- Dec 17, 2014
- 1,345
I sent Zemana a message and it didn't solve my question, look here. What do you guys think?
Zemana AntiMalware 3.0 Premium Stable is now avalaible!
- Thread starter JM Safe
- Start date
This thread is being handled by a member of the staff.
- Jul 27, 2015
- 5,459
Is MT an actual 100% official support channel for Zemana?
ZAM 2 portable is still a more convenient scanner
ZAM 3 seems to have custom scan on right-click of a folder
no portable version is a big cons
ZAM 3 seems to have custom scan on right-click of a folder
no portable version is a big cons
- Mar 29, 2018
- 7,099
@Andrew999 I consider that a cold, business-like and disappointing response in light of all the hoopla they whipped up when they returned with their new beta. They asked (begged?) for forgiveness then, and then later proceeded to disappear.
@upnorth I guess MT isn't an official forum for Z but their response is puzzling to say the least, as I indicate above.
And the bottom line is, who relies on Zemana 3.0 or whatever it is now? And who would waste money on the premium version? It looks like most testers rely on the 2.7xx version. I don't miss it.
@upnorth I guess MT isn't an official forum for Z but their response is puzzling to say the least, as I indicate above.
And the bottom line is, who relies on Zemana 3.0 or whatever it is now? And who would waste money on the premium version? It looks like most testers rely on the 2.7xx version. I don't miss it.
- Jul 27, 2015
- 5,459
I did a search on their site and couldn't find a single reference to MT.
I can understand the frustration from the odd silence as even I as a non customer noted both when the new team arrived, and also now without any notice the communication seems cut for unknown reasons. That said, I see Zemana working on their products and contact is not 100% impossible on their official site, as @Andrew999 proved and people even here on MT should IMO try instead through the official support page as it apparently dosen't work here on MT.
New Ticket - Zemana Helpdesk
help.zemana.com
Can guess that after the product was moved to version 3, their crew/staff was satisfied enough with the help. That should of course been communicated. It reminds me of similar cases as it's not the first time things like this happens with companies/vendors here on MT and will for sure not be the last. Heimdal Security did a similar stunt over a year ago when their representatives went up in smoke.
July 14, 2019 was the last correspondence from liaison and developer JMSafe, here and at Wilders Security. Then, radio-silence. One extreme to another, that's not normal.
- May 16, 2018
- 1,363
True dat.
MT and Wilders have long histories of driving off vendor reps.
For most of them -- I don't blame them.
When they discover that these communities are really very tiny.... and full of picky sharpshooters.... who often trial things without purchase and/or want things for free... and often take more customer service time than other consumers... and don't seem very appreciative of the vendor reps time... it's no wonder that many of them go away.
I once ran into a vendor rep who spent a lot of time at Wilders for awhile... and then she vanished. She basically stated everything I stated above.
- Jan 28, 2018
- 2,463
+1
I think this is something you really have to be careful about. The software distributed free of charge for business development is similar to the online software released by the author for free, but it is not the same.
I personally are more concerned about JM Safe than Zemana....
- Mar 29, 2018
- 7,099
Yes, he was active before he started with Zemana.
- Jul 6, 2015
- 737
I tried to update it today and got a "DNS error" I must say i am dissapointed with the latest version and it failed to start with windows and often crashed. I have given up and removed it. Goodbye ZAM.
- Jul 22, 2014
- 2,525
- Aug 4, 2016
- 1,465
I've used & paid for Zemana, (and beta tested it for free) After the review I think was by Leo on The Security Channel' I elected to not use Zemana any longer or recommend it. I've always felt for a long time in addition the an AV solution other software was required, maybe it was, not sure but it was the past? I don't think that now. I do have running HitManPro.Alert (long licence) so I suppose I still do for now.
But I don't feel running plethora of anti-malware programs like 10 years or more ago is necessary if it ever was. I wont go back to Zemana, just my take - It does seem that for expensive additional malware programs time is running out - More so now in the light of WD for free & doing very well.
But I don't feel running plethora of anti-malware programs like 10 years or more ago is necessary if it ever was. I wont go back to Zemana, just my take - It does seem that for expensive additional malware programs time is running out - More so now in the light of WD for free & doing very well.
- May 16, 2018
- 1,363
True. Most people don't want to pay for more than one security application. And this is why most of the early Antispyware/anti-ransom/antiexploit.... antiblahblah.... evolve into suites. And now that the major suites have all sorts of layers... the other stuff is largly unneccesary.
"ZAM, Bam, thank you Ma'am."
Hi,
There's no whitelist by folder in this new zemana 3 premium. I'm having trouble with randomly generated false positive runtimes.
I've sent feedback through the software too. I hope it would be added soon.
There's no whitelist by folder in this new zemana 3 premium. I'm having trouble with randomly generated false positive runtimes.
I've sent feedback through the software too. I hope it would be added soon.
Is ZAL gonna get updated or something? I'm asking as it didn't get update since lots of months ago...
- Apr 1, 2019
- 2,763
Previously they said they were focusing on ZAM 3.0 and they’d revisit ZAL or consider adding it to ZAM. But they seem to have abandoned ZAM development, or at least any engagement with the community (they don’t respond to false positive reports anymore). I wouldn’t be too hopeful unless they provide some info on development of products.
I think that they were busy with the deepfake sdk... So i don't think it's really dead however their deepfake sdk may give a boost to their company in my opinion... I hope they don't merge ZAL with ZAM
Do they respond to FPs via email?
- Mar 29, 2018
- 7,099
I don't think you have to worry about that happening. ZAL will be the last thing they update if they ever do.
They used to. I question whether they do now. I see reports of FPs that are unresolved (no replies, no fixes) here and on other forums.
Anyways they did a lot of work in ZAM in July, June, April and March as you can see in their release notes. Thats why i said that i think that they're busy with deepfake
I agree that ZAL will be the last getting updates.. however it's at v2 wich is better than v3
ZAL is useless; when it was an HIPS, (v1.9) with several setting options it was worth it.
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