Beware the FAKE Rooftop Macarons Order Confirmation Scam Email
Written by: Thomas Orsolya
Published on:
If you’ve recently received an email that appears to be from the popular Sacramento bakery Rooftop Macarons thanking you for an order, don’t click on any links right away. Scammers are sending out fake “thank you for your order” emails claiming to be from Rooftop Macarons in an attempt to infect devices with malware and steal personal information.
Overview of the Rooftop Macarons Order Confirmation Scam
This phishing scam involving Rooftop Macarons aims to trick recipients into believing they have placed an online order with the bakery. The email includes details like an order number, amount charged to a credit card, and a link to download an invoice or track the fake order.
The email is made to look like an official order confirmation notice from Rooftop Macarons. However, a closer examination reveals many red flags:
The sender address does not match Rooftop Macaron’s official email address.
There are grammatical errors, typos, and other odd phrases throughout the email
It states that a charge has been made to the recipient’s credit card, when no real order was placed
Here is how this email scam might look:
Thank You For Ordering Invoice 4552 Your order Has been placed with Credit Card ending ****. $1445.5 ammout has been charged from the card. You can download invoice and tracking your oder Thank you ffor shupped form us
If the recipient clicks on the link, malware is automatically downloaded onto their device. This malware is designed to steal financial and personal information, including:
Credit card numbers
Bank account details
Passwords
Usernames
Social security numbers
Other sensitive data
With this data, scammers can engage in identity theft, drain bank accounts, make fraudulent charges, access other online accounts, and more. The malware can also potentially give attackers remote access to infected devices.
Rooftop Macarons has publicly denied sending these fake order confirmation emails. They stated on social media that the scam messages are not from their official email address and warned customers not to click on any links.
How the Rooftop Macarons Order Confirmation Scam Works
The scammers behind this phishing campaign are able to make the fake order confirmation emails appear convincing through specific techniques:
1. Sending from a spoofed email address
While the sender address on the email looks legitimate at first glance, it does not actually match Rooftop Macaron’s real domain. The scammers use a forged email address that looks similar to the bakery’s actual address.
2. Including fake order details
The email includes made-up specifics like an order number, amount charged, and credit card details. These details are fabricated to make it seem like a real recent purchase was made by the recipient.
3. Embedding malicious links
The emails contain links supposedly to download an invoice or track the fake order. These links actually install malware on devices.
4. Mimicking the tone/branding of a real order confirmation
The phishing emails closely imitate the messaging that a customer would receive after placing a real online order. This includes using the Rooftop Macaron logo and mimicking the tone of a legitimate confirmation notice.
5. Relying on urgency/curiosity
By making it seem like the recipient has been charged over $1000 for an order they didn’t place, the scammers hope the urgent need to contest the charge or curiosity about the situation will drive people to click the links.
6. Taking advantage of the brand’s reputation
The scammers exploit Rooftop Macaron’s reputation as a popular bakery that people are likely to have ordered from or at least be familiar with. This familiarity with the brand makes the fake confirmation more believable.
By combining these tactics, the scammers are able to trick a percentage of recipients into clicking on the embedded malicious links. Even a small amount of clicks can be enough for them to infect large numbers of devices and gain access to significant amounts of personal data.
What to Do If You Receive the Rooftop Macarons Order Confirmation Scam Email
If this phishing email ends up in your inbox, take the following steps right away:
1. Delete it immediately
Do not click on any links within the email. Delete it right away before even fully opening the message.
2. Mark it as spam
This will help filter future scam emails coming from the same address. In Gmail, you can click the dropdown menu next to the sender’s name and choose “Report phishing.”
3. Contact your credit card company if applicable
If the email includes partial credit card details, contact your credit card company to notify them of the phishing attempt and have them monitor your account for suspicious charges.
4. Run an antivirus scan
Even if you did not click on the link, run a scan to check for any malware that may have reached your device through other means.
5. Enable two-factor authentication
Adding an extra layer of security like two-factor authentication on important accounts can prevent criminals from gaining access even if they obtain your password.
6. Change passwords
Update passwords on your email, banking, shopping and other important online accounts. Make them strong and unique for each account.
7. Be extra cautious of any unsolicited emails
Going forward, be wary of any unexpected emails asking you to click links or download attachments. Verify the sender address is legitimate before interacting with the message.
8. Report the scam email
Forward the phishing email on to the Anti-Phishing Working Group at phish@apwg.org to help identify and stop scammers.
Is Your Device Infected? Run a Free Malware Scan
Slow performance, constant pop-ups, or strange behavior? These are classic signs of a malware infection. The fastest way to find out is to scan your device with Malwarebytes Anti-Malware Free — one of the most trusted malware removal tools available.
