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Windows Malware Removal Help & Support
Windows 7 Defender Plus 2013 -- can't remove it!
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<blockquote data-quote="WhatAboutBob" data-source="post: 111352" data-attributes="member: 6637"><p><span style="font-size: 15px">STEP 3: Run a scan with ESET Online Scanner</span></p><p><ol></p><p> <li>Download ESET Online Scanner utility from the below link</p><p><<strong>><a title="External link" href="http://download.eset.com/special/eos/esetsmartinstaller_enu.exe" rel="nofollow">ESET ONLINE SCANNER DOWNLOAD LINK</a></<strong>> <em>(This link will automatically download ESET Online Scanner on your computer.)</em></li></strong></strong></p><p><strong><strong> <li>Double click on the Eset installer program (esetsmartinstaller_enu.exe).</li></strong></strong></p><p><strong><strong> <li>Check <<strong>>Yes, I accept the Terms of Use</<strong>></li></strong></strong></strong></strong></p><p><strong><strong><strong><strong> <li>Click the <<strong>>Start</<strong>> button.</li></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong> <li>Check <<strong>>Scan archives</<strong>></li></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong> <li>Push the <<strong>>Start</<strong>> button.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>When the scan completes, push <<strong>>List of found threats</<strong>></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Push <<strong>>Export to Text file </<strong>> and save the file to your desktop using a unique name, such as <<strong>>ESET Scan</<strong>>. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Push the <<strong>>back</<strong>> button.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong> <li>Push <<strong>>Finish</<strong>></li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><hr /></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Hello Kuttus,</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>When I performed the above step, the scanning stopped at 40% on the progress bar (41157 files scanned; step 3 out of 4). After 4 hours, it did not continue any further. So I manually stopped the scan. Received message: "current scan threat: not threats found". Then I closed the program. Apparently no file was generated.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>What do you recommend? Running it again? Or letting it go?</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>FYI, my Mom has reported to me the problem is even worse than before. All kinds of pictures (strung together like a strip of movie tape) appear on the screen when she navigates the Web, and they keep multiplying more & more.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Also wondering if you have a preference for attachments or copying/pasting the results here.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Looking forward to your next reply. Thanks for your help so far.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>~Bob</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p>[/QUOTE]</p>
[QUOTE="WhatAboutBob, post: 111352, member: 6637"] [SIZE=4]STEP 3: Run a scan with ESET Online Scanner[/SIZE] <ol> <li>Download ESET Online Scanner utility from the below link <[b]><a title="External link" href="http://download.eset.com/special/eos/esetsmartinstaller_enu.exe" rel="nofollow">ESET ONLINE SCANNER DOWNLOAD LINK</a></[b]> <em>(This link will automatically download ESET Online Scanner on your computer.)</em></li> <li>Double click on the Eset installer program (esetsmartinstaller_enu.exe).</li> <li>Check <[b]>Yes, I accept the Terms of Use</[b]></li> <li>Click the <[b]>Start</[b]> button.</li> <li>Check <[b]>Scan archives</[b]></li> <li>Push the <[b]>Start</[b]> button.</li> <li>ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.</li> <li>When the scan completes, push <[b]>List of found threats</[b]></li> <li>Push <[b]>Export to Text file </[b]> and save the file to your desktop using a unique name, such as <[b]>ESET Scan</[b]>. Include the contents of this report in your next reply.Note - when ESET doesn't find any threats, no report will be created.</li> <li>Push the <[b]>back</[b]> button.</li> <li>Push <[b]>Finish</[b]></li> </ol> <hr /> [/quote] Hello Kuttus, When I performed the above step, the scanning stopped at 40% on the progress bar (41157 files scanned; step 3 out of 4). After 4 hours, it did not continue any further. So I manually stopped the scan. Received message: "current scan threat: not threats found". Then I closed the program. Apparently no file was generated. What do you recommend? Running it again? Or letting it go? FYI, my Mom has reported to me the problem is even worse than before. All kinds of pictures (strung together like a strip of movie tape) appear on the screen when she navigates the Web, and they keep multiplying more & more. Also wondering if you have a preference for attachments or copying/pasting the results here. Looking forward to your next reply. Thanks for your help so far. ~Bob[/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b][/b] [/QUOTE]
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