Remove Live Security Platinum (TUTORIAL)

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Written by: Stelian

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If you are reading this article than you’re most likely trying to find out, what Live Security Platinum is and how you can get rid of this virus.
As you’ve probably realized by now,Live Security Platinum is a malicious software (rogue security software) that is displaying bogus antivirus alerts in an attempt to scare you into buying this fake security product.
Live Security Platinum is also blocking you from running programs and is causing browser redirects and slowing down your PC.

Live Security Platinum Images

Below you can see some images of Live Security Platinum.
[Image: Live Security Platinum virus]

[Image: Live Security Platinum Alert]

[Image: Live Security Platinum Activation request]

[Image: Live Security Platinum Warning]

Registration codes for Live Security Platinum
As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.
AA39754E-715219CE
Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

Live Security Platinum Removal Instructions

STEP 1 : Start your computer in Safe Mode with Networking

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
    Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safemode.jpg]

STEP 2: Remove Live Security Platinum malicious proxy server

Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

  1. Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.
    [Image: Internet-options-IE.png]
  2. Go to the tab Connections.At the bottom, click on LAN settings.
    [Image: Remove-proxy-server2.png]
  3. Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.
    [Image: Remove-proxy-server3.png]

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

Smart Fortress 2012 has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

  1. Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
    REGISTRYFIX.REG DOWNLOAD LINK (This link will automatically download the registry fix called registryfix.reg)
  2. Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.
    [Image: fix registry]

STEP 4: Run RKill to terminate known malicious processes associated with Live Security Platinum.

RKill is a program that will attempt to terminate all malicious processes associated with Live Security Platinum,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Live Security Platinum running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

  1. While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
    RKILL DOWNLOAD LINK (This link will automatically download RKILL renamed as iExplore.exe)
  2. Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Platinum.
    [Image: run-rkill-1.png]
  3. RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.
    [Image: run-rkill-2.png]
    IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
  4. When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.
    [Image: Live Security Platinum rkill3.jpg]

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

  1. Download the latest official version of Malwarebytes Anti-Malware FREE.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
    [Image: Malwarebytes Installer]
  3. When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: Finishing Malwarebytes installation]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: Decline Malwarebytes trial]
  5. On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
    [Image: Starting a full system sca]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
    [Image: Malwarebytes scanning for malicious files]
  7. When the scan is finished a message box will appear, click OK to continue.[Image: Malwarebytes scan results]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selectedbutton.
    [Image: Infections found by Malwarebytes]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 6: Double check your system for any left over infections with HitmanPro

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
    HITMANPRO DOWNLOAD LINK(This link will open a download page in a new window from where you can download HitmanPro)
  2. Double click on the previously downloaded fileto start the HitmanPro installation.
    [Image: hitmanpro-icon.png]
    IF you are experiencing  problems while trying to starting HitmanPro, you can use the “Force Breach” mode.To start this program in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
  3. Click on Next to install HitmanPro on your system.
    [Image: installing-hitmanpro.png]
  4. The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
    [Image: hitmanpro-setup-options.png]
  5. HitmanPro will start scanning your system for malicious files. Depending on the size of your hard drive, and the performance of your computer, this step will take several minutes.
    [Image: hitmanpro-scanning.png]
  6. Once the scan is complete,a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click Next.
    [Image: hitmanpro-scan-results.png]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: hitmanpro-activation.png]
  8. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

If you are still experiencing problems while trying to remove Windows Custom Safety from your machine, please start a new thread in our Malware Removal Assistance forum.

10 Rules to Avoid Online Scams

Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.

  1. Stop and verify before you click, log in, download, or pay.

    warning sign

    Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).

    If you already clicked: close the page, do not enter passwords, and run a malware scan.

  2. Keep your operating system, browser, and apps updated.

    updates guide

    Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.

    If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.

  3. Use layered protection: antivirus plus an ad blocker.

    shield guide

    Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.

    If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.

  4. Install apps, software, and extensions only from official sources.

    install guide

    Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.

    If you already installed something suspicious: uninstall it, restart, and scan again.

  5. Treat links and attachments as untrusted by default.

    cursor sign

    Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.

    If you entered credentials: change the password immediately and enable 2FA.

  6. Shop safely: research the store, then pay with protection.

    trojan horse

    Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.

    If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.

  7. Crypto rule: never pay a “fee” to withdraw or recover money.

    lock sign

    Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.

