Troubleshoot BSODs on Windows 10 - System service exception

[ElectricSheep]

On windows 10. Has been BSODing a bit recently. Had 2 in the space of 5 minutes, Error message was System service exception or something like that.
Any suggestions?

 

[Smith83]

You saved the autruns as .arn I need it in .txt form please.

 

[Smith83]

Also, it seems that there is nothing in the minidump file you uploaded. If you have ran ccleaner since the latest BSOD then you are not going to have any dump files, CCleaner is set to delete the .dmp files by default.

Uncheck Dump files under the system options in ccleaner.

In case you do have dumps and perhaps did something incorrect, then please run this tool it will grab all the files I need from your machine.

1. Download the Sysnative BSOD Dump + System File Collection App - save to Documents folder - http://www.sysnative.com/apps/SysnativeBSODCollectionApp.exe

2. Run the app - Double-click on the downloaded EXE file
Output = new folder created in Documents + a zipped version -- SysnativeFileCollectionApp + SysnativeFileCollectionApp.zip

 

[ElectricSheep]

AV killed it... This is doing my nut in, I'll do it tomorrow or something

 

[Smith83]

Alright, when you have time have a good day. When I see your response I will get back with you, but I suggest you do not try anything else to "fix" your issue, cause like I say without analyzing the .dmp it is nonsense to do anything.

 

[ElectricSheep]

I'll give it one more try then I'm giving up

 

[ElectricSheep]

The .dmp file won't let me compress to 7 zip

 

[Smith83]

Use the collection tool in my next to last post, it will do it for you.

 

[ElectricSheep]

my AV kills it

 

[_CyberGhosT_]

smith is right, if you can get those steps done Sheep it will take the guess work out if the equasion.
Good luck.

 

[Smith83]

my AV kills it

Disable your antivirus, I am not linking to anything malicious...

 

[vivid]

Try to right-click dmp files > Use "Cut" action & move it to Desktop. After that, use 7-Zip.

 

[ElectricSheep]

ruined the file I think... just hae to wait for next BSOD lol

 

[Smith83]

? Redownload it after you disable the AV, run it and post the log. Or wait....

 

[ElectricSheep]

Its zipped but the poxy file is "empty"

 

[Smith83]

Is your minidump folder empty? Like I say, you have to change the settings in ccleaner to not delete the files.

 

[ElectricSheep]

I haven't used ccleaner, I killed the file by accident

 

[Smith83]

I am not sure what you mean by killing the file. Anyhow, post when you are ready.

 

[ElectricSheep]

It's dead as a dodo, I lost the file somehow

 

[Smith83]

Simply redownload it.

 

[ElectricSheep]

From where? I've lost it from my C Drive