Don’t Call the Fake “Pornographic Alert” Pop-Up Scam
Written by: Stelian
Published on:
A prevalent tech support scam is circulating fake pop-up alerts about supposed “Pornographic Alerts” and spyware detections in order to deceive users into calling fraudulent phone numbers. The pop-ups pretend to be security warnings from Windows Firewall or Microsoft.
This comprehensive guide will dive into how this “Pornographic Alert” scam works, examples of the phony pop-ups, and most importantly, tips to help you avoid becoming victimized by this cyber threat. Arm yourself with knowledge and protect your devices.
Overview of the Fake Pornographic Alert Scam
The Pornographic Alert scam starts by displaying fake pop-up warnings pretending to be from Windows Firewall or Microsoft, accusing the user of accessing inappropriate adult content resulting in a pornography virus or spyware infection.
The pop-ups claim the computer is blocked for security reasons until the user contacts Windows Support via a highlighted phone number to remove the threat. However, the pop-ups are completely fabricated and the numbers actually route to overseas cybercriminal call centers.
Once users call the number, scammers trick victims into providing remote access to their computers. This allows the criminals to covertly steal personal information, install viruses, encrypt files for ransom, or fraudulently charge for bogus tech support services.
This is simply a common tech support scam variation exploiting fear and shame around pornography. The fake alerts aim to fluster users into urgently calling the number without critical thinking. But the pop-ups have nothing to do with real security alerts and are only aimed at gaining remote system access.
Examples of the Fake Pornographic Alerts
Here are some examples of the fraudulent Pornographic Alert pop-up content:
“Pornographic Alert – Windows Firewall has blocked access to this PC due to threat detected from pornography spyware. Call 888-123-4567 immediately to remove viruses.”
“URGENT: Microsoft has detected illegal pornographic spyware activity on your computer. Access is blocked – contact 833-555-1212 immediately before more explicit malware is downloaded.”
“Windows Firewall Protection Alert! Pornographic virus detected from illicit adult content sites. Call 844-777-8888 now to speak with Windows security experts to deactivate virus before files are corrupted.”
“Pornographic Alert – Access to this PC has been blocked by Microsoft due to pornography malware infection. Call 833-222-2444 right away to prevent identity theft and financial loss.”
As you can see, threats about inappropriate content aim to overwhelm critical thinking and pressure users into calling the highlighted number for supposed help removing pornography viruses and spyware.
How the Pornographic Alert Scam Works
Cybercriminals are using devious psychological tactics to perpetrate this scam. Here’s an in-depth look at how it typically operates:
Step 1: Victim Lands on a Malicious Website
It starts with the user visiting a compromised website harboring redirects to the fake pop-ups. Dangerous sites include:
Adult websites and pornography
File sharing platforms with questionable material
Torrents with pirated videos and software
Offshore gambling platforms
These malicious sites trigger redirects to the scam pop-ups.
Step 2: The Fake Alert Appears
Once redirected, the fraudulent pop-up appears with the fake warnings about detection of pornography viruses, spyware or explicit content.
The alerts use logos and imagery to pose as Windows Firewall or Microsoft security notifications.
Step 3: User Calls the Phone Number
Embarrassed and fearful over accusations of accessing inappropriate content and malware infections, the user calls the tech support number highlighted in the pop-up for help.
But in reality, the number routes internationally to a fraudulent call center completely unaffiliated with Microsoft.
Step 4: Scammer “Confirms” the Pornography Virus
The overseas scammer claims specialized software detected illegal pornographic activity on the user’s computer, resulting in malware infections.
The scammer insists remote access is required to “locate the viruses” and remove the inappropriate content properly.
Step 5: Remote Access Software is Installed
Following the scammer’s instructions, the user installs remote access software like AnyDesk and provides the scammer an access code granting full control.
Step 6: Scammer Steals Data and Money
With remote access, the scammer can now:
Install additional malware, viruses, ransomware and keyloggers
Access and steal personal documents, images, videos and logins
Take over financial accounts and make unauthorized transactions
Encrypt files on the computer and hold them for ransom
Force victims to purchase bogus anti-virus software and fake system cleanings
The pop-ups are only meant to trick users into surrendering remote access to their systems, allowing the criminals to steal personal and financial data.
What to Do If You Get This Pop-Up
If one of these fraudulent pop-ups appears, here are the steps to take:
Close out the pop-up immediately and do not call the phone number. The alerts are fake.
Disconnect your computer from the internet to terminate any connections.
Run full system scans with reputable antivirus software and malware removal tools to eliminate existing infections.
Change passwords on all accounts accessed on that device, focusing on financial accounts and accounts with saved payment information. Enable two-factor authentication where possible.
Contact your bank and credit cards to monitor closely for fraudulent transactions and report any detected.
Avoid visiting illicit adult sites where tech support scam pop-ups are prevalent. Use ad-blockers.
The main priorities are closing down the pop-up connection, running malware scans, and resetting account credentials as a precaution.
What to Do If You Already Called the Scammers
If you contacted the scammers before realizing the pop-up was fraudulent, quickly take these steps:
End the remote session if the scammer still has access to your computer – immediately terminate the connection.
Run comprehensive antivirus scans and delete anything suspicious found, including remote access tools.
Change any account passwords that were accessed during the scam call and enable two-factor authentication. Monitor accounts closely.
Contact your bank and credit cards about any fraudulent transactions on accounts. Dispute all unauthorized charges.
