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Windows Malware Removal Help & Support
Call 1-800 to remove this virus, Shut down PC, now unable to get into PC
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<blockquote data-quote="Massiel" data-source="post: 554718" data-attributes="member: 56174"><p>Hello!</p><p></p><p>I have downloaded <a href="http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/" target="_blank"><strong>Farbar Recovery Scan Tool x64</strong> on the flash drive, but here is my issue. I cannot get to the start button on the infected pc. When I turn it on I have to hold down the F11 key as i power on to get to recovery manager and even then I do not have access to a start key. Should I just restore my pc back to factory settings? I have backed up my files on cd's. This way I can get to the start button and proceed. I just want your advice, don't want to do anything to make this monster worse.</a></p><p><a href="http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/" target="_blank"></a></p><p>Thanks again! Greatly appreciated<img src="data:image/gif;base64,R0lGODlhAQABAIAAAAAAAP///yH5BAEAAAAALAAAAAABAAEAAAIBRAA7" class="smilie smilie--sprite smilie--sprite109" alt=":)" title="Smile :)" loading="lazy" data-shortname=":)" /></p></blockquote><p></p>
[QUOTE="Massiel, post: 554718, member: 56174"] Hello! I have downloaded [URL='http://www.bleepingcomputer.com/download/farbar-recovery-scan-tool/dl/82/'][B]Farbar Recovery Scan Tool x64[/B] on the flash drive, but here is my issue. I cannot get to the start button on the infected pc. When I turn it on I have to hold down the F11 key as i power on to get to recovery manager and even then I do not have access to a start key. Should I just restore my pc back to factory settings? I have backed up my files on cd's. This way I can get to the start button and proceed. I just want your advice, don't want to do anything to make this monster worse. [/URL] Thanks again! Greatly appreciated:) [/QUOTE]
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