Bitdefender Safe Files feature

Discussion in 'Bitdefender' started by iAwake, Aug 14, 2017.

  1. iAwake

    iAwake Level 1

    Aug 4, 2017
    40
    115
    Palestine
    Windows 10
    Emsisoft
    Hello! My ISP offers Bitdefender 2018 for as little as 10$ so I decided to try the new version of 2018. I tried to Install Revo Uninstaller and here is the surprise! Bitdefender blocks the setup and gives me a notification saying that the setup is trying to modify a file in one of my protected folders. Screenshot (1).png Screenshot (2).png
    This is ridiculous. Bitdefender should decide whether this program should be allowed or blocked not block every single one. Please tell me what you think and should I disable this feature or is there anything I can do to configure it in a better way? Thank you
     
  2. Lockdown

    Lockdown From AppGuard
    Developer

    Oct 24, 2016
    2,708
    11,871
    AppGuard LLC Virginia, U.S.
    #2 Lockdown, Aug 15, 2017
    Last edited: Aug 15, 2017
    Error code 8007005 usually means the user has insufficient privileges or "Access is Denied." It you get no help here, then your best option is to open a support request with Bitdefender or search the Bitdefender forum for similar reports.

    Try disabling Bitdefender and then installing Revo.
     
  3. iAwake

    iAwake Level 1

    Aug 4, 2017
    40
    115
    Palestine
    Windows 10
    Emsisoft
    Thank you very much for your reply. Yes that was what I did. I had disabled Safe Files feature and then was able to install revo. The problem is Bitdefender should have improved this feature to avoid catching legitimate software.
     
  4. Lockdown

    Lockdown From AppGuard
    Developer

    Oct 24, 2016
    2,708
    11,871
    AppGuard LLC Virginia, U.S.
    You have images of the problem so submit a bug report via their support. Theoretically making a bug report will help others who face the same thing.
     
    iAwake likes this.
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