    If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.

  8. Secure your accounts with unique passwords and 2FA (start with email).

    lock sign

    Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.

    If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.

  9. Back up important files and keep one backup offline.

    backup sign

    Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.

    If you suspect infection: do not connect backup drives until the system is clean.

  10. If you think you are a victim: stop losses, document evidence, and escalate fast.

    warning sign

    Move quickly. Speed matters for disputes, account recovery, and limiting damage.

    • Stop payments and contact: do not send more money or respond to the scammer.
    • Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
    • Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
    • Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
    • Scan your device: remove suspicious apps or extensions, then run a full malware scan.
    • Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
    • Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.

These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.

311 thoughts on “Remove Live Security Platinum (TUTORIAL)”

  1. I want to know how the heck does one infected with this? I haven’t downloaded or installed anything. Isn’t some kind of user interaction necessary?

    • If you say that you didn’t run any file than you’re most likely the victim of a drive-by or exploit.
      Here are some other common points of infections: http://malwaretips.com/blogs/from-where-did-my-pc-got-infected/

      Anyway I strongly recommend that you check-up your PC security configuration in our Security Configuration Wizard forum because a decent antivirus should have prevent this infection.

      It would be beneficial also to read this article: http://malwaretips.com/blogs/how-to-easily-avoid-pc-infections/ … :)

      Stay safe!

      • Hi Stellan,

        I read the link you sent me to about malware and have come to the conclusion my computer was infected by the Live Security Platinum malware from the way I closed a pop-up. The information was helpful, however I am still unclear as to how to remove this from my computer?

        I removed Norton Antivirus from my computer because it was slowing my laptop down, but if I re-install Norton, will Norton get rid of Live Security Plus?

      • Please read carefully the advice from my previous reply and scan with the recommended software as you need to remove this infection as soon as possible!

  2. Hi,

    I have made it successfully to the “RKill” step, however, everytime I attempt to download Rkill, the black screen pops up saying “preparing rkill” then it just disappears. The rkill log never comes up. I have tried the other options to download rkill, but it doesn’t seem to work. Please help!

  3. Got hit with this pesky virus but thanks to your tutorial was able to follow your advice and thankfully all seems to be working properly again.

    Much appreciate your help. Thank you.

  6. So grateful. Platinum virus removed. Would have been lost without your efforts.
    Your efforts are appreciated.

    • HitmanPro is a legit software….If you want to remove it , just go to the Add/Remove Programs in Windows… :_)
      Stay safe!

      • I think he’s asking if he deletes hitman pro will the Live Security Platinum come back? In which case I would think the answer is no, unless you do again what you did to let it on in the first place

      • Yes,that’s right…If you removed the detected infections by HitmanPro then Live Platinum Security should be gone. :)

  8. Hi,
    Thank you so much. The original instructions above were all I needed to seemingly remove Live Security Platinum from my desktop (except I didn’t install the hitman pro. Running Malwarebytes again in regular mode, then Symantec. Lucky that this didn’t seem to include a rootkit… had a nasty one last fall….. worse infection ever!

  9. Thank you so much for your guide! It worked well… the first time. I had removed it this past Wednesday evening using your guide, except I didn’t run Hitmanpro. I ran symantec instead. Then it happened again Friday morning and ran through your guide again, using hitmanpro this time. But all of a sudden my programs shut down just now. It came back AGAIN. I’m glad there’s a way to get rid of it… but is there a way to keep it away for GOOD? I don’t even know where I’m picking this up from. Hope to hear back from you soon, thanks!

    • Hello,
      Please re-run a scan with Malwarebytes.

      Next,please run a scan with ESET Online Scanner

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push List of found threats
      9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
      10. Push the back button.
      11. Push Finish

  10. Hi
    Thank you so much for all your help i carried out your instructions and it seems to have worked, but i was wondering if you could help with something all the scans seemed to have worked but on my taskbar it still has live security platinium 3.5.7 listed as an option to add to my taskbar, is this just an icon or is it still installed on my computer?? Help would be much appreciated.
    Thanks Clare

    • Its most likely ,just a left over icon :)

      Anyway please run a scan with ESET Online Scanner

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push List of found threats
      9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
      10. Push the back button.
      11. Push Finish

