Solved Unremovable Malware

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A

Alex Yee

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Thread author
Verified
Jun 22, 2014
31
I apologize, no I haven't disabled my anti security, I think I mentioned this a while back but I have McAfee, however it's a different version than the one on the list of instructions. It's "Cox Security Suite powered by McAfee". I don't have the option to turn off my anti security, as far as I know, there is something called "Real-Time Scanning" but the option to disable it is grayed out. Should I still redownload Zoek?
 
A

Alex Yee

New Member
Thread author
Verified
Jun 22, 2014
31
Thank you very much, it worked. Unfortunately I don't know why, but I can't attach the zoek report, however I can still open it and therefore I have copied and pasted it again. Sorry to inconvenience you.

7/19/2014 7:29:33 PM Zoek.exe System Restore Point Created Succesfully.

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================


==== Deleting Services ======================


==== FireFox Fix ======================

Deleted from C:\Users\Alex\AppData\Roaming\Mozilla\Firefox\Profiles\me4slhuo.default\prefs.js:
user_pref("browser.startup.homepage", "http://www.google.com");
user_pref("browser.search.defaulturl", "http://www.google.com/search?btnG=Google+Search&q=");
user_pref("browser.newtab.url", "http://www.google.com/");
user_pref("browser.search.defaultengine", "Google");
user_pref("browser.search.defaultenginename", "Google");
user_pref("browser.search.selectedEngine", "Google");
user_pref("browser.search.order.1", "Google");
user_pref("keyword.URL", "http://www.google.com/search?btnG=Google+Search&q=");
user_pref("browser.search.suggest.enabled", true);
user_pref("browser.search.useDBForOrder", true);

Added to C:\Users\Alex\AppData\Roaming\Mozilla\Firefox\Profiles\me4slhuo.default\prefs.js:
user_pref("browser.startup.homepage", "http://www.google.com");
user_pref("browser.search.defaulturl", "http://www.google.com/search?btnG=Google+Search&q=");
user_pref("browser.newtab.url", "http://www.google.com/");
user_pref("browser.search.defaultengine", "Google");
user_pref("browser.search.defaultenginename", "Google");
user_pref("browser.search.selectedEngine", "Google");
user_pref("browser.search.order.1", "Google");
user_pref("keyword.URL", "http://www.google.com/search?btnG=Google+Search&q=");
user_pref("browser.search.suggest.enabled", true);
user_pref("browser.search.useDBForOrder", true);

==== Deleting Files \ Folders ======================

C:\Users\Sharon\AppData\Roaming\Catalina – Print Savings not found
"C:\Windows\Installer\7dac3.msi" not found

==== Firefox Extensions Registry ======================

[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions]
"{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD}"="C:\Program Files\Updater By SweetPacks\Firefox" []
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions]
"ext@WebexpEnhancedV1alpha979.net"="C:\Program Files (x86)\WebexpEnhancedV1\WebexpEnhancedV1alpha979\ff" []

==== Firefox Extensions ======================

==== Firefox Plugins ======================


==== Chrome Look ======================

HKEY_LOCAL_MACHINE\SOFTWARE\Google\Chrome\Extensions
kfehigaaopcnlfigcppmopdoncbnnmkl - C:\Program Files (x86)\WebexpEnhancedV1\WebexpEnhancedV1alpha979\ch\WebexpEnhancedV1alpha979.crx[]
mmifolfpllfdhilecpdpmemhelmanajl - C:\Program Files (x86)\BetterSurf\BetterSurfPlus\ch\BetterSurfPlus.crx[]

Google Voice Search Hotword (Beta) - Alex\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
Google Voice Search Hotword (Beta) - Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
Google Voice Search Hotword (Beta) - Sharon\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
DefaultTab - C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Google\Chrome\User Data\Default\Extensions\kdidombaedgpfiiedeimiebkmbilgmlc

==== Chrome Fix ======================

C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Google\Chrome\User Data\Default\Extensions\kdidombaedgpfiiedeimiebkmbilgmlc deleted successfully

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Search Page"="http://www.google.com"
"Search Bar"="http://www.google.com"
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchUrl]
"Default"="http://www.google.com"
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Search]
"Default_Search_URL"="http://www.google.com"
"SearchAssistant"="http://www.google.com"

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/?LinkId=69157"
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\SearchUrl]
"(Default)"="http://search.msn.com/results.asp?q=%s"
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Search]
"Default_Search_URL"="http://go.microsoft.com/fwlink/?LinkId=54896"
"SearchAssistant"="http://ie.search.msn.com/{SUB_RFC1766}/srchasst/srchasst.htm"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE10SR"
{6A1806CD-94D4-4689-BA73-E35EA1EA9990} Google Url="http://www.google.com/search?q={sea...tartIndex={startIndex?}&startPage={startPage}"

