Remove Live Security Platinum (TUTORIAL)

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Written by: Stelian

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If you are reading this article than you’re most likely trying to find out, what Live Security Platinum is and how you can get rid of this virus.
As you’ve probably realized by now,Live Security Platinum is a malicious software (rogue security software) that is displaying bogus antivirus alerts in an attempt to scare you into buying this fake security product.
Live Security Platinum is also blocking you from running programs and is causing browser redirects and slowing down your PC.

Live Security Platinum Images

Below you can see some images of Live Security Platinum.
[Image: Live Security Platinum virus]

[Image: Live Security Platinum Alert]

[Image: Live Security Platinum Activation request]

[Image: Live Security Platinum Warning]

Registration codes for Live Security Platinum
As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.
AA39754E-715219CE
Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

Live Security Platinum Removal Instructions

STEP 1 : Start your computer in Safe Mode with Networking

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
    Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safemode.jpg]

STEP 2: Remove Live Security Platinum malicious proxy server

Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

  1. Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.
    [Image: Internet-options-IE.png]
  2. Go to the tab Connections.At the bottom, click on LAN settings.
    [Image: Remove-proxy-server2.png]
  3. Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.
    [Image: Remove-proxy-server3.png]

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

Smart Fortress 2012 has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

  1. Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
    REGISTRYFIX.REG DOWNLOAD LINK (This link will automatically download the registry fix called registryfix.reg)
  2. Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.
    [Image: fix registry]

STEP 4: Run RKill to terminate known malicious processes associated with Live Security Platinum.

RKill is a program that will attempt to terminate all malicious processes associated with Live Security Platinum,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Live Security Platinum running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

  1. While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
    RKILL DOWNLOAD LINK (This link will automatically download RKILL renamed as iExplore.exe)
  2. Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Platinum.
    [Image: run-rkill-1.png]
  3. RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.
    [Image: run-rkill-2.png]
    IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
  4. When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.
    [Image: Live Security Platinum rkill3.jpg]

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

  1. Download the latest official version of Malwarebytes Anti-Malware FREE.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
    [Image: Malwarebytes Installer]
  3. When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: Finishing Malwarebytes installation]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: Decline Malwarebytes trial]
  5. On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
    [Image: Starting a full system sca]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
    [Image: Malwarebytes scanning for malicious files]
  7. When the scan is finished a message box will appear, click OK to continue.[Image: Malwarebytes scan results]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selectedbutton.
    [Image: Infections found by Malwarebytes]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 6: Double check your system for any left over infections with HitmanPro

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
    HITMANPRO DOWNLOAD LINK(This link will open a download page in a new window from where you can download HitmanPro)
  2. Double click on the previously downloaded fileto start the HitmanPro installation.
    [Image: hitmanpro-icon.png]
    IF you are experiencing  problems while trying to starting HitmanPro, you can use the “Force Breach” mode.To start this program in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
  3. Click on Next to install HitmanPro on your system.
    [Image: installing-hitmanpro.png]
  4. The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
    [Image: hitmanpro-setup-options.png]
  5. HitmanPro will start scanning your system for malicious files. Depending on the size of your hard drive, and the performance of your computer, this step will take several minutes.
    [Image: hitmanpro-scanning.png]
  6. Once the scan is complete,a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click Next.
    [Image: hitmanpro-scan-results.png]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: hitmanpro-activation.png]
  8. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

If you are still experiencing problems while trying to remove Windows Custom Safety from your machine, please start a new thread in our Malware Removal Assistance forum.

10 Rules to Avoid Online Scams

Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.

  1. Stop and verify before you click, log in, download, or pay.

    warning sign

    Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).

    If you already clicked: close the page, do not enter passwords, and run a malware scan.

  2. Keep your operating system, browser, and apps updated.

    updates guide

    Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.

    If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.

  3. Use layered protection: antivirus plus an ad blocker.

    shield guide

    Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.

