The “Avira Assistance PayPal Invoice” email or text message is a scam that claims that you have made a payment to Avira through PayPal and instructs you to contact customer support. However, this message is not from Avira and the phone number will connect you to the scammers who will attempt to steal your personal data.
What is the “Avira Assistance PayPal Invoice” scam?
The “Avira Assistance PayPal Invoice” email or text message is a scam that targets you, claiming that you have made a payment to Avira through PayPal and instructing you to contact customer support. However, this message is fake and the phone number provided is actually a tech support scam. If you call the number, scammers will attempt to steal your personal data.
It is important to be cautious when receiving emails that claim to be from a well-known company, especially if they are asking for personal information or money. Always be sure to check the sender’s email address and any links or phone numbers before responding to the email.
Here is what a typical “Avira Assistance PayPal Invoice” scam message looks like:
AVIRA ASSISTANCE () – sent you an invoice for $459.00 USD
Due on receipt
View and Pay Invoice
Seller note to customer
For any Queries ring us
Don’t know this seller?
You can safely ignore this invoice if you’re not buying anything from this seller. PayPal won’t ask you to call or send texts to phone numbers in an invoice. We don’t ask for your credentials or auto-debit money from your account against any invoices. Contact us if you’re still not sure.
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PayPal is committed to preventing fraudulent emails. Emails from PayPal will always contain your full name. Learn to identify phishing
Please don’t reply to this email. To get in touch with us, click Help & Contact.
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Copyright © 1999-2023 PayPal. All rights reserved.
PayPal (Europe) S.à r.l. et Cie, S.C.A. Société en Commandite par Actions Registered Office: 22–24 Boulevard Royal, L-2449 Luxembourg RCS Luxembourg B 118 349
PayPal (Europe) S.à.r.l et Cie, S.C.A is duly licensed as a Luxembourg credit institution and is under the prudential supervision of the Luxembourg supervisory authority, the Commission de Surveillance du Secteur Financier.
PayPal is deemed authorised and regulated by the Financial Conduct Authority. The nature and extent of consumer protections may differ from those for firms based in the UK. Details of the Temporary Permissions Regime, which allows EEA-based firms to operate in the UK for a limited period while seeking full authorisation, are available on the Financial Conduct Authority’s website. Some PayPal products including PayPal Pay in 3, and PayPal Working Capital are not regulated by the Financial Conduct Authority.
PayPal RT000238:en_GB(en-GB):1.4.0:d909fac78467c
The “Avira Assistance PayPal Invoice” email or text message is a scam that aims to infect your device with malware to steal your personal and financial information.
If you receive the “Avira Assistance PayPal Invoice” email or text message, do not call the customer support number. Instead, report the scam to the relevant authorities and delete the email or text message. If you believe that your personal information or payment details have been compromised, you should also contact your bank or credit card provider as soon as possible.
If you receive the “Avira Assistance PayPal Invoice” email or any other suspicious email it is important to take the following steps:
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Do not open any attachments or click on any links in the email. The attachment or link is likely to contain malware.
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Do not provide any personal information. Scammers may ask for personal information, such as your address or credit card information, in order to steal your identity.
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Verify the authenticity of the email and the sender.
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Report the email as spam. This will help to prevent other people from falling victim to the scam.
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If you have already opened the attachment, run a full scan on your device with Malwarebytes Anti-Malware.
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If you have already provided personal information, contact your bank and credit card companies, and monitor your account for any suspicious activity.
It’s important to be cautious when receiving emails from unknown or suspicious sources and to take steps to protect yourself from potential scams.
Is the “Avira Assistance PayPal Invoice” email real?
No, and don’t panic. If you receive the “Avira Assistance PayPal Invoice” email or text message, do not open the attachment or click on any links. Instead, delete the email or text message immediately.
The “Avira Assistance PayPal Invoice” email is a scam that tries to trick you into clicking on a link or opening an attachment. To make the email more credible, these scammers use fake invoice numbers, renewal dates, official logos, and promotional banners.
Here are signs that this email is a scam, even though it looks like it comes from a company you know — and even uses the company’s logo in the header:- A generic greeting is used in place of a name (eg. “customer,” “account holder,” or “dear”).
