Problem Solved Black Screen & Mouse Cursor

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New Member
Jun 28, 2013
Foolishly I ran last known good configuration before attempting a password recovery.

Password recovery worked successfully. Ironically there was no password.

However on reboot I only get a black screen and the white mouse cursor.

This is on a Toshiba Laptop running Windows 7 Home Premium.

I have attempted to use Windows Repair without success.

I cannot get into the machine at all as best as I can tell.

How should I proceed?


Level 61
Apr 25, 2013


Staff member
Jan 24, 2011
Windows 10
Lets see if we can bring back your Windows screen. At the black screen with cursor do the following:

  1. Press Ctrl + Alt + Delete, this should bring up the task manager.
  2. In the Task Manager windows, click on File and then select New Task (Run..)
  3. In the Create New Task window, type explorer.exe and then click on Ok.

Let me know the results.



Staff member
Jan 24, 2011
Windows 10
Senexx said:
I should have mentioned I have tried that. It did not work.
I even tried ALT+F4
Can you boot in any safe mode?


Staff member
Jan 24, 2011
Windows 10
Have you tried to do a System Restore? Can you provide FRST log?

  1. Download OTLPENet.exe to your desktop
  2. Download Farbar Recovery Scan Tool and save it to a flash drive.
  3. Ensure that you have a blank CD in the drive
  4. Double click OTLPENet.exe and this will then open imgburn to burn the file to CD
  5. Reboot your system using the boot CD you just created.
    Note : If you do not know how to set your computer to boot from CD follow the steps here
  6. Wait for the CD to detect your hardware and load the operating system
  7. Your system should now display a Reatogo desktop
    Note : as you are running from CD it is not exactly speedy
  8. Insert the USB with FRST
  9. Locate the flash drive with FRST and double click
  10. The tool will start to run.
  11. When the tool opens click Yes to disclaimer.
  12. Press Scan button.
  13. It will make a log (FRST.txt) on the flash drive. Please copy and paste it to your reply.


New Member
Jun 28, 2013
Now all safe modes end at classpnp.sys before giving me the original black screen and mouse cursor


New Member
Jun 28, 2013
Scan result of Farbar Recovery Scan Tool (FRST) (x86) Version: 03-10-2013
Ran by SYSTEM on REATOGO on 15-10-2013 23:21:22
Running from E:\
Windows 7 Home Premium (X86) OS Language: English(US)
Internet Explorer Version 9
Boot Mode: Recovery

The current controlset is ControlSet002
ATTENTION!:=====> If the system is bootable FRST could be run from normal or Safe mode to create a complete log.

