Remove Live Security Platinum (TUTORIAL)

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Written by: Stelian

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If you are reading this article than you’re most likely trying to find out, what Live Security Platinum is and how you can get rid of this virus.
As you’ve probably realized by now,Live Security Platinum is a malicious software (rogue security software) that is displaying bogus antivirus alerts in an attempt to scare you into buying this fake security product.
Live Security Platinum is also blocking you from running programs and is causing browser redirects and slowing down your PC.

Live Security Platinum Images

Below you can see some images of Live Security Platinum.
[Image: Live Security Platinum virus]

[Image: Live Security Platinum Alert]

[Image: Live Security Platinum Activation request]

[Image: Live Security Platinum Warning]

Registration codes for Live Security Platinum
As an optional step,you can use the following license key to register Live Security Platinum and stop the fake alerts.
AA39754E-715219CE
Please keep in mind that entering the above registration code will NOT remove Live Security Platinum from your computer , instead it will just stop the fake alerts so that you’ll be able to complete our removal guide more easily.

Live Security Platinum Removal Instructions

STEP 1 : Start your computer in Safe Mode with Networking

  1. Remove all floppy disks, CDs, and DVDs from your computer, and then restart your computer.
  2. Press and hold the F8 key as your computer restarts.Please keep in mind that you need to press the F8 key before the Windows start-up logo appears.
    Note: With some computers, if you press and hold a key as the computer is booting you will get a stuck key message. If this occurs, instead of pressing and holding the “F8 key”, tap the “F8 key” continuously until you get the Advanced Boot Options screen.
  3. On the Advanced Boot Options screen, use the arrow keys to highlight Safe Mode with Networking , and then press ENTER.
    [Image: Safemode.jpg]

STEP 2: Remove Live Security Platinum malicious proxy server

Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

  1. Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.
    [Image: Internet-options-IE.png]
  2. Go to the tab Connections.At the bottom, click on LAN settings.
    [Image: Remove-proxy-server2.png]
  3. Uncheck the option Use a proxy server for your LAN. This should remove the malicious proxy server and allow you to use the internet again.
    [Image: Remove-proxy-server3.png]

If you are a Firefox users, go to Firefox(upper left corner) → Options → Advanced tab → Network → Settings → Select No Proxy

STEP 3: Repair your Windows Registry from Live Security Platinum malicious changes.

Smart Fortress 2012 has changed your Windows registry settings so that when you try to run a executable file (ending with .exe ) , it will instead launch the infection rather than the desired program.

  1. Download the registryfix.reg file to fix the malicious registry changes from Live Security Platinum.
    REGISTRYFIX.REG DOWNLOAD LINK (This link will automatically download the registry fix called registryfix.reg)
  2. Double-click on registryfix.reg file to run it. Click “Yes” for Registry Editor prompt window,then click OK.
    [Image: fix registry]

STEP 4: Run RKill to terminate known malicious processes associated with Live Security Platinum.

RKill is a program that will attempt to terminate all malicious processes associated with Live Security Platinum,so that we will be able to perform the next step without being interrupted by this malicious software.
Because this utility will only stop Live Security Platinum running process, and does not delete any files, after running it you should not reboot your computer as any malware processes that are configured to start automatically will just be started again.

  1. While your computer is in Safe Mode with Networking ,please download the latest official version of RKill.Please note that we will use a renamed version of RKILL so that Live Security Platinum won’t block this utility from running.
    RKILL DOWNLOAD LINK (This link will automatically download RKILL renamed as iExplore.exe)
  2. Double-click on the iExplore.exe icon in order to automatically attempt to stop any processes associated with Live Security Platinum.
    [Image: run-rkill-1.png]
  3. RKill will now start working in the background, please be patient while the program looks for various malware programs and tries to terminate them.
    [Image: run-rkill-2.png]
    IF you are having problems starting or running RKill, you can download any other renamed versions of RKill from here.
  4. When Rkill has completed its task, it will generate a log. You can then proceed with the rest of the guide.
    [Image: Live Security Platinum rkill3.jpg]

WARNING: Do not reboot your computer after running RKill as the malware process will start again , preventing you from properly performing the next step.