The free version detects and removes the most common threats, including:
Adware — the cause of those annoying pop-ups
Browser hijackers — unwanted redirects and changed homepages
Trojans and spyware — hidden programs stealing your data
Potentially unwanted programs (PUPs) — software you never asked for
👉 Select your device below — Windows, Mac, or Android — then follow the simple steps to download Malwarebytes, scan your system, and remove any threats it finds. The whole process takes about 5 minutes.
Malwarebytes for WindowsMalwarebytes for MacMalwarebytes for Android
Run a Malware Scan with Malwarebytes for Windows
Malwarebytes is one of the most popular and trusted anti-malware tools for Windows — and it’s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan and clean your PC in just a few minutes.
Download Malwarebytes
Click the button below to download the latest version of Malwarebytes for Windows from the official source. The free version is all you need — it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.
(The link opens in a new page where your download will start)
Install Malwarebytes
When the download finishes, open your Downloads folder and double-click the MBSetup file. If Windows shows a User Account Control pop-up, click “Yes” to allow the installation.
Follow the On-Screen Prompts to Install Malwarebytes
The setup wizard will walk you through a few quick screens:
Choose where you’re installing the program — “Personal Computer” or “Work Computer” — then click Next.
Malwarebytes will now install on your device. This usually takes under a minute.
When installation is complete, the “Welcome to Malwarebytes” screen will open automatically.
On the final screen, click Open Malwarebytes to launch the program.
Enable “Scan for Rootkits”
Before scanning, turn on rootkit detection so Malwarebytes can find even the most hidden threats. Click the Settings gear icon on the left side of the screen.
In the settings menu, find “Scan for rootkits” and click the toggle so it turns blue.
Done? Click “Dashboard” in the left pane to return to the main screen.
Start the Scan
Click the blue Scan button. Malwarebytes will automatically update its virus database and start checking your computer for malware.
Wait for the Scan to Finish
The scan checks your entire system for browser hijackers and other malicious programs, so it can take several minutes. Feel free to do something else — just check back occasionally to see the progress.
Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found — malware, adware, and potentially unwanted programs. Click the “Quarantine” button to remove all of them at once.
Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.
Restart Your Computer
Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click Yes. Once you’re logged back in, your PC is clean and you can continue with the next steps in this guide.
When the scan finishes, click Quarantine to remove everything Malwarebytes found. That’s it — your Windows PC is now clean of trojans, adware, and other malware, and should be back to running smoothly.
If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future. If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
Malwarebytes for Mac is a free on-demand scanner that removes the malware other security software tends to miss — adware, browser hijackers, and unwanted programs included. Cleaning an infected Mac with Malwarebytes has always been completely free, and it’s our go-to recommendation. Follow the steps below to scan and clean your Mac in just a few minutes.
Download Malwarebytes for Mac
Click the button below to download the latest version of Malwarebytes for Mac.
When the download finishes, open your Downloads folder and double-click the setup file to begin the installation.
Follow the On-Screen Prompts to Install Malwarebytes
The Malwarebytes for Mac Installer will guide you through a few quick screens. Click “Continue” and keep following the prompts until the installation completes.
When the installation is complete, Malwarebytes opens to the Welcome to Malwarebytes screen. Click “Get started“.
Select “Personal Computer” or “Work Computer”
Malwarebytes will ask what type of computer you’re installing it on. Click either Personal Computer or Work Computer, whichever applies.
Start the Scan
Click the “Scan” button. Malwarebytes will automatically update its detection database and begin checking your Mac for malware.
Wait for the Scan to Finish
Malwarebytes will scan your Mac for adware, browser hijackers, and other malicious programs. This can take a few minutes, so feel free to do something else — just check back occasionally to see the progress.
Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found. Click the “Quarantine” button to remove all the threats at once.
Restart Your Mac
Malwarebytes will now remove all the malicious files it found. Some threats can only be fully removed after a reboot — if Malwarebytes asks you to restart, allow it. Once you’re logged back in, your Mac is clean.
Once the scan is done, remove every threat it detected. Your Mac is now free of adware, rogue browser extensions, and other potentially harmful software.
If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future. If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Run a Malware Scan with Malwarebytes for Android
Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don’t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.
Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
Follow the on-screen prompts to complete the setup process
When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options. This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue. Tap on “Got it” to proceed to the next step. Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue. Tap on “Allow” to permit Malwarebytes to access the files on your phone.
Update database and run a scan with Malwarebytes for Android
You will now be prompted to update the Malwarebytes database and run a full system scan.
Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Remove Selected”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
Restart your phone.
Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.
After the scan, tap Remove Selected to delete all detected threats. Your Android phone is now clean — no more malicious apps, adware, or browser redirects.
