A lot of independent testors have found Avira much stronger than Avast in heuristics, including av-comparatives.org and dottech.org. For example: http://dottech.org/14151/windows-best-free-antivirus-antimalware-program-microsoft-security-essentials-vs-avira-vs-avast-vs-avg/it seems strange to me that Avira has better zero day protection. why you say it?
I clean infected computers and avira did will better than avast but I love avast too you know
Nagscreen is gone - correct.I am glad to read that Avira dropped their nagscreens but the 'ask-toolbar' would be worse, it was posted above that if you decline it, your protection is hampered.
Are you sure you call the right number (1-866-951-7679), it sounds like you got involved with a fake phishing scam maybe pretending to be Avast. As you may not know you can get infected using any AV if you download watch what you download and where you click because no product will detect every malware. Never use any type of online service for repairing your system even if it is sponsored by a trusted AV company because most have contracts with third-party companies that actually to the tech support, always take your system to a local computer repair shop it is best to ask around to make sure you will get the best service. In my area Staples offers excellent computer service. Most paid AV's will not offer free computer repair or malware removal they will only offer support for the product. If I was you I would call the number back, ask to speak with a manager verify that the number is actually Avast Tech Support and ask for a refund. Unless they made it clear to you that running the service might destroy your system, you should get a refund.I was using Avast premium and my computer got infected and avast stopped working. I called there support line and they (an asvast tech) remoted into my computer. He informed me that I needed an engineer cleaning and it would cost an additional $179.00. He said that would fix everything. so I reluctantly said ok and gave them my credit card #. He told me after they were done my computer would reboot and everything would be taken care of. They did it. It rebooted. And it was completely destroyed. All i had was a black screen with a mouse pointer. I called them back and asked them "what now?" and they proceeded to tell me that my operating system must have gotten corrupted during their cleaning and they were sorry but i would have to reinstall windows. I asked for my money back and I was transferred to an extremely rude guy that said there would be no refund given. I then proceeded to call my credit card company. The representative from my credit card company called avast with me on the line to request a refund. The woman we got was unbelievable. She was screaming at us, talked over everything either of us had to say and did not listen to a word either of us said. At one point I said to the avast woman "are you going to let us speak or are you going to talk over everything?" she said "go ahead speak" on the second word she started talking again. She hung up on us after a few more statements. After which the card rep. said there should be no problem getting my money back and she had never seen or heard of such behavior form a customer care person.
I am now installing windows 7 on that computer and I have installed Avira on all of the other computers I use at home and at work with no complaints. Avira defiantly has a smaller footprint and seems to have a higher level of security than even the avast's premium service. I for one will never use avast again and I recommend other people not use avast either.
I always laugh to such comments. I never had any problems with AV "X" and that means it's the best. The fact that you never had problems means that you either think before you click and you haven't visited any malicious websites or that your AV doesn't detected them if you have visited such sites.avast always was very good when i have it time ago. now i use baidu and never had problem.