Solved "Windows Process manager (32 bit)" Folders in Appdata/local that cannot be accessed - "igfxmtc"

nickaverse

New Member
Joined
Jan 1, 2018
Messages
3
OS
Windows 10
Antivirus
Norton
#1
Hi I've been experiencing sluggish performance on my MSI laptop recently. Upon startup I am already at 25%-40% memory capacity. Other symptoms include the issue putting a burden on the CPU/GPU. After inspecting the task manager, "windows process manager" seems to be the problem. I've also come across suspicious folders in my appdata/local folder that I cannot get access to despite having administrator privilages. To note, this is my personal machine. Help is greatly appreciated!

Here are the folders I'm concerned about, and assuming to be part of the issue (selected)
upload_2018-1-1_21-9-5.png

Snapshot of task manager if it helps
upload_2018-1-1_21-12-35.png
 

Attachments

TwinHeadedEagle

Removal Expert
MalwareTips Staff
Verified
Joined
Mar 8, 2013
Messages
22,359
OS
Windows 10
Antivirus
ESET
#2
Hello,


Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.
  • Now you should get a window like this where you need to click Troubleshoot.

  • In the next window, click Advanced options and select Command Prompt.
  • Now you should log in into your account and after that Command Promptwindow.
Access the notepad and identify your USB drive

In the Command Prompt please type in:
Code:
notepad
and press Enter.
  • When the notepad opens, go to File menu.
  • Select Open.
  • Go to Computer and search there for your USB drive letter.
  • Note down the letter and close the notepad.


Scan with Farbar Recovery Scan Tool

Once back in the command prompt window, please do the following:
  • Type in e:\frst64.exe and press Enter.
    You need to replace e with the letter of your USB drive taken from notepad!
  • FRST will start to run. Give him a minute or so to load itself.
  • Click Yes to Disclaimer.
  • In the main console, please click Scan and wait.
  • When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.

Transfer it to your clean machine and include it in your next reply.
 

TwinHeadedEagle

Removal Expert
MalwareTips Staff
Verified
Joined
Mar 8, 2013
Messages
22,359
OS
Windows 10
Antivirus
ESET
#4
How is the situation now?

You can manually remove these folders:

2018-01-03 19:55 - 2018-01-03 21:14 - 000000000 ____D C:\Users\Nick\AppData\Local\reclnzi
2018-01-03 19:52 - 2018-01-04 00:26 - 000000000 ____D C:\Users\Nick\AppData\Local\zamcver
2018-01-03 19:52 - 2018-01-04 00:26 - 000000000 ____D C:\Users\Nick\AppData\Local\igfxmtc

Run another MalwareBytes scan as well.
 

nickaverse

New Member
Joined
Jan 1, 2018
Messages
3
OS
Windows 10
Antivirus
Norton
#5
Amazing! Was able to finally get rid of those files. Ran MalwareBytes and norton and restarted my computer a few times; made it through half the workday already, no sign of the issue anymore. Thank you very much!