Place fraud alerts on your credit files and check credit reports for identity theft indicators.
File detailed scam reports with appropriate authorities like the FTC, FBI, BBB, and local law enforcement. Provide pop-up specifics.
Although being deceived is extremely unfortunate, acting swiftly to secure systems and accounts can help minimize damages from fraud or identity theft.
How to Remove Unwanted Apps and Malware
If a pop-up scam tricked you into downloading an unwanted program — or you suspect your device is infected — follow the free, step-by-step removal guide below to clean it completely.
Before you start: this guide may look long, but that’s only because we’ve broken everything down into clear, detailed steps that anyone can follow — no technical skills needed, and every tool we use is free. Please follow the steps in order. If you get stuck or have doubts at any point, stop and ask for help in our free support forum — our team will guide you personally.
Choose your device to get started. Browser hijackers, unwanted apps, and adware can infect Windows, Mac, Android, and iOS devices alike — click your operating system below to jump straight to the right instructions.
In this first step, we will manually check if any unknown or malicious programs are installed on the computer. Sometimes adware and browser hijackers can have a usable Uninstall entry that can be used to remove them.
Windows 11Windows 10Windows 8Windows 7
Open the Settings app
Press Windows + I on your keyboard to open Settings. Alternatively, right-click the Start button and select “Settings” from the menu.
Go to “Apps & Features”
In the Settings window, click “Apps” in the sidebar, then select “Apps & Features“.
Find and uninstall the malicious program
Scroll through the list of installed apps and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name. Quick tip: click “Sort by” and choose “Install date“. Malware is usually one of the most recently installed programs, so it will appear near the top.
When you find the malicious program, click the three dots next to it and select “Uninstall“.
Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.
Complete the uninstall
Confirm by clicking Uninstall in the message box, then follow the remaining prompts. Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.
Open the Settings app
Press Windows + I on your keyboard to open Settings. Alternatively, click the Start button on the taskbar and select “Settings” (the gear icon).
Click on “Apps”
In the “Windows Settings” window, click “Apps“. The “Apps & Features” section should open by default — if it doesn’t, select it from the list on the left.
Find and uninstall the malicious program
Scroll through the list of installed apps and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name. Quick tip: click “Sort by” and choose “Install date“. Malware is usually one of the most recently installed programs, so it will appear near the top.
When you find the malicious program, click on it and select “Uninstall“.
Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.
Complete the uninstall
Confirm by clicking Uninstall in the message box, then follow the remaining prompts. Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.
Open “Programs and Features”
Right-click the Start button in the taskbar, then select “Programs and Features“. This takes you straight to the list of installed programs.
Find and uninstall the malicious program
Scroll through the list of installed programs and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name. Click to highlight it, then click the “Uninstall” button.
Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.
Complete the uninstall
Confirm by clicking Yes in the message box, then follow the remaining prompts. Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.
Open the Control Panel
Click the “Start” button, then click “Control Panel“.
Click on “Uninstall a Program”
In the Control Panel, click “Uninstall a Program” under the Programs category.
Find and uninstall the malicious program
Scroll through the list of installed programs and look for anything suspicious — a program you don’t remember installing, or one with a strange or generic name. Click to highlight it, then click the “Uninstall” button.
Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.
Complete the uninstall
Confirm by clicking Yes in the message box, then follow the remaining prompts. Read each prompt carefully — some malicious programs use confusing wording or pre-ticked boxes hoping you’ll click through without looking.
Is a stubborn program refusing to uninstall? Use Revo Uninstaller to force-remove it completely, including leftover files and registry entries.
With the malicious programs removed, you’re ready for the next step in this guide.
STEP 2: Reset browsers back to default settings
In this step, we will remove spam notifications, malicious extensions, and change to default any settings that might have been changed by malware. Please note that this method will remove all extensions, toolbars, and other customizations but will leave your bookmarks and favorites intact. For each browser that you have installed on your computer, please click on the browsers tab below and follow the displayed steps to reset that browser.
ChromeFirefoxMicrosoft EdgeInternet Explorer
Reset Chrome for Windows to default settings
We will now reset your Chrome browser settings to their original defaults. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.
Open the Chrome menu
In the top-right corner of Chrome, click the three-dot (⋮) icon to open the menu.
Go to Settings
From the menu, select Settings.
Select “Reset settings”
In the left sidebar, scroll down and click Reset settings.
Choose “Restore settings to their original defaults”
Click Restore settings to their original defaults.
Confirm the reset
In the dialog that appears, click Reset settings. This restores your homepage, search engine, new tab page, and pinned tabs to default, disables all extensions, and clears temporary site data — undoing the changes the malware made.
Don’t worry: your bookmarks, history, and saved passwords are safe and will not be deleted.
Reset Firefox for Windows to default settings
We will now reset your Firefox browser settings to their default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.
Open the Firefox menu and click “Help”
Click the three horizontal lines in the top-right corner of Firefox to open the main menu, then select “Help“.
Click “More troubleshooting information”
In the Help menu, click “More troubleshooting information“.
Click “Refresh Firefox”
On the “Troubleshooting Information” page, click the “Refresh Firefox” button in the top-right area of the page.
Confirm the refresh
In the confirmation window, click “Refresh Firefox” again. This removes extensions, themes, and customized settings — the usual hiding places for browser hijackers — while keeping your bookmarks, history, and saved passwords safe.