==================== Registry (Whitelisted) ==================

HKLM\...\Run: [] - [x]
HKLM\...\Run: [HotKeysCmds] - C:\windows\system32\hkcmd.exe [ ] ()
HKLM\...\Run: [SVPWUTIL] - C:\Program Files\TOSHIBA\Utilities\SVPWUTIL.exe [352256 2009-07-09] (TOSHIBA CORPORATION)
HKLM\...\Run: [HWSetup] - C:\Program Files\TOSHIBA\Utilities\HWSetup.exe [425984 2009-06-02] (TOSHIBA Electronics, Inc.)
HKLM\...\Run: [KeNotify] - C:\Program Files\TOSHIBA\Utilities\KeNotify.exe [34088 2009-01-14] (TOSHIBA CORPORATION)
HKLM\...\Run: [TPwrMain] - C:\Program Files\TOSHIBA\Power Saver\TPwrMain.EXE [476512 2009-08-05] (TOSHIBA Corporation)
HKLM\...\Run: [HSON] - C:\Program Files\TOSHIBA\TBS\HSON.exe [55160 2009-03-09] (TOSHIBA Corporation)
HKLM\...\Run: [SmoothView] - C:\Program Files\Toshiba\SmoothView\SmoothView.exe [460088 2009-07-28] (TOSHIBA Corporation)
HKLM\...\Run: [00TCrdMain] - C:\Program Files\TOSHIBA\FlashCards\TCrdMain.exe [738616 2009-08-05] (TOSHIBA Corporation)
HKLM\...\Run: [RtHDVCpl] - C:\Program Files\Realtek\Audio\HDA\RtHDVCpl.exe [7625248 2009-07-29] (Realtek Semiconductor)
HKLM\...\Run: [SynTPEnh] - C:\Program Files\Synaptics\SynTP\SynTPEnh.exe [1545512 2009-07-20] (Synaptics Incorporated)
HKLM\...\Run: [SmartFaceVWatcher] - C:\Program Files\Toshiba\SmartFaceV\SmartFaceVWatcher.exe [163840 2009-07-29] (TOSHIBA Corporation)
HKLM\...\Run: [Teco] - C:\Program Files\TOSHIBA\TECO\Teco.exe [1324384 2009-08-10] (TOSHIBA Corporation)
HKLM\...\Run: [TosSENotify] - C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosWaitSrv.exe [611672 2009-08-03] (TOSHIBA Corporation)
HKLM\...\Run: [ToshibaServiceStation] - C:\Program Files\TOSHIBA\TOSHIBA Service Station\ToshibaServiceStation.exe [1294136 2009-08-17] (TOSHIBA Corporation)
HKLM\...\Run: [TosWaitSrv] - C:\Program Files\TOSHIBA\TPHM\TosWaitSrv.exe [611672 2009-08-06] (TOSHIBA Corporation)
HKLM\...\Run: [TWebCamera] - C:\Program Files\TOSHIBA\TOSHIBA Web Camera Application\TWebCamera.exe [2446648 2009-08-11] (TOSHIBA CORPORATION.)
HKLM\...\Run: [TosNC] - C:\Program Files\Toshiba\BulletinBoard\TosNcCore.exe [466792 2009-08-06] (TOSHIBA Corporation)
HKLM\...\Run: [TosReelTimeMonitor] - C:\Program Files\TOSHIBA\ReelTime\TosReelTimeMonitor.exe [29528 2009-08-06] (TOSHIBA Corporation)
HKLM\...\Run: [Adobe Reader Speed Launcher] - C:\Program Files\Adobe\Reader 9.0\Reader\Reader_sl.exe [35696 2009-02-27] (Adobe Systems Incorporated)
HKLM\...\Run: [ArcSoft Connection Service] - C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACDaemon.exe [207424 2010-10-27] (ArcSoft Inc.)
HKLM\...\Run: [Nikon Transfer Monitor] - C:\Program Files\Common Files\Nikon\Monitor\NkMonitor.exe [479232 2009-09-15] (Nikon Corporation)
HKLM\...\Run: [BigPondWirelessBroadbandCM] - C:\Program Files\Telstra\Mobile Broadband Manager\TelstraUCM.exe [6198168 2011-09-07] (Telstra)
HKLM\...\Run: [BigPondWirelessBroadbandSignup] - C:\Program Files\Telstra\Mobile Broadband Manager\TelstraUCM.exe [6198168 2011-09-07] (Telstra)
HKLM\...\Run: [APSDaemon] - C:\Program Files\Common Files\Apple\Apple Application Support\APSDaemon.exe [59720 2013-01-28] (Apple Inc.)
HKLM\...\Run: [ApnUpdater] - C:\Program Files\\Updater\Updater.exe [901800 2011-11-17] (Ask)
HKLM\...\Run: [PCPowerSpeed] - C:\Program Files\PCPowerSpeed\PCPowerTray.exe [385664 2011-09-27] (
