TwinHeadedEagle

Removal Expert
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Messages
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OS
Windows 10
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#2
Hello,


Download attached fixlist.txt and save it to your USB flashdrive as fixlist.txt

>> Boot into Recovery Environment


Start FRST in a similar manner to when you ran a scan earlier, but this time when it opens ....
  • Press the Fix button once and wait.
  • FRST will process fixlist.txt
  • When finished, it will produce a log fixlog.txt on your USB flashdrive.


>> Exit out of Recovery Environment and post me the log please.



Try to boot Windows normally...
 

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Joined
Sep 12, 2016
Messages
12
#3
Attached is the fix log you requested.

I was able to reboot and it seems to be running smoothly now. Thank you very much for your help! I'm very grateful for the expert assistance.
 

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TwinHeadedEagle

Removal Expert
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#4
Glad to hear that. Malware isn't removed fully yet, I need you to run FRST from normal windows and to attach two produced reports.
 

TwinHeadedEagle

Removal Expert
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#6
No, no, now you need to run FRST from your normal Windows system, not again from the recovery.
 

TwinHeadedEagle

Removal Expert
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Windows 10
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#8
It isn't again. Are you scanning from Normal windows or from recovery again?



Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.


  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 

TwinHeadedEagle

Removal Expert
MalwareTips Staff
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Joined
Mar 8, 2013
Messages
22,385
OS
Windows 10
Antivirus
ESET
#10
Please download Zemana AntiMalware and save it to your Desktop.
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.
Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.
  • Open Zemana AntiMalware again.
  • Click on
    icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • The only left thing is to attach saved report in your next message.



Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Accept the Terms of use.
  • Wait until the database is updated.
  • Click Scan.
  • When finished, please click Clean.
  • Your PC should reboot now.
  • After reboot, logfile will be opened. Copy its content into your next reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner
 
Joined
Sep 12, 2016
Messages
12
#11
I've completed the Zemana AntiMalware scan and removal of threats. I'm now attempting to restart but it's taking unusually long. Still at the beginning "Restarting - Busy" screen.
 
Joined
Sep 12, 2016
Messages
12
#15
# AdwCleaner v6.020 - Logfile created 15/09/2016 at 14:34:47
# Updated on 14/09/2016 by ToolsLib
# Database : 2016-09-14.2 [Server]
# Operating System : Windows 10 Home (X64)
# Username : aecra - DESKTOP-0PMK9N2
# Running from : C:\Users\aecra\Desktop\AdwCleaner.exe
# Mode: Clean
# Support : ToolsLib



***** [ Services ] *****



***** [ Folders ] *****

[-] Folder deleted: C:\Users\aecra\AppData\Local\06A25B73-1473632915-E511-90AB-B05ADAFD68A5
[-] Folder deleted: C:\Users\aecra\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\SpaceSoundPro 1.0
[-] Folder deleted: C:\Users\aecra\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\YSPackage
[-] Folder deleted: C:\Users\aecra\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\BandwidthStat
[-] Folder deleted: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\KNCTR
[-] Folder deleted: C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Social2S
[-] Folder deleted: C:\WINDOWS\SysWOW64\config\systemprofile\AppData\Roaming\System Healer


***** [ Files ] *****

[-] File deleted: C:\Users\aecra\AppData\Local\ok223.txt


***** [ DLL ] *****

[!] File not disinfected: C:\WINDOWS\System32\dnsapi.dll


***** [ WMI ] *****



***** [ Shortcuts ] *****

[-] Shortcut disinfected: C:\Users\aecra\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Accessories\Internet Explorer.lnk