STEP 5: Remove Live Security Platinum malicious files with Malwarebytes Anti-Malware FREE

  1. Download the latest official version of Malwarebytes Anti-Malware FREE.
    MALWAREBYTES ANTI-MALWARE DOWNLOAD LINK (This link will open a download page in a new window from where you can download Malwarebytes Anti-Malware Free)
  2. Start the Malwarebytes’ Anti-Malware installation process by double clicking on mbam-setup file.
    [Image: Malwarebytes Installer]
  3. When the installation begins, keep following the prompts in order to continue with the setup process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes’ Anti-Malware and Launch Malwarebytes’ Anti-Malware checked. Then click on the Finish button. If Malwarebytes’ prompts you to reboot, please do not do so.
    [Image: Finishing Malwarebytes installation]
  4. Malwarebytes Anti-Malware will now start and you’ll be prompted to start a trial period , please select ‘Decline‘ as we just want to use the on-demand scanner.
    [Image: Decline Malwarebytes trial]
  5. On the Scanner tab,select Perform full scan and then click on the Scanbutton to start scanning your computer.
    [Image: Starting a full system sca]
  6. Malwarebytes’ Anti-Malware will now start scanning your computer for Live Security Platinum malicious files as shown below.
    [Image: Malwarebytes scanning for malicious files]
  7. When the scan is finished a message box will appear, click OK to continue.[Image: Malwarebytes scan results]
  8. You will now be presented with a screen showing you the malware infections that Malwarebytes’ Anti-Malware has detected.Please note that the infections found may be different than what is shown in the image.Make sure that everything is Checked (ticked) and click on the Remove Selectedbutton.
    [Image: Infections found by Malwarebytes]
  9. Malwarebytes’ Anti-Malware will now start removing the malicious files.After completing this task it will display a message stating that it needs to reboot,please allow this request and then let your PC boot in Normal mode.

STEP 6: Double check your system for any left over infections with HitmanPro

  1. This step can be performed in Normal Mode ,so please download the latest official version of HitmanPro.
    HITMANPRO DOWNLOAD LINK(This link will open a download page in a new window from where you can download HitmanPro)
  2. Double click on the previously downloaded fileto start the HitmanPro installation.
    [Image: hitmanpro-icon.png]
    IF you are experiencing  problems while trying to starting HitmanPro, you can use the “Force Breach” mode.To start this program in Force Breach mode, hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including the malware process. (How to start HitmanPro in Force Breach mode – Video)
  3. Click on Next to install HitmanPro on your system.
    [Image: installing-hitmanpro.png]
  4. The setup screen is displayed, from which you can decide whether you wish to install HitmanPro on your machine or just perform a one-time scan, select a option then click on Next to start a system scan.
    [Image: hitmanpro-setup-options.png]
  5. HitmanPro will start scanning your system for malicious files. Depending on the size of your hard drive, and the performance of your computer, this step will take several minutes.
    [Image: hitmanpro-scanning.png]
  6. Once the scan is complete,a screen displaying all the malicious files that the program found will be shown as seen in the image below.After reviewing each malicious object click Next.
    [Image: hitmanpro-scan-results.png]
  7. Click Activate free license to start the free 30 days trial and remove the malicious files.
    [Image: hitmanpro-activation.png]
  8. HitmanPro will now start removing the infected objects, and in some instances, may suggest a reboot in order to completely remove the malware from your system. In this scenario, always confirm the reboot action to be on the safe side.

If you are still experiencing problems while trying to remove Windows Custom Safety from your machine, please start a new thread in our Malware Removal Assistance forum.

10 Rules to Avoid Online Scams

Here are 10 practical safety rules to help you avoid malware, online shopping scams, crypto scams, and other online fraud. Each tip includes a quick “if you already got hit” action.

  1. Stop and verify before you click, log in, download, or pay.

    warning sign

    Most scams win by creating urgency. Verify using a trusted method: type the website address yourself, use the official app, or call a known number (not the one in the message).

    If you already clicked: close the page, do not enter passwords, and run a malware scan.

  2. Keep your operating system, browser, and apps updated.

    updates guide

    Updates patch security holes used by malware and malicious ads. Turn on automatic updates where possible.

    If you saw a scary “update now” pop-up: close it and update only through your device settings or the official app store.

