Remove “Internet Security Pro 2013” virus (Removal Guide)

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Written by: Stelian Pilici

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Internet Security Pro 2013 is a computer virus, which pretends to be a legitimate security program and claims that malware has been detected on your computer. If you try to remove these infections, Internet Security Pro 2013 will state that you need to buy its full version before being able to do so.
[Image: Internet Security Pro 2013 virus]
Internet Security Pro 2013 trojan targets users browsing Internet websites, and rely on social engineering to deliver its payload.
On infected or hacked websites users are prompted by a pop-up window that has been carefully crafted to resemble a legitimate security warning. These pop-up windows typically alert a user of a computer infection, and then prompt the user to download and install Internet Security Pro 2013 to resolve the apparent issue.
Some of the infections may have come from users downloading an infected codec file when they were trying to watch a video online, or users who receive a spam email and open an infected email attachment.

Once installed, Internet Security Pro 2013 will display fake security alerts that are designed to think that your data is at risk or that your computer is severely infected.These messages include:

Security Warning
Malicious program has been detected. Click here to protect your computer.

Firewall Warning
Hidden file transfers to remote host has been detected.
has detected a leak of your files through the Internet. We strongly recommend that you block the attack immediately.

In reality, none of the reported issues are real, and are only used to scare you into buying Internet Security Pro 2013 and stealing your personal financial information.

As part of its self-defense mechanism, Internet Security Pro 2013 virus has disabled the Windows system utilities, including the Windows  Task Manager and Registry Editor, and will block you from running certain programs that could lead to its removal.
This rogue antivirus has also modified your Windows files associations, and now whenever you are trying to open a program, Internet Security Pro 2013 virus will block this operation and display a bogus notification in which will report that the file is infected.

iexplore.exe can not start
File iexplore.exe is infected by W32/Blaster.worm. Please activate Internet Security Pro 2013 to protect your computer.

If your computer is infected with Internet Security Pro 2013 virus, then you are seeing the following screens:
[Image: Internet Security Pro 2013]

[Image: Internet Security Pro 2013 warning]

[Image: Internet Security Pro 2013 Firewall Warning]
Internet Security Pro 2013 is a scam, and you should ignore any alerts that this malicious software might generate.
Under no circumstance should you buy Internet Security Pro 2013 as this could lead to identity theft, and if you have, you should contact your bank and dispute the charge stating that the program is a scam and a computer virus.

Registration key for Internet Security Pro 2013 “designed to protect”
As an optional step,you can use any of the following license keys to register Internet Security “designed to protect” and stop the fake alerts.
Internet Security Pro 2013 “designed to protect” Activation Key: Y68REW-T76FD1-U3VCF5A
[Image: Internet Security Pro 2013 Activation Code]
Please keep in mind that entering the above registration code will NOT remove Internet Security Pro 2013 “designed to protect” from your computer, instead this activation code will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

Internet Security Pro 2013 – Virus Removal Guide

STEP 1 : Start your computer in Safe Mode with Networking

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
    Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safemode.jpg]

STEP 2: Remove Internet Security Pro 2013 malicious files with Malwarebytes Anti-Malware

Malwarebytes Chameleon technologies will allow us to install and run a Malwarebytes Anti-Malware scan without being blocked by Internet Security Pro 2013.

  1. Right click on your browser icon, and select Run As or Run as Administrator. This should allow your browser to open so that we can then download Malwarebytes Chameleon.
    [Image: Starting web browse on infected computer]
    If you’ll see a “Warning! The site you are trying visit may harm your computer!” message in your web browser window, you can safely click on the Ignore warnings and visit that site in the current state (not recommended) link, because this a bogus alert from Internet Security Pro 2013.
  2. Download Malwarebytes Chameleon  from the below link, and extract it to a folder in a convenient location.
    MALWAREBYTES CHAMELEON DOWNLOAD LINK  (This link will open a new web page from where you can download Malwarebytes Chameleon)
    [Image: Extract Malwarebytes Chameleon utility]
  3. Make certain that your infected computer is connected to the internet and then open the Malwarebytes Chameleon folder, and double-click on the svchost.exe file.
    [Image: Double click on svchost.exe]
    IF Malwarebytes Anti-Malware will not start, double-click on the other renamed files until you find one will work, which will be indicated by a black DOS/command prompt window.
  4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you.
    Malwarebytes Chameleon press key
  5. Once it has done this, it will update Malwarebytes Anti-Malware, and you’ll need to click OK when it says that the database was updated successfully.
    Malwarebytes Chameleon updating its database
  6. Malwarebytes Anti-Malware will now attempt to kill all the malicious process associated with Internet Security Pro 2013.Please keep in mind that this process can take up to 10 minutes, so please be patient.
    Malwarebytes Chameleon killing malware
  7. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan for Internet Security Pro 2013 malicious files as shown below.
    [Image: Malwarebytes Anti-Malware scanning for Internet Security Pro 2013]
  8. Upon completion of the scan, click on Show Result
    [Image: Malwarebytes Anti-Malware scan results]
  9. You will now be presented with a screen showing you the malware infections that Malwarebytes Anti-Malware has detected.
    Make sure that everything is Checked (ticked),then click on the Remove Selected button.
    [Image:Malwarebytes removing virus]
  10. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

