Forums
New posts
Search forums
News
Security News
Technology News
Giveaways
Giveaways, Promotions and Contests
Discounts & Deals
Reviews
Users Reviews
Video Reviews
Support
Windows Malware Removal Help & Support
Inactive Support Threads
Mac Malware Removal Help & Support
Mobile Malware Removal Help & Support
Blog
Log in
Register
What's new
Search
Search titles only
By:
Search titles only
By:
Reply to thread
Menu
Install the app
Install
JavaScript is disabled. For a better experience, please enable JavaScript in your browser before proceeding.
You are using an out of date browser. It may not display this or other websites correctly.
You should upgrade or use an
alternative browser
.
Forums
Support
Windows Malware Removal Help & Support
Windows security service cannot be started and windows update will not start
Message
<blockquote data-quote="TwinHeadedEagle" data-source="post: 144937" data-attributes="member: 6533"><p>Download attached <strong>fixlist.txt</strong> on the same location as FRST (otherwise the fix won't work)</p><p></p><p>Open FRST, and click Fix. Attach me that report after it is finished.</p><p></p><p></p><p></p><p><ol><li>Download <strong>AdwCleaner</strong> from the below link.</p><p><<strong>><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></<strong>> <em>(This link will automatically download Security Check on your computer)</em></li></strong></strong></p><p><strong><strong></strong></strong></p><p><strong><strong> <li>Close all open programs and internet browsers.</li></strong></strong></p><p><strong><strong> <li>Double click on <<strong>>adwcleaner.exe</<strong>> to run the tool.</li></strong></strong></strong></strong></p><p><strong><strong><strong><strong> <li>Click on <<strong>>Delete</<strong>>,then confirm each time with <<strong>>Ok</<strong>>.</li></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong> <li>Your computer will be rebooted automatically. A text file will open after the restart.</li></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong> <li>Please post the contents of that logfile with your next reply.</li></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong> <li>You can find the logfile at <<strong>>C:\AdwCleaner[S1].txt</<strong>> as well.</li></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></ol></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><img src="http://imageshack.us/a/img841/7292/thisisujrt.gif" alt="" class="fr-fic fr-dii fr-draggable " style="" /> Please download <a href="http://www.bleepingcomputer.com/download/junkware-removal-tool/" target="_blank"><span style="color: Blue">Junkware Removal Tool</span></a> to your desktop.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><ul> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="color: red">Shut down your protection software now to avoid potential conflicts.</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator".</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>The tool will open and start scanning your system.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Please be patient as this can take a while to complete depending on your system's specifications.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>On completion, a log (JRT.txt) is saved to your desktop and will automatically open.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> <li data-xf-list-type="ul"><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Post the contents of JRT.txt into your next message.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></li> </ul><p></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>1. Please download <strong><span style="color: blue">ComboFix</span></strong> by <strong>sUBs</strong> <a href="http://download.bleepingcomputer.com/sUBs/ComboFix.exe" target="_blank"><span style="color: green"><u><strong>from here</strong></u></span></a> and save it to your <strong>Desktop</strong>.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 10px"><em>If you are unsure how ComboFix works please read <a href="http://www.bleepingcomputer.com/combofix/how-to-use-combofix" target="_blank"><strong>this guide</strong></a></em><a href="http://www.bleepingcomputer.com/combofix/how-to-use-combofix" target="_blank">http://www.bleepingcomputer.com/combofix/how-to-use-combofix</a> carefully.</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><span style="font-size: 10px"><em><strong>Note:</strong> ComboFix must be downloaded to your <strong>Desktop</strong>.</em></span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>--------------------------------------------------------------------</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>2. Temporarily disable your <strong>AntiVirus</strong> program.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><em><span style="font-size: 10px">If you are unsure how to do this please read <a href="http://www.techsupportforum.com/forums/f50/how-to-disable-your-security-applications-490111.html" target="_blank">http://www.techsupportforum.com/forums/f50/how-to-disable-your-security-applications-490111.html</a></span></em><span style="font-size: 10px"><a href="http://www.techsupportforum.com/forums/f50/how-to-disable-your-security-applications-490111.html" target="_blank"><strong><em>this</em></strong></a> or <a href="http://www.bleepingcomputer.com/forums/topic114351.html" target="_blank"><em><strong>this</strong></em></a> Instruction.</span></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Note</strong>:<em> Do not forget to turn on this option after the cleaning.</em></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>--------------------------------------------------------------------</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>3. Run <strong>ComboFix</strong>. Click on <strong>I Agree!</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><em><span style="font-size: 10px">ComboFix will check if there is a newer version of ComboFix available.