Click “Finish”
Firefox will close, reset itself to default settings, and reopen with a window listing the information that was restored. Click “Finish” — your Firefox is now clean.
About the “Old Firefox Data” folder: Firefox saves a copy of your old profile on your desktop. If something you need is missing after the reset, you can recover it from this folder. Otherwise, delete the folder — it contains sensitive data like passwords and cookies, and may also still hold the malicious files you just removed.
Reset Microsoft Edge to default settings
We will now reset your Microsoft Edge browser settings to their default. This will reset your startup page, new tab page, search engine, and pinned tabs. It will also disable all extensions and clear temporary data like cookies. Your favorites, history, and saved passwords will not be cleared.
Open the Edge menu and click “Settings”
Click the three dots (…) in the top-right corner of Microsoft Edge to open the main menu, then click “Settings“.
Click “Reset settings”
In the left sidebar, click “Reset settings“.
Click “Restore settings to their default values”
In the main window, click “Restore settings to their default values“.
Confirm by clicking “Reset”
In the confirmation dialog, click “Reset“. This restores your homepage, search engine, new tab page, and startup pages to default, disables all extensions, and clears temporary data like cookies — undoing the changes the malware made.
Don’t worry: your favorites, browsing history, and saved passwords are safe and will not be deleted.
Reset Internet Explorer to default settings
We will now reset your Internet Explorer browser settings to their default. You can reset Internet Explorer settings to return them to the state they were in when Internet Explorer was first installed on your computer.
Go to “Internet Options”.
Open Internet Explorer, click on the gear icon in the upper-right part of your browser, then select “Internet Options“.
Select the “Advanced” tab, then click “Reset”
In the “Internet Options” dialog box, select the “Advanced” tab, then click on the “Reset” button.
Click on “Reset”.
In the “Reset Internet Explorer settings” section, select the “Delete personal settings” checkbox, then click on the “Reset” button.
Click on “Close”.
When Internet Explorer has completed its task, click on the “Close” button in the confirmation dialogue box. Close your browser and then you can open Internet Explorer again.
STEP 3: Use Malwarebytes Anti-Malware to remove malware and unwanted programs
In this third step, we will install Malwarebytes to scan and remove any infections, adware, or potentially unwanted programs that may be present on your computer.
Malwarebytes is one of the most popular and trusted anti-malware tools for Windows — and it’s completely free for removing infections. It catches threats that many antivirus programs miss, including adware, browser hijackers, and trojans. Follow the steps below to scan and clean your PC in just a few minutes.
Download Malwarebytes
Click the button below to download the latest version of Malwarebytes for Windows from the official source. The free version is all you need — it will scan your computer and remove adware, browser hijackers, and other malicious software at no cost.
(The link opens in a new page where your download will start)
Install Malwarebytes
When the download finishes, open your Downloads folder and double-click the MBSetup file. If Windows shows a User Account Control pop-up, click “Yes” to allow the installation.
Follow the On-Screen Prompts to Install Malwarebytes
The setup wizard will walk you through a few quick screens:
Choose where you’re installing the program — “Personal Computer” or “Work Computer” — then click Next.
Malwarebytes will now install on your device. This usually takes under a minute.
When installation is complete, the “Welcome to Malwarebytes” screen will open automatically.
On the final screen, click Open Malwarebytes to launch the program.
Enable “Scan for Rootkits”
Before scanning, turn on rootkit detection so Malwarebytes can find even the most hidden threats. Click the Settings gear icon on the left side of the screen.
In the settings menu, find “Scan for rootkits” and click the toggle so it turns blue.
Done? Click “Dashboard” in the left pane to return to the main screen.
Start the Scan
Click the blue Scan button. Malwarebytes will automatically update its virus database and start checking your computer for malware.
Wait for the Scan to Finish
The scan checks your entire system for browser hijackers and other malicious programs, so it can take several minutes. Feel free to do something else — just check back occasionally to see the progress.
Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found — malware, adware, and potentially unwanted programs. Click the “Quarantine” button to remove all of them at once.
Malwarebytes will now remove the malicious files and registry entries and move them safely into quarantine.
Restart Your Computer
Some threats can only be fully removed after a reboot. If Malwarebytes asks you to restart, click Yes. Once you’re logged back in, your PC is clean and you can continue with the next steps in this guide.
STEP 4: Use HitmanPro to scan your computer for badware
In this next step, we will scan the computer with HitmanPro to ensure that no other malicious programs are installed on your device.
HitmanPro is a second-opinion scanner — it’s designed to catch what your main antivirus might have missed. Instead of relying on a single detection engine, it checks the behavior of files in the locations where malware usually hides. Anything suspicious gets sent to the cloud, where it’s analyzed by two of the best antivirus engines available: Bitdefender and Kaspersky.
Good news: scanning is completely free, with no limits. You only need a license when it’s time to remove what was found — and even then, you can activate a free one-time 30-day trial to clean your PC at no cost. (A full license is $24.95 per year for 1 PC.)
Download HitmanPro
Click the button below to download HitmanPro. Remember — the scan is free, so you have nothing to lose by checking your PC.
When the download finishes, open your Downloads folder and double-click the file: “hitmanpro.exe” on 32-bit Windows, or “hitmanpro_x64.exe” on 64-bit Windows.
If a User Account Control pop-up asks whether HitmanPro can make changes to your device, click “Yes” to continue.
