Remove JollyWallet pop-up ads (Virus Removal Guide)

If you are seeing in-text and pop-up advertisements from JollyWallet within Internet Explorer, Firefox or Google Chrome, then your computer is infected with an adware or a potentially unwanted program.
[Image: JollyWallet virus]
The JollyWallet infection is designed specifically to make money. It generates web traffic, collects sales leads for other dubious sites, and will display advertisements and sponsored links within your web browser.
JollyWallet it’s technically not a virus, but it does exhibit plenty of malicious traits, such as rootkit capabilities to hook deep into the operating system, browser hijacking, and in general just interfering with the user experience. The industry generally refers to it as a “PUP,” or potentially unwanted program.

JollyWallet is an ad-supported (users may see additional banner, search, pop-up, pop-under, interstitial and in-text link advertisements) cross web browser plugin for Internet Explorer, Firefox and Chrome, and distributed through various monetization platforms during installation.
JollyWallet is typically added when you install another free software (video recording/streaming, download-managers or PDF creators) that had bundled into their installation this adware program. When you install these free programs, they will also install JollyWallet as well. Some of the programs that are known to bundle JollyWallet include 1ClickDownload, Superfish, Yontoo and FBPhotoZoom. Very often users have no idea where did it come from, so it’s not surprising at all that most of them assume that JollyWallet is a virus.

Once installed, the JollyWallet browser extension will highlight words on the websites that you are visiting transforming them into hyperlinks. These JollyWallet links are placed inside your text (hence the name), and they come with a double underline to differentiate them from normal links. Once the user rolls the mouse over the link the advertising will pop. Should the user click on the JollyWallet links the browser extension developer will get an affiliate revenue.
JollyWallet will also display advertising banners on the webpages that you are visiting, and as you browse Internet, it will show coupons and other deals available on different websites.
These JollyWallet ads will be shown as boxes containing various coupons that are available or as underlined keywords, which when clicked will display an advertisement that states it is brought to you by “Ads by JollyWallet”.

You should always pay attention when installing software because often, a software installer includes optional installs, such as this JollyWallet adware. Be very careful what you agree to install.
Always opt for the custom installation and deselect anything that is not familiar, especially optional software that you never wanted to download and install in the first place. It goes without saying that you should not install software that you don’t trust.

How to remove “Jollywallet” (Virus Removal Guide)

This page is a comprehensive guide, which will remove “Jollywallet” virus from your computer, and any other adware program that may have been installed during the setup process.
Please perform all the steps in the correct order. If you have any questions or doubt at any point, STOP and ask for our assistance.
STEP 1: Uninstall Jollywallet from Windows
STEP 2: Remove “Ads by Jollywallet” virus from Internet Explorer, Firefox and Google Chrome
STEP 3: Remove Jollywallet adware from Internet Explorer, Firefox and Google Chrome with AdwCleaner
STEP 4: Remove Jollywallet browser hijacker with Junkware Removal Tool
STEP 5: Remove “Ads by Jollywallet” virus with Malwarebytes Anti-Malware Free
STEP 6: Double-check for the “Jollywallet” malware with HitmanPro

If you are using an Apple Mac OS X operating system, please follow this Remove virus from Apple Mac OS X (Pop-up Ads and Adware) guide to remove Jollywallet adware.

STEP 1 : Uninstall Jollywallet from Windows

In this first step, we will try to identify and remove any malicious program that might be installed on your computer.

  1. To uninstall the Jollywallet program from Windows XP, Windows Vista or Windows 7, click the “Start” button, then click on the “Control Panel” menu option.
    [Image: Control Panel in Windows Start Menu]
    If you are using Windows 8, simply drag your mouse pointer to the right edge of the screen, select Search from the list and search for “control panel” .Or you can right-click on a bottom left hot corner (formerly known as the Start button) and select Control Panel from there.
    [Image: Type Control Panel in Windows 8 search box]
  2. When the “Control Panel” window opens click on the “Uninstall a program” option under “Programs” category. This option is shown by the arrow in the image below. If you are using the “Classic View” of the Control Panel, then you would double-click on the “Programs and Features” icon instead.
    [Image: Uninstall a program]
  3. When the “Programs and Features” or the “Uninstall a Program” screen is displayed, scroll through the list of currently installed programs and uninstall Jollywallet, HC-nemA1.1, Video-media-player-AirCinema-Plus-1.2Sm8mS, Discount Cow, V-bates, PriceMeter, Supra Savings, Network System Driver, FreeSoftToday, Browser Appe_1.2, Re-Markable, Zombie Alert, Wajam, Coupon Server, HD-Total-Plus, BlockAndSurf, Safe Saver, SupTab, Plus-HD 1.3, BetterSurf, PassShow, LyricsBuddy-1, Fraveen, Websteroids, Savings Bull, TidyNetwork, Search Snacks, Re-markit and any other unknown program from your computer.
    Jollywallet has been found to be bundled with 3rd party software. To view the most recently installed programs, you can click on the “Installed On” column to sort your program by the installation date. Scroll through the list, and uninstall any unwanted or unknown programs.