  3. Use layered protection: antivirus plus an ad blocker.

    shield guide

    Antivirus helps block malware. An ad blocker reduces scam redirects, phishing pages, and malvertising.

    If your browser is acting weird: remove unknown extensions, reset the browser, then run a full scan.

  4. Install apps, software, and extensions only from official sources.

    install guide

    Avoid cracked software, “keygens,” and random downloads. During installs, choose Custom/Advanced and decline bundled offers you do not recognize.

    If you already installed something suspicious: uninstall it, restart, and scan again.

  5. Treat links and attachments as untrusted by default.

    cursor sign

    Phishing often impersonates delivery services, banks, and popular brands. If it is unexpected, do not open attachments or log in through the message.

    If you entered credentials: change the password immediately and enable 2FA.

  6. Shop safely: research the store, then pay with protection.

    trojan horse

    Be cautious with brand-new stores, “closing sale” stories, and prices that make no sense. Prefer credit cards or PayPal for dispute options. Avoid wire transfers, gift cards, and crypto payments.

    If you already paid: contact your card issuer or PayPal quickly to dispute the transaction.

  7. Crypto rule: never pay a “fee” to withdraw or recover money.

    lock sign

    Common patterns include fake profits, then “tax,” “gas,” or “verification” fees. Another is a “recovery agent” who demands upfront crypto.

    If you already sent crypto: stop paying, save evidence (wallet addresses, TXIDs, chats), and report the scam to the platform used.

  8. Secure your accounts with unique passwords and 2FA (start with email).

    lock sign

    Use a password manager and unique passwords for every account. Enable 2FA using an authenticator app when possible.

    If you suspect an account takeover: change passwords, sign out of all devices, and review recent logins and recovery settings.

  9. Back up important files and keep one backup offline.

    backup sign

    Backups protect you from ransomware and device failure. Keep at least one backup on an external drive that is not always connected.

    If you suspect infection: do not connect backup drives until the system is clean.

  10. If you think you are a victim: stop losses, document evidence, and escalate fast.

    warning sign

    Move quickly. Speed matters for disputes, account recovery, and limiting damage.

    • Stop payments and contact: do not send more money or respond to the scammer.
    • Call your bank or card issuer: block transactions, replace the card if needed, and start a dispute or chargeback.
    • Secure your email first: change the email password, enable 2FA, and remove unfamiliar recovery options.
    • Secure other accounts: change passwords, enable 2FA, and log out of all sessions.
    • Scan your device: remove suspicious apps or extensions, then run a full malware scan.
    • Save evidence: screenshots, emails, order pages, tracking pages, wallet addresses, TXIDs, and chat logs.
    • Report it: to the payment provider, marketplace, social platform, exchange, or wallet service involved.

These rules are intentionally simple. Most online losses happen when decisions are rushed. Slow down, verify independently, and use payment methods and account controls that give you recourse.

311 thoughts on “Remove Live Security Platinum (TUTORIAL)”

  1. Hey Most of the steps mentioned don’t work for me because I just can’t get ANY Programs to run :( I used registryfix.reg in Safe mode but I still can’t run Rkill in regular mode because the virus just blocks the application…
    Also I didn’t even have any problems with Proxy Servers the only problem is ,that I can’t open anything including: Browser, registry, taskmanager, RKill NOTHING. Iam really desperate I don’t want to reboot I have many important files on my PC
    PLEASE HELP ME :'(

    • Hello Jakob,
      Lets try another way around this :
      STEP 1. While in NORMAL MODE,download HitmanPro and then start this program in ForceBreach Mode
      1.Here are the direct download links for HitmanPro,
      – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
      – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
      2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
      Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
      3. Let HitmanPro scan and remove the detected infections.

      STEP 2: While in NORMAL MODE,download/Run Rkill and then run a scan with Malwarebytes
      1.Download any re-named version of Rkill (direct download links bellow):
      RKILL DOWNLOAD LINK #1
      RKILL DOWNLOAD LINK #2
      RKILL DOWNLOAD LINK #3
      2.Next,please perform a scan with Malwarebytes and then do a RogueKiller and Unhide.exe scan as seen on the guide

      STEP 3. Run a scan with ESET Online Scanner

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push List of found threats
      9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
      10. Push the back button.
      11. Push Finish

      Waiting for your reply to tell me how everything is working.. :) Good luck!

