After Using AdwCleaner Windows freeze after restart

[tosia]

Hi,


My computer was infected yesterday. The symptoms were: My browser Firefox was starting by itself and I was getting some kind ads. I scanned my computer with my Eset Internet Security and with Malwarebytes Anti-Malware but it did not help. In the end, I used AdwCleaner and completely without thinking, I agreed to clean things, which it found it. After this when I restarted computer I have got into Windows but just after few seconds it freeze and I cannot do anything.

I'm sending you some .logs to show what this application did it (OK, myself)

Please, help me to solve this problem because I really do not want to clean my computer and start everything from the beginning.

Thanks in advance for any suggestions.

 

[TwinHeadedEagle]

Hello,


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.

• Double-click to run it. When the tool opens click Yes to disclaimer.
• Press Scan button.
  
  
  
  
  
• It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
• The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.

 

[tosia]

I made this scan in the save mode because I was not able to get in the Windows normal mode.
If I remembered well everything start to go down before AdwCleaner scan started when Mail.RU website open by itself.

 

[tosia]

Hi,

Is there someone who can help me?

P.S.
Mr.TwinHeadedEagle do you remember me?

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[tosia]

Hi,

Thanks for your response. I have one question, I look at file fixlist.txt and I noticed some lines about mail.ru. This is reason why everything started to go down in my computer. I want to ask if this fix is gonna delete and clean my computer from anything connect to mail.ru or maybe you just setup things to work well. If this is the case I would like if possible to completely clean my computer from everything connected to a mail.ru.
I will wait with my fixing to your response.

 

[TwinHeadedEagle]

Yes, it is going to delete some mail.ru settings.

 

[tosia]

Thanks Now, I'm going to do what you told me.

 

[tosia]

Hey,

Nothing has changed after a fixing. I have to mention two things that I forgot to tell you earlier:
1.Everything kind of frozen, but I can still move the cursor on the desktop.
2. In the computer is started from the Windows taskbar appears time and icon of the Internet, which has on it a spinning wheel, which symbolizes that he needed some time to connect. This circle at one point stops and this is the end of the entering the Windows.

 

[tosia]

P.S.
Error
2. In the computer is started from the Windows taskbar appears...
It suppose to be: When computer is booting to the Windows a taskbar appears....

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[tosia]

Hi,

I did a fix in the Save mode but I'm not sure if everything went well because whole process took maybe two seconds. I don't know how it suppose to be this is why I tell you about this and still nothing changed.

 

[TwinHeadedEagle]

Do you have internet now?

 

[tosia]

No, it's freezing the same way like before. It's freezes before getting connection.

 

[TwinHeadedEagle]

Check Disk

• Press the
  
  on your keyboard. Type cmd and right click >> Run as Administrator.
• Copy/Enter the command below and press Enter:

• chkdsk C: /r

• You should get a message to schedule Check Disk at next system restart. Please type Y and press Enter.
• All you should do now is to restart your PC and let the Check Disk process finish uninterrupted.

Check Disk report:

• Press the
  
  + R on your keyboard at the same time. Type eventvwr and click OK.
• In the left panel, expand Windows Logs and then click on Application.
• Now, on the right side, click on Filter Current Log.
• Under Event Sources, check only Wininit and click OK.
• Now you'll be presented with one or multiple Wininit logs.
• Click on an entry corresponding to the date and time of the disk check.
• On the top main menu, click Action > Copy > Copy Details as Text.
• Paste the contents into your next reply.

 

[tosia]

I'm still waiting to finish

 

[tosia]

Hi,

There is a lots of to say. First of all when I did chkdsk C: /r first time after restart it came back to regular mode and it stopped (or freezes). Next I tried again of course in Save mode and after restart black screen appeared with 8 dots on left and I knew that something was going on. it took so long that I left this for whole night. In the morning computer was in the Windows and was a lots of things to do. first of all my malwarebytes program made probably in the night the scan and there were some things to remove. which I did.
Internet was not connected but after troubleshooting checking it started to work. After this I did restart and computer come back to the Windows but again it stopped (or freeze) like before. But I noticed that this problem maybe is not about a freezing because when I click on icon of some application on desktop it showed up this wheel (spinning) which is to show that apps is in the process. I was waiting 1/2 hour because I hoped that maybe after long time this application will start to work, but nothing happened but after 1 hour one more icon appeared on the right side of Taskbar close to the Time it means that something there is working but very, very slow. This is my observation and I'm not sure if it will help you but I think is important.

 

[TwinHeadedEagle]

Okay, let's make some more checks:

Temperature Check

• Please download Speccy to your Desktop.
• Unpack archive and start Speccy64.
• Wait a few seconds until it finishes checking and then make a screen shot of the Speccy window.
• Upload the image in your next reply.

Scan with Farbar Service Scanner

Download Farbar Service Scanner by Farbar and save it to your desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Make sure all of the options are checked!
• Press Scan.
• It will create a log (FSS.txt) in the same directory the tool is run.

Please include that log in your next reply.

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition.txt option is checked.
  
  
  
  
  
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please attach report into your next reply.

System File Checker

• Press the
  
  on your keyboard. Type cmd and right click >> Run as Administrator.
• Copy/Enter the command below and press Enter:

• sfc /scannow

• Windows will begin with system scan.
• When done, please reboot your system.

System File Checker report:

• Press
  
  + R on your keyboard at the same time. Type cmd and click OK.
• Copy/Enter the command below and press Enter:

• findstr /c:"[SR]" %windir%\Logs\CBS\CBS.log >"%userprofile%\Desktop\sfcdetails.txt"

• Attach sfcdetails.txt from your Desktop in your next reply.

 

[tosia]

Hi,

 

[TwinHeadedEagle]

Can you scan with Adwcleaner again and let me know if something is detected?