    If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.

  4. Install apps, software, and extensions only from official sources.

    install guide

    Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.

    If you already installed something suspicious: uninstall it, restart, and scan again.

  5. Treat links and attachments as untrusted by default.

    cursor sign

    Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.

    If you entered credentials: change the password immediately and enable 2FA.

  6. Shop safely: research the store, then pay with protection.

    trojan horse

    Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.

    If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.

  7. Crypto rule: never pay a “fee” to withdraw or recover money.

    lock sign

    Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.

    If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.

  8. Secure your accounts with unique passwords and 2FA (start with email).

    lock sign

    Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.

    If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.

  9. Back up important files and keep one backup offline.

    backup sign

    Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.

    If you suspect infection: do not connect backup drives until the system is clean.

  10. If you think you are a victim: stop losses, document evidence, and escalate fast.

    warning sign

    Move quickly. Speed matters for disputes, account recovery, and limiting damage.

    • Stop payments and contact: do not send more money or respond to the scammer.
    • Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
    • Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
    • Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
    • Scan your device: remove suspicious apps or extensions, then run a full malware scan.
    • Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
    • Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.

These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.

311 thoughts on “Remove Live Security Platinum (TUTORIAL)”

  1. Hello,
    I have followed your steps and the virus are now gone but my internet dont work in normal mode only in safemode. I really need help because my job is all in the internet. I’m writing to you from safemode right now.
    Regards,

    • Hello,
      Hello,
      Can you please run a scan with Combofix:
      Download ComboFix from one of these locations:

      Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

      Link 1
      Link 2

      * IMPORTANT !!! Save ComboFix to your Desktop

      • Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools
        See HERE for help
      • Double click on Combo-Fix & follow the prompts.
      • As part of it’s process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it’s strongly recommended to have this pre-installed on your machine before doing any malware removal.  It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
      • Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.

      **Please note: (This applies to Windows XP systems only) If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it’s malware removal procedures.

      Posted Image
      Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

      Posted Image
      Click on Yes, to continue scanning for malware.

      When finished, ComboFix will produce a log.

      Note:
      1. Do not mouseclick combofix’s window while it’s running. That may cause it to stall!
      2. Remember to re-enable your anti-virus and anti-spyware before reconnecting to the Internet.

      Then report back if your issue is fixed or not!

  3. Hi Sir – Just wanted to say thanks for the tutorial! Quick question – a day or so after I got my internet back my google results began to get hijacked to random ads for something I was searching for but not a normal google results page. Everything else on my cpu seems to work correctly except for this. What would you recommend for this? I have since downloaded Chrome and love it but this applies to Firefox browser, which is what I was using when I was infected. I won’t use it anymore but want to make sure I can get rid of it.

    • Hello,
      Most likely you;ve got some sort of plugin on Firefox which is causing that..
      Please perform the below steps:
      1.Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push  Finish

      2.Reset Firefox to its default settings by using this guide: http://support.mozilla.org/en-US/kb/reset-firefox-easily-fix-most-problems

    • My friend Stelian Pilici:
      Thank you for the information! Great tutorial! Simple and easy!
      You save my daughter´s computer.
      Jackson – Brazil

  5. This tutorial is a life saver!! I was freaking out when Live Security Platinum plagued my computer, but this effective and easy guide completely got rid of the malware and saved my computer. A HUGE thank you!!

  6. Thanks so much for this information to take care of this virus! I have gotten this same virus twice do you think I didn’t get rid of it the first time and why do you think I got it again?

    • Hello,
      Lets try to do another check-up,just to make sure everything is really gone;

      STEP 3. Run a scan with ESET Online Scanner

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push the Finish button

      Waiting for your reply to tell me how everything is working.. :) Good luck!

      • Great advices thank you! but why is scan cloud getting so late to load, it’s been 2 hours now

    • I clicked on a tv guide online link to the death of Sage stallone, when i went into safemode that showed me all the web pages i have previously opened, and only that one page was different than the normal web pages i usually open with no problem, so be careful what you click online!