</span></em></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><em><span style="font-size: 10px">Click <strong>Yes</strong> if prompted to download.</span></em></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><em><span style="font-size: 10px">ComboFix will display <strong>DISCLAIMER OF WARRANTY ON SOFTWARE</strong>.</span></em></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><em><span style="font-size: 10px">Click <strong>Yes</strong> to allow ComboFix to continue.</span></em></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><em><span style="font-size: 10px">If <strong>Recovery Console</strong> is not installed, ComboFix will offer download & installation.</span></em></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><em><span style="font-size: 10px">Click <strong>Yes</strong> to allow ComboFix to install <strong>Recovery Console</strong>.</span></em></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><em><span style="font-size: 10px"><span style="color: red">Note:</span>Do not mouse-click Combofix's window while it is running.</span></em></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong><em><span style="font-size: 10px">If you see a message like "<strong>Illegal operation attempted on a registry key that has been marked for deletion</strong>" just <strong>restart computer</strong> once more.</span></em></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>--------------------------------------------------------------------</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p><strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>4. When the tool is finished, it will produce a log report for you. (typical location: C:\<strong>ComboFix.txt</strong> )</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p><p> <strong><strong><strong><strong><strong><strong><strong><strong><strong><strong>Attach log reports ( ComboFix.txt) back to topic.</strong></strong></strong></strong></strong></strong></strong></strong></strong></strong></p></blockquote><p></p>
[QUOTE="TwinHeadedEagle, post: 144937, member: 6533"] Download attached [b]fixlist.txt[/b] on the same location as FRST (otherwise the fix won't work) Open FRST, and click Fix. Attach me that report after it is finished. <ol><li>Download [b]AdwCleaner[/b] from the below link. <[b]><a href="http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner" target="_blank">ADWCLEANER DOWNLAOD LINK</a></[b]> [i](This link will automatically download Security Check on your computer)[/i]</li> <li>Close all open programs and internet browsers.</li> <li>Double click on <[b]>adwcleaner.exe</[b]> to run the tool.</li> <li>Click on <[b]>Delete</[b]>,then confirm each time with <[b]>Ok</[b]>.</li> <li>Your computer will be rebooted automatically. A text file will open after the restart.</li> <li>Please post the contents of that logfile with your next reply.</li> <li>You can find the logfile at <[b]>C:\AdwCleaner[S1].txt</[b]> as well.</li> </ol> [img]http://imageshack.us/a/img841/7292/thisisujrt.gif[/img] Please download [URL=http://www.bleepingcomputer.com/download/junkware-removal-tool/][COLOR=Blue]Junkware Removal Tool[/COLOR][/URL] to your desktop. [LIST] [*][color=red]Shut down your protection software now to avoid potential conflicts.[/color] [*]Run the tool by double-clicking it. If you are using Windows Vista, 7, or 8; instead of double-clicking, right-mouse click JRT.exe and select "Run as Administrator". [*]The tool will open and start scanning your system. [*]Please be patient as this can take a while to complete depending on your system's specifications. [*]On completion, a log (JRT.txt) is saved to your desktop and will automatically open. [*]Post the contents of JRT.txt into your next message. [/list] 1. Please download [b][color=blue]ComboFix[/color][/b] by [b]sUBs[/b] [url=http://download.bleepingcomputer.com/sUBs/ComboFix.exe][color=green][u][b]from here[/b][/u][/color][/url] and save it to your [b]Desktop[/b]. [SIZE=2][i]If you are unsure how ComboFix works please read [url=http://www.bleepingcomputer.com/combofix/how-to-use-combofix][b]this guide[/b][/url][/i][url=http://www.bleepingcomputer.com/combofix/how-to-use-combofix][/url] carefully.[/SIZE] [SIZE=2][i][b]Note:[/b] ComboFix must be downloaded to your [b]Desktop[/b].[/i][/SIZE][i][/i] -------------------------------------------------------------------- 2. Temporarily disable your [b]AntiVirus[/b] program. [i][SIZE=2]If you are unsure how to do this please read [url=http://www.techsupportforum.com/forums/f50/how-to-disable-your-security-applications-490111.html][/url][/SIZE][/i][SIZE=2][url=http://www.techsupportforum.com/forums/f50/how-to-disable-your-security-applications-490111.html][b][i]this[/i][/b][/url] or [url=http://www.bleepingcomputer.com/forums/topic114351.html][i][b]this[/b][/i][/url] Instruction.[/SIZE] [b]Note[/b]:[i] Do not forget to turn on this option after the cleaning.[/i] -------------------------------------------------------------------- 3. Run [b]ComboFix[/b]. Click on [b]I Agree![/b] [i][SIZE=2]ComboFix will check if there is a newer version of ComboFix available. Click [b]Yes[/b] if prompted to download.[/SIZE] [SIZE=2]ComboFix will display [b]DISCLAIMER OF WARRANTY ON SOFTWARE[/b]. Click [b]Yes[/b] to allow ComboFix to continue.[/SIZE] [SIZE=2]If [b]Recovery Console[/b] is not installed, ComboFix will offer download & installation. Click [b]Yes[/b] to allow ComboFix to install [b]Recovery Console[/b]. [color=red]Note:[/color]Do not mouse-click Combofix's window while it is running. If you see a message like "[b]Illegal operation attempted on a registry key that has been marked for deletion[/b]" just [b]restart computer[/b] once more.[/SIZE][/i][SIZE=2][/SIZE] -------------------------------------------------------------------- 4. When the tool is finished, it will produce a log report for you. (typical location: C:\[b]ComboFix.txt[/b] ) Attach log reports ( ComboFix.txt) back to topic.[/b][/b][/b][/b][/b][/b][/b][/b][/b][/b] [/QUOTE]
Insert quotes…
Verification
Post reply
Top