***** [ Scheduled Tasks ] *****



***** [ Registry ] *****

[-] Key deleted: HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\SCService
[#] Key deleted on reboot: [x64] HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\SCService
[-] Key deleted: HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\ProntSpooler
[#] Key deleted on reboot: [x64] HKLM\SYSTEM\CurrentControlSet\Services\EventLog\Application\ProntSpooler
[-] Key deleted: HKLM\SOFTWARE\Classes\CLSID\{08ACFB57-8187-47F0-AF93-56360D03634A}
[-] Key deleted: HKU\S-1-5-21-3421157939-3717127077-1004190742-1002\Software\Compete
[-] Key deleted: HKU\S-1-5-21-3421157939-3717127077-1004190742-1002\Software\powerpack
[-] Key deleted: HKU\S-1-5-21-3421157939-3717127077-1004190742-1002\Software\MICROSOFT\OTUT
[-] Key deleted: HKU\S-1-5-21-3421157939-3717127077-1004190742-1002\Software\Wizzlabs
[-] Key deleted: HKU\S-1-5-21-3421157939-3717127077-1004190742-1002\Software\MICROSOFT\IDSC
[-] Key deleted: HKU\S-1-5-21-3421157939-3717127077-1004190742-1002\Software\BandwidthStat
[-] Key deleted: HKU\S-1-5-21-3421157939-3717127077-1004190742-1002\Software\AppDataLow\Software\Compete
[-] Key deleted: HKU\S-1-5-21-3421157939-3717127077-1004190742-1002\Software\Microsoft\Windows\CurrentVersion\Uninstall\BandwidthStat
[#] Key deleted on reboot: HKCU\Software\Compete
[#] Key deleted on reboot: HKCU\Software\powerpack
[#] Key deleted on reboot: HKCU\Software\MICROSOFT\OTUT
[#] Key deleted on reboot: HKCU\Software\Wizzlabs
[#] Key deleted on reboot: HKCU\Software\MICROSOFT\IDSC
[#] Key deleted on reboot: HKCU\Software\BandwidthStat
[#] Key deleted on reboot: HKCU\Software\AppDataLow\Software\Compete
[-] Key deleted: HKLM\SOFTWARE\CompeteInc
[-] Key deleted: HKLM\SOFTWARE\SearchModule
[-] Key deleted: HKLM\SOFTWARE\IDOT
[-] Key deleted: HKLM\SOFTWARE\Social2S
[#] Key deleted on reboot: HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\BandwidthStat
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\PopupProduct
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Search module
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\WebShield
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\CleanBrowser
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\11598763487076930564
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{730E03E4-350E-48E5-9D3E-4329903D454D}
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\Itibiti_is1
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\mobilepcstarterkit_is1
[-] Key deleted: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\DPower_is1
[#] Key deleted on reboot: [x64] HKCU\Software\Compete
[#] Key deleted on reboot: [x64] HKCU\Software\powerpack
[#] Key deleted on reboot: [x64] HKCU\Software\MICROSOFT\OTUT
[#] Key deleted on reboot: [x64] HKCU\Software\Wizzlabs
[#] Key deleted on reboot: [x64] HKCU\Software\MICROSOFT\IDSC
[#] Key deleted on reboot: [x64] HKCU\Software\BandwidthStat
[#] Key deleted on reboot: [x64] HKCU\Software\AppDataLow\Software\Compete
[-] Key deleted: [x64] HKLM\SOFTWARE\SearchModule
[-] Key deleted: [x64] HKLM\SOFTWARE\SpaceSoundPro
[-] Key deleted: [x64] HKLM\SOFTWARE\IDOT
[-] Key deleted: [x64] HKLM\SOFTWARE\Social2S
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Windows\CurrentVersion\Uninstall\BandwidthStat
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\SpaceSoundPro
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{d35e5e88-e5b8-447f-b6f4-66bc7aa638d1}
[-] Key deleted: HKLM\SOFTWARE\Classes\Installer\Features\4E30E037E0535E84D9E3349209D354D4
[-] Key deleted: HKLM\SOFTWARE\Classes\Installer\Products\4E30E037E0535E84D9E3349209D354D4
[-] Key deleted: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\4E30E037E0535E84D9E3349209D354D4
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\4E30E037E0535E84D9E3349209D354D4
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\Installer\Features\4E30E037E0535E84D9E3349209D354D4
[#] Key deleted on reboot: [x64] HKLM\SOFTWARE\Classes\Installer\Products\4E30E037E0535E84D9E3349209D354D4
[-] Key deleted: HKU\S-1-5-21-3421157939-3717127077-1004190742-1002\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
[#] Key deleted on reboot: HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
[#] Key deleted on reboot: [x64] HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{AFBCB7E0-F91A-4951-9F31-58FEE57A25C4}
[-] Data restored: HKLM\SYSTEM\CurrentControlSet\services\Tcpip\Parameters\Interfaces\{212ef9c9-9b03-470a-ab63-356c5f100eba} [NameServer]
[-] Data restored: HKLM\SYSTEM\CurrentControlSet\services\Tcpip\Parameters\Interfaces\{26b11a49-585f-4b43-a90c-9af3c3d7b25b} [NameServer]
[-] Data restored: HKLM\SYSTEM\CurrentControlSet\services\Tcpip\Parameters\Interfaces\{be66788b-0445-11e6-bacd-806e6f6e6963} [NameServer]
[-] Data restored: HKLM\SYSTEM\CurrentControlSet\services\Tcpip\Parameters\Interfaces\{c19c94cb-97ad-4287-b516-3c0877374dac} [NameServer]
[-] Data restored: [x64] HKLM\SYSTEM\CurrentControlSet\services\Tcpip\Parameters\Interfaces\{212ef9c9-9b03-470a-ab63-356c5f100eba} [NameServer]
[-] Data restored: [x64] HKLM\SYSTEM\CurrentControlSet\services\Tcpip\Parameters\Interfaces\{26b11a49-585f-4b43-a90c-9af3c3d7b25b} [NameServer]
[-] Data restored: [x64] HKLM\SYSTEM\CurrentControlSet\services\Tcpip\Parameters\Interfaces\{be66788b-0445-11e6-bacd-806e6f6e6963} [NameServer]
[-] Data restored: [x64] HKLM\SYSTEM\CurrentControlSet\services\Tcpip\Parameters\Interfaces\{c19c94cb-97ad-4287-b516-3c0877374dac} [NameServer]
[-] Key deleted: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\www-searching.com
[-] Key deleted: HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\www-searching.com
[#] Key deleted on reboot: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\EdpDomStorage\www-searching.com
[#] Key deleted on reboot: [x64] HKCU\Software\Classes\Local Settings\Software\Microsoft\Windows\CurrentVersion\AppContainer\Storage\microsoft.microsoftedge_8wekyb3d8bbwe\Children\001\Internet Explorer\DOMStorage\www-searching.com
[-] Value deleted: HKLM\SOFTWARE\Microsoft\Internet Explorer\MAIN\FeatureControl\FEATURE_BROWSER_EMULATION [SpeedCheckerService.exe]
[-] Key deleted: HKLM\SYSTEM\CurrentControlSet\Control\Class\{0C95ABFE-4FB6-49DB-B22F-0E1F5FC4BEEC}
[-] Key deleted: HKLM\SYSTEM\CurrentControlSet\Control\Class\{EEEFACB3-729F-4484-B66D-E7A7917BBFC1}
[-] Key deleted: HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\bsdpr64.sys
[-] Key deleted: HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Network\bsdpf64.sys
[-] Key deleted: HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\bsdpr64.sys
[-] Key deleted: HKLM\SYSTEM\CurrentControlSet\Control\SafeBoot\Minimal\bsdpf64.sys
[-] Key deleted: HKCU\Software\Classes\Applications\bandwidthstat.exe
[#] Value deleted on reboot: HKLM\SOFTWARE\MICROSOFT\INTERNET EXPLORER\MAIN\FEATURECONTROL\FEATURE_BROWSER_EMULATION [SpeedCheckerService.exe]