If your current antivirus allowed a malicious app on your phone, you may want to consider purchasing the full-featured version of Malwarebytes to protect against these types of threats in the future. If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
Restore your phone to factory settings by going to Settings > General management > Reset > Factory data reset.
Now that your device is clean, keep it that way. Most infections start with a malicious ad or a fake download button — so blocking them at the source is your best defense.
We recommend AdGuard, which blocks malicious ads, phishing pages, and dangerous redirects before they can reach you.
Frequently Asked Questions About the Rooftop Macarons Order Confirmation Scam
1. I received an email thanking me for an order I never placed. Is this the Rooftop Macarons scam?
Yes, if you received an email about an order you never actually made claiming to be from Rooftop Macarons, it’s likely this phishing scam. The email may include fake order details like an order number, amount charged to a credit card, and a link to download the invoice. This scam aims to install malware or steal personal information. Do not click on any links within the suspicious email.
2. How can I tell if an order confirmation email from Rooftop Macarons is fake?
Warning signs include grammatical mistakes, a sender address that doesn’t match the official email adress, an urgent call to action, personal information you never provided, and an order number for a purchase you didn’t make. Any email with these red flags should be considered a scam.
3. What information are scammers trying to gain with the fake Rooftop Macarons order email scam?
This phishing campaign aims to steal personal and financial information such as credit card numbers, bank account details, passwords, and usernames. The malware installed when clicking their links can give them access to this sensitive data for identity theft.
4. I clicked the link in the fake Rooftop Macarons order confirmation email. What should I do now?
First, scan your device for malware and remove anything suspicious detected. Change passwords on all of your online accounts, starting with banking and email accounts. Contact your credit card company to monitor for unauthorized charges. Enable two-factor authentication wherever possible for an extra layer of security.
5. Is Rooftop Macarons being hacked? How are scammers sending fake emails from their domain?
Rooftop Macarons itself has not been hacked. The scammers are simply spoofing the domain to make it look like the email is coming from rooftopmacaron.com. The fake sender address is designed to imitate the real one. Rooftop Macarons has confirmed they did not send these phishing emails.
6. I operate an online business. How can I avoid having my domain spoofed for phishing like Rooftop Macarons?
Utilize email authentication protocols like SPF, DKIM, and DMARC. This will verify your legitimate outgoing emails and prevent scammers from spoofing your domain. Also educate customers on phishing threats and let them know to watch for any suspicious emails claiming to be from your business.
7. What precautions can I take to avoid falling victim to order confirmation phishing scams?
Carefully check the sender address on any unexpected emails and look for phishing red flags before clicking links. Avoid entering sensitive information on websites you access via email links. Enable multi-factor authentication when available. Monitor financial accounts regularly for fraudulent activity.
8. Where can I report the fake Rooftop Macarons order confirmation scam emails?
Forward any phishing emails you receive to the Anti-Phishing Working Group at phish@apwg.org. You can also report phishing attacks directly to Google, Microsoft, or any other email provider you use. Reporting scams helps mitigate the threat for everyone.
The Bottom Line
This scam takes advantage of Rooftop Macaron’s reputation to trick customers into infecting their own devices. If an email “thank you for your order” lands in your inbox seemingly from this bakery, proceed with extreme caution.
Look for signs it is fake, like grammatical errors and a forged sender address. Do not click on any links or download any attachments. Delete it right away and take steps to further protect your data and accounts from phishing. Staying vigilant for common signs of email scams can keep you safe.
10 Rules to Avoid Online Scams
Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.
Stop and verify before you click, log in, download, or pay.
Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).
If you already clicked: close the page, do not enter passwords, and run a malware scan.
Keep your operating system, browser, and apps updated.
Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.
If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.
Use layered protection: antivirus plus an ad blocker.
Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.
If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.
Install apps, software, and extensions only from official sources.
Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.
If you already installed something suspicious: uninstall it, restart, and scan again.
Treat links and attachments as untrusted by default.
Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.
If you entered credentials: change the password immediately and enable 2FA.
Shop safely: research the store, then pay with protection.
Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.
If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.
Crypto rule: never pay a “fee” to withdraw or recover money.
Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.
If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.
Secure your accounts with unique passwords and 2FA (start with email).
Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.
If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.
Back up important files and keep one backup offline.
Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.
If you suspect infection: do not connect backup drives until the system is clean.
If you think you are a victim: stop losses, document evidence, and escalate fast.
Move quickly. Speed matters for disputes, account recovery, and limiting damage.
Stop payments and contact: do not send more money or respond to the scammer.
Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
Scan your device: remove suspicious apps or extensions, then run a full malware scan.
Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.
These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.
Thomas is an expert at uncovering scams and providing in-depth reporting on cyber threats and online fraud. As an editor, he is dedicated to keeping readers informed on the latest developments in cybersecurity and tech.
