Troubleshoot Cannot install Office 365

Rui

Level 2
Thread author
Verified
Jun 7, 2014
131
Briefly explain your current issue(s)
I can't install office.
Steps taken to resolve, but have been unsuccessful
Uninstall pevious office version
I have won a free Office 365 subscription but i can not install. A message allways show up tell me that there was a problem during the instalationt
I have tried to unninstall the previous progrmmes I have had but i failed.
 

Nico@FMA

Level 27
Verified
May 11, 2013
1,687
I have won a free Office 365 subscription but i can not install. A message allways show up tell me that there was a problem during the instalationt
I have tried to unninstall the previous progrmmes I have had but i failed.

What message did you get is there a error code? post a screenshot, so we can see the problem.
 
Upvote 0

Rui

Level 2
Thread author
Verified
Jun 7, 2014
131
I will try to translate to you since I' portuguese and this installation was the portuguese version:

This installation had a problem:
Certify you are connected to the internet or try another network.

We will get back to the installation as soon as possible and you can keep working while we do it.
 

Attachments

  • upload_2015-5-9_21-53-48 (2).png
    upload_2015-5-9_21-53-48 (2).png
    159.9 KB · Views: 367
Upvote 0

Nico@FMA

Level 27
Verified
May 11, 2013
1,687
I will try to translate to you since I' portuguese and this installation was the portuguese version:

This installation had a problem:
Certify you are connected to the internet or try another network.

We will get back to the installation as soon as possible and you can keep working while we do it.

Uhhm what does it say? is it a serial key problem? (guessing here)
 
  • Like
Reactions: Rui
Upvote 0

Rui

Level 2
Thread author
Verified
Jun 7, 2014
131
I guess not.
I think it is a click-to run problem.
Seems like something is still installed but i can't figure it out what...
 
Upvote 0

Piteko21

Level 18
Verified
Top Poster
Well-known
Sep 13, 2014
874
try to remove all the older versions of office using revouninstaller to clean all the traces, and then make a clean installation.
 
  • Like
Reactions: Rui
Upvote 0

Piteko21

Level 18
Verified
Top Poster
Well-known
Sep 13, 2014
874
I aleady unninstalled but it appears the same error, over and over...
I don't know what to do :(
avoid despair, and try to restore the system to an earlier point at first installation of office , may work...( não deseperes um "tuga" desenrasca-se sempre) ;)
 
  • Like
Reactions: Rui
Upvote 0

Rui

Level 2
Thread author
Verified
Jun 7, 2014
131
The problem is that i can't restore the system because this problem is occuring a month or two ago...
(Isto já está a acontecer à muito tempo, deve ser algo mal desinstalado, so que, já não encontro os rastos)
 
Upvote 0

Rui

Level 2
Thread author
Verified
Jun 7, 2014
131
I would do that if i had the cd.
When i bought my computer, the OS was already incorporated in my pc.
But thanks for helping me. :)
 
Upvote 0

About us

  • MalwareTips is a community-driven platform providing the latest information and resources on malware and cyber threats. Our team of experienced professionals and passionate volunteers work to keep the internet safe and secure. We provide accurate, up-to-date information and strive to build a strong and supportive community dedicated to cybersecurity.

User Menu

Follow us

Follow us on Facebook or Twitter to know first about the latest cybersecurity incidents and malware threats.

Top