- Jan 14, 2017
- 203
If u cant get help here you can ask Bullguard support live chat 24/7Hello! Yesterday I tried installing pCloud windows client but the install keeps failing as Bullguard quarantines a file during the installation process! The screenshot is in the attached. Thank you in advance.
If u cant get help here you can ask Bullguard support live chat 24/7
But cant you add it to exclusive?
Send the file to Virustotal then look if other avs block it also if it is its probaly malcious );I have already talked to Bullguard support team and they asked to add the file to exclusions but I am afraid to do so as Bullguard states the risk is high. I have reported the file as false positive many times but Bullguard still detects it.
Send the file to Virustotal then look if other avs block it also if it is its probaly malcious );
Hmm i hope it too that it isnt malcious also pls provide a link from virustotal resultThank you for the suggestion I hope it is not as I do need pCloud to be installed hahahahah
VirusTotal - Free Online Virus, Malware and URL Scanner
VirusTotal - Free Online Virus, Malware and URL Scanner
Has better results pls show that to decide if its malcious or not
In downloads Folder?The problem I can't find the file to upload to virustotal hahahah any suggestions on how to find the file as I did not find it in Bullguard's quarantine
In downloads Folder?
YesThe file is installed by the pcloud.exe as you can see in the screenshot," the file cbfsinstall.exe attempted to
modify the Windows System directory. The file C:\WINDOWS\SYSTEM32\ELEVTMSG.DLL was created by this process."
Behaviour : The program cbfsinstall.exe attempted to modify a registry setting used for launching programs upon startup (\REGISTRY\MACHINE\SOFTWARE\MICROSOFT\WINDOWS\CURRENTVERSION\SHELLSERVICEOBJECTDELAYLOAD).
What I have noticed while installing pCloud client is the message the required my input to install the (
Common DLL used by EldoS components driver ).
Is uploading the main installer make any good ?
No problem! And as you can see its safeAntivirus scan for e9675ad0fa8d6ad6333de4d11d587823d26f7bc6ec4dc79388960680993fca21 at 2017-03-02 20:50:29 UTC - VirusTotal
Thank you very much for paying much attention to my issue
Thank you Not it is Bullguard's team job! I have reported the file as false positive and they ought to fix the problem! Thank you again (Y)No problem! And as you can see its safe
Thank you very much I am installing the fresh copy nowEnabling the Behavioural may increase FP, you should be able to adjust your Antivirus settings to explicity Allow, or from the Prompt.
BullGuard Desktop Protection Help - Antivirus Settings - BullGuard
- Temporary disable Bullguard.
- Install pCloud using a fresh copy from online.
- Add pCloud files/folders to Exclusion under BullGuard Tuning setting (see link above).
Does it all work now?Thank you very much I am installing the fresh copy now