Operating System
Windows 10
Infection date and initial symptoms
3/5 though it may have been present on my iphone's chrome app previously

I very suddenly got infected with a browser redirect virus through my chrome browser and it spread to all my devices. I found the guide here on how to remove the viruses and after downloading and running all the anti virus software recommended I still am having difficulty. The anti-virus software did find issues and quarantined them and I later deleted them as well as cleared everything I could think of in my browser history/preferences/cookies but often am still randomly plagued by errors accessing the internet.
Current issues and symptoms
The browser will just say "page isn't working. Too many redirects occurred" This error is present throughout all the browsers install on my computer even ones I have never really used. Sometimes within my system tray/network setting it would state that I was not connected to the internet even though I had access to it and when using the troubleshooting tool it would take me to the msn.com homepage. The errors are sporadic and I keep thinking it has been resolved only for it to suddenly occur again.
Steps taken in order to remove the infection
The entire "How to Remove Browser Redirect Virus" guide from this site

Attached is the log which found the viruses. Let me know any other possible information or logs that would be helpful.
System logs
Yes, I've uploaded the FRST.txt logs
Yes, I've uploaded both FRST.txt and Addition.txt logs
Yes and I've also uploaded logs from other scans that I've performed

Rossopoly

New Member
Hi,

Hoping this thread is in the right place.

The sites and patterns seem random in failure rate and I can't access even innocuous seeming sites such as school related things. I am currently approaching finals week in college and work near full time so am strained for the time or resources to have this fixed by an outside company. Any expediency with your advice or help is greatly appreciated and I will try to keep an eye on this thread. Thank you.
 

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Last edited:

TwinHeadedEagle

Removal Expert
Verified
Staff member
Hello,



Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finishes FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

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Rossopoly

New Member
Hi,

Thank you for your reply. Sorry I was not able to implement your advice until just now (had to go out of town briefly). Here is the attached log.
I'm assuming your fixlist.txt is machine specific given the warning flags on your post.

Would you be willing to help me fix my other infected device (laptop) as well if I attach the appropriate logs/information?
Are there any other steps you recommend me taking? Or advice to avoid this in the future? I was going to buy the malwarebytes premium version after all this but would gladly take any other suggestions/advice
 

Attachments

Rossopoly

New Member
Initially 3. Phone. Desktop. Laptop.

I think most things are fixed but just want to be sure.
Desktop seems fine now.
Phone unsure about.
Laptop unsure about.

I haven't had too much time to browse and test activity with my desktop since running your fix but it seemed to work, was able to sign into the school work account without redirect errors, hasn't had any further alerts about blocked programs from anti-virus

My laptop it appears to have full functionality but malwarebytes will occasionally pop up with another blocked PUP during just normal browsing/work activity so I fear there must be something left.

Just want to know if there's anything I should/can do to totally clean/restore my system to normal.
 
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Rossopoly

New Member
Yeah that's what I fear. Do you think I will just have to burn that google account and start from scratch?

Do you have any recommendations for the router? I am currently renting some shoddy apartments geared for students right now that have a router/internet provided. But the router is pretty inaccessible. I was thinking of mentioning it to them soon if it continues to be an issue maybe get a replacement or work order in at least.

I do want to say thank you for your help so far. It's at least got me able to use my desktop here at home which is a big help since it's finals week this week. I have been putting off securing my system and doing more research since moving and am now paying the price.