HKLM\...\Run: [QuotationCafe Search Scope Monitor] - C:\PROGRA~1\QUOTAT~2\bar\1.bin\45srchmn.exe [42536 2012-05-02] (MindSpark)
HKLM\...\Run: [QuotationCafe_45 Browser Plugin Loader] - C:\PROGRA~1\QUOTAT~2\bar\1.bin\45brmon.exe [30096 2012-05-02] (VER_COMPANY_NAME)
HKLM\...\Run: [My Web Search Bar Search Scope Monitor] - C:\PROGRA~1\MYWEBS~1\bar\1.bin\m3SrchMn.exe [34336 2012-06-03] (
HKLM\...\Run: [MyWebSearch Email Plugin] - C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe [38408 2012-06-03] (
HKLM\...\Run: [Monitor] - C:\Program Files\LeapFrog\LeapFrog Connect\Monitor.exe [298376 2012-09-28] (LeapFrog Enterprises, Inc.)
HKLM\...\Run: [Family Tree Builder Update] - C:\Program Files\MyHeritage\Bin\FTBCheckUpdates.exe [229376 2011-12-21] (MyHeritage)
HKLM\...\Run: [QuickTime Task] - C:\Program Files\QuickTime\QTTask.exe [421888 2012-10-25] (Apple Inc.)
HKLM\...\Run: [iTunesHelper] - C:\Program Files\iTunes\iTunesHelper.exe [152392 2013-02-20] (Apple Inc.)
HKLM\...\Run: [MyFunCards Search Scope Monitor] - C:\PROGRA~1\MYFUNC~2\bar\1.bin\5msrchmn.exe [42536 2013-03-19] (MindSpark)
HKLM\...\Run: [MyFunCards_5m Browser Plugin Loader] - C:\PROGRA~1\MYFUNC~2\bar\1.bin\5mbrmon.exe [30096 2013-03-19] (VER_COMPANY_NAME)
HKU\every1\...\Run: [msnmsgr] - C:\Program Files\Windows Live\Messenger\msnmsgr.exe [ 2012-03-08] (Microsoft Corporation)
HKU\every1\...\Run: [RebateInformer] - C:\PROGRA~1\REBATE~1\REBATE~1.EXE [ 2013-04-14] (, Inc.)
HKU\every1\...\Run: [Facebook Update] - C:\Users\every1\AppData\Local\Facebook\Update\FacebookUpdate.exe [ 2012-07-13] (Facebook Inc.)
HKU\Guest\...\Run: [swg] - C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe [ 2010-08-06] (Google Inc.)
HKU\Guest\...\Run: [msnmsgr] - C:\Program Files\Windows Live\Messenger\msnmsgr.exe [ 2012-03-08] (Microsoft Corporation)
HKU\Guest\...\Run: [RebateInformer] - C:\PROGRA~1\REBATE~1\REBATE~1.EXE [ 2013-04-14] (, Inc.)
HKU\Krystil Spicer\...\Run: [swg] - C:\Program Files\Google\GoogleToolbarNotifier\GoogleToolbarNotifier.exe [ 2010-08-06] (Google Inc.)
HKU\Krystil Spicer\...\Run: [msnmsgr] - C:\Program Files\Windows Live\Messenger\msnmsgr.exe [ 2012-03-08] (Microsoft Corporation)
HKU\Krystil Spicer\...\Run: [RebateInformer] - C:\PROGRA~1\REBATE~1\REBATE~1.EXE [ 2013-04-14] (, Inc.)
HKU\Krystil Spicer\...\Run: [HW_OPENEYE_OUC_PC Suite For Android Handset] - C:\Program Files\PC Suite For Android Handset\UpdateDog\ouc.exe [ 2010-09-14] (Huawei Technologies Co., Ltd.)
HKU\Krystil Spicer\...\Run: [AROReminder] - C:\Program Files\ARO 2011\ARO.exe [ 2011-11-11] (
HKU\Krystil Spicer\...\Run: [Facebook Update] - C:\Users\Krystil Spicer\AppData\Local\Facebook\Update\FacebookUpdate.exe [ 2012-07-23] (Facebook Inc.)
HKU\Krystil Spicer\...\Run: [MyWebSearch Email Plugin] - C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwsoemon.exe [ 2012-06-03] (
Startup: C:\Users\every1\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\OneNote 2010 Screen Clipper and Launcher.lnk
ShortcutTarget: OneNote 2010 Screen Clipper and Launcher.lnk -> C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE (Microsoft Corporation)
Startup: C:\Users\Krystil Spicer\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup\OneNote 2010 Screen Clipper and Launcher.lnk
ShortcutTarget: OneNote 2010 Screen Clipper and Launcher.lnk -> C:\Program Files\Microsoft Office\Office14\ONENOTEM.EXE (Microsoft Corporation)

