Webroot Secure Anywhere is unclear about Malware gen 32

[Jemmetria]

I'm not sure whether or not I do have the malware. At first it said I did, for quite awhile. Now, I was deleting some files (they were Sims 3 expansion pack folders I downloaded) and now it says I have no threats. I'm guessing that there was malware in one of the folders I downloaded. But just to make sure, is the malware really gone?

Thank you,
Jemmetria

 

[kuttus]

Hi and welcome to the malwaretips.com forums!

I'm Kuttus and I am going to try to assist you with your problem. Please take note of the below:

• I will start working on your malware issues, this may or may not, solve other issues you have with your machine.
• The fixes are specific to your problem and should only be used for this issue on this machine!
• The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.
• If you don't know, stop and ask! Don't keep going on.
• Please reply to this thread. Do not start a new topic.
• Refrain from running self fixes as this will hinder the malware removal process.
• It may prove beneficial if you print of the following instructions or save them to notepad as I post them.

Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.


Before we start:
Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop.

Because of this, I advise you to backup any personal files and folders before you start.
<hr />

STEP 1: Run the below OTL fix
<ol><li>Start <>OTL.exe</></li>
<li>Copy/paste the following text written <>inside of the code box</> into the <>Custom Scans/Fixes</> box located at the bottom of OTL

:OTL
[2013/07/08 21:12:50 | 000,000,000 | ---D | C] -- C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69
[2013/07/12 18:47:33 | 000,007,680 | ---- | M] () -- C:\Users\Jem\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini
[2013/06/30 18:17:35 | 000,004,003 | ---- | M] () -- C:\Users\Jem\AppData\Local\recently-used.xbel
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\wx._core_.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\_ssl.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\windows._cacheinvalidation.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\wx._gdi_.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\wx._misc_.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\pysqlite2._sqlite.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\pythoncom27.dll ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\win32com.shell.shell.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\_elementtree.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\PyWinTypes27.dll ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\win32security.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\win32api.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\_ctypes.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\wx._html2.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\_socket.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\_multiprocessing.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\win32pdh.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\win32ts.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\win32profile.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\win32crypt.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\wx._controls_.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\wx._windows_.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\_hashlib.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\unicodedata.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\pyexpat.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\wx._wizard.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\win32file.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\win32inet.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\win32process.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\win32event.pyd ()
MOD - C:\Users\Jem\AppData\Local\Temp\_MEI13162\select.pyd ()
O2:[b]64bit:[/b] - BHO: (TmIEPlugInBHO Class) - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files\Trend Micro\AMSP\module\20004\2.0.1313\6.8.1072\TmIEPlg.dll (Trend Micro Inc.)
O2:[b]64bit:[/b] - BHO: (TmBpIeBHO Class) - {BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC} - C:\Program Files\Trend Micro\AMSP\module\20002\7.0.1081\7.0.1081\TmBpIe64.dll (Trend Micro Inc.)
O2:[b]64bit:[/b] - BHO: (Webroot Vault) - {c8d5d964-2be8-4c5b-8cf5-6e975aa88504} - C:\ProgramData\WRData\PKG\LPBar64.dll ()
O2 - BHO: (TmIEPlugInBHO Class) - {1CA1377B-DC1D-4A52-9585-6E06050FAC53} - C:\Program Files\Trend Micro\AMSP\module\20004\2.0.1313\6.8.1072\TmIEPlg32.dll (Trend Micro Inc.)
O2 - BHO: (TmBpIeBHO Class) - {BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC} - C:\Program Files\Trend Micro\AMSP\module\20002\7.0.1081\7.0.1081\TmBpIe32.dll (Trend Micro Inc.)
O2 - BHO: (Webroot Vault) - {c8d5d964-2be8-4c5b-8cf5-6e975aa88504} - C:\ProgramData\WRData\PKG\LPBar.dll ()
O2 - BHO: (Bing Bar Helper) - {d2ce3e00-f94a-4740-988e-03dc2f38c34f} - C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BingExt.dll (Microsoft Corporation.)



:commands
[emptytemp]
[reboot]

<>NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</></li>
<li>Then click the <>Run Fix</> button at the top</li>
<li>Let the program run unhindered, reboot when it is done</li>
<li>Attach the new log produced by OTL (C:\_OTL)</li>
</ol>

<hr />

 

[Jemmetria]

This?