==== Reset Google Chrome ======================

C:\Users\Alex\AppData\Local\Google\Chrome\User Data\Default\preferences was reset successfully
C:\Users\Rachel\AppData\Local\Google\Chrome\User Data\Default\preferences was reset successfully
C:\Users\Sharon\AppData\Local\Google\Chrome\User Data\Default\preferences was reset successfully
C:\Users\Alex\AppData\Local\Google\Chrome\User Data\Default\Web Data was reset successfully
C:\Users\Rachel\AppData\Local\Google\Chrome\User Data\Default\Web Data was reset successfully
C:\Users\Sharon\AppData\Local\Google\Chrome\User Data\Default\Web Data was reset successfully

==== Deleting CLSID Registry Keys ======================


==== Deleting CLSID Registry Values ======================

HKEY_LOCAL_MACHINE\software\mozilla\Firefox\extensions\{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD} deleted successfully
HKEY_LOCAL_MACHINE\software\Wow6432Node\mozilla\Firefox\extensions\{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD} deleted successfully
HKEY_LOCAL_MACHINE\software\Wow6432Node\mozilla\Firefox\extensions\ext@WebexpEnhancedV1alpha979.net deleted successfully

==== Deleting Registry Keys ======================

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\F60730A4A66673047777F5728467D401 deleted successfully
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{34F07862-00E6-6348-0740-EF5992DD6AAC} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node\Google\Chrome\Extensions\kfehigaaopcnlfigcppmopdoncbnnmkl deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\wow6432node\Google\Chrome\Extensions\mmifolfpllfdhilecpdpmemhelmanajl deleted successfully
HKEY_LOCAL_MACHINE\Software\Wow6432Node\Microsoft\Windows\CurrentVersion\Uninstall\{4A03706F-666A-4037-7777-5F2748764D10} deleted successfully
HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\F60730A4A66673047777F5728467D401 deleted successfully

==== Empty IE Cache ======================

C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Alex\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Alex\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Users\Guest\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Guest\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Users\Rachel\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Rachel\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Users\Sharon\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Sharon\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

==== Empty FireFox Cache ======================

C:\Users\Alex\AppData\Local\Mozilla\Firefox\Profiles\me4slhuo.default\Cache emptied successfully

==== Empty Chrome Cache ======================

C:\Users\Alex\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
C:\Users\Rachel\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
C:\Users\Sharon\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=1262 folders=372 126477690 bytes)

==== Empty Temp Folders ======================

C:\Users\Alex\AppData\Local\Temp will be emptied at reboot
C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\Guest\AppData\Local\Temp emptied successfully
C:\Users\Rachel\AppData\Local\Temp emptied successfully
C:\Users\Sharon\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot
 
TwinHeadedEagle

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Ok, one more Zoek fix, tell me how is your PC after:


Code: 
[HKEY_LOCAL_MACHINE\Software\Mozilla\Firefox\Extensions];r
"{C4CFC0DE-134F-4466-B2A2-FF7C59A8BFAD}"=-;r
[HKEY_LOCAL_MACHINE\Software\Wow6432Node\Mozilla\Firefox\Extensions];r
"ext@WebexpEnhancedV1alpha979.net"=-;r
C:\Program Files\Updater By SweetPacks;fs
C:\Program Files (x86)\WebexpEnhancedV1;fs
kfehigaaopcnlfigcppmopdoncbnnmkl;chr
mmifolfpllfdhilecpdpmemhelmanajl;chr
C:\Program Files (x86)\BetterSurf;fs
autoclean;
 
A

Alex Yee

New Member
Thread author
Verified
Jun 22, 2014
31
Again, sorry to copy and paste it, but I am unable to attach the file.

==== Chrome Look ======================

Google Docs - Alex\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake
Google Drive - Alex\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf
Google Voice Search Hotword (Beta) - Alex\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
YouTube - Alex\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo
Google Search - Alex\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf
Google Wallet - Alex\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
Gmail - Alex\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia
Google Docs - Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake
Google Drive - Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf
Google Voice Search Hotword (Beta) - Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
YouTube - Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo
Google Search - Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf
Google Wallet - Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
Gmail - Rachel\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia
Google Docs - Sharon\AppData\Local\Google\Chrome\User Data\Default\Extensions\aohghmighlieiainnegkcijnfilokake
Google Drive - Sharon\AppData\Local\Google\Chrome\User Data\Default\Extensions\apdfllckaahabafndbhieahigkjlhalf
Google Voice Search Hotword (Beta) - Sharon\AppData\Local\Google\Chrome\User Data\Default\Extensions\bepbmhgboaologfdajaanbcjmnhjmhfn
YouTube - Sharon\AppData\Local\Google\Chrome\User Data\Default\Extensions\blpcfgokakmgnkcojhhkbfbldkacnbeo
Google Search - Sharon\AppData\Local\Google\Chrome\User Data\Default\Extensions\coobgpohoikkiipiblmjeljniedjpjpf
Google Wallet - Sharon\AppData\Local\Google\Chrome\User Data\Default\Extensions\nmmhkkegccagdldgiimedpiccmgmieda
Gmail - Sharon\AppData\Local\Google\Chrome\User Data\Default\Extensions\pjkljhegncpnkpknbcohdijeoejaedia

