Adobe flash player virus on computer and android

[David1]

Please see above for details. I need this issue solved urgently, as I am unable to use email and many other sites.

 

[TwinHeadedEagle]

Hi,



Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatibale with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[David1]

Thanks for the response. I have attached the requested files. Please let me know if there is anything else.

 

[TwinHeadedEagle]

Download attached fixlist.txt on the same location as FRST (otherwise the fix won't work)
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system

Open FRST, and click Fix. Attach me that report after it is finished.

***** NEXT *****​

Please download zoek.zip or zoek.rar by smeenk (

) from here or here and save it to your Desktop.
Unpack the archive...

• Close any open browsers
• Temporarily disable your AntiVirus program. (If necessary)
  If you are unsure how to do this please read this or this Instruction.
  
• Double click on zoek.exe to run the tool .
  Please wait while the tool does not start...
  
• Copy the text present inside the code box below and paste it into the large window in the zoek tool:
  NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to the operating system
  
  

  createsrpoint;
  emptyfolderscheck;delete
  autoclean;
  emptyclsid;
  emptyalltemp;
  ipconfig /flushdns;b

• Click on
  
  button.
  Please wait until a logreport will open (this can be after reboot)
  
• Save notepad to your Desktop and attach here zoek-results.log
  Note: It will also create a log in the C:\ directory named "zoek-results.log"

 

[David1]

I have attached the requested file and will now continue with step 2.

 

[David1]

Here is the other file as well. Thanks.

 

[TwinHeadedEagle]

How is the situation now?

 

[David1]

Still the same issue. I just tried to go to Google and it gave me the Adobe Flash page again.

 

[TwinHeadedEagle]

Ok, lets run one more tool:


Please download Malwarebytes AntiRootkit (MBAR) and save it to your desktop.
For full instructions how MBAR works, read this article

> Doubleclick on the MBAR file

and allow it to run.
• Click OK on the next screen, to allow the package to extract the contents of the file to its own folder named mbar.
• mbar.exe will launch automatically. On some systems, this may take a few extra seconds. Please be patient and wait for the program to open.
• After reading the Introduction, click Next if you agree.

• On the Update Database screen, click on the Update button. Once you see 'Success: Database was successfully updated' click on Next
• Under Scan Targets ensure all boxes are ticked. Then click the Scan button.

Notice: with some infections, you may see two messages boxes:
- 'Could not load protection driver'. Click 'OK'.
- 'Could not load DDA driver'. Click 'Yes' to this message, to allow the driver to load after a restart. Allow the computer to restart. Continue with the rest of these instructions.

>> If malware is not detected, click the Exit button to close the program and post the mbar-log-year-month-day.txt and system-log.txt reports.

>> If an infection/s are found ensure Create Restore Point are ticked. Then select the "Cleanup! button to remove threats.
• The clean up procedure will be scheduled for process, pop-up will be shown.
Select the Yes button and the system should re-boot to complete the cleaning process.

>> Notice: only if an RootKit are detected, ensure to run fixdamage.exe tool located in mbar folder, \Plugins\fixdamage.exe
- Run fixdamage.exe, at the black window to continue type Y (alias for Yes). Wait few seconds for execution ...
- When you see "press any key to exit" fix is completed, press any key to close the window. Reboot the system.


> The following reports will be created in mbar folder:
1. mbar-log-year-month-day (hour-minute-second).txt
2. system-log.txt

Please post both logs in your next reply.

 

[David1]

The scan finished and didn't find anything. I attached the files. Thanks.

 

[TwinHeadedEagle]

Ok, PC is clean, but you need to reset your router? Do you know how?

 

[David1]

I reset the router and the issue seems to be resolved. Thanks for your help! One other question -- a number of the anti-malware, etc programs I ran removed or tried to remove the Pokki start menu program for Windows 8. I assume it is safe to reinstall this?

 

[TwinHeadedEagle]

We removed Pokki already, does it appears in Control Panel?

 

[David1]

It was removed, but I'm wondering if it is safe to reinstall it or whether it could have been part of the problem, because multiple programs flagged it as an issue.

 

[TwinHeadedEagle]

Pokki is considered as Potentially Unwanted Program, because it is bundled with Adware, so I suggest you not to install it anymore. Tell me why are you using Pokki, so I can recommend you an alternative.

 

[David1]

Windows 8 doesn't come with a start menu so I downloaded Pokki as a start menu.

 

[TwinHeadedEagle]

This one is used a lot

http://www.classicshell.net/

Or you can ask for others opinion in other section of this forum.

 

[David1]

Thanks!

 

[TwinHeadedEagle]

I can recommend you this software to avoid Adware in the future. Unchecky is very light and install and forget program. It works in background and has auto update feature, so beleive me you will forget it is installed.

http://unchecky.com/

Read here how it works --> http://www.howtogeek.com/179758/how-to-avoid-junkware-offers-with-unchecky/



• The following will implement some post-cleanup procedures:

=> Please download DelFix by Xplode to your Desktop.

Run the tool and check the following boxes below;

Remove disinfection tools

Create registry backup

Purge System Restore
Click Run button and wait a few seconds for the programme completes his work.
At this point all the tools we used here should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

 

[David1]

Unfortunately the same issue has returned. Shall I repeat the above steps again? Please advise. Thanks.