Solved unable to remove V9 browser infection from IE11

[4DBBK]

I am assisting my daughter to clean her infected laptop. I have removed a number of programs, ran DrWeb Cureit (which cleared several script viruses), but I am unable to completely clear all infections because the Base Filtering Engine is missing from Windows Services and so the full version of Dr Web will not properly install (she no longer has the installation CD for the laptop). I have removed and reinstalled Chrome and Firefox, so those are clean, but IE 11 remains infected with V9 that I cannot remove. Any assistance is appreciated, and I am quite happy to donate upon successful removal of infections. I am attaching FRST and Addition logs from the Farbar scan.

 

[TwinHeadedEagle]

Hello,



They call me TwinHeadedEagle around here, and I'll be working with you.



Before we start please read and note the following:

• At the top of your post, please click on the "Watch thread" button and make sure to check Watch this thread...and receive email notifications. This will send an email to you as soon as I reply to your topic, allowing me to solve your problem faster.
• Please do not install any new software during the cleaning process other than the tools I provide for you. This can hinder the cleaning process. Please do not perform System Restore or any other restore.
• Instructions I give to you are very simple and made for complete beginner to follow. That's why you need to read through my instructions carefully and completely before executing them.
• Please do not run any tools other than the ones I ask you to, when I ask you to. Some of these tools can be very dangerous if used improperly. Also, if you use a tool that I have not requested you use, it can cause false positives, thereby delaying the complete cleaning of your machine.
  
• All tools we use here are completely clean and do not contain any malware. If your antivirus detects them as malicious, please disable your antivirus and then continue.
• If during the process you run across anything that is not in my instructions, please stop and ask. If any tool is running too much time (few hours), please stop and inform me.
• I visit forum several times at day, making sure to respond to everyone's topic as fast as possible. But bear in mind that I have private life like everyone and I cannot be here 24/7. So please be patient with me. Also, some infections require less, and some more time to be removed completely, so bear this in mind and be patient.
• Please stay with me until the end of all steps and procedures and I declare your system clean. Just because there is a lack of symptoms does not indicate a clean machine. If you solved your problem yourself, set aside two minutes to let me know.
  
• Please attach all report using
  
  button below. Doing this, you make it easier for me to analyze and fix your problem.
  
• Do not ask for help for your business PC. Companies are making revenue via computers, so it is good thing to pay for the repair.
• If I don't hear from you within 3 days from this initial or any subsequent post, then this thread will be closed.

Rules and policies

We won't support any piracy.
That being told, if any evidence of illegal OS, software, cracks/keygens or any other will be revealed, any further assistance will be suspended. If you are aware that there is this kind of stuff on your machine, remove it before proceeding!
The same applies to any use of P2P software: uTorrent, BitTorrent, Vuze, Kazaa, Ares... We don't provide any help for P2P, except for their removal. All P2P software has to be uninstalled or at least fully disabled before proceeding!

Failure to follow these guidelines will result with closing your topic and withdrawning any assistance.



PC seems to be heavily infected. Await my response in few minutes while I analyze reports.

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

Scan with Malwarebytes' Anti-Malware

Please download Malwarebytes Anti-Malware and save it to your desktop.

• Install the progam and select update.
• Once updated, click the Settings tab, in the left panel choose Detection & Protection and tick Scan for rootkits.
• In the same tab, under PUP and PUM detections make sure it is set to Treat detections as malware.
• Click the Scan tab, choose Threat Scan is checked and click Scan Now.
• If threats are detected, click the Apply Actions button. You will now be prompted to reboot. Click Yes.
• Upon completion of the scan (or after the reboot), click the History tab.
• Click Application Logs and double-click the Scan Log.
• At the bottom click Export and choose Text file.

Save the file to your desktop and include its content in your next reply.

 

[4DBBK]

Ran Fixlist, installed and ran Malwarebytes. Logs are attached. BTW, apologies for the ridiculous user name my daughter's boyfriend created. He's also the person responsible for nearly destroying the laptop. My donation to you will be coming out of HIS pocket.

 

[4DBBK]

IE is still infected with V9. I set the homepage as www.Google.com but the browser opens to htt p:// en.v9 .com/?utm_source=b&utm_medium=newgdp&from=newgdp&uid=TOSHIBAXMK5065GSXN_Y0MJS7I4SXXY0MJS7I4S&ts=1371750311

 

[TwinHeadedEagle]

BTW, apologies for the ridiculous user name my daughter's boyfriend created. He's also the person responsible for nearly destroying the laptop. My donation to you will be coming out of HIS pocket.

I felt a bit uncomfortable when saw such username, but what to do

Okay, we removed huge amount of malware. Let's see what else can be done. And yes, this laptop was nearly destroyed, but we'll breath new life into it.

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[4DBBK]

Zoek completed. Results attached.

Leaving for the day to go visit my new grandson. I will return this evening to process further instructions. Thank you thus far for all your efforts!

 

[TwinHeadedEagle]

Very good. How is your PC behaving now?

 

[4DBBK]

Ta-DAAAAAAA!!!!

You did it! This thing is now cured of the 200+ infections it had, including that pesky V9 browser infection. Additionally, I can't believe you even replaced the missing Base Filtering Engine in Windows Services. Fantastic!

I thank you for your assistance, sir. My donation is forthcoming.

.....now I just need to change that offensive user name my daughter's boyfriend gave this thing.

THANK YOU for providing this valuable service. All the best to you!