Follow the On-Screen Prompts
On the HitmanPro start screen, click “Next” to begin the system scan. No lengthy setup required — it goes straight to work.
Wait for the Scan to Finish
HitmanPro will now check your computer for malicious programs. This usually takes just a few minutes thanks to its cloud-based scanning.
Review the Results and Click “Next”
When the scan is done, HitmanPro will show you everything it found. Click “Next” to remove the detected threats.
Click “Activate Free License”
To remove the malicious files, click the “Activate free license” button. This starts your free 30-day trial — no payment details needed — and unlocks the full cleanup.
When the removal is complete, HitmanPro will show a summary of everything it cleaned. Click Next, then click Reboot if prompted. If there’s no reboot prompt, just click Close — your PC is clean.
STEP 5: Use AdwCleaner to remove adware and malicious browser policies
In this final step, we will use AdwCleaner to remove the malicious browser policies that were set by browser hijackers on your computer and delete malicious browser extensions.
AdwCleaner is a free on-demand scanner that specializes in adware, browser hijackers, and unwanted toolbars — the exact threats that mainstream antivirus programs often miss. It also includes tools that repair the damage malware leaves behind, like hijacked browser settings and malicious policies. It’s a quick scan that’s well worth running.
Download AdwCleaner
Click the button below to download AdwCleaner — it’s free, portable, and requires no installation.
Open your Downloads folder and double-click the file named “adwcleaner_x.x.x.exe“. There’s no installation — the program starts right away.
If Windows asks whether you want to allow AdwCleaner to run, click “Yes“. When the license agreement appears, click I agree to continue.
Enable “Reset Chrome policies”
This setting removes malicious browser policies — a trick malware uses to lock your browser settings so you can’t change them back. Click “Settings” on the left side of the window, then turn on “Reset Chrome policies“.
Start the Scan
Click “Dashboard” on the left side of the window, then click the “Scan” button.
Wait for the Scan to Finish
AdwCleaner will now check your computer for adware and other malware. This usually takes only a few minutes — it’s one of the fastest scanners around.
Quarantine the Detected Threats
When the scan finishes, AdwCleaner will list everything it found. Click the “Quarantine” button to remove all the malicious items at once.
Click “Continue” to Finish the Cleanup
Save any open work first — AdwCleaner needs to close your open programs before it can clean. When you’re ready, click the “Continue” button.
AdwCleaner will now delete all detected malware from your computer. If it asks you to restart your PC, allow it — your computer will be clean when you log back in.
That’s it — your Windows computer is now clean. The unwanted apps, adware, and any other malware have been removed.
If your current antivirus allowed this malicious program on your computer, you may want to consider purchasing Malwarebytes Premium to protect against these types of threats in the future. If you are still having problems with your computer after completing these instructions, then please follow one of the steps:
Profiles are used by IT admins in businesses to control the behavior of their Macs. These profiles can configure a Mac to do many different things, some of which are not otherwise possible. When it comes to home users, adware and browser hijackers are using the configuration profile to prevent users from removing malicious programs from the computer. This also prevents the user from changing that behavior in the browser’s settings.
In this first step, we will check your computer to see if any configuration profiles are installed. To do this, follow the below steps:
Open “System Settings”
From the Apple menu () in the top-left corner of the screen, select System Settings. (On macOS Monterey and earlier, this is called System Preferences.)
Look for “Profiles”
In the System Settings window, search for Profiles — on newer macOS versions you’ll find it under Privacy & Security, or you can type “Profiles” in the search box.
No Profiles section? Good news — that means no profiles are installed on your Mac, which is completely normal. Skip ahead to the next step of this guide.
Remove the malicious profiles
Malware uses configuration profiles to lock your browser settings — forcing a fake search engine or homepage on you and preventing you from changing it back. If you see a profile you don’t recognize (and your Mac isn’t managed by your workplace or school), select it, press the − (minus) button, and click Remove to confirm.
STEP 2: Delete malicious apps
In this second step, we will try to identify and remove any malicious apps and files that might be installed on your computer. Sometimes redirects or adware programs can have usable Uninstall entries that can be used to remove these programs.
Quit the malicious programs
Check the Apple menu bar in the top-right corner of your screen. If you see an icon you don’t recognize, click it and select Quit. This stops the malware from running so it can’t interfere while we remove it.
Open “Finder”
Click the Finder icon in your dock.
Click on “Applications”
In the Finder sidebar, click “Applications“.
Find and remove the malicious app
Scroll through the list of installed apps and look for anything suspicious — an app you don’t remember installing, or one with a strange or generic name. When you find it, right-click it and select “Move to Trash“.
Some known malicious programs to look for: SearchMine, TakeFresh, TopResults, FeedBack, ApplicationEvents, GeneralOpen, PowerLog, MessengerNow, ImagePrime, GeneralNetSearch, Reading Cursors, GlobalTechSearch, PDFOnline-express, See Scenic Elf, MatchKnowledge, Easy Speedtest, and WebDiscover. The names change constantly, though — so treat any app you can’t account for as suspect.
Empty the Trash
Right-click the Trash icon in your dock and select “Empty Trash“. This permanently deletes the malicious app you just removed — until you do this, the malware is still on your Mac.
Find and remove the malicious files
Malware on Mac uses launch agents and launch daemons — small files that automatically restart the malware every time you boot your Mac. We’ll check the four folders where they hide:
Click the desktop to make sure you’re in Finder, then open the “Go” menu and click “Go to Folder“.