- The sender’s email address is not associated with a legitimate domain name
- The email invites you to click on a link to resolve an issue. Most reputable organizations will not ask users to disclose sensitive information (e.g. credit card numbers) by clicking on a link.
- There is a time limit or uncharacteristic sense of urgency
- Poor grammar, spelling, and sentence structure may hint that an email is not from a reputable source.
What should I do now?
We recommend that you ignore the content of the “Avira Assistance PayPal Invoice” email or text message and delete it from your Inbox.
If you have downloaded any attachments or clicked on any links from this email, or if you suspect that your computer might be infected with malware, you can follow the below steps to scan your device for malware with Malwarebytes and remove it for free.
Check if you’re device is infected with malware
The “Avira Assistance PayPal Invoice” phishing emails may contain malware within the attachments or links that appear in the body of the email. By interacting with the malware — for example, opening or downloading an attachment that contains a malicious payload — the user may unknowingly infect their device or network, enabling attackers to gain access to protected applications and data.
To check your computer or phone for Trojans, browser hijackers, or other malware and remove them for free, you run a scan with Malwarebytes Free.
Malwarebytes runs on Windows, Mac, and Android. Click the tab below for the device you want to scan, then follow the steps to remove any malware it finds.
Scan Your Computer with Malwarebytes for Windows
Malwarebytes is one of the most popular and trusted anti-malware tools for Windows — and it’s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan your PC and remove what Malwarebytes finds.
Download Malwarebytes
Click the button below to download the latest version of Malwarebytes for Windows from the official source. The free version is all you need — it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.
Download MalwarebytesOfficial installer for Windows 11 and 10. Your download starts right away.Want real-time protection? See Malwarebytes Premium
Malwarebytes Free for WindowsScans and removes malware at no cost-
Install Malwarebytes
When the download finishes, open your Downloads folder and double-click the MBSetup file. If Windows shows a User Account Control pop-up, click “Yes” to allow the installation.
Follow the On-Screen Prompts to Install Malwarebytes
The setup wizard will walk you through a few quick screens:
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Choose where you’re installing the program — “Personal Computer” or “Work Computer” — then click Next.
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Malwarebytes will now install on your device. This usually takes under a minute.
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When installation is complete, the “Welcome to Malwarebytes” screen will open automatically.
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On the final screen, click Open Malwarebytes to launch the program.
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Optional: Check for rootkits with a Custom Scan
You don’t need to change any settings for a normal scan. The standard Threat Scan in the next step is enough for most problems, so you can go straight to it.
If you also want to check for rootkits, use a Custom Scan. In current versions of Malwarebytes, rootkit scanning is only available there:
- On the Scanner tile, click the three-dot menu and select Advanced Scan.
- Choose Custom Scan. In its options, check Scan for rootkits.
- Select your system drive (usually C:\) as the location to scan, then start the scan. It takes longer than a Threat Scan.
- When it finishes, review and quarantine the results as described in the steps below.
Rootkit scanning isn’t available on Windows devices with ARM processors.
Start the Scan
Click the blue Scan button. Malwarebytes will automatically update its virus database and start checking your computer for malware.
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Wait for the Scan to Finish
The scan checks your entire system for browser hijackers and other malicious programs, so it can take 5 to 20 minutes depending on your computer. Feel free to do something else — just check back occasionally to see the progress.
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Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found — malware, adware, and potentially unwanted programs. Click the “Quarantine” button to remove all of them at once.
Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.
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Restart Your Computer
Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click Yes. Once you’re logged back in, Malwarebytes has finished removing the threats it found.
When the scan is done, check whether the problems you noticed have stopped. If they continue, see the options below.
If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
- Run a computer scan with ESET Online Scanner
- Ask for help in our Windows Malware Removal Help & Support forum.
Scan Your Mac with Malwarebytes for Mac
Malwarebytes for Mac is a free on-demand scanner that removes the malware other security software tends to miss — adware, browser hijackers, and unwanted programs included. Cleaning an infected Mac with Malwarebytes has always been completely free, and it’s our go-to recommendation. Follow the steps below to scan your Mac and remove what Malwarebytes finds.