STEP 3: Remove Internet Security Pro 2013 malicious registry keys with RogueKiller

  1. You can download the latest official version of RogueKiller from the below link.
    ROGUEKILLER DOWNLOAD LINK (This link will automatically download RogueKiller on your computer)
  2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds,  then click on the Scan button to perform a system scan.
    [Image: RogueKiller scaning for Internet Security Pro 2013 virus]
  3. After the scan has completed, press the Delete button to remove Internet Security Pro 2013 malicious registry keys or files.
    [Image: RogueKiller Detele button]

STEP 4: Remove Internet Security Pro 2013 rootkit with HitmanPro

In some cases, Internet Security Pro 2013 will also install a rootkit on victims computer.To remove this rootkit we will use HitmanPro.

  1. You can download HitmanPro from the below link, then double click on it to start this program.
    HITMANPRO DOWNLOAD LINK (This link will open a new web page from where you can download HitmanPro)
    IF you are experiencing problems while trying to start HitmanPro, you can use the Force Breach mode.To start HitmanPro in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
  2. HitmanPro will start and you’ll need to follow the prompts (by clicking on the Next button) to start a system scan with this program.
    HitmanPro scanner
    HitmanPro installation
  3. HitmanPro will start scanning your computer for Internet Security Pro 2013 malicious files as seen in the image below.
    HitmanPro scan after Internet Security Pro 2013
  4. Once the scan is complete,you’ll see a screen which will display all the infected files that this utility has detected, and you’ll need to click on Next to remove this malicious files.
    HitmanPro scan results
  5. Click Activate free license to start the free 30 days trial and remove all the malicious files from your computer.
    HitmanPro 30 days activation button

If you are still experiencing problems while trying to remove Internet Security Pro 2013 from your machine, please start a new thread in our Malware Removal Assistance forum.

How to Stay Safe Online

Here are 10 basic security tips to help you avoid malware and protect your device:

  1. Use a good antivirus and keep it up-to-date.

    Shield Guide

    It's essential to use a good quality antivirus and keep it up-to-date to stay ahead of the latest cyber threats. We are huge fans of Malwarebytes Premium and use it on all of our devices, including Windows and Mac computers as well as our mobile devices. Malwarebytes sits beside your traditional antivirus, filling in any gaps in its defenses, and providing extra protection against sneakier security threats.

  2. Keep software and operating systems up-to-date.

    updates-guide

    Keep your operating system and apps up to date. Whenever an update is released for your device, download and install it right away. These updates often include security fixes, vulnerability patches, and other necessary maintenance.

  3. Be careful when installing programs and apps.

    install guide

    Pay close attention to installation screens and license agreements when installing software. Custom or advanced installation options will often disclose any third-party software that is also being installed. Take great care in every stage of the process and make sure you know what it is you're agreeing to before you click "Next."

  4. Install an ad blocker.

    Ad Blocker

    Use a browser-based content blocker, like AdGuard. Content blockers help stop malicious ads, Trojans, phishing, and other undesirable content that an antivirus product alone may not stop.

  5. Be careful what you download.

    Trojan Horse

    A top goal of cybercriminals is to trick you into downloading malware—programs or apps that carry malware or try to steal information. This malware can be disguised as an app: anything from a popular game to something that checks traffic or the weather.