      • Hi
        Heres the results from the ESET scan you asked me to run sorry there seems to be a fair few:
        C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.5.3.17\BabylonToolbarApp.dll a variant of Win32/Toolbar.Babylon application cleaned by deleting – quarantined
        C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.5.3.17\BabylonToolbarEng.dll Win32/Toolbar.Babylon application cleaned by deleting – quarantined
        C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.5.3.17\BabylonToolbarsrv.exe probably a variant of Win32/Toolbar.Babylon application cleaned by deleting – quarantined
        C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.5.3.17\BabylonToolbarTlbr.dll Win32/Toolbar.Babylon application cleaned by deleting – quarantined
        C:\Program Files (x86)\BabylonToolbar\BabylonToolbar\1.5.3.17\bh\BabylonToolbar.dll Win32/Toolbar.Babylon application cleaned by deleting – quarantined
        C:\Users\clare\AppData\Local\Temp\YontooSetup-S.exe probably a variant of Win32/Adware.SLITAT application cleaned by deleting – quarantined
        C:\Users\clare\AppData\Local\Temp\BabylonToolbar\BabylonToolbar\1.5.3.17\BabylonToolbar4ie.exe Win32/Toolbar.Babylon application cleaned by deleting – quarantined
        C:\Users\clare\AppData\Local\Temp\is1754315082\ezLooker-S-Setup_Suite1.exe probably a variant of Win32/Adware.DFJFHGU application cleaned by deleting – quarantined
        C:\Users\clare\AppData\Local\Temp\is1754315082\MyBabylonTB.exe Win32/Toolbar.Babylon application cleaned by deleting – quarantined
        C:\Users\clare\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\50\7becc332-36586cd0 a variant of Win32/Injector.TNC trojan cleaned by deleting – quarantined
        Thanks
        Clare

      • Looks good!How is your computer behaving?On which browser do you have problems?

      • My computer is behaving fairly normal really i mean its a little slower then usual, but i havent had anymore popups from live security platinium, im on internet explorer that was where all the problems we’re they started when i was using google.

  11. YOU ARE A GENIUS. Thank you so freakin’ much! I didn’t have problems removing it thanks to this tutorial! :D

  12. Thanks for your help! With this article’s advice & one other free anti virus program, hopefully I have ridden my computer. It sucks that someone would create a program to do so much harm & frustration

  13. Thanks much. I’m not a techie by any means. Your instructions are simple and easy to follow. Just finished and everything seems to be good – posted a link on Facebook for others to find you, just in case.

  14. That’s me once again…

    I am having now problems with Windows 7.
    After I restarted the system all my icons move to one side of the screen (I have made the groups). It is irritating me.
    But the second is – I cannot turn on my Firewall!! This is really bad…
    I get an error: 0x80070424…

    I will search tomorrow, I will try to fix those two. But I think there is more , my system is not revovered completely… Very bad.

    I wish you a nive evening.

    Bye!

    // Adrian Stefanik

    • Download Windows Repair by Tweaking.com to your desktop.  Use the direct download link for the Portable version of Windows Repair by Tweaking.com

      1. Double-click tweaking.com_windows_repair_aio.zip and extract the Tweaking.com – Windows Repair folder to your desktop.
      2. Now open this folder and double-click Repair_Windows.exe.
      3. Click the Start Repairs tab on the far right.
      4. Click the Start button (bottom right)
        Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.
      5. Click Unselect All
      6. Put a checkmark in the following items:
        • Repair Windows Firewall
        • Repair Hosts File
        • Repair Temp Files
        • Remove Policies Set By Infections
        • Set Windows Services To Default Startup

        Note: Leave everything else unchecked

      7. Put a checkmark in Restart System When Finished
      8. Now click the Start button (bottom right)

      • Goodmornig Stelian,

        Thank you for your hint, I followed the instructions, but those two problems are not solved. I still cannot switch on my Firewall and the icons on the desktop do not want to stay on their places…

        Firewall is a bigger issue I think.
        I cannot just switch on the Firewall in Window 7, what I see is only:
        “Use recommended settings” – translated from Dutch, I have Dutch Windows. I can say “Use those recommended” and I see “Windows Firewall cannot change all the changes” , error 0x8007042c.

        You helped me a lot so you do not have to help me on this , in worst case I will reinstall my Windows, but maybe you can learn something on my example (that would be kind of reward for your engagement).

        Best regards,

        // Adrian S.

