Remove BetterSurf ads (Virus Removal Guide)

If you are seeing pop-up and in-text ads from BetterSurf within Internet Explorer, Firefox or Google Chrome, then your computer is infected with an adware or a potentially unwanted program.
[Image: Ads by BetterSurf virus]

[Image: BetterSurf pop-up ads]
The BetterSurf infection is designed specifically to make money. It generates web traffic, collects sales leads for other dubious sites, and will display advertisements and sponsored links within your web browser.
BetterSurf it’s technically not a virus, but it does exhibit plenty of malicious traits, such as rootkit capabilities to hook deep into the operating system, browser hijacking, and in general just interfering with the user experience. The industry generally refers to it as a “PUP,” or potentially unwanted program.

BetterSurf is an ad-supported (users may see additional banner, search, pop-up, pop-under, interstitial and in-text link advertisements) cross web browser plugin for Internet Explorer, Firefox and Chrome, and distributed through various monetization platforms during installation.
BetterSurf is typically added when you install another free software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this adware program. When you install these free programs, they will also install BetterSurf as well. Some of the programs that are known to bundle BetterSurf include 1ClickDownload, Superfish, Yontoo and FBPhotoZoom. Very often users have no idea where did it come from, so it’s not surprising at all that most of them assume that BetterSurf is a virus.

Once installed, the BetterSurf browser extension will highlight words on the websites that you are visiting transforming them into hyperlinks. These BetterSurf links are placed inside your text (hence the name), and they come with a double underline to differentiate them from normal links. Once the user rolls the mouse over the link the advertising will pop. Should the user click on the BetterSurf links the browser extension developer will get an affiliate revenue.
BetterSurf will also display advertising banners on the webpages that you are visiting, and as you browse Internet, it will show coupons and other deals available on different websites.

These BetterSurf pop-up ads will be shown as boxes containing various coupons that are available or as underlined keywords, which when clicked will display an advertisement that states it is brought to you by “Ads by BetterSurf”.
[Image: BetterSurf virus]
You should always pay attention when installing software because often, a software installer includes optional installs, such as this BetterSurf adware. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

How to remove BetterSurf pop-up ads (Removal Guide)

This page is a comprehensive guide, which will remove BetterSurf from Internet Explorer, Firefox and Google Chrome.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
STEP 1: Uninstall BetterSurf program from your computer
STEP 2: Remove BetterSurf pop-up ads from Internet Explorer, Firefox and Chrome
STEP 3: Remove BetterSurf adware from Internet Explorer, Firefox and Google Chrome with AdwCleaner
STEP 4: Remove BetterSurf pop-up ads with Junkware Removal Tool
STEP 5: Remove BetterSurf virus with Malwarebytes Anti-Malware Free
STEP 6: Double-check for the BetterSurf infection with HitmanPro

STEP 1 : Uninstall BetterSurf program from your computer

In this first step, we will try to identify and remove any malicious program that might be installed on your computer.

  1. To uninstall the BetterSurf program from your computer, click the Start button, then select Control Panel, and click on Uninstall a program.
    [Image: Control Panel in Windows Start Menu]
    If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for “control panel“.
    Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control Panel from there, then select Uninstall a program.
  2. When the Add/Remove Programs or the Uninstall a Program screen is displayed, scroll through the list of currently installed programs and uninstall BetterSurf, Media Player 1.1, Video Player, Plus-HD 1.3, Browse2Save, WebCake 3.00, DownloadTerms 1.0, Allyrics, Feven 1.7, LyricsWoofer, LyricsFan, SimpleLyrics and any other recently installed or unknown programs from your computer.
    [Image: Uninstall BetterSurf adware program from Windows]

If you are having issues while trying to uninstall the BetterSurf program, you can use Revo Uninstaller to completely remove this unwanted program from your machine.

Depending on what program has installed the BetterSurf adware infection, the above program may have a different name or not be installed on your computer. If you cannot find any unwanted or unknown programs on your machine, then you can proceed with the next step.


