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Windows Malware Removal Help & Support
Win32:Evo-gen [susp] persisting
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<blockquote data-quote="TwinHeadedEagle" data-source="post: 140549" data-attributes="member: 6533"><p>Hello, my name is THE, and I'll be working with you <img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p><p></p><p>Before we start:</p><ul> <li data-xf-list-type="ul">Note that the removal process is <strong>not</strong> immediate. Depending on the severity of your infection, it could take a long time. </li> <li data-xf-list-type="ul">Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start. </li> <li data-xf-list-type="ul">Please be patient and stay with me until I give you the <span style="color: #006400">green lights</span> and inform you that your PC is clean.</li> <li data-xf-list-type="ul">Like everyone, I have a private life, so be patient with me. Sometimes I will respond immediately, sometimes it will take a coupe hours. </li> <li data-xf-list-type="ul">Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives.</li> <li data-xf-list-type="ul">The absence of symptoms <strong>does not</strong> mean your PC is fully disinfected.</li> <li data-xf-list-type="ul">If you are unclear about the instructions, <strong>please stop and ask.</strong> Following the steps in the order that I post them in is <strong>vital</strong>. </li> <li data-xf-list-type="ul">Lastly, if you have requested help on other sites, that will <strong>delay and hinder</strong> the removal process. Please only stick to one site.</li> </ul><p></p><p><span style="font-size: 15px"><strong>Because of this, I advise you to backup any personal files and folders before you start.</strong> </span></p><p></p><p></p><p><span style="color: #FFA500"><strong>Question:</strong></span> Is Avast your only active protection, because you mentioned MSE, and I saw parts of Norton. Having more than one antivirus installed is bad, could slow your maching or make it unbootable.</p><p></p><p></p><p></p><p>Please download <a href="http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/" target="_blank"><strong>Farbar Recovery Scan Tool</strong></a> and save it to your desktop.</p><p></p><p><span style="font-size: 10px"><span style="color: green"><strong>Note</strong>: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.</span></span></p><p><span style="font-size: 10px"><span style="color: green">Only one of them will run on your system, that will be the right version. </span></span></p><p></p><ul> <li data-xf-list-type="ul">Double-click to run it. When the tool opens click <strong>Yes</strong> to disclaimer.</li> <li data-xf-list-type="ul">Press <strong>Scan</strong> button.</li> <li data-xf-list-type="ul">It will make a log (<strong>FRST.txt</strong>) in the same directory the tool is run. Please attach it to your reply.</li> <li data-xf-list-type="ul">The first time the tool is run, it makes also another log (<strong>Addition.txt</strong>). Please attach it to your reply.</li> </ul></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 140549, member: 6533"] Hello, my name is THE, and I'll be working with you :) Before we start: [list][*]Note that the removal process is [b]not[/b] immediate. Depending on the severity of your infection, it could take a long time. [*]Malware removal can be dangerous. I cannot guarantee the safety of your system as malware can be unpredictable. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system. Therefore, I would advise you to backup all your important files before we start. [*]Please be patient and stay with me until I give you the [color=#006400]green lights[/color] and inform you that your PC is clean. [*]Like everyone, I have a private life, so be patient with me. Sometimes I will respond immediately, sometimes it will take a coupe hours. [*]Some tools may be flagged by your antivirus as harmful. Rest assure that ALL the tools we use are safe, the detections are false positives. [*]The absence of symptoms [b]does not[/b] mean your PC is fully disinfected. [*]If you are unclear about the instructions, [b]please stop and ask.[/b] Following the steps in the order that I post them in is [b]vital[/b]. [*]Lastly, if you have requested help on other sites, that will [b]delay and hinder[/b] the removal process. Please only stick to one site. [/list] [SIZE=4][b]Because of this, I advise you to backup any personal files and folders before you start.[/b] [/SIZE] [color=#FFA500][b]Question:[/b][/color] Is Avast your only active protection, because you mentioned MSE, and I saw parts of Norton. Having more than one antivirus installed is bad, could slow your maching or make it unbootable. Please download [url=http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/][b]Farbar Recovery Scan Tool[/b][/url] and save it to your desktop. [SIZE=2][color=green][b]Note[/b]: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version. [/color][/SIZE] [list] [*]Double-click to run it. When the tool opens click [b]Yes[/b] to disclaimer. [*]Press [b]Scan[/b] button. [*]It will make a log ([b]FRST.txt[/b]) in the same directory the tool is run. Please attach it to your reply. [*]The first time the tool is run, it makes also another log ([b]Addition.txt[/b]). Please attach it to your reply. [/list] [/QUOTE]
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