Copy and paste each of the paths below into the window, one at a time, and click Go after each:
/Library/LaunchAgents
~/Library/LaunchAgents
/Library/Application Support
/Library/LaunchDaemons
In each folder, look for suspicious .plist files — typically named after the malware or with odd, random-looking names. Some known examples: “com.adobe.fpsaud.plist”, “installmac.AppRemoval.plist”, “myppes.download.plist”, “mykotlerino.ltvbit.plist”, and “com.myppes.net-preferences.plist”. When you find a malicious file, move it to the Trash — then empty the Trash again when you’re done.
Be careful: these folders also contain files belonging to legitimate apps — especially /Library/Application Support, where programs like Adobe, Google, and Microsoft store their data. Only delete files you’re confident are malicious. If you’re unsure about a file, search its exact name online first — or skip it; the Malwarebytes scan in the next step will catch what you miss.
STEP 3: Reset browsers back to default settings
In this third step, we will remove spam push notifications and malicious extensions, and change to default any settings that might have been changed by malware. For each browser that you have installed on your computer, please click on the tab below and follow the displayed steps to reset that browser.
Safari BrowserChrome for Mac BrowserFirefox for Mac Browser
Remove malicious extensions and settings from Safari
To remove malware from Safari we will check if there are any malicious extensions installed on your browser and what settings have been changed by this malicious program.
Go to Safari’s “Preferences”.
On the menu bar, click the “Safari” menu and select “Preferences”.
Check Homepage.
This will open a new window with your Safari preferences, opened to the “General” tab. Some browser hijackers may change your default homepage, so in the Homepage field make sure it’s a web page you want to use as your start-up page.
Click “Extensions”
Next, click on the “Extensions” tab.
Find and uninstall malicious extensions.
The “Extensions” screen will be displayed with a list of all the extensions installed on Safari. Look out for any suspicious browser extension that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine extension. By default, there are no extensions installed on Safari so it’s safe to remove an extension
Remove spam notifications ads
Click Preferences, click Websites, then click Notifications. Deselect “Allow websites to ask for permission to send push notifications”.
Remove all data stored by websites on your computer.
In the Safari menu, choose “Preferences…”, select “Privacy” at the top of the new window that appears, and then click the “Manage Website Data” button.
In the next dialog box, click “Remove All“. It will ask you if you are sure you want to remove all data stored by websites on your computer. Select “Remove Now” to clear data that could be used to track your browsing.
Empty Safari Caches.
From your Safari menu bar, click Safari and select Preferences, then select the Advanced tab. Enable the checkbox to “Show Develop menu in menu bar“.
From the menu bar select Develop, then click on Empty Caches as seen in the image below.
Remove malware from Chrome for Mac
To remove malware from Chrome for Mac we will reset the browser settings to their default. Doing these steps will erase all configuration information from Chrome such as your home page, tab settings, saved form information, browsing history, and cookies. This process will also disable any installed extensions. All of your bookmarks, though, will be preserved.
Click on the three dots at the top right and go to Settings.
Click on Chrome’s main menu button, represented by three dots at the top right corner. Now click on the menu option labeled Settings as shown by the arrow in the picture below, which will open the basic settings screen.
In the left sidebar, click on the “Reset and Cleanup” option.
In the left sidebar, click on “Reset and clean up“.
Click “Reset settings to their original defaults”.
Now click on the “Reset settings to their original defaults”. link as shown in the image below.
Click “Reset Settings” button.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, click on the “Reset Settings” button.
(Optional) Reset Chrome Data Sync.
In case a malicious extension reinstalls itself even after performing a browser reset, you have an additional option to reset the data sync for your browser. To do this, navigate to chrome.google.com/sync and click on the Clear Data button.
Remove malware from Firefox for Mac
To remove malware from Firefox for Mac we will reset the browser settings to its default. The reset feature fixes many issues by restoring Firefox to its factory default state while saving your essential information like bookmarks, passwords, web form auto-fill information, browsing history, and open tabs.
Go to the “Help” menu.
Click on Firefox’s main menu button, represented by three horizontal lines. When the drop-down menu appears, select the option labeled “Help“.
Click “Troubleshooting Information”.
Next click on the “Troubleshooting Information” option as indicated by the arrow in the image below. This will bring you to a Troubleshooting page.
Click on “Refresh Firefox”
Click the “Refresh Firefox” button in the upper-right corner of the “Troubleshooting Information” page.
Confirm.
To continue, click on the “Refresh Firefox” button in the new confirmation window that opens.
Click on “Finish”.
Firefox will close itself and will revert to its default settings. When it’s done, a window will list the information that was imported. Click on the “Finish“.
Your old Firefox profile will be placed on your desktop in a folder named “Old Firefox Data“. If the reset didn’t fix your problem you can restore some of the information not saved by copying files to the new profile that was created. If you don’t need this folder any longer, you should delete it as it contains sensitive information.
STEP 4: Run a scan with Malwarebytes for Mac to remove malware
In this final step, we will scan the computer with Malwarebytes for Mac to find and remove any malicious programs that might be installed on your Mac.
Malwarebytes for Mac is a free on-demand scanner that removes the malware other security software tends to miss — adware, browser hijackers, and unwanted programs included. Cleaning an infected Mac with Malwarebytes has always been completely free, and it’s our go-to recommendation. Follow the steps below to scan and clean your Mac in just a few minutes.