***** [ Web browsers ] *****



*************************

:: "Tracing" keys deleted
:: Winsock settings cleared

*************************

C:\AdwCleaner\AdwCleaner[C0].txt - [9265 Bytes] - [15/09/2016 14:34:47]
C:\AdwCleaner\AdwCleaner[S0].txt - [9219 Bytes] - [15/09/2016 14:31:35]

########## EOF - C:\AdwCleaner\AdwCleaner[C0].txt - [9411 Bytes] ##########
 

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TwinHeadedEagle

Removal Expert
MalwareTips Staff
Verified
Joined
Mar 8, 2013
Messages
22,385
OS
Windows 10
Antivirus
ESET
#16
There is one more file to disinfect.


FRST search

Once again we shall use FRST for additional checks. Re-run FRST/FRST64 by double-clicking:
  • Copy dnsapi.dll into the Search: field in FRST then click the Search Files button.
  • FRST will search your computer for files and when finished it will produce a log Search.txt in the same directory the tool is run.
  • Please attach it to your reply.



Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.


  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 

TwinHeadedEagle

Removal Expert
MalwareTips Staff
Verified
Joined
Mar 8, 2013
Messages
22,385
OS
Windows 10
Antivirus
ESET
#18
Okay, this will be the last fix that will clean out all remaining malware remnants. Let me know after the fix if everything is okay.



Uninstall some programs

We need to uninstall some unwanted/unneeded programs.
  • Press the
    + R on your keyboard at the same time. Type appwiz.cpl and click OK.
  • Search there for each entry mentioned below, right-click the entry and click Uninstall one at a time
The list of programs to uninstall:
  • Consumer Input Update Helper --> You will find it after FRST fix.
  • RunBooster
  • shopperz
  • Social2Search
After completing uninstalls, please manually reboot your machine!

Note: If you get the message like: An error occurred while trying to uninstall, just press Yes.



Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

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