      • Hallo Stelian,

        I followed your advice and have tried some other things, but still I cannot turn on my firewall (Win 7 Home Premium). Moreover, I cannot install any updates (I get notification that “Windows Update service is not active, restart your computer”). When I look into the msconfig I see that all the services are turned on as well. “Tweaking.com – Windows Repair” did not solve the problems. My desktop icons still won’t stay at the given positions…

        Do you have any more ideas what could help?

        Best regards,

        // Adrian Stefanik

      • OK, I discovered that I cannot update my Windows because the BITS service is not running (Background Intelligent Trasfer Service). I cannot run it , because it is missing (does not appear in the Local Services list).
        I could not find the answer yet how to fix that…

        // Adrian Stefanik

      • Hello Adrian,
        Lets try to fix this.
        First run a scan with RogueKiller:

        1. Please download the latest official version of RogueKiller.
          ROGUEKILLER DOWNLOAD LINK (This link will automatically download RogueKiller on your computer)
        2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
          RogueKiller scanning
        3. After the scan has completed, press the Delete button to remove any malicious registry keys.
          Remove File Recovery virus infection with RogueKiller
        4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
          Remove residual damage

        Next,you’ll need to run a File System Check and Disk Check.
        To do this , download Windows Repair All In One and install this utility.
        Then go to Step 2 (Check File System) and click on “DO IT”, after this step is done, go to Step 3 (System File Check) and again click on “DO IT”.
        NEXT,go to the last Startup Repairs tab and click the Start button (bottom right)
        Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.

        1. Click Unselect All
        2. Put a checkmark in the following items:
          • Repair Hosts File
          • Repair WMI
          • Remove Temp Files
          • Repair Windows Updates
          • Repair Windows Firewall
          • Remove Policies Set By Infections
          • Set Window Services To Default Startup

          Note: Leave everything else unchecked

        3. Put a checkmark in Restart System When Finished
        4. Now click the Start button (bottom right)

        Let me know everything goes…:D

      • Hallo Stelian,
        I hope that you had a good weekend.
        Mine was great but my Win7 still does not work well.

        I followed your instructions again. Problem with icons on my desktop has been solved, it is a great news, I like to have my own order…

        But Firewall is still not ok (actually I do not know, I get the message that the recommended settings are not used and I cannot use them). Here I get an 0x8007042c error. Probably it is not turned on.

        About the updates , Win detects the 7 new updates, but I cannot install them , I get an 80246008 error.
        BITS is still not present in the Local Services list.
        I tried to solve that following this istruction:
        http://support.microsoft.com/kb/971058
        I tried to solve it self (typing all the commands in cmd line) but many were not accepted, like those concerning starting/stopping BITS.

        Is there a different application working similarily to “Windows Repair (All In One) ” ?

        Greetings,

        // Adrian Stefanik

      • Hallo Stelian,

        It did not work, situation is still the same.
        But because of lack of time I performed only the test with OTL by Old Timer.
        Do you think I should perform all the steps again ?
        My general feeling is that all the help-topics I find / you post here concern “how to start BITS service up if not started” en my problem is that this “service is some how removed completely”. I read that in XP, Vista it could be installed from the downloadable file but in Win7 it is not possible, it is only installed during system installation. Somebody tried to use install package for Vista, but it did not work (I did not try).
        I think the only solution is to reinstall Win7, only then such missing component can be restored.

        Greetings,

        // Adrian S.

      • Can you try this steps:
        1. Click START
        2. Type “cmd” in the Search Box and then press Enter
        3. Right-click “cmd.exe” and select “Run as administrator”
        4. Click “Continue” on the “User Account Control” Window
        5. In the command prompt type the following command
        sc create BITS binpath= “c:\windows\system32\svchost.exe -k netsvcs” start= delayed-auto
        6.Restart your computer and check if the problem is solved.

      • Hallo Stelian,

        I cannot reply on your last post here.
        I did what you aked for, BITS has been created (I see it on the list of Services).
        But I cannot run it, I get notification:

        “Service BITS cannot be started in Local Computer. Error 2: The given file cannot be found”

        I translate it from Dutch, maybe it sounds slightly differen in English.

        What kind of file can it be? Maybe missing dll? As far as I know there is an dll needed and associated with all the services, isn’t it?

        Updates and Firewall still do not work.