STEP 2 : Remove BetterSurf pop-up ads from Internet Explorer, Firefox and Chrome

Remove “Ads by BetterSurf” from Internet Explorer

  1. Open Internet Explorer, click on the gear icon [Image: icongear.jpg] (Tools for Windows XP users) at the top (far right), then click again on Internet Options.
    Internet Options in IE
  2. In the Internet Options dialog box, click on the Advanced tab, then click on the Reset button.
    Reset Internet Explorer
  3. In the Reset Internet Explorer settings section, check the Delete personal settings box, then click on Reset.
    Internet Explorer back to its default settings  to remove BetterSurf virus
  4. When Internet Explorer finishes resetting, click Close in the confirmation dialogue box and then click OK.
  5. Close and open Internet Explorer.

Remove “Ads by BetterSurf” from Mozilla Firefox

  1. At the top of the Firefox window, click the orange Firefox button, then select Add-ons.
    Firefox addon menu
  2. Select the Extensions tab, then remove BetterSurf, LyricsViewer, LyricXeeker, Plus-HD 1.3, Browse2Save, WebCake 3.00, DownloadTerms 1.0, Allyrics, Feven 1.7, LyricsWoofer, LyricsFan, SimpleLyrics and any other unknown extensions from Mozilla Firefox.
    As a general rule, if you have not installed an extensions, then you should remove it from your web browser.
    [Image: BetterSurf Firefox extensions]

Remove “Ads by BetterSurf” from Google Chrome

  1. Remove BetterSurf extensions from Google Chrome.
    Click the Chrome menu Chrome menu  button on the browser toolbar, select Tools and then click on Extensions.
    Google Chrome Extensions
  2. In the Extensions tab, remove the BetterSurf any other unknown extensions by clicking the trash can [Image: Remove an extension from Chrome] icon.
    Basically, if you have not installed an extensions then you should remove it from your web browser.
    If you cannot remove the extension, and under the trash can you can see the “Installed by enterprise policy” text, then you will need to follow our “Remove Installed by enterprise policy extension from Chrome” guide.
    [Image: Price Companion Chrome extensions]

STEP 3: Remove BetterSurf adware from Internet Explorer, Firefox and Google Chrome with AdwCleaner

The AdwCleaner utility will scan your computer for BetterSurf malicious files and registry keys, that may have been installed on your computer without your knowledge.

  1. You can download AdwCleaner utility from the below link.
    ADWCLEANER DOWNLOAD LINK (This link will automatically download AdwCleaner on your computer)
  2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
    Picture of AdwCleaner Icon
    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
  3. When the AdwCleaner program will open, click on the Scan button as shown below.
    Picture of AdwCleaner Scan button
    AdwCleaner will now start to search for the BetterSurf malicious files that may be installed on your computer.
  4. To remove the BetterSurf malicious files that were detected in the previous step, please click on the Clean button.
    Picture of AdwCleaner Clean button
  5. AdwCleaner will now prompt you to save any open files or data as the program will need to reboot the computer. Please do so and then click on the OK button. AdwCleaner will now delete all detected adware from your computer. When it is done it will display an alert that explains what PUPs (Potentially Unwanted Programs) and Adware are. Please read through this information and then press the OK button. You will now be presented with an alert that states AdwCleaner needs to reboot your computer.
    Please click on the OK button to allow AdwCleaner reboot your computer.

STEP 4: Remove BetterSurf pop-up ads with Junkware Removal Tool

Junkware Removal Tool is a powerful utility, which will remove BetterSurf virus from Internet Explorer, Firefox or Google Chrome.

  1. You can download the Junkware Removal Tool utility from the below link:
    JUNKWARE REMOVAL TOOL DOWNLOAD LINK (This link will automatically download the Junkware Removal Tool utility on your computer)
  2. Once Junkware Removal Tool has finished downloading, please double-click on the JRT.exe icon as seen below.
    [Image: Junkware Removal Tool]
    If Windows prompts you as to whether or not you wish to run Junkware Removal Tool, please allow it to run.
  3. Junkware Removal Tool will now start, and at the Command Prompt, you’ll need to press any key to perform a scan for the BetterSurf.
    [Image: Junkware Removal Tool scanning for BetterSurf virus]
    Please be patient as this can take a while to complete (up to 10 minutes) depending on your system’s specifications.
  4. When the scan Junkware Removal Tool will be completed, this utility will display a log with the malicious files and registry keys that were removed from your computer.
    [Image: Junkware Removal Tool final log]

STEP 5: Remove BetterSurf virus with Malwarebytes Anti-Malware Free

Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.
It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.