==== Set IE to Default ======================

Old Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Start Page"="http://go.microsoft.com/fwlink/?LinkId=69157"
"Search Page"="http://www.google.com"
"Search Bar"="http://www.google.com"

New Values:
[HKEY_CURRENT_USER\Software\Microsoft\Internet Explorer\Main]
"Search Page"="http://go.microsoft.com/fwlink/?LinkId=54896"
"Search Bar"="http://go.microsoft.com/fwlink/?LinkId=54896"
"Start Page"="http://go.microsoft.com/fwlink/?LinkId=69157"

==== All HKCU SearchScopes ======================

HKEY_CURRENT_USER\SOFTWARE\Microsoft\Internet Explorer\SearchScopes
"DefaultScope"="{0633EE93-D776-472f-A0FF-E1416B8B2E3A}"
{012E1000-F331-11DB-8314-0800200C9A66} Google Url="http://www.google.com/search?q={searchTerms}"
{0633EE93-D776-472f-A0FF-E1416B8B2E3A} Bing Url="http://www.bing.com/search?q={searchTerms}&src=IE-SearchBox&FORM=IE10SR"
{6A1806CD-94D4-4689-BA73-E35EA1EA9990} Google Url="http://www.google.com/search?q={sea...tartIndex={startIndex?}&startPage={startPage}"

==== Empty IE Cache ======================

C:\Windows\system32\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Alex\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Alex\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Users\Guest\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Guest\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Users\Rachel\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Rachel\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Users\Sharon\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Users\Sharon\AppData\Local\Microsoft\Windows\Temporary Internet Files\Low\Content.IE5 emptied successfully
C:\Windows\SysNative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWoW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully
C:\Windows\sysWOW64\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5 emptied successfully

==== Empty FireFox Cache ======================

C:\Users\Alex\AppData\Local\Mozilla\Firefox\Profiles\me4slhuo.default\Cache emptied successfully

==== Empty Chrome Cache ======================

C:\Users\Alex\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
C:\Users\Rachel\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully
C:\Users\Sharon\AppData\Local\Google\Chrome\User Data\Default\Cache emptied successfully

==== Empty All Flash Cache ======================

Flash Cache Emptied Successfully

==== Empty All Java Cache ======================

Java Cache cleared successfully

==== C:\zoek_backup content ======================

C:\zoek_backup (files=1262 folders=372 126477655 bytes)

==== Empty Temp Folders ======================

C:\Users\Alex\AppData\Local\Temp will be emptied at reboot
C:\Users\Default\AppData\Local\Temp emptied successfully
C:\Users\Default User\AppData\Local\Temp emptied successfully
C:\Users\Guest\AppData\Local\Temp emptied successfully
C:\Users\Rachel\AppData\Local\Temp emptied successfully
C:\Users\Sharon\AppData\Local\Temp will be emptied at reboot
C:\Windows\serviceprofiles\networkservice\AppData\Local\Temp emptied successfully
C:\Windows\serviceprofiles\Localservice\AppData\Local\Temp emptied successfully
C:\Windows\Temp will be emptied at reboot
 
A

Alex Yee

New Member
Thread author
Verified
Jun 22, 2014
31
I also ran a scan of Malwarebytes immediate after and the same viruses appear.
 
A

Alex Yee

New Member
Thread author
Verified
Jun 22, 2014
31
Of course, I attached it below.
 

Attachments

  • Malwarebytes Report.txt
    2.2 KB · Views: 76
A

Alex Yee

New Member
Thread author
Verified
Jun 22, 2014
31
I haven't had any problems, but whenever I attempt to remove them, I always run a second scan after the computer reboots and the exact same viruses I remove reappear in the next scan.
 
TwinHeadedEagle

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
It is very weird, these are just empty settings, we used to remove them and they still somehow appear. They cannot harm you, just they are annoying, but we will remove them now.

Please run FRST one more, and attach fresh FRST.txt report.
 
A

Alex Yee

New Member
Thread author
Verified
Jun 22, 2014
31
Oh I see, if it was nothing then I apologize for wasting for your time. Anyway here is the text.
 

Attachments

  • FRST.txt
    38.6 KB · Views: 69
A

Alex Yee

New Member
Thread author
Verified
Jun 22, 2014
31
Ok here is the log, Malwarebytes still reports all former "malicious files" however.
 

Attachments

  • Fixlog.txt
    10.6 KB · Views: 65
A

Alex Yee

New Member
Thread author
Verified
Jun 22, 2014
31
When and I try and run the fixlist with FRST, it says no fixlist can be found.
 
TwinHeadedEagle

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Due to the lack of feedback this topic is closed to prevent others from posting here. If you need this topic reopened, please send a Private Message to me or any one of the moderating team members. Please include a link to this thread with your request. This applies only to the originator of this thread.

Other members who need assistance please start your own topic in a new thread. Thanks!
 
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