========================== Services (Whitelisted) =================

S2 ACDaemon; C:\Program Files\Common Files\ArcSoft\Connection Service\Bin\ACService.exe [113152 2010-03-18] (ArcSoft Inc.)
S2 AgereModemAudio; C:\Program Files\LSI SoftModem\agrsmsvc.exe [14336 2009-03-27] (LSI Corporation)
S2 cfWiMAXService; C:\Program Files\TOSHIBA\ConfigFree\CFIWmxSvcs.exe [181616 2009-07-17] (TOSHIBA CORPORATION)
S2 ConfigFree Service; C:\Program Files\TOSHIBA\ConfigFree\CFSvcs.exe [46448 2009-03-10] (TOSHIBA CORPORATION)
S3 GameConsoleService; C:\Program Files\TOSHIBA Games\TOSHIBA Game Console\GameConsoleService.exe [246520 2010-09-30] (WildTangent, Inc.)
S3 McComponentHostService; C:\Program Files\McAfee Security Scan\3.0.318\McCHSvc.exe [235216 2013-02-05] (McAfee, Inc.)
S3 MSSQL$MSSMLBIZ; c:\Program Files\Microsoft SQL Server\MSSQL.2\MSSQL\Binn\sqlservr.exe [29293408 2010-12-10] (Microsoft Corporation)
S4 MSSQLServerADHelper; c:\Program Files\Microsoft SQL Server\90\Shared\sqladhlp90.exe [44384 2010-12-10] (Microsoft Corporation)
S2 MyFunCards_5mService; C:\PROGRA~1\MYFUNC~2\bar\1.bin\5mbarsvc.exe [42504 2013-03-19] (COMPANYVERS_NAME)
S2 MyWebSearchService; C:\PROGRA~1\MYWEBS~1\bar\1.bin\mwssvc.exe [34320 2012-06-03] (
S2 NIS; C:\Program Files\Norton Internet Security\Engine\\diMaster.dll [309688 2012-04-12] (Symantec Corporation)
S2 QuotationCafe_45Service; C:\PROGRA~1\QUOTAT~2\bar\1.bin\45barsvc.exe [42504 2012-05-02] (COMPANYVERS_NAME)
S2 RSELSVC; C:\Program Files\TOSHIBA\RSelect\RSelSvc.exe [62832 2009-07-07] (TOSHIBA Corporation)
S2 SwiCardDetectSvc; C:\Program Files\Sierra Wireless Inc\Common\SwiCardDetect.exe [238960 2011-06-24] (Sierra Wireless, Inc.)
S3 TMachInfo; C:\Program Files\TOSHIBA\TOSHIBA Service Station\TMachInfo.exe [51512 2009-08-17] (TOSHIBA Corporation)
S2 TOSHIBA eco Utility Service; C:\Program Files\TOSHIBA\TECO\TecoService.exe [181616 2009-08-10] (TOSHIBA Corporation)
S3 TOSHIBA HDD SSD Alert Service; C:\Program Files\TOSHIBA\TOSHIBA HDD SSD Alert\TosSmartSrv.exe [111960 2009-08-03] (TOSHIBA Corporation)
S3 TPCHSrv; C:\Program Files\TOSHIBA\TPHM\TPCHSrv.exe [685424 2009-08-06] (TOSHIBA Corporation)
S2 WSWNA3100; C:\Program Files\NETGEAR\WNA3100\WifiSvc.exe [285152 2010-08-26] ()

