/B][/URL] as well as entering command 'netsh winsock reset' separately into cmd, it did not work After another restart, I have[B] no internet connectivity (connected to unidentified network, no internet) [/B]still and its seems [B]my sound also does not work [/B](volume icon X'd out) my internet works fine on wifi devices. I've attached the Farbar scan logs. It seems like this is a common problem, I couldn't find a fix-all in any of the other threads, so here I am Please tell me if I have not included enough information, thank you! [/QUOTE]
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