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Windows Malware Removal Help & Support
Windows 7 Defender Plus 2013 -- can't remove it!
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<blockquote data-quote="kuttus" data-source="post: 110424" data-attributes="member: 2676"><p>Hi and welcome to the malwaretips.com forums!</p><p></p><p>I'm <strong>Kuttus</strong> and I am going to try to assist you with your problem. Please take note of the below: </p><ul> <li data-xf-list-type="ul">I will start working on your malware issues, this may or may not, solve other issues you have with your machine.</li> <li data-xf-list-type="ul">The fixes are specific to your problem and should only be used for this issue on this machine!</li> <li data-xf-list-type="ul">The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear.</li> <li data-xf-list-type="ul">If you don't know, <strong>stop and ask</strong>! Don't keep going on.</li> <li data-xf-list-type="ul">Please reply to this thread. Do not start a new topic.</li> <li data-xf-list-type="ul">Refrain from running self fixes as this will hinder the malware removal process.</li> <li data-xf-list-type="ul">It may prove beneficial if you print of the following instructions or save them to notepad as I post them.</li> </ul><p><span style="color: #FF0000">Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.</span></p><p></p><p></p><p><span style="color: #0000CD"><strong>Before we start:</strong></span></p><p>Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop. </p><p></p><p><span style="font-size: 15px"><strong>Because of this, I advise you to backup any personal files and folders before you start.</strong> </span></p><p><hr /></p><p></p><p>Hi Bob,</p><p></p><p>It seems the log files are almost good only.... Do you try any other Tools?</p><p></p><p></p><p><span style="font-size: 15px">STEP 1: Repair your Windows Registry from this infection malicious changes.</span></p><p></p><p>This infection has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.</p><p></p><ol> <li data-xf-list-type="ol"> Download the <em><strong>registryfix.reg</strong></em> file to fix the malicious registry changes from this infection.<br /> <a href="http://malwaretips.com/attachment.php?aid=1000" target="_blank">REGISTRYFIX.REG DOWNLOAD LINK</a> (This link will automatically download the registry fix called registryfix.reg)</li> <li data-xf-list-type="ol"> Double-click on registryfix.reg file to run it. <strong>Click “Yes”</strong> for Registry Editor prompt window,then <strong>click OK.</strong></li> </ol><p><hr /></p><p></p><p><span style="font-size: 15px">STEP 2: Run the below OTL fix</span></p><p><ol><li>Start <<strong>>OTL.exe</<strong>></li></strong></strong></p><p><strong><strong> <li>Copy/paste the following text written <<strong>>inside of the code box</<strong>> into the <<strong>>Custom Scans/Fixes</<strong>> box located at the bottom of OTL</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>[code]</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>:OTL</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>IE:64bit: - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms...s&o=HPDTDF</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>IE - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms...s&o=HPDTDF</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>IE - HKCU\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms...s&o=HPDTDF</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>CHR - default_search_provider: Ask (Enabled)</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>CHR - default_search_provider: search_url = http://websearch.ask.com/redirect?client...archTerms}</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>CHR - default_search_provider: suggest_url = http://ss.websearch.ask.com/query?qsrc=2...archTerms}</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>CHR - Extension: Sammsoft Toolbar = C:\Users\Theresa\AppData\Local\Google\Chrome\User Data\Default\Extensions\aaaanpaddaaoffccehffldolecpkgpej\7.17.0.0_0\</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>O2 - BHO: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>O3 - HKLM\..