  6. Be alert for people trying to trick you.

    warning sign

    Whether it's your email, phone, messenger, or other applications, always be alert and on guard for someone trying to trick you into clicking on links or replying to messages. Remember that it's easy to spoof phone numbers, so a familiar name or number doesn't make messages more trustworthy.

  7. Back up your data.

    backup sign

    Back up your data frequently and check that your backup data can be restored. You can do this manually on an external HDD/USB stick, or automatically using backup software. This is also the best way to counter ransomware. Never connect the backup drive to a computer if you suspect that the computer is infected with malware.

  8. Choose strong passwords.

    lock sign

    Use strong and unique passwords for each of your accounts. Avoid using personal information or easily guessable words in your passwords. Enable two-factor authentication (2FA) on your accounts whenever possible.

  9. Be careful where you click.

    cursor sign

    Be cautious when clicking on links or downloading attachments from unknown sources. These could potentially contain malware or phishing scams.

  10. Don't use pirated software.

    Shady Guide

    Avoid using Peer-to-Peer (P2P) file-sharing programs, keygens, cracks, and other pirated software that can often compromise your data, privacy, or both.

To avoid potential dangers on the internet, it's important to follow these 10 basic safety rules. By doing so, you can protect yourself from many of the unpleasant surprises that can arise when using the web.

49 thoughts on “Remove “Internet Security Pro 2013” virus (Removal Guide)”

  1. Hello KC,
    Can you please run a scan with Combofix and post the logs here so that I can get an idea on what’s going on:

    You can download ComboFix from here: http://download.bleepingcomputer.com/sUBs/ComboFix.exe

    VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop

    Close any open browsers.

    Very Important!!!> Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.

    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts

    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.

    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

    1. Double click on ComboFix.exe & follow the prompts.

    2. Accept the disclaimer and allow to update if it asks

    3. When finished, it shall produce a log for you.

    Notes:

    Do not mouse-click Combofix’s window while it is running. That may cause it to stall.

    Do not “re-run” Combofix. If you have a problem, reply back for further instructions.

    If after the reboot you get errors about programs being marked for deletion then reboot, that will cure it.

    Please post the Combofix, so that I can get an idea on what’s going on.
    Next, please run a scan with HitmanPro and Malwarebytes, then let me know how is your computer running.

  2. Hi Stelian,

    I am in apparent malware nightmare….
    I have run via your directions above all but RogueKiller which is supposedly running now, but does not seem to be advancing. As they say below, it seems stuck on “Searching for Policy Hijacks -> (HJINPROC)”. I am hoping this advances but it isn’t appearing that it will.

    Ran Malware and found PUP.Optional.IBryte and followed your instructions on another blog to remove it. Ran Malware again, all clean, ran HitMan (per instructions for pup) and whatever else was directed… But when I run RogueKiller it seems to hang.

    I tried, prior to finding pup instructions, to run Combo-Fix.exe and it just won’t run. Ran ESET as you say in posts below, all fine.

    The system is NOT behaving properly, and I know this isn’t over, with RogueKiller choking at about 2/3, and having FOUND items, I am at a loss here. Also the box on the top left is red, not green, as your screen pics show and as someone mentions they saw in another post.

    HELP!
    KC

  3. Hello viflyer,
    Lets upload this file to virustotal so that we may be sure that is just a false positive:
    1. Go to https://www.virustotal.com/en/ , and click on the Choose File button.
    2. Browse to C:WINDOWSehome and upload this file to be scanner for malware.

    And just to be on the safe side, lets run a scan with these tools:
    STEP 1: Run a scan with ESET Online Scanner

    1.Download ESET Online Scanner utility.

    ESET Online Scanner Download Link : http://download.eset.com/special/eos/esetsmartinstaller_enu.exe

    2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).

    3.Check Yes, I accept the Terms of Use, then click the Start button.

    4.Check Scan archives and push the Start button.

    5. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

    6. When the scan completes, click on the Finish button.

    STEP 2: Run a scan with Kaspersky Virus Removal Tool:

    1. You can download from Kaspersky Virus Removal Tool from here : http://www.kaspersky.com/antivirus-removal-tool?form=1

    2. Double click the setup file to run it, then follow the onscreen prompts until it is installed

    Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:

    System Memory

    Hidden startup objects

    Disk boot sectors

    Local Disk (C:)

    Also any other drives (Removable that you may have)

    3. Then click on Actions on the left hand side

    4. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked

    5. Click on Automatic Scan, then click the Start Scanning button, to run the scan.

    Stay safe!

