Solved Cannot delete Buy and Save extension on chrome. Browser keeps crashing

[Edward92]

I'm really desperate here, I just reinstalled windows 7 with the purchase of a new gpu, and I seemed to have gotten this malware named BuyNsave thats in my extensions, while I was googling for a fix or something I stumble onto another post with the same issue here, but it said not to use the same fix since its made specifically for that machine. I really need some help, I don't want to have to reinstall the whole w7 again cause of some crappy malware. Thank you.

 

[TwinHeadedEagle]

Hello

http://malwaretips.com/threads/preparation-guide-before-requesting-malware-removal-help.20334/

 

[Edward92]

I have downloaded the program and used scan, here are the uploads.

 

[TwinHeadedEagle]

Fix with AdwCleaner

Please download AdwCleaner by Xplode and save the file to your Desktop.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait until the database is updated.
• Accept the Terms of use and click Scan.
• When finished, please click Clean.
• Upon completion, click Report. A log (AdwCleaner[S*].txt) will open.

Please include the contents of that file in your reply.

Note: Reports will be saved in your system partition, usually at C:\Adwcleaner

Scan with ZOEK

Please download ZOEK by Smeenk and save it to your desktop (preferred version is the *.exe one)
Temporary disable your AntiVirus and AntiSpyware protection - instructions here.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
• Wait patiently until the main console will appear, it may take a minute or two.
• In the main box please paste in the following script:
  

  createsrpoint;
  autoclean;
  emptyalltemp;
  ipconfig /flushdns;b

• Make sure that Scan All Users option is checked.
• Push Run Script and wait patiently. The scan may take a couple of minutes.
• When the scan completes, a zoek-results logfile should open in notepad.
• If a reboot is needed, it will be opened after it. You may also find it at your main drive (usually C:\ drive)

Post its content into your next reply.

 

[Edward92]

I followed the steps, downloaded and run the programs, here are the uploads of the reports.

 

[TwinHeadedEagle]

Good. How is the situation now?

 

[Edward92]

Sorry for the delay, I was on the phone.

Oh, I didn't even took the time to analyze the situation, it seems to be removed, I can't see it anymore at the extensions, and chrome seems to behave normally now. Thank you very much, if I wouldn't have withdrawn my paypal account to 0, I would have bought you a beer. Thank you again for your fast and accurate help. Cheers !

 

[TwinHeadedEagle]

Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

FiheHippo.com Update Checker - to keep your programs up-to-date.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle

 

[Edward92]

Thank you, I've used the DelFix software you said about, and it removed the disinfection tools, but it seems to have deleted a little more than that, some w7 updates including visual c ++ 2013. It's not a big issue, I can install c++ 2013 visuals whenever needed, not idea what the other updates were, but it's that normal ?


# DelFix v10.8 - Logfile created 07/12/2014 at 17:10:35
# Updated 29/07/2014 by Xplode
# Username : Eddy - EDDY-PC
# Operating System : Windows 7 Ultimate Service Pack 1 (64 bits)

~ Removing disinfection tools ...

Deleted : C:\FRST
Deleted : C:\zoek_backup
Deleted : C:\AdwCleaner
Deleted : C:\AdwCleanerDebug.txt
Deleted : C:\zoek-results.log
Deleted : C:\Users\Eddy\Desktop\Addition.txt
Deleted : C:\Users\Eddy\Desktop\AdwCleaner.exe
Deleted : C:\Users\Eddy\Desktop\FRST.txt
Deleted : C:\Users\Eddy\Desktop\FRST64.exe
Deleted : C:\Users\Eddy\Desktop\zoek.exe
Deleted : HKLM\SOFTWARE\AdwCleaner

~ Cleaning system restore ...

Deleted : RP #26 [Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.21005 | 12/01/2014 11:32:13]
Deleted : RP #27 [Windows Update | 12/01/2014 20:17:04]
Deleted : RP #28 [Windows Update | 12/06/2014 15:49:22]
Deleted : RP #29 [zoek.exe restore point | 12/07/2014 12:34:03]

New restore point created !

~ Resetting system settings ... OK

########## - EOF - ##########

-----------------------------------------------------------------------------------------------------
Also, never used a system restore point before, but I think I understand how to use one, correct me if I'm wrong, is this the correct way to do it ? http://www.informationweek.com/how-to-use-windows-7-restore-points/d/d-id/1098556?
Oh and thank you for the additional info, I'm sure to go through it and read it, downloaded some of the recommended software now.

 

[TwinHeadedEagle]

We did not remove any software, just system restore points that are named in such way. Yes, that link leads to an good explanation.

 

[Edward92]

Ohhh, it makes sense now, didn't knew "save points" could take names of certain updates/programs, I thought it said that it cleaned the system restore points, didn't realize it started to enumerate them bellow.

Well thank you again for the help and clarification !