      • Hi, I got same prob as William that Rkill keeps booting, so trying this way. I downloaded Hit Pro, but when I got to run it onc downloaded it wont let me as it says the same as its an exe file.. Any advise

      • Hello Martin,
        Did you run the registryfix.reg file?
        Lets work in NORMAL MODE to see if we can get around this :
        Please run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:

        1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
        2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
        3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
        4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
        5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
        6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
        7. Upon completion of the scan, if anything has been detected, click on Show Result
        8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
        9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

        2.Please perform a scan with HitmanPro as seen on the guide.

        3.Run a scan with ESET Online Scanner:

        1. Download ESET Online Scanner utility.
          ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
        2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
        3. Check Yes, I accept the Terms of Use
        4. Click the Start button.
        5. Check Scan archives
        6. Push the Start button.
        7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
        8. When the scan completes, push Finish

  2. Hello Stelian OMG HOW CAN I THANK YOU I am a person who writes story and after spending a hour trying to fix it I sat and cried I didn’t want to lose anything than I found this I pasted every step and it is finally working THANK YOU SO MUCH I COULD JUST HUG U *Virtal Hug* ;) I will recommend This to all of my friends (:

  3. Thank you so, so much for this wonderful, easy-to-follow guide.
    Though some people have mentioned the virus returning, my laptop seems
    fine for now, after about 2 hours of battling with this malicious virus.
    I was crying in front of my laptop before I decided to borrow my mom’s
    to find a way to solve this issue, as my own wouldn’t let me open any site
    because “the site may cause harm to [my] computer”, according to the virus.
    All my important documents and projects from school are in my laptop,
    and, since I use it to write down notes from classes instead of an actual
    notebook, so are the notes I took down over the whole year of IB.
    And – though not as important – the thousands of videos and pictures I have
    been collecting, too…. I don’t know how I could have overcome this problem
    without your useful post; I couldn’t find one that was as easy or as assuring
    as this one! Really, thank you very much, I think it is wonderful work you’re
    doing, saving crucial data – and tears – of so many people. Your guide was
    very easy to follow, and your comments – though none of them apply to
    myself, for now – are so kind and informative as well.
    Thank you, and God bless you ♥

  4. Hi Stelian.
    Thanks for the guide. However, I can’t seem to get past the 3rd step. When I try to download the registry fix it says: “Not all data was successfully written to the registry. Some keys are open by the system or other processes.” I then tried to do my own registry fix from one of your comments and got a message saying it couldn’t be imported and that there is “an error accessing the registry.” Please help!

      • Hi Stelian,
        I followed what you daid and continued to RKILL then the next steps (malwarebytes and hitmanpro), which seemed to find and remove the malicious threats. I then rebooted and did an online ESET scan as well, which found 9 more threats. I’m not sure if they were removed or just found. My computer seems to be running ok and I can’t seem to find any trace of Live Platinum left, but ideally I want to remove all threats. What should I do now?
        Thank you!

      • Hello Matt,
        Yes,ESET Online scanner will remove automatically all the detected threats…so they’re all gone!
        Stay safe!:)

  5. Hi Stelian,
    Help please! I went to safe mode with networking and used malwarebytes. It found and removed several items but the the live security platinum is still there in regular mode. I re ran malwarebytes again in safe mode but nothing was found this time. I tried going onto the Internet to download other software you’ve mentioned but it keeps redirecting me and now security shield came up which I think is a similar thing to live security platinum? Help please!!!!

    N

    • Hello Nancy,
      Yes,Security Shield is similar to this rogue so you need to remove it as soon as possible… Please follow the below steps:

      STEP 1. While in NORMAL MODE,download HitmanPro and then start this program in ForceBreach Mode
      1.Here are the direct download links for HitmanPro,
      – http://dl.surfright.nl/HitmanPro36.exe (For 32bit)
      – http://dl.surfright.nl/HitmanPro36_x64.exe (For 64bit)
      2.Hold down the left CTRL-key when you start HitmanPro and all non-essential processes are terminated, including this rogue malicious process
      Here is a video that explains with graphic details how to do this : http://www.youtube.com/watch?v=m6eRWTv2STk
      3. Let HitmanPro scan and remove the detected infections.

