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Windows Malware Removal Help & Support
Windows 7 - Various Files Show As Corruputed After Virus Removal
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<blockquote data-quote="TwinHeadedEagle" data-source="post: 433813" data-attributes="member: 6533"><p>Hello Jeffrey,</p><p></p><p>Unfortunately, you were infected with Cryptowall malware. Basically it encrypts your files and ask for ransom to decrypt them.</p><p></p><p>If you want more information, you can read about Cryptowall on this link:</p><p></p><p><a href="http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information" target="_blank">CryptoWall and HELP_DECRYPT Ransomware Information Guide and FAQ</a></p><p></p><p>What I can say about this is that there is no way to restore encrypted files to working condition. Basically you can either save them somewhere safe if they are too important, because in future they will probably find a fix for this encryption so you can restore your files to working condition. But this is only my assumption.</p><p></p><p></p><p>Do you still have this fake email you received?</p><p></p><p></p><p>There are still some leftover I would like to clean. Also, you can run Adwcleaner again and clean all found items.</p><p></p><p></p><p><img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><span style="color: #0000FF"><strong> <u>Fix with Farbar Recovery Scan Tool</u></strong></span></p><p></p><p style="text-align: center"><img src="https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><strong> <span style="color: red">This fix was created for this user for use on that particular machine.</span> <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /></strong></p> <p style="text-align: center"><strong><img src="https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /><span style="color: red"> Running it on another one may cause damage and render the system unstable. <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /></span></strong></p><p></p><p>Download attached <strong>fixlist.txt</strong> file and save it to the Desktop:</p><p></p><p>Both files, <strong>FRST</strong> and <strong>fixlist.txt</strong> have to be in the same location or the fix will not work!</p><p></p><ul> <li data-xf-list-type="ul">Right-click on <img src="https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> icon and select <img src="https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg" alt="" class="fr-fic fr-dii fr-draggable " style="" /><strong> Run as Administrator</strong> to start the tool.<br /> (XP users click run after receipt of Windows Security Warning - Open File).</li> <li data-xf-list-type="ul">Press the <strong>Fix</strong> button just once and wait.</li> <li data-xf-list-type="ul">If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.</li> <li data-xf-list-type="ul">When finished FRST will generate a log on the Desktop, called <strong>Fixlog.txt</strong>.</li> </ul><p></p><p>Please attach it to your reply.</p></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 433813, member: 6533"] Hello Jeffrey, Unfortunately, you were infected with Cryptowall malware. Basically it encrypts your files and ask for ransom to decrypt them. If you want more information, you can read about Cryptowall on this link: [URL='http://www.bleepingcomputer.com/virus-removal/cryptowall-ransomware-information']CryptoWall and HELP_DECRYPT Ransomware Information Guide and FAQ[/URL] What I can say about this is that there is no way to restore encrypted files to working condition. Basically you can either save them somewhere safe if they are too important, because in future they will probably find a fix for this encryption so you can restore your files to working condition. But this is only my assumption. Do you still have this fake email you received? There are still some leftover I would like to clean. Also, you can run Adwcleaner again and clean all found items. [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif[/IMG][COLOR=#0000FF][B] [U]Fix with Farbar Recovery Scan Tool[/U][/B][/COLOR] [CENTER][IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif[/IMG][B] [COLOR=red]This fix was created for this user for use on that particular machine.[/COLOR] [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif[/IMG] [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif[/IMG][COLOR=red] Running it on another one may cause damage and render the system unstable. [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-formatting/icon_exclaim.gif[/IMG][/COLOR][/B][/CENTER] Download attached [B]fixlist.txt[/B] file and save it to the Desktop: Both files, [B]FRST[/B] and [B]fixlist.txt[/B] have to be in the same location or the fix will not work! [LIST] [*]Right-click on [IMG]https://sites.google.com/site/cannedfixes/farbar-recovery-scan-tool/FRST.gif[/IMG] icon and select [IMG]https://sites.google.com/site/cannedfixes/home/hosted-images-tools/RunAsAdmin.jpg[/IMG][B] Run as Administrator[/B] to start the tool. (XP users click run after receipt of Windows Security Warning - Open File). [*]Press the [B]Fix[/B] button just once and wait. [*]If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run. [*]When finished FRST will generate a log on the Desktop, called [B]Fixlog.txt[/B]. [/LIST] Please attach it to your reply. [/QUOTE]
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