  1. You can download Malwarebytes Anti-Malware Free from the below link, then double-click on the icon named mbam-setup.exe to install this program.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK(This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. When the installation begins, keep following the prompts in order to continue with the setup process, then at the last screen click on the Finish button.
    [Image: Malwarebytes Anti-Malware final installation screen]
  3. On the Scanner tab, select Perform quick scan, and then click on the Scan button to start searching for the BetterSurf malicious files.
    [Image: Malwarebytes Anti-Malware Quick Scan]
  4. Malwarebytes’ Anti-Malware will now start scanning your computer for BetterSurf as shown below.
    [Image: Malwarebytes Anti-Malware scanning for BetterSurf virus]
  5. When the Malwarebytes Anti-Malware scan has finished, click on the Show Results button.
    [Image: Malwarebytes Anti-Malware scan results]
  6. You will now be presented with a screen showing you the computer infections that Malwarebytes Anti-Malware has detected. Make sure that everything is Checked (ticked), then click on the Remove Selected button.
    [Image: Malwarebytes Anti-Malware removing BetterSurf]

STEP 6: Double-check for the BetterSurf infection with HitmanPro

HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.

  1. You can download HitmanPro from the below link:
    HITMANPRO DOWNLOAD LINK (This link will open a web page from where you can download HitmanPro)
  2. Double-click on the file named HitmanPro.exe (for 32-bit versions of Windows) or HitmanPro_x64.exe (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
    HitmanPro scanner
    Click on the Next button, to install HitmanPro on your computer.
    HitmanPro installation
  3. HitmanPro will now begin to scan your computer for BetterSurf malicious files.
    HitmanPro detecting for BetterSurf virus
  4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the Next button, to remove BetterSurf adware.
    HitmanPro scan results
  5. Click on the Activate free license button to begin the free 30 days trial, and remove all the malicious files from your computer.
    [Image: HitmanPro 30 days activation button]

Your computer should now be free of the BetterSurf infection. If your current anti-virus solution let this infection through, you may want to consider purchasing the PRO version of Malwarebytes Anti-Malware to protect against these types of threats in the future, and perform regular computer scans with HitmanPro.
If you are still experiencing problems while trying to remove BetterSurf from your machine, please start a new thread in our Malware Removal Assistance forum.

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THE 411 ON ME

FC Barcelona fan, Starbucks addicted and super geek.
I am the creator and owner of MalwareTips.com
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

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  • boulmish

    Thanks mate, finally I got rid of the bastard, regards from Down Under, Melbourne

  • Orion

    I didn’t just have better stupid surf, there were another 6, and i got rid of them finally thanks to you!!!! Thank you

  • Ian

    I had media player, media viewer, media listener, video player, and web-something. needless to say I think a good thing to watch for is the cat bin logo. anything with that needs to go.

  • Chico

    Yes thanks i killed that piece of shit better surf thank you very much

  • seri175

    thanks so much.. a great help… installed as Media Player for me.. very annoying..

  • Hunt

    Thank You So Much with your post… it used :) Keep Post, GBU

  • Mihai

    Sa traiesti! Nu ma mir ca un roman a rezolvat-o. Incercasem o multime de alte chestii dar nu a mers:)

  • http://malwaretips.com/ Stelian Pilici
  • Oggy

    Video Player for me too. Cheers mate.

  • Michael Calvins

    I just uninstalled media player from device and services section on my Windows 7.

  • WhyDoThey

    Use the Control Panel Programs and Features to uninstall.
    Click the Installed On column heading to see the latest install.
    Click on and uninstall any programs that you did not install.
    Programs to look out for include ….
    Allyrics,
    BetterSurf,
    Browse2Save,
    DownloadTerms 1.0,
    Feven 1.7,
    LyricsViewer,
    LyricXeeker,
    LyricsWoofer,
    LyricsFan,
    Media Player 1.1,
    Plus-HD 1.3,
    SimpleLyrics
    WebCake 3.00,
    Then, poss get Malwarebytes (or similar) to scan and protect going forward.

