Troubleshoot uninstallWebSearchCity

Infected operating system
OSX
Infected device issues
pop up all the time

Jack

Administrator
Verified
Staff Member
Well-known
Jan 24, 2011
9,378
Hello,

STEP 1: Let's check if there any malicious profiles installed on your Mac:

  1. From the Apple menu, select System Preferences.
  2. When the System Preferences window opens, search for the Profiles icon.
    If there isn’t a Profiles icon, you don’t have any profiles installed, which is normal and you can continue with the next steps.
  3. If there’s a Profile icon, click on it and select any suspicious profile that you want to remove, and then press the – (minus) button. Click Remove to remove the profile.

STEP 2: Run a scan with Malwarebytes

  1. Please download Malwarebytes for Mac Free Edition.
  2. Double-click Malwarebytes-Mac-4.x.x.x.pkg and follow the prompts to install the program.
  3. When your Malwarebytes installation completes, the program opens to the Welcome to Malwarebytes screen.
  4. Click on the Get started button.
  5. Click Scan to start a Threat Scan.
  6. When the scan is finished click Quarantine to remove the found threats.
  7. Reboot the system if prompted to complete the removal process.
 

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