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Download Malwarebytes for Mac
Click the button below to download the latest version of Malwarebytes for Mac.
Download MalwarebytesOfficial installer for macOS. Your download starts right away.Want real-time protection? See Malwarebytes PremiumMalwarebytes Free for MacScans and removes malware at no cost -
Open the Malwarebytes setup file
When the download finishes, open your Downloads folder and double-click the setup file to begin the installation.
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Follow the On-Screen Prompts to Install Malwarebytes
The Malwarebytes for Mac Installer will guide you through a few quick screens. Click “Continue” and keep following the prompts until the installation completes.
When the installation is complete, Malwarebytes opens to the Welcome to Malwarebytes screen. Click “Get started“.
Malwarebytes needs Full Disk Access to check your whole Mac. When it asks, open System Settings > Privacy & Security > Full Disk Access, turn on Malwarebytes (it may be listed as Malwarebytes Protection), and confirm with your password or Touch ID. Then return to Malwarebytes. On macOS Monterey and earlier, this setting is in System Preferences > Security & Privacy > Privacy.
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Select “Personal Computer” or “Work Computer”
Malwarebytes will ask what type of computer you’re installing it on. Click either Personal Computer or Work Computer, whichever applies.
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Start the Scan
Click the “Scan” button. Malwarebytes will automatically update its detection database and begin checking your Mac for malware.
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Wait for the Scan to Finish
Malwarebytes will scan your Mac for adware, browser hijackers, and other malicious programs. This can take a few minutes, so feel free to do something else — just check back occasionally to see the progress.
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Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found. Click the “Quarantine” button to remove all the threats at once.
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Restart Your Mac
Malwarebytes will now remove all the malicious files it found. Some threats can only be fully removed after a reboot — if Malwarebytes asks you to restart, allow it. Once you’re logged back in, check whether the problems you noticed have stopped. If they come back, save the scan report and ask for help in our forum.
If the problems you noticed continue after the scan, see the options below.
If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Scan Your Phone with Malwarebytes for Android
Malwarebytes for Android scans your phone or tablet for malware, adware, and potentially unwanted apps. The free version scans only when you start a scan. Real-time protection, which checks apps automatically, is part of the paid Premium version.
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Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
Get Malwarebytes for AndroidOpens Google Play in a new tab.Want real-time protection? See Malwarebytes Premium for AndroidMalwarebytes for AndroidScans your phone and removes malware at no cost -
Install Malwarebytes for Android on your phone.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
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Follow the on-screen prompts to complete the setup process
When Malwarebytes opens, it walks you through a short setup. Tap Get started and follow the prompts. If you see an offer for a trial or a paid plan, read it before you accept. You can skip it and keep using the free scanner.
Malwarebytes will ask for permission to access the files on your phone so it can scan them. Tap Allow, or turn on the permission in the Android screen that opens, then return to Malwarebytes.
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Run a scan with Malwarebytes for Android
On the main screen, tap Scan now. In some versions, you open the menu, tap Scanner, and then tap Run a scan.
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Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
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Remove the detected apps.
When the scan has been completed, you will see a list of the threats that Malwarebytes for Android has detected. Next to each detected item, tap the menu icon (three dots), then choose to uninstall the app or delete the file. Android then asks you to confirm. Tap OK or Uninstall to remove the app.
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Restart your phone.
When the detected apps are removed, restart your phone if Malwarebytes asks you to. Then check whether the problems you noticed have stopped.
If the problems you noticed continue after the scan, see the options below.
If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
- Ask for help in our Mobile Malware Removal Help & Support forum.
- Only as a last resort, reset your phone to factory settings. Read the warning below first.
- Back up your photos, videos, files, and messages, for example to your Google account or a computer.
- Make sure you know your Google account email and password. The phone asks for them after the reset. If you changed the password recently, Google recommends waiting 24 hours before you reset.
- On a Samsung phone, also make sure you know your Samsung account password.
- If you use an authenticator app for two-step verification, move your accounts to another device or save your backup codes first.
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