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VPN ownership- what do we know and can we really trust them ?
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<blockquote data-quote="jetman" data-source="post: 907228" data-attributes="member: 63028"><p>So just for a bit of fun I asked the same question to SurfShark customer service....</p><p></p><p><span style="color: rgb(41, 105, 176)"></span></p><p><span style="color: rgb(41, 105, 176)"><em>Thank you for your letter.</em></span></p><p><em><span style="color: rgb(41, 105, 176)"></span></em></p><p><em><span style="color: rgb(41, 105, 176)">Surfshark Ltd. is owned by private shareholders who chose not to disclose their private information to the public as it has not been legally required. As long as we are determined to invest time and effort in developing smart solutions which can overcome the restrictions, the private shareholders of Surfshark Ltd. seek to exercise their right to privacy and remain undisclosed. This is a measure of risk management to secure the sustainability of Surfshark as a service, protect our customers and employees.</span></em></p><p><em><span style="color: rgb(41, 105, 176)"></span></em></p><p><em><span style="color: rgb(41, 105, 176)">We have both inhouse and outsourced Customer Support teams working from several countries globally, such as Germany, US, India and Lithuania. This is done to provide quality 24/7 support taking into account global time differences.</span></em></p><p><em><span style="color: rgb(41, 105, 176)"></span></em></p><p><em><span style="color: rgb(41, 105, 176)">As for the trust, that we don't have information about ownership - it's a widespread approach in the VPN industry, but we agree that it might not be the best practice. That's why we take steps to ensure our trustworthiness. </span></em></p><p><em><span style="color: rgb(41, 105, 176)"></span></em></p><p><em><span style="color: rgb(41, 105, 176)">We have been independently tested and approved by German IT security institute AV-Test. Also, we keep on getting awards that substantiate the legitimacy of our solutions. The most recent one is CyberSecurity Breakthrough Award (not announced yet) for the Best Mobile VPN Solution of the Year. In addition to this, we are active members and supporters of NGOs such as Electronic Frontier Foundation and Internet Society. </span></em></p><p><em><span style="color: rgb(41, 105, 176)"></span></em></p><p><em><span style="color: rgb(41, 105, 176)">One cannot become a member of such organizations without being transparent. However, such matters are guarded by Non Disclosure Agreement with these organizations.</span></em></p><p><em><span style="color: rgb(41, 105, 176)"></span></em></p><p><span style="color: rgb(41, 105, 176)"><em>Let us know if you have any other questions! </em></span></p></blockquote><p></p>
[QUOTE="jetman, post: 907228, member: 63028"] So just for a bit of fun I asked the same question to SurfShark customer service.... [COLOR=rgb(41, 105, 176)] [I]Thank you for your letter.[/I][/COLOR] [I][COLOR=rgb(41, 105, 176)] Surfshark Ltd. is owned by private shareholders who chose not to disclose their private information to the public as it has not been legally required. As long as we are determined to invest time and effort in developing smart solutions which can overcome the restrictions, the private shareholders of Surfshark Ltd. seek to exercise their right to privacy and remain undisclosed. This is a measure of risk management to secure the sustainability of Surfshark as a service, protect our customers and employees. We have both inhouse and outsourced Customer Support teams working from several countries globally, such as Germany, US, India and Lithuania. This is done to provide quality 24/7 support taking into account global time differences. As for the trust, that we don't have information about ownership - it's a widespread approach in the VPN industry, but we agree that it might not be the best practice. That's why we take steps to ensure our trustworthiness. We have been independently tested and approved by German IT security institute AV-Test. Also, we keep on getting awards that substantiate the legitimacy of our solutions. The most recent one is CyberSecurity Breakthrough Award (not announced yet) for the Best Mobile VPN Solution of the Year. In addition to this, we are active members and supporters of NGOs such as Electronic Frontier Foundation and Internet Society. One cannot become a member of such organizations without being transparent. However, such matters are guarded by Non Disclosure Agreement with these organizations. [/COLOR][/I] [COLOR=rgb(41, 105, 176)][I]Let us know if you have any other questions! [/I][/COLOR] [/QUOTE]
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