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Windows Malware Removal Help & Support
Unable to install any security programs - temp access denied + adware
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<blockquote data-quote="yurchie" data-source="post: 528880" data-attributes="member: 54361"><p>Hello,</p><p></p><p>I'm visiting a family member in Russia whose computer seems to have several Trojans, as well as a large number of adware and malware programs installed. </p><p></p><p>I first tried installing malwarebytes but the installation instantly stops and tells me that it cannot create a temp file as access is denied. </p><p></p><p>This happens with every security program I've tried to install. </p><p></p><p>This also happens in safe mode. </p><p></p><p>When I tried running TDSSKiller, nothing happened. No windows opened. </p><p></p><p>When I tried running ESET online scanner, it tells me I'm not connected to the Internet. </p><p></p><p>HitmanPro shows the following:</p><p></p><p>ASEC</p><p>jnsoB714.tmp</p><p>IIlaYZ.exe</p><p>hnsyD188.tmp</p><p>knsxBCA9.tmp</p><p>qnsr6FC5.tmp</p><p>TextEditor.exe</p><p>casrss.exe</p><p>ZaharGameBrowser.exe</p><p>Dripsunhold.dll</p><p>Fasehome.dll</p><p>MediaDownloaderSetup.exe</p><p>testnextversion.exe</p><p>7CTQRC1XCE.exe</p><p>B9FE.tmp.exe</p><p>KuaizipSetup_long_1.exe</p><p>6912.temp.exe</p><p>F44E.tmp.exe</p><p>SSFK.exe</p><p>ssfkupdate0801[1].exe</p><p>Everything.exe</p><p>qks.exe</p><p>help.exe</p><p>IDH.dll</p><p>KuaiZip_Setup_long_1.exe</p><p>E3F8.tmp.exe</p><p>Uninstall.exe</p><p>D0AC.tmp.exe</p><p>AF55.tmp.exe</p><p>D220.tmp.exe</p><p>7E07.tmp.exe</p><p>OfferInstaller.exe</p><p>fsd7417.exe</p><p>2896.tmp.exe</p><p></p><p>After the free 30 day trial activation, I am not able to run HitmanPro to remove those threats. It's stuck on the activation page and says it's not activated. </p><p></p><p>Any help would be greatly appreciated.</p></blockquote><p></p>
[QUOTE="yurchie, post: 528880, member: 54361"] Hello, I'm visiting a family member in Russia whose computer seems to have several Trojans, as well as a large number of adware and malware programs installed. I first tried installing malwarebytes but the installation instantly stops and tells me that it cannot create a temp file as access is denied. This happens with every security program I've tried to install. This also happens in safe mode. When I tried running TDSSKiller, nothing happened. No windows opened. When I tried running ESET online scanner, it tells me I'm not connected to the Internet. HitmanPro shows the following: ASEC jnsoB714.tmp IIlaYZ.exe hnsyD188.tmp knsxBCA9.tmp qnsr6FC5.tmp TextEditor.exe casrss.exe ZaharGameBrowser.exe Dripsunhold.dll Fasehome.dll MediaDownloaderSetup.exe testnextversion.exe 7CTQRC1XCE.exe B9FE.tmp.exe KuaizipSetup_long_1.exe 6912.temp.exe F44E.tmp.exe SSFK.exe ssfkupdate0801[1].exe Everything.exe qks.exe help.exe IDH.dll KuaiZip_Setup_long_1.exe E3F8.tmp.exe Uninstall.exe D0AC.tmp.exe AF55.tmp.exe D220.tmp.exe 7E07.tmp.exe OfferInstaller.exe fsd7417.exe 2896.tmp.exe After the free 30 day trial activation, I am not able to run HitmanPro to remove those threats. It's stuck on the activation page and says it's not activated. Any help would be greatly appreciated. [/QUOTE]
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