Poll Bitdefender vs Avira Database

Discussion in '360 (Qihoo)' started by greyowl, May 26, 2017.

?

Which engine should I enable in Qihoo 360

  1. Bitdefender

    17 vote(s)
    27.0%
  2. Avira

    6 vote(s)
    9.5%
  3. Both

    40 vote(s)
    63.5%
  1. AtlBo

    AtlBo Level 22

    Dec 29, 2014
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    Qihoo 360
    Thanks:

    Update time: Tue Jun 6 02:40:11 2017
    Signature number: 8779889
    Update time GMT: 1496706011
    Version: 7.71732

    No idea why windows search doesn't turn up the file searching date...
     
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  2. mekelek

    mekelek Level 21

    Feb 24, 2017
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    so tldr: Avira resells outdated definition database meanwhile Bitdefender updates theirs.

    why am i not surprised.
     
  3. roger_m

    roger_m Level 12

    Dec 4, 2014
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    No, the problem is that 360 is slow to update the Avira definitions. I just opened Glarysoft's Malware Hunter and did an update, and it then had Avira signatures from today.

    For as long as I can remember, 360 products have at times had issues with updates being delayed.
     
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  4. mekelek

    mekelek Level 21

    Feb 24, 2017
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    or they're licensing a different package that has older sigs.
    why would they delay Avira's but have Bitdefender properly.
     
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  5. Parsh

    Parsh Level 24
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    Dec 27, 2016
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    Look for filename "update_BD.txt". Try making a search with the parent folder (or the outermost updates folder) and see if you get this file, for date details.
    EDIT: had made this post earlier, I see you already found it.
     
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  6. Parsh

    Parsh Level 24
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    I updated Malware Hunter Pro after a long time, today. The update does not show any error, it just shows completion of the progress bar (and we assume that the update was clean).
    Now when I go to its folder, all the update files are of date 25-05-2017 (the date of installation) and not today.
    Screenshot (838).png Screenshot (837).png
    What today's AV Update log shows:
    There can be a similar problem with the update process in case of Qihoo, leading to old definitions of Avira.
    It will be nice if someone can verify this from the Update LOG of Qihoo 360's AV module (Avira).
     
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  7. roger_m

    roger_m Level 12

    Dec 4, 2014
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    @Parsh The update completed for me, and I have 12 files with today's date in the Avira folder. Are you running v1.37.0.69 which was released two days ago?

    I remember there was a time few months back when Malware Hunter always failed to download the Avira updates. I had to uninstall and then reinstall it to fix it.
     
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  8. Parsh

    Parsh Level 24
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    Mine seems to be the previous version, and I can see a program update available. I'll update and check how it goes.

    On a different note, @AtlBo can you please check the Avira 'Update Log' in Qihoo folders to see if any error messages are indicated, like in my case with Glarysoft MH. I suspect that this can be a potential problem in case of Avira engine, that they might need to fix (if present).
     
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  9. davetenay

    davetenay Level 2

    Jul 31, 2015
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    The Avira update log in Qihoo doesn't report anything but this line: Update time GMT: 1496826906.

    Anyway I don't think it's an issue with the update, because if you download the Avira definitions file from Qihoo website (which should contains signatures of today June 7) and unzip, it also contains outdated definitions of May 3: Download Free Antivirus | 360 Total Security

    Virus Database File
    Version: 7.14.3.174
    FUP: 1
    License date: 3.5.2017
    VDF date: 3.5.2017
    Minimum engine: 7.9.4.32
    Signatures: 12491653
    Required linked VDF: 7.14.3.89
    Source: 7.14.3.174
    Compiler: 1.5.0.4
     
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  10. AtlBo

    AtlBo Level 22

    Dec 29, 2014
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    #50 AtlBo, Jun 7, 2017
    Last edited: Jun 7, 2017
    @Parsh

    ...Same single entry as @davetenay. Maybe this is a case where Qihoo is using a "best of Avira" set of definitions to save some money. No idea what criteria Avira uses for licensing the sigs, but I wouldn't be 100% surprised. As long as the Bitdefender updates are fairly regular I don't see a problem with the combo. However, if it is true that Qihoo uses limited Avira updates, full disclosure certainly could be available from the company. Maybe it is someplace, but I haven't seen it myself or I would have posted on MTs. :)
     
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  11. Parsh

    Parsh Level 24
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    @roger_m looks good now. Latest definitions (Signatures: 13117563).