  4. Hello Paula,
    Can you please run a scan with Combofix and post the logs here so that I can get an idea on what’s going on:

    You can download ComboFix from here: http://download.bleepingcomputer.com/sUBs/ComboFix.exe

    VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop

    Close any open browsers.

    Very Important!!!> Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.

    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts

    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.

    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

    1. Double click on ComboFix.exe & follow the prompts.

    2. Accept the disclaimer and allow to update if it asks

    3. When finished, it shall produce a log for you.

    Notes:

    Do not mouse-click Combofix’s window while it is running. That may cause it to stall.

    Do not “re-run” Combofix. If you have a problem, reply back for further instructions.

    If after the reboot you get errors about programs being marked for deletion then reboot, that will cure it.

    Please post the Combofix, so that I can get an idea on what’s going on.
    Next, please run a scan with HitmanPro and Malwarebytes, then let me know how is your computer running.

  5. Hi! My system gets stuck on RougeKiller on “searching for policy Hijacks”. I downloaded the ESET 64-bit system but that one, too, gets stuck on “Phase 7/10 completed”….please help!

  6. Hello,
    Avast Free Antivirus and COMODO Internet Security Free are both great free options, which will provide a high level of security for your computer.
    I do recommend that you read this guide >> http://malwaretips.com/blogs/how-to-easily-avoid-pc-infections/ < < so that you'll learn how to avoid future infections!
    Anyway ,you should really start a thread in our Security Configuration forum as you need to build a layered security config: http://malwaretips.com/Forum-Security-Configuration-Wizard

    Stay safe!

  8. Hello,
    Lets run these scans:

    STEP 1: Run a scan with ESET Rogue Application Remover

    1. Download the ESET Rogue Application Remover by clicking the appropriate link for your system version below

    For 32-bit (x86) – http://download.eset.com/special/ERARemover_x86.exe

    For 64-bit (x64) – http://download.eset.com/special/ERARemover_x64.exe

    2.Save the file to your Desktop. When the download completes, navigate to the file, right-click it and select Run as administrator.

    3.Click Accept to accept the End-User License Agreement (EULA).

    4. Please be patience while this utility scans for malware, then press any key on your keyboard to exit the tool.

    Next please run scan with Malwarebytes Anti-Malware, HitmanPro and RogueKiller. Waiting your reply to see how everything is going.
    Also if you have Java installed make sure its up-to-date or uninstall it from your computer.
    Stay safe!

  9. Hello KC,
    Lets run these scans:

    STEP 1: Run a scan with ESET Rogue Application Remover

    1. Download the ESET Rogue Application Remover by clicking the appropriate link for your system version below

    For 32-bit (x86) – http://download.eset.com/special/ERARemover_x86.exe

    For 64-bit (x64) – http://download.eset.com/special/ERARemover_x64.exe

    2.Save the file to your Desktop. When the download completes, navigate to the file, right-click it and select Run as administrator.

    3.Click Accept to accept the End-User License Agreement (EULA).

    4. Please be patience while this utility scans for malware, then press any key on your keyboard to exit the tool.

    Next please run scan with Malwarebytes Anti-Malware, HitmanPro and RogueKiller. Waiting your reply to see how everything is going.

    Stay safe!

  13. Hello Grampy,
    You can try to perform these scans in Windows regular mode, they usually work.

    Additionally you can activate Internet Security 2013 to stop its malicious behavior. To do this you can click on the Activate Now window, or choose to remove threats and manually activate the rogue antivirus program. Enter one of the following codes:

    Y68REW-T76FD1-U3VCF5A
    Y86REW-T75FD5-U9VBF4A
    Y76REW-T65FD5-U7VBF5A
    Y86REW-T75FD5-9VB4A
    SL55J-T54YHJ61-YHG88

    (and fake email) to “activate” this infection.

    Then, please run a scan with the tools from this guides.

    Now, usually if you want to boot in Safe mode
    You’ll want to click in the VM window at POST and hold the fn key (lower left corner) then type F8 a few times. This is unless you’ve changed your OS X System Preferences in Keyboard “Use all F1, F2, etc. keys as standard function keys”, then you would just type F8. The default setting requires VM focus and typing fn-F8.

