Question Blue screen when idling.

[Junglist]

Hello,

Every week or so when I'm making my lunch and leave my laptop idling for a few minutes, I return to see this blue screen.

I click "Restart my PC" and everything is fine, until the next time it happens. How can I stop this from happening?

Thank you

Mark.

 

[Bot]

Hi Mark,

This issue could be due to outdated drivers, hardware issues, or software conflicts. Try updating your drivers, running a system file check, and checking for any software conflicts. If the problem persists, you may need to consult a professional or contact Microsoft support.

Best,
Forum Bot

 

[harlan4096]

Download and install https://www.resplendence.com/download/whocrashedSetup.exe and click to Analyze.

 

[Junglist]

Thanks,

I've done that and received the following message.

Crash Dump Analysis

---

Crash dumps are enabled on your computer. This system is not configured for complete or automatic crash dumps. For best results, configure your system to write out complete or automatic crash dumps. Select Tools->Crash Dump Configuration from the main menu to configure your system to write out complete memory dumps.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

No valid crash dumps have been found on your computer.

---

Conclusion

---

Crash dumps are enabled but no valid crash dumps have been found. In case you are experiencing system crashes, it may be that crash dumps are prevented from being written out. Check out the following article for possible causes: If crash dumps are not written out.


Read the suggestions displayed in the bugcheck analysis above.

The analysis process took 0:00:05 (h:mm:ss).

I've enabled "automatic" on the crash dump settings as advised. Does this mean I need to wait until the blue screen appears again before I can see whats happened?

 

[harlan4096]

You have to enable full dump:

Crash dumps are enabled on your computer. This system is not configured for complete or automatic crash dumps. For best results, configure your system to write out complete or automatic crash dumps. Select Tools->Crash Dump Configuration from the main menu to configure your system to write out complete memory dumps.

Also, You can disable reboot after system error, and You will get the BSOD with the info.

And yes, wait for the next crash.

 

[Junglist]

ok thanks!

 

[Junglist]

Another blue screen has appeared, but this time it was when I was using Firefox. Here is the WhoCrashed report;

Crash Dump Analysis

Crash dumps are enabled on your computer.

Crash dump directories:
C:\Windows
C:\Windows\Minidump

The following dump file was found but appeared to be corrupt: C:\Windows\MEMORY.DMP

Conclusion

One crash dump has been found and analyzed. Only 0 is included in this report. If one or more dump files were found that could not be analyzed, it means they are corrupted. It's an emergency measure for the system to write out a crash dump file and because of this, it's not uncommon for this process to fail. Often, but not always, it points to a problem in the storage stack. For instance, if the disk that should write out the crash dump file has failed, there will be no crash dump file written out. It is suggested that you run CHKDSK on your system drive to check your drive for errors.
Read the suggestions displayed in the bugcheck analysis above.


The analysis process took 0:00:03 (h:mm:ss).

 

[lokamoka820]

In Run (WinKey + R)

• Open Run > Type: temp > delete everything there.
• Open Run > Type: %temp% > delete everything there.

Open Terminal (or command prompt) - run as admin:

In Admin Terminal -

• Dism /Online /Cleanup-Image /CheckHealth
• Dism /Online /Cleanup-Image /ScanHealth
• DISM.exe /Online /Cleanup-image /Restorehealth

The DISM (Deployment Image Servicing and Management) scan is a built-in utility on Windows that can help to repair and maintain a Windows installation, including system files and components. The DISM scan can be used to check for and fix any corruptions in the Windows image, including system files and drivers.

In Admin Terminal -

• sfc /scannow

This will scan the w11 OS for corrupt files and fix it.
System File Checker to finish scanning your computer. In the case of a discrepancy, the utility will restore system files and fix all errors related to them.

 

[bazang]

Hello,

Every week or so when I'm making my lunch and leave my laptop idling for a few minutes, I return to see this blue screen.

I click "Restart my PC" and everything is fine, until the next time it happens. How can I stop this from happening?

Thank you

Mark.

Dell system?
Have VPN installed?
Allowing system to go into Sleep with VPN connected?

 

[partha_roy]

I would suggest running chkdsk c: /r assuming C is the partition where your Windows is installed.. you may refer to the link below

 

[bazang]

Hello,

Every week or so when I'm making my lunch and leave my laptop idling for a few minutes, I return to see this blue screen.

I click "Restart my PC" and everything is fine, until the next time it happens. How can I stop this from happening?

Thank you

Mark.

This is a known issue and difficult to diagnose and fix.

Most often it is associated with a driver or service conflict.

Intel's Killer Network Data Helper and Dell's Core service has been causing this problem on some Dell systems.

 

[Junglist]

Thank you for all your advice.

 

[brambedkar59]

BSODs are such a pain in the butt, when trying to figure out what is causing them (In 2023 I had probably a hundred BSODs, 2024 has been very calm and stable. For me it was undervolting and drivers both). It can be caused literally from anything, bad driver, bad app update, faulty power supply, failing memory, dying HDD/SDD, undervolting, AV software, corrupted system files, etc.
Apart from all other advice you have already received, I would also remove any 3rd party AV software, VPN, any undervolting, tuneup/cleaning/optimizing software, etc. I would try clean installing GPU drivers after a DDU cleanup. Also do a test while running a clean boot if the problem occurs. That should eliminate any software incompatibilities.

How to perform a clean boot in Windows - Microsoft Support

Describes how to use the clean boot process to troubleshoot a problem in Windows

support.microsoft.com

And good luck OP.

 

[TairikuOkami]

The fact that it happens during idle suggests, it might be related to maintenance tasks or defender's background scan.
I have not seen BSOD since Vista (about 15 years) and I "optimize" nonstop by disabling those nonsensical tasks.