==================== Drivers (Whitelisted) ====================

S3 androidusb; C:\Windows\System32\Drivers\smhwadb.sys [25728 2010-06-24] (Google Inc)
S1 BHDrvx86; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\BASHDefs\20130208.001\BHDrvx86.sys [997464 2013-01-15] (Symantec Corporation)
S1 ccSet_NIS; C:\Windows\system32\drivers\NIS\1309010.00E\ccSetx86.sys [132768 2012-06-07] (Symantec Corporation)
S0 CLFS; C:\Windows\System32\CLFS.sys [249408 2009-07-13] (Microsoft Corporation)
S1 eeCtrl; C:\Program Files\Common Files\Symantec Shared\EENGINE\eeCtrl.sys [376480 2012-08-10] (Symantec Corporation)
S3 EraserUtilRebootDrv; C:\Program Files\Common Files\Symantec Shared\EENGINE\EraserUtilRebootDrv.sys [106656 2012-08-10] (Symantec Corporation)
S3 grmnusb; C:\Windows\System32\drivers\grmnusb.sys [9344 2009-04-17] (GARMIN Corp.)
S1 IDSVix86; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\IPSDefs\20130215.002\IDSvix86.sys [386720 2012-08-31] (Symantec Corporation)
S0 LPCFilter; C:\Windows\System32\DRIVERS\LPCFilter.sys [36208 2009-07-02] (COMPAL ELECTRONIC INC.)
S3 massfilter_lte; C:\windows\system32\drivers\massfilter_lte.sys [15896 2011-08-29] (HandSet Incorporated)
S3 NAVENG; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\VirusDefs\20130216.009\NAVENG.SYS [93296 2013-01-21] (Symantec Corporation)
S3 NAVEX15; C:\ProgramData\Norton\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}\NIS_19.1.0.28\Definitions\VirusDefs\20130216.009\NAVEX15.SYS [1603824 2013-01-21] (Symantec Corporation)
S3 NPF; C:\Windows\System32\DRIVERS\npf.sys [50704 2010-02-03] (CACE Technologies, Inc.)
S3 PGEffect; C:\Windows\System32\DRIVERS\pgeffect.sys [24064 2009-06-22] (TOSHIBA Corporation)
S3 RTL8187B; C:\Windows\System32\DRIVERS\RTL8187B.sys [376320 2009-08-13] (Realtek Semiconductor Corporation )
S0 SCMNdisP; C:\Windows\System32\DRIVERS\scmndisp.sys [21728 2007-01-19] (Windows (R) Codename Longhorn DDK provider)
S3 smhwser; C:\Windows\System32\DRIVERS\smhwser.sys [108032 2010-06-24] (QUALCOMM Incorporated)
S3 SRTSP; C:\Windows\System32\Drivers\NIS\1309010.00E\SRTSP.SYS [574112 2012-07-05] (Symantec Corporation)
S1 SRTSPX; C:\Windows\system32\drivers\NIS\1309010.00E\SRTSPX.SYS [32928 2012-07-05] (Symantec Corporation)
S3 swg3kser00; C:\Windows\System32\DRIVERS\swg3kser00.sys [215552 2011-08-29] (Sierra Wireless Incorporated)
S3 swiwdmbx; C:\Windows\System32\DRIVERS\swiwdmbx.sys [83968 2011-08-29] (Sierra Wireless Inc.)
S3 SWNC8UA3; C:\Windows\System32\DRIVERS\swnc8ua3.sys [208128 2011-08-29] (Sierra Wireless Inc.)
S0 SymDS; C:\Windows\System32\drivers\NIS\1309010.00E\SYMDS.SYS [340088 2011-07-25] (Symantec Corporation)
S0 SymEFA; C:\Windows\System32\drivers\NIS\1309010.00E\SYMEFA.SYS [924320 2012-05-21] (Symantec Corporation)
S3 SymEvent; C:\windows\system32\Drivers\SYMEVENT.SYS [141944 2012-03-25] (Symantec Corporation)
S1 SymIRON; C:\Windows\system32\drivers\NIS\1309010.00E\Ironx86.SYS [149624 2012-04-17] (Symantec Corporation)
S1 SymNetS; C:\Windows\System32\Drivers\NIS\1309010.00E\SYMNETS.SYS [318584 2012-04-17] (Symantec Corporation)
S2 TVALZFL; C:\Windows\System32\DRIVERS\TVALZFL.sys [12920 2009-06-19] (TOSHIBA Corporation)
S3 zghsdiag; C:\Windows\System32\DRIVERS\zghsdiag.sys [106752 2011-01-13] (ZTE Incorporated)
S3 zghsmdm; C:\Windows\System32\DRIVERS\zghsmdm.sys [106752 2011-01-13] (ZTE Incorporated)
S3 RtsUIR; system32\DRIVERS\Rts516xIR.sys [x]
S3 SYMFW; \SystemRoot\System32\Drivers\NIS\1008000.029\SYMFW.SYS [x]
S3 SYMNDISV; \SystemRoot\System32\Drivers\NIS\1008000.029\SYMNDISV.SYS [x]
S3 USBCCID; system32\DRIVERS\RtsUCcid.sys [x]