        Greetings,

        // Adrian

      • Hello Adrian,
        Most likely you have a file that is missing….. Can you please run a Combofix scan and post the log in here:

        Get a USB stick and copy on it Combofix, then transfer it to the infected computer and perform the following steps:
        Please read and follow all the steps very carefully.

        Download ComboFix from one of the following locations:

        COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
        COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)

        VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

        • Close any open browsers.
        • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
          ———————————————————–

          • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
          • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
            ———————————————————–
          • Close any open browsers.
          • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
          • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
          • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

          ———————————————————–

         

        1. Double click on ComboFix.exe & follow the prompts.
        2. Accept the disclaimer and allow to update if it asks
        3. When finished, it shall produce a log for you.

        Notes:

        1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
        2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
        3.  If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

  15. Hallo Stelian,

    Thanks a lot!!! It seems to be removed, but I see that Live Security Platinum application is still present on my disc, in C:\ProgramData\B7E8…..367
    ProgramData is hidden folder, i had to change an folder option to see it.
    I am going to remove it now (whole folder B7E8…..367 ).
    Removed…. I am restarting my PC now….
    Two strange thing as far… My Windows Security Essentials does not work (says that it is not an installed service when I try to scan, I cannot change the settings ) and in Start menu when I type a word Live, the Live Security Platinum is found with it’s location ::\ProgramData\B7E8…..367 , bus folder B7E8…..367 does not exist anymore!

    Greetings and thanks again!

    // Adrian Stefanik

    • Hello,
      Please run a scan with ESET Online Scanner

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push List of found threats
      9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
      10. Push the back button.
      11. Push Finish

  16. This Live Security malware…..I am running Norton Internet Security full system scan right now. Will that do anything to remove this malware or must i do your above fix procedure (like I’m paying Symantec for…what?)

    • Let the Norton Full System scan complete….The heuristic engine might detect the malicious files….
      Next,run a scan with Malwarebytes and HitmanPro as seen on the guide. :)

      • So kind of you to so promptly respond–kudos! Not familiar with Malwarebytes or HitmanPro. Are these sites with (hopefully) free software downloads to proceed?

      • Stelian, please know that your fixes worked. I ran both downloads and full system scans. Malwarebytes uncovered 10 threats and HitmanPro 48 tracking cookies. Wife’s laptop back to normal and a smile back on both our faces. Thanks!!!

    • I cannot get RKill to install. I get an Installation Failed message and the log does not indicate that a single process was killed. I downloaded alternately named versions fo RKill but that did not work. What’s next?

      –Andy

    • I have got to the penultimate step but there is no option to ‘activate a free trial’! Gutted, took me almost two hours to get to this stage. Is there a workaround?

      • I’ll talk with the HitmanPro developers to see how we can fix this….
        Until then please perform a scan with ESET Online Scanner.
        Please run a scan with ESET Online Scanner

        1. Download ESET Online Scanner utility.
          ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
        2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
        3. Check Yes, I accept the Terms of Use
        4. Click the Start button.
        5. Check Scan archives
        6. Push the Start button.
        7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
        8. When the scan completes, push List of found threats
        9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
        10. Push the back button.
        11. Push Finish

  17. Hallo Stelian,

    As far it is going good, I am now performing the scan with HitmanPro.
    The scan with Malwarebytes Anti-Malware FREE went good but after that I could still see the Live Security Platinium application icon in Start menu.

    I will try to remove all manually if it will not disappear after the action of Hitman.

    Greetings

    // Adrian Stefanik

    • If HitmanPro will detect any infections, make sure that they aren’t false possitive or compromised critical system files before removing them!:)
      As far as the left over icon..yo can just go ahead and delete it.

  18. Hi Stelian,

    I am just following your procedure on my second laptop that has been just infected. And I am praying in the same time…
    I’ll let you know if it works…
    Who makes such shit-stupid-software? Stupid Live Security Platinum… I have never experienced any infection like that before.

    Greetings,

    // Adrian Stefanik

  19. Hi, Thanks for your help. I also cant connect to internet in safe mode. I tried normal mode as you instructed to download Hitman but the malware takes over before i can get onto my browser.
    Any ideas please, thanks doug
    ps the people who come up with this stuff need putting away.

    • I have just added a serial key… Use that so the rogue antivirus won’t bother you :) _ then follow the guide.
      Serial Key: AA39754E-715219CE
      If it doesn’t work… reply back and we’ll go from there!

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