    Remove Jollywallet from Windows
    If you cannot find any unwanted or unknown programs on your machine, then you can proceed with the next step.

If you are having issues while trying to uninstall the Jollywallet program, you can use Revo Uninstaller to completely remove this unwanted program from your machine.


STEP 2: Remove “Jollywallet” Ads from Internet Explorer, Firefox and Google Chrome

Remove “Ads by Jollywallet” virus from Internet Explorer

You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your PC.

  1. Open Internet Explorer, click on the “gear iconIE Icon Gear in the upper right part of your browser, then click again on Internet Options.
    [Image: Internet Options in Internet Explorer]
  2. In the “Internet Options” dialog box, click on the “Advanced” tab, then click on the “Reset” button.
    [Image: Reset Internet Explorer]
  3. In the “Reset Internet Explorer settings” section, select the “Delete personal settings” check box, then click on “Reset” button.
    [Image: Reset Internet Explorer to its default settings to remove Jollywallet]
  4. When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box. You will now  need to close your browser, and then you can open Internet Explorer again.
    [Image Reset Internet Explorer settings]

Remove “Ads by Jollywallet” virus from Mozilla Firefox

If you’re having problems with Firefox, resetting it can help. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history and open tabs.

  1. In the upper-right corner of the Firefox window, click the Firefox menu button ([Image: Firefox Menu button]), the click on the “Help” ([Image: Firefox Help button]) button.
    [Image: Click on the Menu button then Help]
  2. From the Help menu, choose Troubleshooting Information.
    [Image: Troubleshooting Information in Firefox]
  3. Click the “Reset Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
    [Image: Reset Firefox to its default settings to remove Jollywallet]
  4. To continue, click on the “Reset Firefox” button in the new confirmation window that opens.
    [Image: Click on the Reset Firefox button]
  5. Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.

Note: Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.

Remove “Ads by Jollywallet” virus from Google Chrome

  1. Click on the “Chrome menu button” (Chrome menu)  on the browser toolbar, select “Tools“, and then click on “Extensions“.
    [Image: Extensions menu in Chrome]
  2. In the “Extensions” tab, remove the Jollywallet any other unknown extensions by clicking the trash can [Image: Remove an extension from Chrome] icon.
    Basically, if you have not installed an extensions then you should remove it from your web browser.
    If you cannot remove the Jollywallet extension, and under the trash can you can see the “Installed by enterprise policy” text, then you will need to follow our “Remove Installed by enterprise policy extension from Chrome” guide.
    Remove Jollywallet from Chrome

STEP 3: Remove Jollywallet adware from Internet Explorer, Firefox and Google Chrome with AdwCleaner

The AdwCleaner utility will scan your computer and web browser for the “Jollywallet” malicious files, browser extensions and registry keys, that may have been installed on your computer without your knowledge.

  1. You can download AdwCleaner utility from the below link.
    ADWCLEANER DOWNLOAD LINK (This link will open a new web page from where you can download “AdwCleaner”)
  2. Before starting AdwCleaner, close all open programs and internet browsers, then double-click on the AdwCleaner icon.
    AdwCleaner Icon
    If Windows prompts you as to whether or not you wish to run AdwCleaner, please allow it to run.
  3. When the AdwCleaner program will open, click on the “Scan” button as shown below.
    AdwCleaner scan button
    AdwCleaner will now start to search for the “Jollywallet” malicious files that may be installed on your computer.
  4. To remove the “Jollywallet” malicious files that were detected in the previous step, please click on the “Clean” button.
    Remove Jollywallet with AdwCleaner
  5. AdwCleaner will now prompt you to save any open files or documents, as the program will need to reboot the computer. Please do so and then click on the OK button.
    AdwCleaner removing malware

STEP 4: Remove Jollywallet browser hijacker with Junkware Removal Tool

Junkware Removal Tool is a powerful utility, which will remove Jollywallet virus from Internet Explorer, Firefox or Google Chrome.