==================== NetSvcs (Whitelisted) ===================

==================== One Month Created Files and Folders ========

2013-10-15 23:21 - 2013-10-15 23:21 - 00000000 ____D C:\FRST

==================== One Month Modified Files and Folders =======

2013-10-15 23:21 - 2013-10-15 23:21 - 00000000 ____D C:\FRST
2013-10-15 16:26 - 2009-07-14 00:39 - 00114609 _____ C:\Windows\setupact.log

Some content of TEMP:
C:\Users\Krystil Spicer\AppData\Local\Temp\DataCard_Setup.exe
C:\Users\Krystil Spicer\AppData\Local\Temp\msg4A88.exe
C:\Users\Krystil Spicer\AppData\Local\Temp\ose00000.exe
C:\Users\Krystil Spicer\AppData\Local\Temp\pkh0keid.dll
C:\Users\Krystil Spicer\AppData\Local\Temp\ResetDevice.exe
C:\Users\Krystil Spicer\AppData\Local\Temp\setup.exe
C:\Users\Krystil Spicer\AppData\Local\Temp\wlsetup-cvr.exe
C:\Users\Krystil Spicer\AppData\Local\Temp\{0C55C096-0F1D-4F28-AAA2-85EF591126E7}_NIS_2606.exe

==================== Known DLLs (Whitelisted) ============

==================== Bamital & volsnap Check =================

C:\Windows\explorer.exe => MD5 is legit
C:\Windows\System32\winlogon.exe => MD5 is legit
C:\Windows\System32\wininit.exe => MD5 is legit
C:\Windows\System32\svchost.exe => MD5 is legit
C:\Windows\System32\services.exe => MD5 is legit
C:\Windows\System32\User32.dll => MD5 is legit
C:\Windows\System32\userinit.exe => MD5 is legit
C:\Windows\System32\Drivers\volsnap.sys => MD5 is legit

==================== EXE ASSOCIATION =====================

HKLM\...\.exe: exefile => OK
HKLM\...\exefile\DefaultIcon: %1 => OK
HKLM\...\exefile\open\command: "%1" %* => OK

==================== Restore Points =========================

==================== Memory info ===========================

Percentage of memory in use: 16%
Total physical RAM: 1912.8 MB
Available physical RAM: 1588.25 MB
Total Pagefile: 1744.28 MB
Available Pagefile: 1673.82 MB
Total Virtual: 2047.88 MB
Available Virtual: 1984.76 MB

==================== Drives ================================

Drive b: (RAMDisk) (Fixed) (Total:0.06 GB) (Free:0.06 GB) NTFS
Drive c: (S3A8047D003) (Fixed) (Total:221.12 GB) (Free:165.68 GB) NTFS ==>[System with boot components (obtained from reading drive)]
Drive e: (REMOVEMAL) (Removable) (Total:0.48 GB) (Free:0.09 GB) FAT32
Drive x: (ReatogoPE) (CDROM) (Total:0.43 GB) (Free:0 GB) CDFS

==================== MBR & Partition Table ==================

Disk: 0 (MBR Code: Windows 7 or Vista) (Size: 233 GB) (Disk ID: E7B1BBAB)
Partition 1: (Active) - (Size=1 GB) - (Type=27)
Partition 2: (Not Active) - (Size=221 GB) - (Type=07 NTFS)
Partition 3: (Not Active) - (Size=10 GB) - (Type=17)

Disk: 1 (Size: 491 MB) (Disk ID: 72025030)
Partition 1: (Active) - (Size=490 MB) - (Type=0B)

LastRegBack: 2013-07-31 23:07

==================== End Of Log ============================
Nov 5, 2011
Many worked ideas here: Windows 7 fails to go into safe mode. Stuck at classpnp.sys: on :

Examples from website above:

* Try enter to BIOS and change the disk mode from AHCI to IDE, that works for me.