      STEP 2: While in NORMAL MODE,download/Run Rkill and then run a scan with Malwarebytes
      1.Download any re-named version of Rkill (direct download links bellow):
      RKILL DOWNLOAD LINK #1
      RKILL DOWNLOAD LINK #2
      RKILL DOWNLOAD LINK #3
      2.Next,please perform a scan with Malwarebytes and then do a RogueKiller and Unhide.exe scan as seen on the guide

      STEP 3. Run a scan with ESET Online Scanner

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push List of found threats
      9. Push Export to Text file  and save the file to your desktop using a unique name, such as ESET Scan. Include the contents of this report in your next reply.Note – when ESET doesn’t find any threats, no report will be created.
      10. Push the back button.
      11. Push Finish

      Waiting for your reply to tell me how everything is working.. :) Good luck!

      • Thanks Stelian! Looks like it did the trick since the Live Security Platinum box isn’t popping up in my regular mode anymore…
        I was able to access the internet in Safe Mode with networking however it kept redirecting me to different sites. So I downloaded the programs you mentioned from another computer and put it on a USB to transfer it to the affectted computer. I was then unable to run Hitman Pro using the Force Breach mode in the regular mode so I tried running it in the Safe Mode, which it worked and I followed the rest of your steps there after.
        Here’s my Eset Scan results: C:\Users\Lucas\AppData\Local\Temp\jar_cache1130105515261397219.tmp Java/TrojanDownloader.Agent.NEA trojan cleaned by deleting – quarantined
        C:\Users\Lucas\AppData\Local\Temp\jar_cache2929406719678060418.tmp Java/Exploit.CVE-2012-0507.AN trojan deleted – quarantined
        C:\Users\Lucas\AppData\Local\Temp\jar_cache565304576539688280.tmp multiple threats deleted – quarantined
        C:\Users\Lucas\AppData\Local\Temp\jar_cache8792167532769200996.tmp Java/TrojanDownloader.Agent.NEB trojan cleaned by deleting – quarantined
        C:\Users\Lucas\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\29\48801dd-2dfebb0b a variant of Win32/Injector.UEZ trojan cleaned by deleting – quarantined
        C:\Users\Lucas\AppData\LocalLow\Sun\Java\Deployment\cache\6.0\33\2050fca1-7c6dfbdd multiple threats deleted – quarantined
        C:\Users\Lucas\AppData\Roaming\ncrsl.dll a variant of Win32/Medfos.BL trojan cleaned by deleting (after the next restart) – quarantined

        Just to be on the safe side, how often should these scanners be run? Daily/weekly/monthly?
        Should I install an anti virus program to prevent these from happening in he future? If so, is there one that you would recommend? I’ve read that AVG and Avast seems to be the popular ones..
        Any advice you could provide would be much appreciated!

        N

      • Hello,
        It’s good to see that you’ve manage to get rid of this virus. :)
        You can use this software to run a scan with them once a week if you like.As far as your real time protection goes,I advise to install a security product to protect your computer.Below you can find some quick suggestions:
        Free – Avast 7 Free version or COMODO Internet Security
        Paid : Norton Internet Security 2012,Avast Internet Security 7,G-DATA Internet Security 2012 or ESET Smart Security 5.
        Anyway ,you should really start a thread in our Security Configuration forum as you need to build a layerd security config: http://malwaretips.com/Forum-Security-Configuration-Wizard

        Also it would very good if you took the time and read this article that I’ve wrote: http://malwaretips.com/blogs/how-to-easily-avoid-pc-infections/ .. If you follow it,then we’ll never meet again in this conditions:)

  6. Hi Stelian

    i did the safe mode step but i do not know how to get on the second one

    ]

    STEP 2: Remove Live Security Platinum malicious proxy server

    Live Security Platinum may add a proxy server which prevents the user from accessing the internet,follow the below instructions to remove the proxy.

    Start the Internet Explorer browser and if you are using Internet Explorer 9 ,click on the gear icon [Image: IE gear icon] (Tools for Internet Explorer 8 users) ,then select Internet Options.

    plz help me I beg u asap

    thanks heaps
    cheers

    dany

    • Hello,
      If you internet connections is working then you can skip this step!:)
      Good luck!