All processes killed
========== OTL ==========
C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69\x64\x64 folder moved successfully.
C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69\x64 folder moved successfully.
C:\ProgramData\34BE82C4-E596-4e99-A191-52C6199EBF69 folder moved successfully.
C:\Users\Jem\AppData\Local\DCBC2A71-70D8-4DAN-EHR8-E0D61DEA3FDF.ini moved successfully.
C:\Users\Jem\AppData\Local\recently-used.xbel moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{1CA1377B-DC1D-4A52-9585-6E06050FAC53}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{1CA1377B-DC1D-4A52-9585-6E06050FAC53}\ deleted successfully.
C:\Program Files\Trend Micro\AMSP\module\20004\2.0.1313\6.8.1072\TmIEPlg32.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{BBACBAFD-FA5E-4079-8B33-00EB9F13D4AC}\ deleted successfully.
C:\Program Files\Trend Micro\AMSP\module\20002\7.0.1081\7.0.1081\TmBpIe32.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{c8d5d964-2be8-4c5b-8cf5-6e975aa88504}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{c8d5d964-2be8-4c5b-8cf5-6e975aa88504}\ deleted successfully.
C:\ProgramData\WRData\PKG\LPBar.dll moved successfully.
Registry key HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{d2ce3e00-f94a-4740-988e-03dc2f38c34f}\ deleted successfully.
Registry key HKEY_LOCAL_MACHINE\SOFTWARE\Classes\CLSID\{d2ce3e00-f94a-4740-988e-03dc2f38c34f}\ deleted successfully.
C:\Program Files (x86)\Microsoft\BingBar\7.1.391.0\BingExt.dll moved successfully.
========== COMMANDS ==========
 
[EMPTYTEMP]
 
User: All Users
 
User: Default
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 57472 bytes
 
User: Default User
->Temp folder emptied: 0 bytes
->Temporary Internet Files folder emptied: 0 bytes
->Flash cache emptied: 0 bytes
 
User: Jem
->Temp folder emptied: 474333339 bytes
->Temporary Internet Files folder emptied: 531905848 bytes
->Java cache emptied: 216950 bytes
->Google Chrome cache emptied: 379974127 bytes
->Flash cache emptied: 82884 bytes
 
User: Public
 
%systemdrive% .tmp files removed: 0 bytes
%systemroot% .tmp files removed: 0 bytes
%systemroot%\System32 .tmp files removed: 0 bytes
%systemroot%\System32 (64bit) .tmp files removed: 0 bytes
%systemroot%\System32\drivers .tmp files removed: 0 bytes
Windows Temp folder emptied: 654441152 bytes
%systemroot%\sysnative\config\systemprofile\AppData\Local\Microsoft\Windows\Temporary Internet Files folder emptied: 42287446 bytes
RecycleBin emptied: 15272693 bytes
 
Total Files Cleaned = 2,001.00 mb
 
 
OTL by OldTimer - Version 3.2.69.0 log created on 07222013_192803

Files\Folders moved on Reboot...
C:\Users\Jem\AppData\Local\Temp\FXSAPIDebugLogFile.txt moved successfully.

PendingFileRenameOperations files...

Registry entries deleted on Reboot...

 

[kuttus]

STEP 1: Run a scan with AdwCleaner

<ol><li>Download AdwCleaner from the below link.
<><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></> (This link will automatically download Security Check on your computer)</li>

<li>Close all open programs and internet browsers.</li>
<li>Double click on <>adwcleaner.exe</> to run the tool.</li>
<li>Click on <>Delete</>,then confirm each time with <>Ok</>.</li>
<li>Your computer will be rebooted automatically. A text file will open after the restart.</li>
<li>Please post the contents of that logfile with your next reply.</li>
<li>You can find the logfile at <>C:\AdwCleaner[S1].txt</> as well.</li>
</ol>
<hr/>

STEP 2: Run a scan with Junkware Removal Tool

Please download Junkware Removal Tool to your desktop from here

• Turn off your antivirus software now to avoid potential conflicts
• Double-click to run the tool. For Windows Vista or 7 users, right-click the file and select Run as Administrator
• The tool will open and start scanning your system
• Please be patient as this can take a while to complete depending on your system's specifications
• On completion, a log (JRT.txt) will be saved to your desktop and will automatically open
• Post the contents of JRT.txt into your next reply

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Download Malwarebytes Anti-Rootkit from here to your Desktop

• Unzip the contents to a folder on your Desktop.
• Open the folder where the contents were unzipped and run mbar.exe
• Follow the instructions in the wizard to update and allow the program to scan your computer for threats.
• Make sure there is a check next to Create Restore Point and click the Cleanup button to remove any threats. Reboot if prompted to do so.
• After the reboot, perform another scan with Malwarebytes Anti-Rootkit to verify that no threats remain. If there are threats, click Cleanup once more and reboot.
• When done, please post the two logs in the MBAR folder(mbar-log.txt and system-log.txt)

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Please download Malwarebytes' Anti-Malware to your desktop.

• Double-click mbam-setup.exe and follow the prompts to install the program.
• At the end, be sure a checkmark is placed next to
  • Update Malwarebytes' Anti-Malware
  • and Launch Malwarebytes' Anti-Malware
• then click Finish.
• If an update is found, it will download and install the latest version.
• When it prompts you to try their 30-day trail, click decline
• Once the program has loaded, select Perform quick scan, then click Scan.
• When the scan is complete, click OK, then Show Results to view the results.
• Be sure that everything is Checked (ticked) except items in the C:\System Volume Information folder and click on Remove Selected.
• When completed, a log will open in Notepad. please copy and paste the log into your next reply
  • If you accidently close it, the log file is saved here and will be named like this:
  • C:\Documents and Settings\Username\Application Data\Malwarebytes\Malwarebytes' Anti-Malware\Logs\mbam-log-date (time).txt

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