    Additional help: http://kb.vmware.com/selfservice/microsites/search.do?language=en_US&cmd=displayKC&externalId=1004011

  14. Hello,
    Lets run these scans:

    STEP 1: Run a scan with ESET Rogue Application Remover

    1. Download the ESET Rogue Application Remover by clicking the appropriate link for your system version below

    For 32-bit (x86) – http://download.eset.com/special/ERARemover_x86.exe

    For 64-bit (x64) – http://download.eset.com/special/ERARemover_x64.exe

    2.Save the file to your Desktop. When the download completes, navigate to the file, right-click it and select Run as administrator.

    3.Click Accept to accept the End-User License Agreement (EULA).

    4. Please be patience while this utility scans for malware, then press any key on your keyboard to exit the tool.

    STEP 2: Run a scan with Kaspersky Virus Removal Tool:

    1. You can download from Kaspersky Virus Removal Tool from here : http://www.kaspersky.com/antivirus-removal-tool?form=1

    2. Double click the setup file to run it, then follow the onscreen prompts until it is installed

    Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:

    System Memory

    Hidden startup objects

    Disk boot sectors

    Local Disk (C:)

    Also any other drives (Removable that you may have)

    3. Then click on Actions on the left hand side

    4. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked

    5. Click on Automatic Scan, then click the Start Scanning button, to run the scan.

    STEP 3: Run a scan with ESET Online Scanner

    1.Download ESET Online Scanner utility.

    ESET Online Scanner Download Link : http://download.eset.com/special/eos/esetsmartinstaller_enu.exe

    2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).

    3.Check Yes, I accept the Terms of Use, then click the Start button.

    4.Check Scan archives and push the Start button.

    5. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

    6. When the scan completes, click on the Finish button.

    Next please run scan with Malwarebytes Anti-Malware, HitmanPro and RogueKiller. Waiting your reply to see how everything is going.

    Stay safe!

  15. Hell Tracy,
    Lets run these scans:

    STEP 1: Run a scan with ESET Rogue Application Remover

    1. Download the ESET Rogue Application Remover by clicking the appropriate link for your system version below

    For 32-bit (x86) – http://download.eset.com/special/ERARemover_x86.exe

    For 64-bit (x64) – http://download.eset.com/special/ERARemover_x64.exe

    2.Save the file to your Desktop. When the download completes, navigate to the file, right-click it and select Run as administrator.

    3.Click Accept to accept the End-User License Agreement (EULA).

    4. Please be patience while this utility scans for malware, then press any key on your keyboard to exit the tool.

    STEP 2: Run a scan with Kaspersky Virus Removal Tool:

    1. You can download from Kaspersky Virus Removal Tool from here : http://www.kaspersky.com/antivirus-removal-tool?form=1

    2. Double click the setup file to run it, then follow the onscreen prompts until it is installed

    Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:

    System Memory

    Hidden startup objects

    Disk boot sectors

    Local Disk (C:)

    Also any other drives (Removable that you may have)

    3. Then click on Actions on the left hand side

    4. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked

    5. Click on Automatic Scan, then click the Start Scanning button, to run the scan.

    STEP 3: Run a scan with ESET Online Scanner

    1.Download ESET Online Scanner utility.

    ESET Online Scanner Download Link : http://download.eset.com/special/eos/esetsmartinstaller_enu.exe

    2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).

    3.Check Yes, I accept the Terms of Use, then click the Start button.

    4.Check Scan archives and push the Start button.

    5. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

    6. When the scan completes, click on the Finish button.

    Next please run scan with Malwarebytes Anti-Malware, HitmanPro and RogueKiller. Waiting your reply to see how everything is going.

    Stay safe!

  16. Hello Sparkle,
    Lets try to manually kill this infection:
    1.Right click on the “Internet Security Pro 2013” icon (which should be on your desktop), click Properties in the drop-down menu, then click the Shortcut tab
    2. In the Target box there is a path to the malicious file.
    3. The path to the malicious files should be in the Application Data folder:
    File location, Windows XP:
    C:Documents and SettingsAll UsersApplication Dataamsecure.exe (or a different name file)
    File location, Windows Vista/7 and 8:
    C:ProgramDataamsecure.exe (or a different name file)
    NOTE: by default, Application Data folder is hidden. Malware files are hidden as well. To see hidden files and folders, please read : http://windows.microsoft.com/en-us/windows-vista/show-hidden-files
    4. Rename the amsecure.exe (or indefender.exe) malicious file to malwaretips or whatever you like.
    5. Restart your computer. The malware should be inactive after the restart.