  9. Thank you soooo much! i just finished doing as instructed and everything seems to be ok. Thank God there are people like you out there to help those who need it, if I had lost my computer, I would of lost alot of college work! THANK YOU!

  10. Another satisfied customer of this great work. Going to email/post this great repository of free tools.

    Just a suggestion-there is a ton of great info on optional stuff in the comments section; why not add a 7th step of optional steps if the first 6 aren’t successful about using ComboFix, RogueKiller, Avast, Emisoft, ESET Online scanner, etc.

    • Hello,
      In most cases those tools aren’t need it… the people who are experiencing problems and actually need to run this tools , have other infections on their machine apart from this rogue software:)

  11. Thank you for posting this process. However, I need to tell you that rebooting in “Safe Mode with Networking” does not work on a cellular modem. I had to run Windows in normal mode to accomplish all this.

    • What I did was download everything in “normal” mode, then I rebooted to “Safe Mode with Networking” (although the “networking” part was basically moot….), then I ran everything in the order listed.

  13. Thank you Stelian, you saved my day, all my work was in the PC and I thought it was all over :(
    It is now completely fixed, God bless you.

  15. This worked beautifully!!!! One big problem, however. Since using this process, Windows update no longer works. When I go to the update center in Control Panel, I get a red X and a prompt to check for updates. When I click on said prompt I get a dialogue stating that “the update service is not running, you may need to restart”. Obviously that doesn’t work, so another forum suggests using SERVICES.MSC to find and modify the services named “Background Intelligent Transfer Service” and “Windows Update”. Neither of these services appear on the list. I’ve checked multiple forums and found mostly similar suggestions, none of which seem to work. Another much smaller but mildly annoying issue is that my desktop icons will now left-align at every restart. I’m not sure if that’s related or not. If you think my current symptoms could be related to the programs used to axe Live Security Platinum, please let me know if you can think of any solutions. It would really make my day(again)!

    • Hello,
      Lets try to fix this.
      First run a scan with RogueKiller:

      1. Please download the latest official version of RogueKiller.
        ROGUEKILLER DOWNLOAD LINK (This link will automatically download RogueKiller on your computer)
      2. Double click on RogueKiller.exe to start this utility and then wait for the Prescan to complete.This should take only a few seconds and then you can click the Start button to perform a system scan.
        RogueKiller scanning
      3. After the scan has completed, press the Delete button to remove any malicious registry keys.
        Remove File Recovery virus infection with RogueKiller
      4. Next we will need to restore your shortcuts, so click on the ShortcutsFix button and allow the program to run.
        Remove residual damage

      Next,you’ll need to run a File System Check and Disk Check.
      To do this , download Windows Repair All In One and install this utility.
      Then go to Step 2 (Check File System) and click on “DO IT”, after this step is done, go to Step 3 (System File Check) and again click on “DO IT”.
      NEXT,go to the last Startup Repairs tab and click the Start button (bottom right)
      Note: When asked if you would like to create a restore point. It is recommended just in-case something does not go as planned.

      1. Click Unselect All
      2. Put a checkmark in the following items:
        • Repair Hosts File
        • Repair WMI
        • Remove Temp Files
        • Repair Windows Updates
        • Repair Windows Firewall
        • Remove Policies Set By Infections
        • Set Window Services To Default Startup

        Note: Leave everything else unchecked

      3. Put a checkmark in Restart System When Finished
      4. Now click the Start button (bottom right)

      Let me know everything goes…:D

      • I had the same problems as the person above. I used the Rogue Killer and Windows Repair AIO as you said, which did fix the Windows Updates, but still getting errors when trying to install those updates. Also, Windows Firewall still isn’t working. When trying to turn it on I get a window pop up and it says, “Windows Firewall can’t change some of the settings. Error code 0x8007042c” When trying to install the Windows Updates the error code is 80246008.

        Thanks for all the help, the tutorial on removing that Live Security Platinum was awesome! I was trying to figure it out all night until I stumbled across this page.

      • Also, I just noticed my AVG isn’t scanning or updating anymore after getting this virus. It just doesn’t do anything. Upon checking the scan logs I see the message as follows:

        “Whole computer scan”;”7/28/2012, 4:02 AM”;”The scan log is corrupted (scan has not finished properly)”

      • Thank you soooooooo much! Even though it took hours, my computer is once again perfect! You rock!!!