Download Malwarebytes for Mac
Click the button below to download the latest version of Malwarebytes for Mac.
When the download finishes, open your Downloads folder and double-click the setup file to begin the installation.
Follow the On-Screen Prompts to Install Malwarebytes
The Malwarebytes for Mac Installer will guide you through a few quick screens. Click “Continue” and keep following the prompts until the installation completes.
When the installation is complete, Malwarebytes opens to the Welcome to Malwarebytes screen. Click “Get started“.
Select “Personal Computer” or “Work Computer”
Malwarebytes will ask what type of computer you’re installing it on. Click either Personal Computer or Work Computer, whichever applies.
Start the Scan
Click the “Scan” button. Malwarebytes will automatically update its detection database and begin checking your Mac for malware.
Wait for the Scan to Finish
Malwarebytes will scan your Mac for adware, browser hijackers, and other malicious programs. This can take a few minutes, so feel free to do something else — just check back occasionally to see the progress.
Quarantine the Detected Threats
When the scan is done, you’ll see a list of everything Malwarebytes found. Click the “Quarantine” button to remove all the threats at once.
Restart Your Mac
Malwarebytes will now remove all the malicious files it found. Some threats can only be fully removed after a reboot — if Malwarebytes asks you to restart, allow it. Once you’re logged back in, your Mac is clean.
That’s it — your Mac is now clean. The unwanted apps, adware, and any other malware have been removed.
If your current antivirus allowed a malicious program on your computer, you might want to consider purchasing the full-featured version of Malwarebytes Anti-Malware to protect against these types of threats in the future. If you are still experiencing problems while trying to remove a malicious program from your computer, please ask for help in our Mac Malware Removal Help & Support forum.
Remove Unwanted Apps and Malware from Android
Remove Unwanted Apps and Malware from Android
To remove unwanted apps and malware from your Android phone or tablet, follow these steps:
In this first step, we will check if any malicious apps are installed on your phone. Sometimes browser hijackers or adware apps can have usable Uninstall entries that can be used to remove these apps.
Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
Find the malicious app.
The “Apps” screen will be displayed with a list of all the applications that are installed on your phone. Scroll through the list and look out for any suspicious app that could be behind all the drama – anything you don’t remember downloading or that doesn’t sound like a genuine program. Most often, cyber criminals hide malware inside video or photo editing apps, weather apps, and camera apps.
Uninstall the malicious app
When you find a suspicious or malicious app, tap on it to uninstall it. This won’t start the app but will open up the app details screen. If the app is currently running press the “Force stop” button, then tap on “Uninstall”.
A confirmation dialog should be displayed to confirm you want to uninstall the app, tap on “OK” to remove the malicious app from your phone.
STEP 2: Reset browsers back to default settings
In this second step, we will reset your browser to its default settings to remove spam notifications, unwated search redirects, and restore its factory settings
Resetting the browser settings to their default it’s an easy task on Windows or Mac computers; however, when it comes to Android, this can’t be done directly because it’s not an option built-in into the browser settings. Restoring the browser settings on Android can be done by clearing the application data. This will remove all the cookies, cache, and other site settings that may have been saved. So let’s see how we can restore your browser to its factory settings.
Chrome for AndroidFirefoxOperaSamsung Internet BrowserMicrosoft Edge
Remove malware from Chrome for Android
To reset Chrome for Android to its default settings, follow the below steps:
Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
Find and tap on Chrome.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Chrome app, then tap on it to open the app’s details.
Tap “Storage”.
When Chrome’s app info menu is displayed, tap on “Storage“.
Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
Tap “Clear all data”.
Tap “Clear all data” to delete all Chrome’s data including accounts, bookmarks, and your settings to reset the default settings.
Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
Remove malware from Firefox for Android
To reset Firefox for Android to its default settings, follow the below steps:
Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
Find and tap on Firefox.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Firefox app, then tap on it to open the app’s details.
Tap “Storage”.
When Firefox’s app info menu is displayed, tap on “Storage“.
Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
Tap “Clear all data”.
Tap “Clear all data” to delete all Firefox data including accounts, bookmarks, and your settings to reset the default settings.
Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
Remove malware from the Opera browser
To reset the Opera browser to its default settings, follow the below steps:
Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
Find and tap on Opera.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Opera app, then tap on it to open the app’s details.
Tap “Storage”.
When Opera’s app info menu is displayed, tap on “Storage“.
Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
Tap “Clear all data”.
Tap “Clear all data” to delete all Opera’s data including accounts, bookmarks, and your settings to reset the default settings.
Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
Remove malware from Samsung Internet Browser
To reset the Samsung Internet Browser to its default settings, follow the below steps:
Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
Find and tap on Samsung Internet Browser.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Samsung Internet Browser app, then tap on it to open the app’s details.
Tap “Storage”.
When the Samsung Internet Browser’s app info menu is displayed, tap on “Storage“.
Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
Tap “Clear all data”.
Tap “Clear all data” to delete all Samsung Internet Browser’s data including accounts, bookmarks, and your settings to reset the default settings.
Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
Remove malware from Microsoft Edge for Android
To reset the Microsoft Edge for Android to its default settings, follow the below steps:
Open the “Settings” menu.
Tap on the “Settings” app from your phone menu or home screen.
Tap on “Apps”.
When the “Settings” menu opens, tap on “Apps” (or “App Manager”) to see all the installed applications on your phone.
Find and tap on Microsoft Edge.