    6. Scan with Malwarebytes and HitmanPro.

  18. You saved me a lot of aggravation and money — PayPal donation on its way. THANK YOU!

  19. Hello Enrique,
    You can scan your hard drive with Kaspersky Virus Removal Tool:

    1. You can download from Kaspersky Virus Removal Tool from here : http://www.kaspersky.com/antivirus-removal-tool?form=1

    2. Double click the setup file to run it, then follow the onscreen prompts until it is installed

    Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:

    System Memory

    Hidden startup objects

    Disk boot sectors

    Local Disk (C:)

    Also any other drives (Removable that you may have)

    3. Then click on Actions on the left hand side

    4. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked

    5. Click on Automatic Scan, then click the Start Scanning button, to run the scan.

  20. Hello,
    At this point, you should have a clean computer. However for your peace of mind, you can run a scan with the following tools:
    STEP 1: Run a scan with ESET Online Scanner

    1.Download ESET Online Scanner utility.

    ESET Online Scanner Download Link : http://download.eset.com/special/eos/esetsmartinstaller_enu.exe

    2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).

    3.Check Yes, I accept the Terms of Use, then click the Start button.

    4.Check Scan archives and push the Start button.

    5. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

    6. When the scan completes, click on the Finish button.

    STEP 2: Run a scan with Kaspersky Virus Removal Tool:

    1. You can download from Kaspersky Virus Removal Tool from here : http://www.kaspersky.com/antivirus-removal-tool?form=1

    2. Double click the setup file to run it, then follow the onscreen prompts until it is installed

    Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:

    System Memory

    Hidden startup objects

    Disk boot sectors

    Local Disk (C:)

    Also any other drives (Removable that you may have)

    3. Then click on Actions on the left hand side

    4. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked

    5. Click on Automatic Scan, then click the Start Scanning button, to run the scan.

    Then run again a scan with HitmanPro, and if it will detect any traces of malware, save the log and post it back here so that I can take a look.
    Then, we will manually remove any left over file.
    Good luck!

  21. My wife and I use one pc for our internet purchases and some personal stuff. As she uses it more for purchases, reading email and selected favorite sites that particular pc got hit with this dang mess. I followed your instructions and it they have seemed to work like a charm. Thank you so much for the great help. Btw, following the mbam scan I got a “Your computer is locked” and a “your are in trouble for mp3 etc, downloads”. The message covered 80% of the screen. Mouse and keyboard were inop. I hit the reset button, the pc rebooted with no problems in Normal Mode and I completed the balance of your instructions with no problems.

  22. Hello,
    If you know what you are doing, yes. But you should be real careful as is very dangerous to work with the Windows Registry.
    Even after removing the malicious registry key, you would still need to run Malwarebytes and HitmanPro to remove this infection.

    Stay safe!

  23. Worked perfectly. Thank you for supplying such a great service to the internet community.

  24. Hello Amanda,
    While your computer is in Normal Mode, can you please run a scan with Malwarebytes Anti-Malware.

    1.Download Malwarebytes Chameleon from http://www.malwarebytes.org/products/chameleon/ , and extract it to a folder in a convenient location.
    NOTE: If you cannot open your browser, you can either use the activation code from this guide or you can right-click on your browser icon and select “Run as Administrator”
    2.Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon,next right click on the Chameleon help file and select “Run As Administrator.Then follow the onscreen instructions to use it.
    3.If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window.
    4.Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
    5.Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
    6.Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
    7.Upon completion of the scan, if anything has been detected, click on Show Result
    8.Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
    9.After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

    Next, please perform a scan with HitmanPro and RogueKiller.

    Good luck!

  25. Hello,
    Can you please run a scan with Combofix and post the logs here so that I can get an idea on what’s going on:

    You can download ComboFix from here: http://download.bleepingcomputer.com/sUBs/ComboFix.exe

    VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop

    Close any open browsers.

    Very Important!!!> Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.

    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts

    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.

