Operating System
Windows 7
Infection date and initial symptoms
dont know date up pop up astarted increasing and finnally it came to a stay i could not browse any page.
Current issues and symptoms
browsers dont work.it is a wireless connection but skype works and i can ping numerical addresses in command prompt. and alll other devicess work. even hopspot on the suspect PC works
Steps taken in order to remove the infection
i have kaspersky installed.
i installed malwarebytes and executed it.after that browsers stopped.
i installed TDsskiller which said it was clean.
then tried farbar service tool
flushed the dns
run the sfc scannow
and also tried the minitoolbox from farbar
even tried temporarily disabling firewall.

3jjjs

New Member
i am not able to access the internet through the browsers.
can anybody tell me how to proceed further
 

3jjjs

New Member
i also created a batch file to reset the tcpip ,winsock

though i done so many things nothing works
 

TwinHeadedEagle

Removal Expert
Staff member
Verified
Hello,


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.


  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.
 
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3jjjs

New Member
Hello,


Please download Farbar Recovery Scan Tool and save it to your desktop.

Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them.
Only one of them will run on your system, that will be the right version.


  • Double-click to run it. When the tool opens click Yes to disclaimer.
  • Press Scan button.


  • It will make a log (FRST.txt) in the same directory the tool is run. Please attach it to your reply.
  • The first time the tool is run, it makes also another log (Addition.txt). Please attach it to your reply.





the farbar recovery scan tool was run and the results are attched with this.looking forward
 

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TwinHeadedEagle

Removal Expert
Staff member
Verified
Please download Zemana AntiMalware and save it to your Desktop.
  • Install the program and once the installation is complete it will start automatically.
  • Without changing any options, press Scan to begin.
  • After the short scan is finished, if threats are detected press Next to remove them.
Note: If restart is required to finish the cleaning process, you should click Reboot. If reboot isn't required, please restart your computer manually.
  • Open Zemana AntiMalware again.
  • Click on
    icon and double click the latest report.
  • Now click File > Save As and choose your Desktop before pressing Save.
  • The only left thing is to attach saved report in your next message.



Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop.
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
  • Wait patiently until the main console will appear, it may take a minute or two.
  • In the main box please paste in the following script:
    Code:
    createsrpoint;
    autoclean;
    emptyclsid;
    emptyalltemp;
    ipconfig /flushdns >>"%temp%\log.txt";b
  • Make sure that Scan All Users option is checked.
  • Push Run Script and wait patiently. The scan may take a couple of minutes.
  • When the scan completes, a zoek-results logfile should open in notepad.
  • If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Upload it in your next reply.
 
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3jjjs

New Member
HI there
All
the browsers are still not working.I use ie and firefox. the screen shots of loading google .com is attached.another wnd also came this time.
My skype was working before running zemana and zoek. and i was connecting through hot spot thru the same suspect PC to answer replies .
Earlier the symbol on the system tray for the network connection icon had a Yellow triangle with a Exclamation
but now its changed to a red cross and a fork(or a plug not sure to type in). ANd the home page when i load through the hot spot is now changed to msn.com
the ping the cmd prompt used to work before.
have i answered your question or let me know if i need to let u know anything else.......thanking you
 

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TwinHeadedEagle

Removal Expert
Staff member
Verified
Zoek and Zemana did a lot of work, just take a look at their reports and you'll see that a lot of malware was gone.

Okay, let's see fresh FRST reports:

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.
  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Make sure that Addition.txt option is checked.


  • Press Scan button and wait.
  • The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.
Please attach report into your next reply.
 
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TwinHeadedEagle

Removal Expert
Staff member
Verified
Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

  • Right-click on
    icon and select
    Run as Administrator to start the tool.
    (XP users click run after receipt of Windows Security Warning - Open File).
  • Press the Fix button just once and wait.
  • If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
  • When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.
 

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3jjjs

New Member
hi............
I have run the fix with farbar recovery scan tool... and the fixlog.txt is attached..... looking foward
 

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3jjjs

New Member
My internet connection got established after the running the fix which you provided today morning.

I cannot thank you enough for the flawless technical support, your patience and time that you’ve given over the last couple of days. You also did a wonderful job in providing different solutions and recommending exactly the appropriate software for their preferences.

Thank you Again….