      • Desktop icons are fixed(yayThanks!), but I’m having the same Update problem as Justin (error code 80246008) and also the same Windows Firewall problem. The link you provided in response to his question didn’t work; for Method 1, BITS still doesn’t show up in my services list, and Method 2 didn’t appear to change anything. I made sure to run it as Administrator, but I got the same result. I ran RougeKiller again but didnt come up with anything. Any ideas?

      • Hello,
        Can you try this steps:
        1. Click START
        2. Type “cmd” in the Search Box and then press Enter
        3. Right-click “cmd.exe” and select “Run as administrator”
        4. Click “Continue” on the “User Account Control” Window
        5. In the command prompt type the following command
        sc create BITS binpath= “c:\windows\system32\svchost.exe -k netsvcs” start= delayed-auto
        6.Restart your computer and check if the problem is solved.

      • BITS now shows up in Services, and Windows Update appears to respond, but still fails to download updates(progress bar moves, but still says 0KB, 0% complete the whole time), or just freezes, or explorer.exe crashes etc -_-. I tried this (http://support.microsoft.com/kb/956706) solution again, but when I try to start the BITS service I get the following error: “error 2 – The system cannot find the file specified” So close yet so far!!!!!! If it’s any help I still think you’re a friggin’ genius!

      • Hello Dan,
        Most likely you have a file that is missing….. Can you please run a Combofix scan and post the log in here:

        Get a USB stick and copy on it Combofix, then transfer it to the infected computer and perform the following steps:
        Please read and follow all the steps very carefully.

        Download ComboFix from one of the following locations:

        COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
        COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)

        VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

        • Close any open browsers.
        • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
          ———————————————————–

          • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
          • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
            ———————————————————–
          • Close any open browsers.
          • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
          • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
          • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

          ———————————————————–

         

        1. Double click on ComboFix.exe & follow the prompts.
        2. Accept the disclaimer and allow to update if it asks
        3. When finished, it shall produce a log for you.

        Notes:

        1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
        2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
        3.  If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

  17. Hi, thank you for your tips, I entered the serial you gave me and installed avg antivirus that god rid of the shitty Live security platinum shitty virus

  18. Thanks for the tips… I am a PhD student with all my life on my laptop and only a month away from defense!!! I can’t lose my laptop now!
    I am stuck at step 4, as I seem not to be able to run RKill. I tried all the renamed versions as well, but when I double click on it, nothing happens… Help me please :(

    • Hello,
      Please run a scan with Malwarebytes Anti-Malware in Chameleon Mode in Norman mode:

      1. Download Malwarebytes Chameleon from here and extract it to a folder in a convenient location
      2. Make certain that your PC is connected to the internet and then open the folder where you extracted Chameleon to and double-click on the Chameleon help file and then follow the onscreen instructions to use it.
      3. If the Chameleon help file itself will not open, then double-click each file one by one until you find one that works, which will be indicated by a black DOS/command prompt window Note: Do not attempt to open mbam-killer as that is not a Chameleon executable and serves a different purpose)
      4. Follow the onscreen instructions to press a key to continue and Chameleon will proceed to download and install Malwarebytes Anti-Malware for you
      5. Once it has done this, it will attempt to update Malwarebytes Anti-Malware, click OK when it says that the database was updated successful
      6. Next, Malwarebytes Anti-Malware will automatically open and perform a Quick scan
      7. Upon completion of the scan, if anything has been detected, click on Show Result
      8. Have Malwarebytes Anti-Malware remove any threats that are detected and click Yes if prompted to reboot your computer to allow the removal process to complete
      9. After your computer restarts, open Malwarebytes Anti-Malware and perform a Full System scan to verify that there are no remaining threats

      2.Please perform a scan with HitmanPro as seen on the guide.

      3.Run a scan with ESET Online Scanner:

      1. Download ESET Online Scanner utility.
        ESET Online Scanner Download Link (This link will automatically download ESET Online Scanner on your computer.)
      2. Double click on the Eset installer program (esetsmartinstaller_enu.exe).
      3. Check Yes, I accept the Terms of Use
      4. Click the Start button.
      5. Check Scan archives
      6. Push the Start button.
      7. ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.
      8. When the scan completes, push Finish

  19. Stelian, I would make love to you all night and day, if I was that way inclined. I thought my laptop was finished. I sat in the corner and wept for its possessed soul. By a remarkable stroke of luck I found this guide, followed it step-by-step and Voila! The malware has vanished. I couldn’t be happier. Send me your address so I can send you some cake and my worn underwear. You’ll need to, er… send me your credit card details first.