* .. Turned out to be an SDHC card. I suppose any recently added hardware can be suspect.
Update: I inserted the same SDHC card back and it now boots fine. Very confusing now.

* .. Finally removed wireless card and computer boots just fine. Grrr. Must be an update knocked out wireless card our case, anyway. Good luck!

* I noticed that when windows would load files and freeze at classpnp.sys, the lights on my keyboard would go out. Then if I pressed a key on the keyboard the keyboard lights would turn back on. I disconnected my USB keyboard and rebooted... problem solved... sort of. I plugged the keyboard back in after a successful reboot. My computer then started running REAL SLOW!!! I have since restored my hard drive to an image that was backed up when I did a clean install.

If it freezes at classpnp.sys, I believe from my experience it will most likely be a hardware issue. Disconnect all hardware that is plugged in any ports not internal to the case and start from there. Then it is process of elimination like removing ram sticks, video cards, PCI cards, extra hard drives etc...

* Had the same problem. Windows 7 startup hung up on classpnp.sys in both normal and safe mode. I don´t know why exactly but resetting the bios via removing the battery fixed it.

* 1. Boot into Windows Recovery Mode
2. Open command prompt
3. Type:


It ran for a few minutes, and said it had successfully repaired some files.
I rebooted, and successfully rebooted into Windows.

* I faced the same poblem too. tried all the sugestions... nothin worked.
finaly tapped f8 and selected one of the debugging option.... worked!!!

* I had same issue..boot your PC in safe mode using F8 . It will hang at classpnp.sys. Don't give up,do nothing and after a while your pc should restart itself and you should be able to get in with no issues.

.. ..


New Member
Jun 28, 2013
Removal of hardware I cannot do - as there is none externally attached.

I was hoping Jack would come back.

I tried all the other methods I could from memtest+ to SCANNOW and everything in between - none worked.

I thought I was going to have success with SCANNOW

It seems there is no system restore ever been used on this laptop :(

The only way in is with that preinstalled environment.


Retired Staff
May 3, 2011
To rule out defective hardware, you should download a Linux ISO file and either burn it to CD or create a bootable USB stick.

Boot the system and start the Linux Live version you don't have to install it.

If the Linux Live OS works, then all of your hardware components should be alright. If not then you may have defective hardware that needs to be replaced.

Thanks. :D


Retired Staff
May 3, 2011
Senexx said:
Well the Reatogo PE that Jack mentioned works.

Its not Linux but its XP.

Does that count?
Yes that counts, and it worked without any problems?

Do you have the laptop recovery CD from Toshiba?
If not most OEM vendors will supply you with a recovery CD, I have had to buy them before some only costs like $20 but other costs a little more.

Without knowing what is causing this problem, it would be best to reinstall Windows from the Toshiba CD.

Don't use just any Windows CD because they may not have the correct drivers needed for this laptop. Many laptops have different drivers that are not available for download, only available on the OEM CD.

Thanks. :D


New Member
Jun 28, 2013

However before heading down this way - is there any antimalware tools I can run in a Preinstalled Environment?
Nov 5, 2011
Found on the Web:

YUMI – Install Multiple Operating Systems to a Single Bootable USB Drive :
YUMI – Multiboot USB Creator :

ISO Image Burner - Free ISO image CD/DVD Burning Software :

CD Burner Software :
ISO Recorder
CDBurnerXP Portable
Roxio Easy CD Creator Platinum
CDBurnerXP Pro
DVD Power Burner
True Burner
DVD Mate
Easy CD-DA Extractor Professional

.. but I never has the necessity to use these type of software in my case ..
Not open for further replies.