I'm infected with Vista Home Secruity 2012 and no matter what I do the infection will not remove. I've scanned with my main antivirus (Norton Security Suite) and ran malwarebytes as well as Ccleaner. Nothing will detect the infection, and what I don't get is that my anti virus is running while the infection is running and it won't detect it. Any options? I've followed the steps on the removal guides but again, nothing will help.
Vista Home Security 2012 Help
- Thread starter JayJay
- Start date
Chiron
Level 1
- Feb 24, 2011
- 250
JayJay said:
You may want to use a bootable cd to clean the infection. Please see this part:
http://forums.comodo.com/virusmalware-removal-assistance/what-you-need-to-know-about-removing-infections-and-securing-your-computer-t56725.0.html;msg398791#msg398791
of one of my posts.
Please let us know if you have any questions about how to use a bootabel cd.
Thanks.
- Jan 24, 2011
- 9,378
Hello,
Please follow this guide to remove this rogue.
Guide : http://malwaretips.com/Thread-Remove-Vista-Home-Security-2012
Please follow all the steps in the correct order, as a optional step you can use the activation code from the Extra Details section of the guide to register this fake av and stop the alerts in order to make your life easier while completing the guide.
What's next?
STEP 1: Download and scan with Emsisoft Emergency Kit
STEP 2: Run a OTL scan
What's next?
Attach the following logs to your post (You can find here details on how to use the Attachment System):
Please follow this guide to remove this rogue.
Guide : http://malwaretips.com/Thread-Remove-Vista-Home-Security-2012
Please follow all the steps in the correct order, as a optional step you can use the activation code from the Extra Details section of the guide to register this fake av and stop the alerts in order to make your life easier while completing the guide.
What's next?
STEP 1: Download and scan with Emsisoft Emergency Kit
- Please download the latest official version of Emsisoft Emergency Kit
- Open the EEK Folder on your Desktop and double click EmergencyKitScanner.bat
- Click "Yes" to Update Emsisoft Emergency Kit
- Put the mouse cursor over the "Menu" tab on the left and click-on "Scan PC".
- Select "Smart Scan" and click-on the "Scan" button.
- Save the scan log somewhere that you can find it.
- Exit Emsisoft Emergency Kit.
STEP 2: Run a OTL scan
- Please download OTL and save it to your Desktop.
- Right-click on OTL.exe and select Run as Administrator to start OTL.
- Double click on OTL.exe to run it.
- Under Output, ensure that Minimal Output is selected.
- Under Extra Registry section, select Use SafeList.
- Click the Scan All Users checkbox.
- Click on Run Scan at the top left hand corner.
- When done, two Notepad files will open.
- OTListIt.txt <-- Will be opened
- Extra.txt <-- Will be minimized
- Save the scan log somewhere that you can find it.
What's next?
Attach the following logs to your post (You can find here details on how to use the Attachment System):
- TDSSKiller log
- Malwarebytes Anti-Malware log
- Emsisoft Emergency Kit log
- OTL.txt
- Extras.txt
^^ Well I got rid of the infection (I think), It doesn't show up anymore or block any programs from being used. But now I have another problem, I'm not sure if it's traces left behind from the infection or what, but I keep getting the blue screen of death as most people call it, and it counts up to 100 and then restarts my computer, then my computer will run just fine for a few hours and it'll happen again, over and over. Do you think it would be best to just back up all my personal files and just restore my computer back to it's original factory state as it was the day I got it? Or are there any other options I can try such as any other scans...
The Operating System is more then likely corrupted, i would do just as you asked, and reset it back to factory settings.. It will save you a lot of time and headaches..
Jack said:
I'm trying to talk with you guys. I don't really know what else to say other than what I already explained. I don't know what happend, don't know what I did wrong. Vista Home Security 2012 kept popping up. Went into safe mode and scanned with mbam and norton, the rogue is now gone, I think. But now my problem is the blue screen that keeps randomly popping up. I also noticed that when I go to try and play a game like battlefield 2, I get the blue screen immediately after I try running the game. Other than that if i'm just surfing the web or whatever, it takes a few hours for it the pop up. When it does pop up my it says something about a crash dump, and says dumping physical memory to disk and counts up from 0 to 100, then restarts. I do have the STOP: error code. Also at the top it says IRQL_NOT_LESS_OR_EQUAL. I searched in google and it says it could be many many things, viruses, anti-virus sometimes does it as well. If you need the stop error codes let me know and I'll post. I'm trying to avoid doing a complete system restore due to lots of documents that I need to back up, but if I have to I will... Thanks...
McLovin said:
Alright I'm just gonna do that, It'll save me a lot of time in the long run... Do you know anywhere I can upload all my files too like an online storage thing? I have a lot of files, and it's gonna take multiple cd's, I found a site but I don't know if it's safe or not. Its called www.adrive.com.
McLovin said:
No I don't have an external hard drive yet... I have about 2-3gb of data to back up at the most... It might be less than that, that's why I was wondering if that website would be safe or not.
McLovin said:
Oh yea I came across that one too. I wasn't sure if they would keep my files safe or not, like if others would be able to access them or not.
McLovin said:JayJay said:
You can pick who to share it with.
Oh okay, or I can just make a seperate hotmail for just backing up files, so I won't have any contacts, will that work too? And thanks for all the info.
- Aug 23, 2011
- 2,291
I understood that JayJay will do a clean Windows install, isn't it?
If yes, to decrease the time of downloading and installing popular software, go to the following link: http://ninite.com/
Just put a check mark next to the program that you want to install, and then click on Get Installer.
Thanks.
If yes, to decrease the time of downloading and installing popular software, go to the following link: http://ninite.com/
Just put a check mark next to the program that you want to install, and then click on Get Installer.
Thanks.
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