\Toolbar: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask)</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{76069EF9-3DD5-44B2-9FD5-4A3687E853E2}: DhcpNameServer = 12.127.16.68 216.57.128.2 12.127.17.77 216.57.130.1 12.127.16.77</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>:commands</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>[emptytemp]</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>[reboot]</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong>[/code]</strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><<strong>><span style="color: #FF0000">NOTICE:</span> This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</<strong>></li></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong> <li>Then click the <<strong>>Run Fix</<strong>> button at the top</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Let the program run unhindered, reboot when it is done</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Attach the new log produced by OTL (C:\_OTL)</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><hr /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="kuttus, post: 110424, member: 2676"] Hi and welcome to the malwaretips.com forums! I'm [b]Kuttus[/b] and I am going to try to assist you with your problem. Please take note of the below: [list] [*]I will start working on your malware issues, this may or may not, solve other issues you have with your machine. [*]The fixes are specific to your problem and should only be used for this issue on this machine! [*]The process is not instant. Please continue to review my answers until I tell you your machine is clear. Absence of symptoms does not mean that everything is clear. [*]If you don't know, [b]stop and ask[/b]! Don't keep going on. [*]Please reply to this thread. Do not start a new topic. [*]Refrain from running self fixes as this will hinder the malware removal process. [*]It may prove beneficial if you print of the following instructions or save them to notepad as I post them.[/list] [color=#FF0000]Your security programs may give warnings for some of the tools I will ask you to use. Be assured, any links I give are safe.[/color] [color=#0000CD][b]Before we start:[/b][/color] Please be aware that removing malware is a potentially hazardous undertaking. I will take care not to knowingly suggest courses of action that might damage your computer. However it is impossible for me to foresee all interactions that may happen between the software on your computer and those we'll use to clear you of infection, and I cannot guarantee the safety of your system. It is possible that we might encounter situations where the only recourse is to re-format and re-install your operating system, or to necessitate you taking your computer to a repair shop. [SIZE=4][b]Because of this, I advise you to backup any personal files and folders before you start.[/b] [/SIZE] <hr /> Hi Bob, It seems the log files are almost good only.... Do you try any other Tools? [SIZE=4]STEP 1: Repair your Windows Registry from this infection malicious changes.[/SIZE] This infection has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program. [list=1] [*] Download the [i][b]registryfix.reg[/b][/i] file to fix the malicious registry changes from this infection. [url=http://malwaretips.com/attachment.php?aid=1000]REGISTRYFIX.REG DOWNLOAD LINK[/url] (This link will automatically download the registry fix called registryfix.reg) [*] Double-click on registryfix.reg file to run it. [b]Click “Yes”[/b] for Registry Editor prompt window,then [b]click OK.[/b] [/list] <hr /> [SIZE=4]STEP 2: Run the below OTL fix[/SIZE] <ol><li>Start <[b]>OTL.exe</[b]></li> <li>Copy/paste the following text written <[b]>inside of the code box</[b]> into the <[b]>Custom Scans/Fixes</[b]> box located at the bottom of OTL [code] :OTL IE:64bit: - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms...s&o=HPDTDF IE - HKLM\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms...s&o=HPDTDF IE - HKCU\..\SearchScopes\{2fa28606-de77-4029-af96-b231e3b8f827}: "URL" = http://search.ask.com/web?q={searchterms...s&o=HPDTDF CHR - default_search_provider: Ask (Enabled) CHR - default_search_provider: search_url = http://websearch.ask.com/redirect?client...archTerms} CHR - default_search_provider: suggest_url = http://ss.websearch.ask.com/query?qsrc=2...archTerms} CHR - Extension: Sammsoft Toolbar = C:\Users\Theresa\AppData\Local\Google\Chrome\User Data\Default\Extensions\aaaanpaddaaoffccehffldolecpkgpej\7.17.0.0_0\ O2 - BHO: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask) O3 - HKLM\..\Toolbar: (Ask Toolbar) - {D4027C7F-154A-4066-A1AD-4243D8127440} - C:\Program Files (x86)\Ask.com\GenericAskToolbar.dll (Ask) O17 - HKLM\System\CCS\Services\Tcpip\Parameters\Interfaces\{76069EF9-3DD5-44B2-9FD5-4A3687E853E2}: DhcpNameServer = 12.127.16.68 216.57.128.2 12.127.17.77 216.57.130.1 12.127.16.77 :commands [emptytemp] [reboot] [/code] <[b]>[color=#FF0000]NOTICE:[/color] This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system</[b]></li> <li>Then click the <[b]>Run Fix</[b]> button at the top</li> <li>Let the program run unhindered, reboot when it is done</li> <li>Attach the new log produced by OTL (C:\_OTL)</li> </ol> <hr />[/b][/b][/b][/b][/b][/b][/b][/b][/b][/b] [/QUOTE]
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