  1. You can download the Junkware Removal Tool utility from the below link:
    JUNKWARE REMOVAL TOOL DOWNLOAD LINK (This link will automatically download the Junkware Removal Tool utility on your computer)
  2. Once Junkware Removal Tool has finished downloading, please double-click on the JRT.exe icon as seen below.
    [Image: Junkware Removal Tool]
    If Windows prompts you as to whether or not you wish to run Junkware Removal Tool, please allow it to run.
  3. Junkware Removal Tool will now start, and at the Command Prompt, you’ll need to press any key to perform a scan for the Jollywallet.
    [Image: Junkware Removal Tool scanning for Jollywallet virus]
    Please be patient as this can take a while to complete (up to 10 minutes) depending on your system’s specifications.
  4. When the scan Junkware Removal Tool will be completed, this utility will display a log with the malicious files and registry keys that were removed from your computer.
    [Image: Junkware Removal Tool final log]

STEP 5: Remove “Jollywallet” virus with Malwarebytes Anti-Malware Free

Malwarebytes Anti-Malware Free uses industry-leading technology to detect and remove all traces of malware, including worms, Trojans, rootkits, rogues, dialers, spyware, and more.
It is important to note that Malwarebytes Anti-Malware works well and should run alongside antivirus software without conflicts.

  1. You can download download Malwarebytes Anti-Malware from the below link.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a new web page from where you can download “Malwarebytes Anti-Malware Free”)
  2. Once downloaded, close all programs, then double-click on the icon on your desktop named “mbam-setup-consumer-2.00.xx” to start the installation of Malwarebytes Anti-Malware.
    [Image: Malwarebytes Anti-Malware setup program]
    Picture of User Account Control You may be presented with a User Account Control dialog asking you if you want to run this file. If this happens, you should click “Yes” to continue with the installation.
  3. When the installation begins, you will see the Malwarebytes Anti-Malware Setup Wizard which will guide you through the installation process.
    [Image: Malwarebytes Anti-Malware Setup Wizard]
    To install Malwarebytes Anti-Malware on your machine, keep following the prompts by clicking the “Next” button.
    [Image: Malwarebytes Anti-Malware Final Setup Screen]
  4. Once installed, Malwarebytes Anti-Malware will automatically start and you will see a message stating that you should update the program, and that a scan has never been run on your system. To start a system scan you can click on the “Fix Now” button.
    [Image: Click on the Fix Now button to start a scan]
    Alternatively, you can click on the “Scan” tab and select “Threat Scan“, then click on the “Scan Now” button.
    [Image: Malwarebytes Anti-Malware Threat Scan]
  5. Malwarebytes Anti-Malware will now check for updates, and if there are any, you will need to click on the “Update Now” button.
    [Image: Click on Update Now to update Malwarebytes Anti-Malware]
  6. Malwarebytes Anti-Malware will now start scanning your computer for the Jollywallet virus. When Malwarebytes Anti-Malware is scanning it will look like the image below.
    [Image: Malwarebytes Anti-Malware while performing a scan]
  7. When the scan has completed, you will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected. To remove the malicious programs that Malwarebytes Anti-malware has found, click on the “Quarantine All” button, and then click on the “Apply Now” button.
    [Image: Remove Jollywallet with Malwarebytes Anti-Malware]
    Please note that the infections found may be different than what is shown in the image.
  8. Malwarebytes Anti-Malware will now quarantine all the malicious files and registry keys that it has found. When removing the files, Malwarebytes Anti-Malware may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot your computer, please allow it to do so.
    [Image: Malwarebytes Anti-Malware removing Jollywallet]
    After your computer will restart, you should open Malwarebytes Anti-Malware and perform another “Threat Scan” scan to verify that there are no remaining threats

STEP 6: Double-check for the “Jollywallet” malware infection with HitmanPro

HitmanPro is a second opinion scanner, designed to rescue your computer from malware (viruses, trojans, rootkits, etc.) that have infected your computer despite all the security measures you have taken (such as anti-virus software, firewalls, etc.). HitmanPro is designed to work alongside existing security programs without any conflicts. It scans the computer quickly (less than 5 minutes) and does not slow down the computer.