The “Apps” screen will be displayed with a list of all the apps installed on your phone. Scroll through the list until you find the Microsoft Edge app, then tap on it to open the app’s details.
Tap “Storage”.
When the Microsoft Edge’s app info menu is displayed, tap on “Storage“.
Tap “Manage Space”.
Under the storage settings, you will get two options — Manage Space and Clear Cache. Tap on “Manage Space“.
Tap “Clear all data”.
Tap “Clear all data” to delete all Microsoft Edge’s data including accounts, bookmarks, and your settings to reset the default settings.
Confirm by tapping “Ok”.
A confirmation dialog should now be displayed, detailing the components that will be restored to their default state should you continue with the reset process. To complete the restoration process, tap “Ok“.
STEP 3: Use Malwarebytes for Android to remove malicious apps
In this final step, we will install Malwarebytes for Android to scan and remove malicious apps from your phone or tablet.
Malwarebytes for Android automatically detects and removes dangerous threats like malware and ransomware so you don’t have to worry about your most-used device being compromised. Aggressive detection of adware and potentially unwanted programs keeps your Android phone or tablet running smooth.
Download Malwarebytes for Android.
You can download Malwarebytes for Android by clicking the link below.
In the Google Play Store, tap “Install” to install Malwarebytes for Android on your device.
When the installation process has finished, tap “Open” to begin using Malwarebytes for Android. You can also open Malwarebytes by tapping on its icon in your phone menu or home screen.
Follow the on-screen prompts to complete the setup process
When Malwarebytes will open, you will see the Malwarebytes Setup Wizard which will guide you through a series of permissions and other setup options. This is the first of two screens that explain the difference between the Premium and Free versions. Swipe this screen to continue. Tap on “Got it” to proceed to the next step. Malwarebytes for Android will now ask for a set of permissions that are required to scan your device and protect it from malware. Tap on “Give permission” to continue. Tap on “Allow” to permit Malwarebytes to access the files on your phone.
Update database and run a scan with Malwarebytes for Android
You will now be prompted to update the Malwarebytes database and run a full system scan.
Click on “Update database” to update the Malwarebytes for Android definitions to the latest version, then click on “Run full scan” to perform a system scan.
Wait for the Malwarebytes scan to complete.
Malwarebytes will now start scanning your phone for adware and other malicious apps. This process can take a few minutes, so we suggest you do something else and periodically check on the status of the scan to see when it is finished.
Click on “Remove Selected”.
When the scan has been completed, you will be presented with a screen showing the malware infections that Malwarebytes for Android has detected. To remove the malicious apps that Malwarebytes has found, tap on the “Remove Selected” button.
Restart your phone.
Malwarebytes for Android will now remove all the malicious apps that it has found. To complete the malware removal process, Malwarebytes may ask you to restart your device.
That’s it — your Android device is now clean. The malicious apps, adware, and browser redirects have been removed.
If your current antivirus allowed a malicious app on your phone, you may want to consider purchasing the full-featured version of Malwarebytes to protect against these types of threats in the future. If you are still having problems with your phone after completing these instructions, then please follow one of the steps:
Restore your phone to factory settings by going to Settings > General management > Reset > Factory data reset.
First, we’ll clean Safari using the built-in “Clear History and Website Data” feature. This removes your browsing history, cookies, and cached data — including the stored data that scam sites use to keep showing you pop-ups and redirects. Don’t worry: this won’t delete your photos, apps, or saved passwords.
Don’t tap anything inside the scam page or pop-up — the buttons are designed to trick you. Instead, tap the tabs icon in the lower-right corner of Safari, as shown below.
Tap the X on the malicious tab (or swipe it up) to close it safely.
Open the Settings app.
Turn on Airplane Mode. This temporarily disconnects your iPhone from the internet, so the scam site can’t load anything while we clean up. We’ll turn it back off at the end.
Scroll down and tap Safari.
Tap Clear History and Website Data.
Confirm by tapping “Clear History and Data” in the pop-up.
While you’re still in Safari settings, turn on Block Pop-ups and Fraudulent Website Warning. These two switches stop most scam pages before they can even load.
Tap Settings in the upper-left corner to return to the main Settings menu.
Turn Airplane Mode back off to reconnect your iPhone to the internet.
STEP 2: Delete unwanted apps
Next, we’ll remove any suspicious apps from your iPhone. If a shady website redirected you to the App Store and you installed an app — or you spot an app you don’t remember downloading — delete it now:
On the home screen, tap and hold the unwanted app’s icon until the icons start to wiggle.
Tap the minus (–) badge in the corner of the app icon, then tap Delete App. (On older iOS versions, this badge appears as an “X”.)
Confirm by tapping “Delete“.
That’s it — your iPhone is now clean and safe to use.
To stop these scam pages from coming back, we recommend installing an ad blocker like AdGuard. It blocks the malicious ads and redirects that cause these pop-ups in the first place.
Still having issues after completing these steps? Try one of the following:
Here are some tips to protect yourself from this scam type:
Never call unsolicited pop-up numbers with security warnings about inappropriate content. Microsoft/Windows will not contact you this way.
Be very wary of any robocalls insisting pornography was detected on your computer. Hang up immediately.
Avoid visiting illicit adult sites where tech support scam pop-ups are highly prevalent.
Use ad-blocking and anti-malware tools to prevent landing on pages with fake security alerts.