  20. Yes thank you very much for the activation key. it allowed me to send one of the nastiest ignorant hatefull messages i have ever written in my lifetime that i can surely hope reaches the software developer whoever gave us this key thank you very much you are a beautiful soul and should feel great about yourself.

    • Thank you so much Stelian! Your step-by-step guide was very helpful God bless you.
      Another problem I’m facing now is, after the removal of the Live Security Platinum, my Internet explorer and Firefox browsers are unable to connect to the internet, and it has also disabled my windows firewall and will not allow me to switch it on.

      Please help me!!

      • Hello,
        If you have a USB disk then download and copy the Combofix utility on it and then copy/paste on the infected computer.. then run it as you see in the below instructions:
        Download ComboFix from one of the following locations:

        COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
        COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)

        VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

        • Close any open browsers.
        • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
          ———————————————————–

          • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
          • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
            ———————————————————–
          • Close any open browsers.
          • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
          • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
          • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

          ———————————————————–

        Waiting for your reply to tell if you have a working internet connection or not… :P

      • Hi, I have downloaded the Combo fix as per your instruction. I don’t have any firewall running, but I have Ad Aware Antivirus with Antispyware, I have unchecked everything I could from the window start up menu and I’ve also turned off the real time protection, but I cannot turn off the green shield button and Combo fix is detecting it as real time scanner still active. What shall I do please, how do I turn it off?

        Thanks for your help.

      • Uninstall that crappy antivirus,then run Combofix.After Combofix has finished its job , go to avast.com and download and install Avast Antivius 7 Free….. ;)
        Next,reply back on how things are running.

      • Hello,
        Lets try to fix this problem:

        1.Download Complete Internet Repair utilityto your desktop
        2.Unzip all the files to their own folder on the desktop
        3.Within the folder double click CIntRep
        4.Select the following items,then press the GO button.

        • Reset Interent Protocol (TCP/IP)
        • Repair Winsock (Reset Catalog)
        • Renew Internet Connection
        • Flush DNS Resolver Cache
        • Reset Windows Firewall Configuration
        • Reset the default hosts fie

      • What firewall are you using?Can you please try to stop it from running to see if this will fix your problem.

      • Get a USB stick and copy on it Combofix, then transfer it to the infected computer and perform the following steps:
        Please read and follow all the steps very carefully.

        Download ComboFix from one of the following locations:

        COMBOFIX DOWNLOAD LINK #1 (This link will automatically download Combofix on your computer)
        COMBOFIX DOWNLOAD LINK #2  (This link will automatically download Combofix on your computer)

        VERY IMPORTANT !!! Save as Combo-Fix.exe during the download. ComboFix must be renamed before you download to your Desktop

        • Close any open browsers.
        • Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.
          ———————————————————–

          • Very Important! Temporarily disable your anti-virus, script blocking and any anti-malware real-time protection beforeperforming a scan. They can interfere with ComboFix or remove some of its embedded files which may cause “unpredictable results”.
          • Click on this link to see a list of programs that should be disabled. The list is not all inclusive. If yours is not listed and you don’t know how to disable it, please ask.
            ———————————————————–
          • Close any open browsers.
          • WARNING: Combofix will disconnect your machine from the Internet as soon as it starts
          • Please do not attempt to re-connect your machine back to the Internet until Combofix has completely finished.
          • If there is no internet connection after running Combofix, then restart your computer to restore back your connection.

          ———————————————————–

         

        1. Double click on ComboFix.exe & follow the prompts.
        2. Accept the disclaimer and allow to update if it asks
        3. When finished, it shall produce a log for you.

        Notes:

        1. Do not mouse-click Combofix’s window while it is running. That may cause it to stall.
        2. Do not “re-run” Combofix. If you have a problem, reply back for further instructions.
        3.  If after the reboot you get errors about programms being marked for deletion then reboot, that will cure it.

        Next, please post the log back here and let me know how things are running.

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