    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

    1. Double click on ComboFix.exe & follow the prompts.

    2. Accept the disclaimer and allow to update if it asks

    3. When finished, it shall produce a log for you.

    Notes:

    Do not mouse-click Combofix’s window while it is running. That may cause it to stall.

    Do not “re-run” Combofix. If you have a problem, reply back for further instructions.

    If after the reboot you get errors about programs being marked for deletion then reboot, that will cure it.

    Please post the Combofix, so that I can get an idea on what’s going on.
    Next, please run a scan with HitmanPro and Malwarebytes, then let me know how is your computer running.

  27. Thank you very much for this information and help. The steps as outlined worked and saved me in two instances – one on a home PC and another on a work laptop (about 6 months apart.) Thank you and keep up the good work.

  28. Hello,
    Lets try to run these two scans:

    STEP 1: Run a scan with ESET Online Scanner
    1.Download ESET Online Scanner utility.
    ESET Online Scanner Download Link : http://download.eset.com/special/eos/esetsmartinstaller_enu.exe
    2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
    3.Check Yes, I accept the Terms of Use, then click the Start button.
    4.Check Scan archives and push the Start button.
    5. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    6. When the scan completes, click on the Finish button.

    STEP 2: Run a scan with Kaspersky Virus Removal Tool:

    1. You can download from Kaspersky Virus Removal Tool from here : http://www.kaspersky.com/antivirus-removal-tool?form=1
    2. Double click the setup file to run it, then follow the onscreen prompts until it is installed
    Click the Options button (the ‘Gear’ icon), then make sure only the following are ticked:
    System Memory
    Hidden startup objects
    Disk boot sectors
    Local Disk (C:)
    Also any other drives (Removable that you may have)
    3. Then click on Actions on the left hand side
    4. Click Select Action, then make sure both Disinfect and Delete if disinfection fails are ticked
    5. Click on Automatic Scan, then click the Start Scanning button, to run the scan

  29. Thanks, Everything went well for me except for the rogue killer program automatically rebooted my computer but I did have a folder labeled rk_quarantine on my desktop upon startup. Does that work? Is there anything else that I need to do? Hitman pro worked fine.

  30. Hello,
    Try first to run the scan in Windows normal mode, if you then experience problems, you can run the scan in Safe Mode with Networking.
    Stay safe~

  31. Hello,
    The “driver” icon (green/red square) turns to green once the driver is loaded. The driver cannot be loaded on 64 bits operating systems.

    Did you perform the HitmanPro scan? How is your machine running ?

  33. needed to leave a post giving my thanks for this tutorial. just finished the steps and so far everything is working normally. gotta thanks you a thousand times for this. this was the fourth tutorial i tried and it worked like a charm. u have my thanks again for saving my computer and saving me 150 bucks it would have cost my to take it to a tech.

    so thanks again,
    very satisfied man

  34. Hello Jake,
    While your computer is in Normal Mode, can you please run a scan with Malwarebytes Anti-Malware.

    1.Download Malwarebytes Chameleon from http://www.malwarebytes.org/products/chameleon/ , and extract it to a folder in a convenient location.
    NOTE: If you cannot open your browser, you can either use the activation code from this guide or you can right-click on your browser icon and select “Run as Administrator”
    2.Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon,next right click on the Chameleon help file and select “Run As Administrator.Then follow the onscreen instructions to use it.
    3.If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window.
    4.Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
    5.Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
    6.Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
    7.Upon completion of the scan, if anything has been detected, click on Show Result
    8.Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
    9.After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

    Next, please perform a scan with HitmanPro and RogueKiller.

    Good luck!

  36. thank you for your help i got it working after a couple rescans and setting changes and roguekiller ended up fixing it you really did save me big time thank you so much

  37. Hello,
    Yes, I would not recommend any tool that might infect your computer. However if you do not wish to run this utility, you can skip to the HitmanPro scan, and afterwards perform a scan with ESET Online Scanner:
    Run a scan with ESET Online Scanner
    1.Download ESET Online Scanner utility.
    ESET Online Scanner Download Link : http://download.eset.com/speci…
    2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
    3.Check Yes, I accept the Terms of Use, then click the Start button.
    4.Check Scan archives and push the Start button.
    5. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
    6. When the scan completes, click on the Finish button.