    Not the vbase0xx.vdf file, I'm referring to an update "Log file" that would show all update attempts, whether successful or not. Anyways, from your screenshot, it appears that your update was successful and clean, so there's no need to check.
    I wonder what Qihoo has to say about this issue :(
     
  12. AtlBo

    AtlBo Level 22

    Dec 29, 2014
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    @Parsh this is the one I referenced:

    C:\Program Files (x86)\360\Total Security\deepscan\SDEng\savapi\update_Avira

    Yes, I think Qihoo should know that this happens. I can feedback a link to this thread perhaps. So you think this is likely a bug with 360 or the servers?
     
  13. Parsh

    Parsh Level 24
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    Okay, got it. Can you share that log file here?
    Yeah! Well if the logs show that the updates have been performed successfully without any errors in connectivity or file checking (verification) issues, that indicates that the files were downloaded just right, and there was some problem installing the update.
    However, we cannot be fully sure about this. The servers referred must be according to the API/module kit of Avira engine being used and there should be no trouble fetching or rather connecting to the right servers with the necessary latest definitions.
    Glarysoft (latest version) has no problems updating Avira with the latest data. Hopefully, Qihoo is using the latest available/working Avira interface like Glarysoft. Let us leave this for Qihoo to troubleshoot.
     
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  14. AtlBo

    AtlBo Level 22

    Dec 29, 2014
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    Here is all that is in the file as @roger_m noted:

    Update time GMT: 1496826906

    It's showing no attempt whatsoever to update. Think I agree with @roger_m that the reason for the age of the defs is not 360s update mechanism. Likeliest then it has to do with Qihoo's agreement with Avira. I agree let Qihoo sort it out. Thanks.
     
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  15. davetenay

    davetenay Level 2

    Jul 31, 2015
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    I also think it has to do with agreement between the two parties.
     
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  16. mamamia

    mamamia Level 2

    Feb 27, 2016
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    In conclusion, Avira engine is not updated from several weeks.
     
  17. AtlBo

    AtlBo Level 22

    Dec 29, 2014
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    Certainly appears to be the case. Could be Qihoo is using the Avira signatures of the most dangerous past malwares or maybe PUPs. Can't say for sure what Qihoo is doing with Avira it just appears to be something along those lines.
     
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  18. mamamia

    mamamia Level 2

    Feb 27, 2016
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    Qihoo replied to an user about this issue (via Facebook):

    "Sorry for the inconvenience.
    Our tech team would like to solve the issue through a remote troubleshooting.
    Can you tell us when you will be available? ( your time zone and available time)

    Also, please download TeamViewer, a third-part remote support tool, for remote check.
    https://download.teamviewer.com/download/TeamViewerQS.exe

    After running the tool, please provide the ID and Password on the tool so our tech team can connect to your computer.

    Thank you,
    Joyce".
     
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  19. jamescv7

    jamescv7 Level 61
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    Two different characteristics.

    1) Avira is known for rapid database delivery hence it can gather the most sophisticated threats, considering the fact where it relies own from Cloud itself. (none almost from BB or other modules).

    2) Meanwhile Bitdefender provides balance on delivery, which why it undergone not only on typical Cloud analysis but also on other tools like Ai or sandbox emulation technique.
     
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  20. davetenay

    davetenay Level 2

    Jul 31, 2015
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    Don't understand what issue they want to solve since the problem is not on the user but on Qihoo side that releases outdated definitions.
     
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