Troubleshoot adware after update os el capitan on Mac book air

Vince64

New Member
Thread author
Nov 6, 2015
3
Hello,
After an OS update to el capitan on my macbookair yesterday, I got a popup on my screen and also in my browsers when trying to go online... Both of them slowing down my computer and blocking any web navigation.
(I send this from my Imac).
I have downloaded Malwarebytes and could let it run, but no result, I installed also Avira and also no virus or malware founded after complete scan.

All transfers to my iMac are going via USB sticks at this time.

Thanks for helping
 

Atlas147

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Jul 28, 2014
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Can you take a screen shot of the popups? Maybe we can get a better look at what it is
 
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Vince64

New Member
Thread author
Nov 6, 2015
3
mw01.jpg
mw02.jpg
 
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Atlas147

Level 30
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Content Creator
Well-known
Jul 28, 2014
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I check the URL it looks like a legitimate website, maybe you are connecting to something other than your home router and it requires you to login? Check your network to see if you are actually on your router or another device, it could be the cause
 
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Vince64

New Member
Thread author
Nov 6, 2015
3
Hope it could be the reason. I checked the router, it's the good one right now and no popup or problem more than 1 hour ago.
Maybe it took a lot of time before the connection was back automaticaly, I didn't give a look on this ! No warning message also.
And so long it was'nt right, I got this from my provider. Never happens before !

Thanks for your time about this no adware or virus problem...
 
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Chromatinfish 123

Level 21
Verified
May 26, 2014
1,051
HI, Could you please give us some more information? Likes
- How frequently do these popups come up?

- When do they come up?

- Do they come up just when you start, or every time you try to visit a webpage it comes up? Or it locks you from going anywhere altogether?
 
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