  7. Was stuck at the no internet stage for awhile, luckily I found this site before it got cut off. Now I have a fighting chance. Thank you so much!

  8. Thank you So much for this tutorial! I was in sheer panic before I found this wonderful site!

    Everything Seems to be fine again (Fingers tightly crossed)

    Thankyou again Malwaretips.com

  9. How to I get rid of that “live security platinum virus” that has invaded my laptop when my microsoft security essentials software was up to date? HELP

  10. Hey, great tutorial, helped me to remove this. Just one question, I have Eset Smart Security 5 Antivirus, I ran scan and it shows that everything is clean and OK, so my question is, should I run scan of Eset Online Scanner ?

    • No,there is no need to scan with ESET if you are already using their product:).
      Stay safe!

  12. Hi,

    Thanks for your help, great site, easy to follow “how to do” :)
    Daniel – Denmark

  13. Hello,
    First of all, thank you for providing this info. I tried to get my computer to go into “Safe Mode with Networking.” I tap F8 and I get to the right screen. I select the correct option but then it will not put me into Safe Mode with Networking. What can I do?
    Chris

    • Hello,
      Please follow the below steps…

      STEP 1. While in NORMAL MODE,download HitmanPro and then start this program in ForceBreach Mode
      1.Here are the direct download links for HitmanPro,
      – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
      – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
      2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
      Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
      3. Let HitmanPro scan and remove all the detected threats.

      STEP 2: While in NORMAL MODE,download/Run Rkill and then run a scan with Malwarebytes
      1.Download any re-named version of Rkill (direct download links bellow):
      RKILL DOWNLOAD LINK #1
      RKILL DOWNLOAD LINK #2
      RKILL DOWNLOAD LINK #3
      2.Next,please perform a scan with Malwarebytes as seen on the guide.

      STEP 3. Run a scan with ESET Online Scanner

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push List of found threats
      9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
      10. Push the back button.
      11. Push Finish

      Waiting for your reply to tell me how everything is working.. :) Good luck!

  14. HI,
    My laptop working on safe mode.
    This is my ESET SCAN THREATS

    C:\Archivos de programa\BringMeSports_1c\bar\1.bin\1cdatact.dll a variant of Win32/Toolbar.MyWebSearch.A application Win32/Adware.Yontoo.B application
    ETC…..
    C:\WINDOWS\system32\drivers\5ef0cac4b951a0ef.sys a variant of Win32/Rootkit.Kryptik.MN trojan

    Now I start my computer in Normal mode.

    Please reply me as soon as possible.

    Thanks

    • Ok….Did you run the HitmanPro and Malwarebytes scans?
      How is your compute running in Normal Mode?Any problems?

    • Hi,
      Thanks for help me. I run Hitmanpro, but its after scan there is no facility for free licence activation.
      After scan with Malwarebytes no threats there.
      Now My laptop working in Normal mode, but some time my internet exporer stop automatically. This is problem of threats.
      And should i remove Hitaman pro?

      • I’ll contact the HitmanPro developers and let them know about the missing activation button…..
        In the mean time please run a scan with RogueKiller.

        1. Please download the latest official version of RogueKiller.
          ROGUEKILLER DOWNLOAD LINK (This link will automatically download RogueKiller on your computer)
        2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
          RogueKiller scanning
        3. After the scan has completed, press the Delete button to remove any malicious registry keys.
          Remove File Recovery virus infection with RogueKiller
        4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
          Remove residual damage

        NEXT,
        Download Windows Repair by Tweaking.com to your desktop.  Use the direct download link for the Portable version of Windows Repair by Tweaking.com

