I was using Avast premium and my computer got infected and avast stopped working. I called there support line and they (an asvast tech) remoted into my computer. He informed me that I needed an engineer cleaning and it would cost an additional $179.00. He said that would fix everything. so I reluctantly said ok and gave them my credit card #. He told me after they were done my computer would reboot and everything would be taken care of. They did it. It rebooted. And it was completely destroyed. All i had was a black screen with a mouse pointer. I called them back and asked them "what now?" and they proceeded to tell me that my operating system must have gotten corrupted during their cleaning and they were sorry but i would have to reinstall windows. I asked for my money back and I was transferred to an extremely rude guy that said there would be no refund given. I then proceeded to call my credit card company. The representative from my credit card company called avast with me on the line to request a refund. The woman we got was unbelievable. She was screaming at us, talked over everything either of us had to say and did not listen to a word either of us said. At one point I said to the avast woman "are you going to let us speak or are you going to talk over everything?" she said "go ahead speak" on the second word she started talking again. She hung up on us after a few more statements. After which the card rep. said there should be no problem getting my money back and she had never seen or heard of such behavior form a customer care person.
I am now installing windows 7 on that computer and I have installed Avira on all of the other computers I use at home and at work with no complaints. Avira defiantly has a smaller footprint and seems to have a higher level of security than even the avast's premium service. I for one will never use avast again and I recommend other people not use avast either.
Are you sure you call the right number (
1-866-951-7679), it sounds like you got involved with a fake phishing scam maybe pretending to be Avast. As you may not know you can get infected using any AV if you download watch what you download and where you click because no product will detect every malware. Never use any type of online service for repairing your system even if it is sponsored by a trusted AV company because most have contracts with third-party companies that actually to the tech support, always take your system to a local computer repair shop it is best to ask around to make sure you will get the best service. In my area Staples offers excellent computer service. Most paid AV's will not offer free computer repair or malware removal they will only offer support for the product. If I was you I would call the number back, ask to speak with a manager verify that the number is actually Avast Tech Support and ask for a refund. Unless they made it clear to you that running the service might destroy your system, you should get a refund.
I have been running my computer business for nearly 11 years, sometimes when a system is severely infected, I will explain to my customer that removing the infection might destroy their system. They have an option, I can either just backup their important files and reinstall Windows for a set price or they can take the chance of trying to remove the infections for a set price and if system is destroyed I'm not reliable and they will get no refund because I still had to perform my work. I always recommend to my customers with severe infections to reinstall Windows, it is the only sure way to fix all problems, cost them less money and is fast and simple. When I do reinstall Windows, I will move all of the important files back to the newly installed system and run all of the Windows Updates and install the AV of the customer's choice and make sure it is updated and running good. If you want anything else done then it will be extra charge.
I'm sorry to hear that you got scammed, most online tech services are nothing but scams. It is impossible to completely check out a system using remote services. The system needs to be in front of you in order to do a complete checkup.
Enjoy!!