  1. You can download HitmanPro from the below link:
    HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download “HitmanPro”)
  2. Double-click on the file named “HitmanPro.exe” (for 32-bit versions of Windows) or “HitmanPro_x64.exe” (for 64-bit versions of Windows). When the program starts you will be presented with the start screen as shown below.
    [Image: HitmanPro start-up screen]
    Click on the “Next” button, to install HitmanPro on your computer.
    [Image: HitmanPro setup options]
  3. HitmanPro will now begin to scan your computer for Jollywallet malicious files.
    [Image: HitmanPro scanning for malware]
  4. When it has finished it will display a list of all the malware that the program found as shown in the image below. Click on the “Next” button, to remove Jollywallet virus.
    [Image: HitmanPro scan results]
  5. Click on the “Activate free license” button to begin the free 30 days trial, and remove all the malicious files from your computer.
    [Image: HitmanPro Activate Free License]
Your computer should now be free of the Jollywallet adware infection. If you are still experiencing problems while trying to remove Jollywallet adware from your machine, please start a new thread in our Malware Removal Assistance forum.

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ABOUT STELIAN PILICI

I am the creator and owner of MalwareTips.com.
My area of expertise includes malware removal and computer forensics. I'm active in the various online anti-malware communities where I do researches for new malware threats as they are released.
I live in Bucharest (Romania), where I run my own local computer repair shop.
I repair both hardware and other operating systems related issues, however most of my business is malware related problems.

You can follow me on Google+ and I will keep you up-to-date with the latest computer infections and malware threats.

  • robomax

    Thank you, AdwCleaner is AWESOME! Except, keep an eye on those tricky options when installing it – select “No” radio button AND select “Custom” option NOT “express”! In the custom screen, uncheck hte bottom 2 radio buttons so that Amazon link and Yahoo crap is not installed for you. Also, I downloaded from here: http://www.techradar.com/downloads/adwcleaner

    This seemed like a MORE legit site to download from but you never know. I did scan it with Kaspersky 2013 and I did install it on another computer that has Kaspersky 2013 and there is NO indication that AdwCleaner from the site I mentioned has any virus or spamware, as long as you follow my installation directions.

    As always, if you like the software and it save you time/money, please Donate to the developers (click on Donate button inside the software) so they can create software that helps us all!

  • SM

    Hi there, I have done all the above steps but still the Jollywallet ads keep on showing some web pages I visit (which were not there b4 on the same sites.) Plesae help.
    Thanks :)

    • http://malwaretips.com/ Stelian Pilici

      Hello,
      Lets try to remove this infection:
      STEP 1: Run a scan with AdwCleaner
      1. Download AdwCleaner from here: http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

      2.Close all open programs and internet browsers.

      3.Double click on adwcleaner.exe to run the tool.

      4.Click on Delete, then confirm each time with Ok.

      STEP 2: Run a scan with Junkware Removal Tool

      1.Download Junkware Removal Tool to your desktop from the below link:

      JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

      2. Double-click on the JRT.exe icon to start this utility.

      3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

      Stay safe!

    • mick

      Me too SM. I did all of the things below but Jollywallet keeps coming back. It is obviously attached to another program and I need to block it rather than remove it as I have no idea where the virus is.

      • http://malwaretips.com/ Stelian Pilici

        Hello Mick,
        Lets try to remove this infection:
        STEP 1: Run a scan with AdwCleaner
        1. Download AdwCleaner from here: http://general-changelog-team.fr/fr/downloads/finish/20-outils-de-xplode/2-adwcleaner

        2.Close all open programs and internet browsers.

        3.Double click on adwcleaner.exe to run the tool.

        4.Click on Clean button. Your computer should restart.

        STEP 2: Run a scan with Junkware Removal Tool

        1.Download Junkware Removal Tool to your desktop from the below link:

        JUNKWARE REMOVAL TOOL : http://thisisudax.org/download

        2. Double-click on the JRT.exe icon to start this utility.

        3. The tool will open and start scanning your system. Please be patient as this can take a while to complete depending on your system’s specifications

        Next, please run a scan with Malwarebytes Anti-Malware and HitmanPro as see in this guide.
        Stay safe!