        1. Double-click tweaking.com_windows_repair_aio.zip and extract the Tweaking.com – Windows Repair folder to your desktop.
        2. Now open this folder and double-click Repair_Windows.exe.
        3. Click the Start Repairs tab on the far right.
        4. Click the Start button (bottom right)
          Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.
        5. Click Unselect All
        6. Put a checkmark in the following items:
          • Remove Policies Set By Infections

          Note: Leave everything else unchecked

        7. Put a checkmark in Restart System When Finished
        8. Now click the Start button (bottom right)

        Next,reset Internet Explorer settings:

        1. Start Internet Explorer and select Tools (Gear icon)
        2. Select Internet Option and thenclick the Advanced tab.
        3. Under Reset Internet Explorer settings, click Reset.
        4. Check Delete personal setting and then click Reset again.
        5. When Internet Explorer finishes resetting the settings, click Close in the Reset Internet Explorer Settings dialog box.
        6. Start Internet Explorer again.

        Let me know how everything is running.As a personal opinion , you should really switch your browser to Google Chrome or Mozilla Firefox as Internet Explorer is a very targeted browser by the cyber criminals.

      • Hi,
        Now I think my laptop working good.
        When I start internet explorer, there is notice now update ur internet explorer . so I update my interent exporer or download google crome?
        My laptop mouse also not working properly.
        And wt about Hitaman pro, it still not free.

        Thanks

      • I would recommend that you use Google Chrome as your default browser because it has a lot more in-built security than Internet Explorer…
        HitmanPro has a free trial however in your case it seems that it has encountered a problem…. Please scan again with HitmanPro and if it finds any threats write the path on the infected file and then post them here…we will manually remove them. :)
        Regarding the mouse not working, open the Device Manager (Instructions :http://windows.microsoft.com/en-us/windows-vista/Open-Device-Manager) and check the mouse tab Mice and other pointing devices…. What do you see? Try to update the driver and scan for hardware changes….. Also try to unplug and then plug back in your mouse… :)

      • Hi,
        I scan my laptop with Hitamanpro, I found some threats like below.C\WINDOWS\SYSTEM32\DRIVERS\
        contains characteristics of an identified security risk.
        When I use google crome after some time my laptop automatically shutdown. please help me

        What I can do for Rkreport and ESET REPORT file save on desktop. Can I deleate them?
        When I can remove or delete any programme in sysem my PC automatically shutdown.

      • At a first look this could be related to a hardware problem,but that’s just an opinion.Question: IF you use Internet Explorer or Firefox ,your computer won’t shut down?
        You can delete/remove any tools that you have used in the malware removal process.

  15. I can do all the things but I can not download rkill. And hitaman pro also not free. Please reply me now what I do. Now my computer is good but some time internet explorer stop automatically. I already removed Live security platinum, so why this happened?

  16. Hi,
    First thank you for your effort, i did all but i couldnt terminate the whole processes to start hitmanpro, please help me.

    • Hello meme,
      Please run a scan with RogueKiller.

      1. Please download the latest official version of RogueKiller.
        ROGUEKILLER DOWNLOAD LINK (This link will automatically download RogueKiller on your computer)
      2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
        RogueKiller scanning
      3. After the scan has completed, press the Delete button to remove any malicious registry keys.
        Remove File Recovery virus infection with RogueKiller
      4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
        Remove residual damage

      NEXT,download HitmanPro and then start this program in ForceBreach Mode
      1.Here are the direct download links for HitmanPro,
      – http://dl.surfright.nl/HitmanPro36.exe (>> For 32bit)
      – http://dl.surfright.nl/HitmanPro36_x64.exe (>> For 64bit)
      2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
      Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
      3. Let HitmanPro scan and remove all the detected threats.

      NEXT, run a s can with ESET Online Scanner

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push List of found threats
      9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
      10. Push the back button.
      11. Push Finish

      Waiting for your reply to tell me how everything is working.. :) Good luck!