  38. My computer tells me that rouge kill should not be trusted, should I click ok anyways?

  39. Hello,
    Can you please run a scan with Combofix and post the logs here so that I can get an idea on what’s going on:

    You can download ComboFix from here: http://download.bleepingcomputer.com/sUBs/ComboFix.exe

    VERY IMPORTANT !!! Save as Combo-Fix.exe during the download.ComboFix must be renamed before you download to your Desktop

    Close any open browsers.

    Very Important!!!> Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection before performing a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.

    WARNING: Combofix will disconnect your machine from the Internet as soon as it starts

    Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.

    If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

    1. Double click on ComboFix.exe & follow the prompts.

    2. Accept the disclaimer and allow to update if it asks

    3. When finished, it shall produce a log for you.

    Notes:

    Do not mouse-click Combofix’s window while it is running. That may cause it to stall.

    Do not “re-run” Combofix. If you have a problem, reply back for further instructions.

    If after the reboot you get errors about programs being marked for deletion then reboot, that will cure it.

    Please post the Combofix log here, so that I can get an idea on what’s going on. Also let me know how is your computer running.

  40. Seems to have worked for me, thanks. I’m now performing a full scan. The only thing that caused a problem was an older version of MB – following the instructions above it seemed to open the new (Chameleon) version but then it crashed. I removed the old version before restarting and reinstalling the new version.

    Also wonder why Microsoft Security Essentials let this thing in so easily.

  41. Hello Tracy,
    It looks like you have a ZeroAccess rootkit on this machine. Can you please try to download these tools using another browser (eg: Google Chrome, Opera or Firefox). Alternatively, you can use a USB stick to transfer the 3 tools from this guide onto the infected machine.

    In addition, to make the malware removal process easier, you can use this Internet Security Activation code: Y68REW-T76FD1-U3VCF5A .

    Waiting for your reply. Stay safe!

  42. I cannot download any software. When I follow your steps, the download process begins and then when it is completing I get an error message stating that the file had a virus and was deleted. I have “internet security pro” virus on my computer and cannot get it off. I’ve even renamed the exe file twice and that does not work. Please help.

  43. Omg! Thank you so much for this. Something told me to check online to see what I should do after I went out and bought some anti-virus. I was on the verge of purchasing this scam product. These steps worked wonders! Thanks again.

  44. Hello,
    Malwarebytes is a very powerful scanner, and can remove this infection by itself.
    However, for your peace of mind, I would advise you to run the other scans. The HitmanPro and RogueKiller scan will not take more than 10 minutes each to complete.
    Stay safe!

  45. Followed these instructions step-by-step and they worked a treat – thanks a lot for your help!

  46. This was a big help, and the problem was solved quickly. As soon as I recognized the virus had hit (I was using it), I had the machine go dark. So I went to another machine and downloaded the three programs to a jump drive like sparkle did.

    I renamed the file (was ihdefender.exe in my case), went into safe mode, started Malwarebytes and let the machine back on the net to update. From this point it was just follow the steps.

    Spooky thing here is Java was up to date, Microsoft Security Essentials was up to date (as of that morning), and running, and this thing still crashed the party, from a fairly legit site. A deep scan with MSE found it, but couldn’t remove it.

    Nice straight forward job Stelian.

  47. BTW, this did work, so make sure you extract the folder contents onto the thumb drive first, and I have had not other issues going through all of the other steps. Looks like it got everything.

    THANKS SOOOOOOOO MUCH!!!!!

  49. Hello Sparkle,
    Lets try to manually kill this infection:
    1.Right click on the “Internet Security Pro 2013” icon (which should be on your client desktop), click Properties in the drop-down menu, then click the Shortcut tab
    2. In the Target box there is a path to the malicious file.
    3. The path to the malicious files should be in the Application Data folder:
    File location, Windows XP:
    C:Documents and SettingsAll UsersApplication Dataamsecure.exe (or a different name file)
    File location, Windows Vista/7 and 8:
    C:ProgramDataamsecure.exe (or a different name file)
    NOTE: by default, Application Data folder is hidden. Malware files are hidden as well. To see hidden files and folders, please read : http://windows.microsoft.com/en-us/windows-vista/show-hidden-files
    4. Rename the amsecure.exe (or indefender.exe) malicious file to malwaretips or whatever you like.
    5. Restart your computer. The malware should be inactive after the restart.

    6. Scan with Malwarebytes and HitmanPro.

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