Thing is it's Norton Security Online from my ISP not the regular version you buy at the stores or online. This leads me to believe it may be a version with reduced functionality compared to the regular consumer ones. This is why i'm wondering about "the better ones.." now that it was mentioned.
Choose any other free av instead of this..NOT RECOMMENDED
Just Bit def signs (DELAYED) and their cloud...dismal BB and a third party firewall
Struggles to work in real world due to 3rd party apps built around
Go straight and use Bitdefender free ..provides solid all round protection