      • thanks for your replay, i tried to download RogueKiller but i couldnt
        [Windows cannot access the specified file, You may not have permissions to access tjhe items]
        please help

      • yes i did run Malwarebytes scan and i did all previouse steps in safe mode but when i switch to the normal mode i couldnt do anything.

      • Ok, now I understand… Please go in Safe Mode again and run the HitmanPro scan and then the RogueKiller…
        Next, boot back in Normal Mode and Run the ESET Online scan.

      • Well,it’s just another check up..if your computer is ok..then you can skip it…

      • Thanks very much , I am a quadriplegic and i spend 3 days to find a solution , you was the best and you communicate with all, answering our questions. thanks a lot.

  19. hi, i cannot access the internet in safe mode, can i follow your instructions in normal mode, regards john

    • Hello John!
      Hello,
      STEP 1. While in NORMAL MODE,download HitmanPro and then start this program in ForceBreach Mode
      1.Here are the direct download links for HitmanPro,
      – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
      – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
      2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
      Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
      3. Let HitmanPro scan and remove the detected threats.

      Step 2: While in NORMAL MODE,download/Run Rkill and then run a scan with Malwarebytes
      1.Download any re-named version of Rkill (direct download links bellow):
      http://download.bleepingcomputer.com/grinler/WiNlOgOn.exe
      http://download.bleepingcomputer.com/grinler/uSeRiNiT.exe
      http://download.bleepingcomputer.com/grinler/rkill.scr
      2.Next,please follow the guide starting with the Malwarebytes scan.
      Let me know , how everything goes.

      • Hi hello, many thanks hitman pro worked fine but cannot run rkill, i get an installation failed and a dos screen flashes briefly, seem to have remove the malware though?, thanks again

      • HitmanPro should have remove the malware so RKILL isn’t need it anymore….however please run a scan with Malwarebytes just to see if that got all the malicious files.
        Next,run a scan with ESET Online Scanner

        1. Download ESET Online Scanner utility.
          ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
        2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
        3. Check Yes, I accept the Terms of Use
        4. Click the Start button.
        5. Check Scan archives
        6. Push the Start button.
        7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
        8. When the scan completes, push List of found threats
        9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
        10. Push the back button.
        11. Push Finish

  20. Hello, I tried following the above instructions but can’t start internet explore in safe mode or normal mode to be able to make the recommend downloads, looks like its disabled IE all together regardless of the mode I run in. How do i get to the next steps without being able to download the recommend softwares?

    Help… Claudio

    • Do you have any other browsers installed?
      Did you try to use the license key on the post?

      Lets try this trick:

      Hold down the WINDOWS key and press the R key,this should brind up the Run box…. In it, please type the below content…

      iexplore.exe http://download.bleepingcomputer.com/grinler/WiNlOgOn.exe

      Let the program run,until a log its produced (5 – 10 minutes max)

      Next, hold down the WINDOWS key and press the R key,this should brind up the Run box…. In it, please type the below content…

      iexplore.exe http://www.malwarebytes.org/mbam-download-exe.php

      Update and Run a full system scan with Malwarebytes as seen on the above guide.

      Let me know how everything goes…

      • Hi stelian,

        I’m having the same problem as claudio. I can not run Internet explorer or google chrome and when I did the first stage the LAN setting was already unchecked. How can I fix this without being able to download any software?

        Cheers Wes

      • Get a USB stick and copy on it Combofix, then transfer it to the infected computer and perform the following steps:
        Please read and follow all the steps very carefully.

        Download ComboFix from one of the following locations:

        COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
        COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)

        VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

        • Close any open browsers.
        • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
          ———————————————————–

          • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
          • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
            ———————————————————–
          • Close any open browsers.
          • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
          • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
          • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

          ———————————————————–

         

        1. Double click on ComboFix.exe & follow the prompts.
        2. Accept the disclaimer and allow to update if it asks
        3. When finished, it shall produce a log for you.

        Notes:

        1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
        2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
        3.  If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

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