Verify pop-ups through Microsoft.com or other official sources before calling numbers listed.
Never provide personal or financial details to any unsolicited callers claiming security issues. No legitimate tech support will request this over the phone.
Never allow remote access from pop-ups or cold calls unless you initiated contact directly with a verified computer security firm.
Stay vigilant for phony alerts, use security tools to block malicious pages, and only contact legitimate computer security firms directly – never use numbers listed on pop-ups.
Frequently Asked Questions About the Fake Pornographic Alerts
The Pornographic Alert scam uses fake pop-ups about inappropriate content and viruses to trick users into calling scammers. Below we answer common questions about identifying and avoiding this prevalent tech support phishing scam.
What are the fake Pornographic Alert pop-ups?
These are fraudulent pop-up messages that suddenly appear on Windows PCs with titles like “Pornographic Alert” or “Windows Firewall Protection”. They accuse you of accessing inappropriate adult content resulting in pornography malware or virus infections.
What is the goal of the fake alerts?
The goal is to overwhelm critical thinking and scare users into calling the phone number listed in the pop-up window by making alarming claims about pornography viruses, spyware and explicit content.
Do the pop-ups really come from Microsoft or Windows Firewall?
No, Microsoft and Windows Firewall do not send unsolicited pop-up warnings about detection of inappropriate content or adult viruses. The Pornographic Alert pop-ups have nothing to do with Microsoft/Windows and are totally fake, created only by scammers to deceive you.
What happens if I call the number on the pop-up?
If you call the number, scammers will pretend to be Microsoft support and claim they detected illegal porn activity giving you viruses. They’ll insist on remotely accessing your computer to “remove the threats”, allowing them to install actual malware or steal your personal data.
Should I provide remote access to address the viruses?
No, you should never allow remote access from any pop-up making claims about pornography viruses. Microsoft/Windows support will not contact you this way or demand remote access without verifying your identity first. The callers are scammers.
Can the pop-ups themselves infect my device?
The fake alerts cannot directly install malware just by appearing on your screen. However, providing the scammers remote access allows them to actively download trojans, ransomware, and other malware.
How do I remove the viruses if I did call them?
If you provided remote access, immediately disconnect your PC from the internet and run full scans with your antivirus software and malware removal tools. Wipe your system fully using recovery options if malware is found. Also change all account passwords that were accessed during the scam call.
What should I do if one of these pop-ups appears?
If you see a Pornographic Alert, close it right away without calling the number. Disconnect from the internet, run security scans, and change your passwords. The pop-ups are always fake and designed to trick you.
How can I avoid the Pornographic Alert scam?
Use ad-blocking and antivirus software to prevent landing on pages with fake pop-ups. Avoid visiting shady adult sites frequently associated with this scam campaign. And remember, Microsoft/Windows will never send alerts like this.
Hopefully this gives you a better understanding of the fake Pornographic Alert pop-up scam so you can remain vigilant and protect yourself.
The Bottom Line
The fake Pornographic Alert pop-up scam uses social engineering and shock factor to overwhelm critical thinking and trick users into surrendering remote access to overseas cybercriminals impersonating tech support.
If one appears on your computer, close the pop-up immediately without calling the number. Disconnect from the internet and run trusted antivirus scans, not any programs the scammers request. Reset all account passwords as a precaution too.
Avoid visiting the dangerous adult sites where tech support scam redirects are highly prevalent. Use security tools like ad-blockers and anti-malware to enhance protection.
Lastly, remember no legitimate alerts from Microsoft/Windows will accuse you of accessing inappropriate content or pornography. Use extreme caution when evaluating any pop-up making such claims. Do not call the numbers listed or provide access to your device.
10 Rules to Avoid Online Scams
Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.
Stop and verify before you click, log in, download, or pay.
Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).
If you already clicked: close the page, do not enter passwords, and run a malware scan.
Keep your operating system, browser, and apps updated.
Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.
If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.
Use layered protection: antivirus plus an ad blocker.
Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.
If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.
Install apps, software, and extensions only from official sources.
Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.
If you already installed something suspicious: uninstall it, restart, and scan again.
Treat links and attachments as untrusted by default.
Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.
If you entered credentials: change the password immediately and enable 2FA.
Shop safely: research the store, then pay with protection.
Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.
If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.
Crypto rule: never pay a “fee” to withdraw or recover money.
Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.
If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.
Secure your accounts with unique passwords and 2FA (start with email).
Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.
If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.
Back up important files and keep one backup offline.
Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.
If you suspect infection: do not connect backup drives until the system is clean.
If you think you are a victim: stop losses, document evidence, and escalate fast.
Move quickly. Speed matters for disputes, account recovery, and limiting damage.
Stop payments and contact: do not send more money or respond to the scammer.
Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
Scan your device: remove suspicious apps or extensions, then run a full malware scan.
Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.
These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.
About Stelian
Stelian leverages over a decade of cybersecurity expertise to lead malware analysis and removal, uncover scams, and educate people. His experience provides insightful analysis and valuable perspective.
Remove Unwanted Apps and Malware from Windows
Remove Unwanted Apps and Malware from Windows
Remove Unwanted Apps and Malware from Mac
Remove Unwanted Apps and Malware from Android
Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.
Didn’t find any suspicious programs? That’s fine — not all infections install visible apps. Just continue with the next step in this guide.
No Profiles section? Good news — that means no profiles are installed on your Mac, which is completely normal. Skip ahead to the next step of this guide.