  • FedUp

    29Jan14 – My infection was named Media Player v1.1. Uninstalled and all was OK

  • Blah

    Thank you!!!! This saved my computer and my parents are so happy I do not need a new one AGAIN. Thank you thank you thank you!

  • Mad Hattress

    Thank you soooooooooooooo much! I couldn’t do anything on chrome without ads everywhere! This helped me so much. <3

  • Bill

    Excellent – thank you for taking the time to post your solution. I ran through all 6 of your steps. Not only did it remove the Better Surf popup ads but it also removed a ton of junk that I had accumulated over the years. Thanks

  • http://malwaretips.com/ Stelian Pilici

    Hello,
    The first 2 steps should remove this infection. I do recommend that you go thru all the steps as they may find additional infections however it’s not mandatory.
    Malwarebytes and HitmanPro as on-demand scanners so they will not conflict with your real-time protection. Also, I would uninstall McAfee and use Avast Antivirus Free or Comodo Internet Security Free as may main antivirus. :)

    Stay safe!

  • Mat

    Oh my god THANK YOU SO MUCH. You are a freaking lifesaver. I wish I could also thank the guys who made those fantastic programs also. They sure put my Anti-Virus software to shame.

  • ThatChickVick

    Ohmygosh, thank you so much. For a few weeks, I’ve been so annoyed and frustrated, every site I went on ads were there. And I didn’t recall downloading anything whatsoever. It appears I managed to download two separate ad things, and this helped remove this freaking irritating suggestions! Thank you!

  • Thankfull User

    What a comprehensive answer, really appreciate the time and effort you have put into giving us general users a solution to this issue. And for free as well. Customer service doesn’t get better than that. Guess who’s on top of my shopping list to protect my computer.

  • Mona

    Thank you! It was driving me crazy your instructions are easy to follow :-)

  • bettersurf

    I forgot to tell, that I don’t really see ads, so it is inactive, but how I fould it, it was that at start of Mozilla, it was asking whether it should look for automatic updates for the non-compatible addons, and one of the two was this Better Surf. Can it still harm my computer, or when it is disabled by Firefox, than it is safe?

    • http://malwaretips.com/ Stelian Pilici

      Hello,
      The fact that is disabled is good, but I advise you to remove it from Firefox’s extensions. If you do not need it, then why keep it…
      Stay safe!

  • user

    Thanks ! Great work ! That really help. All is now as it should be.

  • http://frescuraantigua.tumblr.com/ Emeritus

    Thanks! I’ve been like 2 hours doing this but it deserved all that time.

  • pntaral@rediffmail.com

    Many Thanks!

  • Freyka

    Thank you so much!!!

  • Steve

    Thanks for the help!

  • Kathy B Good

    thank you so much. I went to Control Panel, searched for “Better-Surf” deleted their individual files, the 3 folders & the main folder. Thanks to you I have their aliases & a better way to delete them in the future. Happened right after I searched for lyrics.

  • Afshin Nejat

    Thank you, Stelian.

  • 凌雲

    Thank you,you are a nice guy XD

  • ayo

    Thanks

  • AJ

    Thanks alot it worked perfect.

  • ahra

    Thank you for posting this!! Easy to follow and worked great.

  • N. Mara Czarnecki

    Thank you!

  • vdubya

    THANK YOU SO MUCH!!!

  • ange

    Worked like a charm! Thanks

  • A Friendly Neighborhood Gamer

    Thank you for your help, this assisted me greatly! Have a good day! :D

  • Rat

    I just removed Visual Studio 2012 x86 Redistributables by AVG technologies s.r.o. which was installed on the same day as I installed Free AVG 2014. Advertising banners and inline advertising by BetterSurf seems to have disappeared from Internet Explorer now. Pretty poor if this was bundled in with an AVG install, though this was three weeks ago and BetterSurf has appeared only today.