Troubleshoot BSODs on Windows 10 - System service exception

[ElectricSheep]

On windows 10. Has been BSODing a bit recently. Had 2 in the space of 5 minutes, Error message was System service exception or something like that.
Any suggestions?

 

[rupeshkj]

First find out the culprit driver for the BSOD using Blue Screen Viewer:

32 Bit: http://www.nirsoft.net/utils/bluescreenview.zip
64 Bit: http://www.nirsoft.net/utils/bluescreenview-x64.zip

The driver responsible should be under the Caused by Driver Tab.

 

[ElectricSheep]

whatever that is...

 

[rupeshkj]

Well that's a windows file Open Command Prompt with administrator then type Sfc /scannow

 

[ElectricSheep]

"You must be an administrator running a console session to use sfc" Whats a console session?

 

[rupeshkj]

Login into you administrator Account first then run that with administrator privilege.

 

[vivid]

Hard to say. Attach some dumps. %SystemRoot%\Minidump

 

[ElectricSheep]

OK, running the sfc/scannow... took a while to find the admin control panel, not used to win 10, lol

 

[ElectricSheep]

So what now?

 

[LASER_oneXM]

..... if you should still have problems with BSODs in the future you could also try to contact this guys: BSOD, Crashes, Kernel Debugging. This guys from sysnative.com helped me out some time ago: had blue screens/black screens while playing a online game (W8.1) and when i tried to use my LAN (W8.1). Second 'good' adress/board( bleepingcomputer.com ) : Windows Crashes, BSOD, and Hangs Help and Support Forum

Both boards are well known and have a very good reputation. Both boards are offering 'custom'/'guided' BSOD support/help (using custom tools/custom scripts written by moderators/administartors ). I think it's good to have several adresses/boards (not only one) with specialists that can provide custom support in case of an emergency/BSOD.....

 

[JM Safe]

Hello @ElectricSheep there could be several reasons for this error, but there are some fixes methods you can try to solve the problem.

Here there are some informations: Fix 'System Service Exception' Error in Windows 10

Or also here: http://www.technicalnotes.org/fix-system-service-exception-error-in-windows-10/

Common causes can be: problems with protected system files, drive issues, security softwares problems.

 

[Smith83]

Please download MINITOOLBOX and run it.

Checkmark following boxes:



Flush DNS
Reset FF proxy Settings
Reset Ie Proxy Settings
Report IE Proxy Settings
Report FF Proxy Settings
List content of Hosts
List IP configuration
List Winsock Entries
List last 10 Event Viewer log
List Installed Programs
List Users, Partitions and Memory size
List Devices (problems only)



Click Go post the result.




Download Autoruns and Autorunsc Unzip it to your desktop and then double click autoruns.exe
After the scan is finished then click on File>>>>>>>>>>>Save
The default name will be autoruns.arn make sure to save it as Autoruns.txt under the file type option.
in other words make sure it is a .txt file instead of .arn Attach the text in your next reply.



Please upload your minidump files. How to compress and upload Minidump files

 

[King Alpha]

@ElectricSheep, You can also use DISM to scan and fix corruptions. You must be signed in as an administrator to be able to do an Inbox Corruption Repair with the Deployment Imaging and Servicing Management (DISM) tool. It's recommended to run it in an Elevated Command Prompt.

Type in the following:
1. Dism /Online /Cleanup-Image /CheckHealth (You would use /CheckHealth to only check whether the image has been flagged as corrupted by a failed process and whether the corruption can be repaired. This is just a quick way to see if corruption currently exists, and to inform you if there is corruption. This does not fix anything or create a log. This will finish running almost instantly.)

2. Dism /Online /Cleanup-Image /ScanHealth (You would use /ScanHealth to scan the image for component store corruption. This option does not fix any corruption. It only checks for component store corruption and records that corruption to the log file. This can take around 5-10 minutes to finish. It will stay at 20% for a while before continuing.)


3. Dism /Online /Cleanup-Image /RestoreHealth ((recommended) You would use /RestoreHealth to scan the image for component store corruption, perform repair operations automatically, and records that corruption to the log file. This can take around 10-15 minutes up to a few hours to finish depending on the level of corruption. It will stay at 20% for a while before continuing.

After that, it is recommended to restart your computer.

 

[ElectricSheep]

 

[Smith83]

@ElectricSheep If you want help with the BSOD then please see my instructions. Without a .dmp file then no one can really help you. All things suggested are a shot in the dark without the .dmp file.....

 

[ElectricSheep]

How do I find a dump file?

 

[Smith83]

See post #12

 

[ElectricSheep]

This is doing my nut in! Compressed it but can't upload it to here

 

[Smith83]

Post the other requested logs as well, the minitoolbox and Autoruns. Then upload the dump files to sendspace.com and send me the link here.

 

[ElectricSheep]

minidump.zip (158B) - SendSpace.com