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2% wouldn't sink us in support calls and man hours but would be a substantial burden, anything higher could be catastrophic. But yes, in addition to a very low FP environment being a requirement for us we practice proactive whitelisting of known problem applications or potential conflicts. The folks up front get really angry when clients complain and man hours per client surpass what they feel is acceptable.![]()
Some businesses don't have a vetting procedure prior to doing anything. LOL... you know the outcome. During vetting I see 0 to ~1.5 % FPs. The stuff gets verified and whitelisted. After it is basically on-going maintenance as required.
The industry average is somewhere along that 1 to 2 % range. Microsoft is currently at approx. 1.3 % FPs in their security solutions.
Enterprises use PUPs all the time. And most of the times enterprise IT matters are not tightly managed. That is the average enterprise IT reality.