Forums
New posts
Search forums
News
Security News
Technology News
Giveaways
Giveaways, Promotions and Contests
Discounts & Deals
Reviews
Users Reviews
Video Reviews
Support
Windows Malware Removal Help & Support
Mac Malware Removal Help & Support
Mobile Malware Removal Help & Support
Blog
Log in
Register
What's new
Search
Search titles only
By:
Search titles only
By:
Reply to thread
Menu
Install the app
Install
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Forums
Support
Windows Malware Removal Help & Support
virus pup.optional.com
Message
<blockquote data-quote="TwinHeadedEagle" data-source="post: 144305" data-attributes="member: 6533"><p>Hi,</p><p></p><p>Download attached <strong>fixlist.txt</strong> on the same location as FRST (otherwise the fix won't work)</p><p></p><p>[attachment=6247]</p><p></p><p>Open FRST, and click Fix. Attach me that report after it is finished.</p><p></p><p></p><p></p><p><img src="http://imageshack.us/a/img841/7292/thisisujrt.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> Please download <a href="http://www.bleepingcomputer.com/download/junkware-removal-tool/" target="_blank"><span style="color: Blue">Junkware Removal Tool</span></a> to your desktop.</p><ul> <li data-xf-list-type="ul"><span style="color: red">Shut down your protection software now to avoid potential conflicts.</span></li> <li data-xf-list-type="ul">Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".</li> <li data-xf-list-type="ul">The tool will open and start scanning your system.</li> <li data-xf-list-type="ul">Please be patient as this can take a while to complete depending on your system's specifications.</li> <li data-xf-list-type="ul">On completion, a log (JRT.txt) is saved to your desktop and will automatically open.</li> <li data-xf-list-type="ul">Post the contents of JRT.txt into your next message.</li> </ul><p></p><p></p><p></p><p><img src="http://i424.photobucket.com/albums/pp322/digistar/mbamicontw5.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> Please download Malwarebytes Anti-Malware from <a href="http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe" target="_blank"><span style="color: blue">here.</span></a></p><p>Double Click mbam-setup.exe to install the application.</p><ul> <li data-xf-list-type="ul">Make sure a checkmark is placed next to <strong>Update Malwarebytes' Anti-Malware</strong> and <strong>Launch Malwarebytes Anti-Malware</strong>, then click Finish.</li> <li data-xf-list-type="ul">If an update is found, it will download and install the latest version.</li> <li data-xf-list-type="ul">Once the program has loaded, select "<strong>Perform Quick Scan</strong>", then click <strong>Scan</strong>.</li> <li data-xf-list-type="ul">When the scan is complete, click <strong>OK</strong>, then <strong>Show Results</strong> to view the results.</li> <li data-xf-list-type="ul">Make sure that <strong>everything is checked</strong>, and click <strong>Remove Selected</strong>.</li> <li data-xf-list-type="ul">When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note)</li> <li data-xf-list-type="ul">Please save the log to a location you will remember ( <em>desktop for example</em> ).</li> <li data-xf-list-type="ul">The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.</li> <li data-xf-list-type="ul">Copy and paste the entire report in your next reply.</li> </ul><p><strong>Extra Note:</strong></p><p></p><p><span style="color: red"><strong>If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.</strong></span></p></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 144305, member: 6533"] Hi, Download attached [b]fixlist.txt[/b] on the same location as FRST (otherwise the fix won't work) [attachment=6247] Open FRST, and click Fix. Attach me that report after it is finished. [img]http://imageshack.us/a/img841/7292/thisisujrt.gif[/img] Please download [URL=http://www.bleepingcomputer.com/download/junkware-removal-tool/][COLOR=Blue]Junkware Removal Tool[/COLOR][/URL] to your desktop. [LIST] [*][color=red]Shut down your protection software now to avoid potential conflicts.[/color] [*]Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator". [*]The tool will open and start scanning your system. [*]Please be patient as this can take a while to complete depending on your system's specifications. [*]On completion, a log (JRT.txt) is saved to your desktop and will automatically open. [*]Post the contents of JRT.txt into your next message. [/list] [img]http://i424.photobucket.com/albums/pp322/digistar/mbamicontw5.gif[/img] Please download Malwarebytes Anti-Malware from [URL=http://download.bleepingcomputer.com/malwarebytes/mbam-setup.exe][color=blue]here.[/color][/URL] Double Click mbam-setup.exe to install the application. [list] [*]Make sure a checkmark is placed next to [b]Update Malwarebytes' Anti-Malware[/b] and [b]Launch Malwarebytes Anti-Malware[/b], then click Finish. [*]If an update is found, it will download and install the latest version. [*]Once the program has loaded, select "[b]Perform Quick Scan[/b]", then click [b]Scan[/b]. [*]When the scan is complete, click [b]OK[/b], then [b]Show Results[/b] to view the results. [*]Make sure that [b]everything is checked[/b], and click [b]Remove Selected[/b]. [*]When disinfection is completed, a log will open in Notepad and you may be prompted to Restart. (See Extra Note) [*]Please save the log to a location you will remember ( [i]desktop for example[/i] ). [*]The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM. [*]Copy and paste the entire report in your next reply. [/list] [b]Extra Note:[/b] [color=red][b]If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediately.[/b][/color] [/QUOTE]
Insert quotes…
Verification
Post reply
Top