cannot remove add by notification and other adds

[TwinHeadedEagle]

Good

Then we're done.



Glad I could help. We will delete all used tools and I'll give you some tips to harden your security and learn how to protect yourself

Recommended reading:
​

MUST READ - security tips:

• Computer Security - a short guide to staying safer online.
• Simple and easy ways to keep your computer safe and secure on the Internet

MUST READ - general maintenance:

• What to do if your Computer is running slowly?

The Importance of Software Updating:
​

In order to stay protected it is very important that you regularly update all of your software. Cybercriminals depend on the apathy of users around software updates to keep their malicious endeavor running.​

Operating systems, such as Windows, and applications, such as Adobe Reader or JAVA, are used by tens of millions of computers and devices around the world, making them a huge target for cybercriminals. Downloading updates and installing them can sometimes be tedious, but the advantages you get from the updates are certainly worth it.

• How to configure and use Automatic Updates in Windows
• How to update Java
• How to update Adobe Reader

Recommended additional software:
​

TFC - to clean unneeded temporary files.

Malwarebytes' Anti-Malware - to scan your system from time to time in search for malware.

Malwarebytes' Anti-Exploit - to prevent plenty of mostly exploited vulnerabilities.

McShield - to prevent infections spread by removable media.

CryptoPrevent - to secure yourself from very severe CryptoLocker infection.

Unchecky - to prevent from installing additional foistware, implemented in legitimate installations.

FiheHippo.com Update Checker - to keep your programs up-to-date.

Adblock - to surf the web without annoying ads!

Post-cleanup procedures:​

Download DelFix by Xplode and save it to your desktop.

• Run the tool by right click on the
  
  icon and Run as administrator option.
• Make sure that these ones are checked:
  • Remove disinfection tools
  • Purge system restore
  • Reset system settings
• Push Run and wait until the tool completes his work.
• All tools we used should be gone. Tool will create an report for you (C:\DelFix.txt)

The tool will also record healthy state of registry and make a backup using ERUNT program in %windir%\ERUNT\DelFix
Tool deletes old system restore points and create a fresh system restore point after cleaning.

My help is free for everybody.
If you're happy with the help provided and/or wish to buy me a beer for the assistance you received, then you can consider a donation:
Thank you!​

Stay safe,
TwinHeadedEagle

 

[sofia]

the ads are back again, what should I do

 

[TwinHeadedEagle]

Try to clear your sync data

http://lifehacker.com/5944186/find-out-more-about-your-chrome-sync-data-and-how-to-clear-it

 

[sofia]

I do not have a google account, so I haven´t sign in google chrome

 

[TwinHeadedEagle]

Let's scan your PC again:

Scan with Farbar Recovery Scan Tool

Please re-run Farbar Recovery Scan Tool to give me a fresh look at your system.

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Make sure that Addition option is checked.
• Press Scan button and wait.
• The tool will produce two logfiles on your desktop: FRST.txt and Addition.txt.

Please include their content into your next reply.

 

[sofia]

I scaned my computer just now with malwarebytes and the problem is the same, superfish. Yesterday when I deleted google chrome and installed again I scan the computer and there was no superfish

 

[sofia]

with which program am i scaning it?

 

[TwinHeadedEagle]

With FRST tool.

 

[sofia]

I think the virus changed what you sent me for a link to imdb.

 

[TwinHeadedEagle]

Fix with Farbar Recovery Scan Tool

This fix was created for this user for use on that particular machine.

Running it on another one may cause damage and render the system unstable.

​

Download attached fixlist.txt file and save it to the Desktop:

Both files, FRST and fixlist.txt have to be in the same location or the fix will not work!

• Right-click on
  
  icon and select
  
  Run as Administrator to start the tool.
  (XP users click run after receipt of Windows Security Warning - Open File).
• Press the Fix button just once and wait.
• If for some reason the tool needs a restart, please make sure you let the system restart normally. After that let the tool complete its run.
• When finished FRST will generate a log on the Desktop, called Fixlog.txt.

Please attach it to your reply.

 

[sofia]

fixlog

 

[TwinHeadedEagle]

How is the situation now?

 

[sofia]

the same

 

[TwinHeadedEagle]

In which browser you have problems?

 

[sofia]

seems that only in google chrome, I don't use explorer and I don't have firefox. when I delete chrome seems that my system is clean, but as soon as I download it again, adwcleaner says that there is a problem in one chrome file (something like preferences). I look in the files and I can't find it. And I shouldn't have any preferences because I delete chrome from my computer completely and download a new one, right? and then after a while the ads are back and adwcleaner founds the superfish. is there a way to completely delete chrome and just install a "free of virus" new chrome? Should I give up and just try with firefox? Or the same will happen to firefox because the malware it's actually somewhere hidden in my computer?

 

[TwinHeadedEagle]

Yes, you can. But when uninstalling Chrome, you need to choose Delete Browsing Data. Then you can download fresh version, but, do not sign in if you have google account.

 

[sofia]

I already tried, always deleting browsing data and i don't have a google account

 

[TwinHeadedEagle]

Okay, now uninstall Chrome and delete browsing data. Then follow this:

• Press the
  
  + R on your keyboard at the same time. Type %LOCALAPPDATA% and click OK.
• Delete Google folder.

Then try to install Chrome again, and tell me how is the situation now?

 

[sofia]

the ads don't appear immediately, I will try and wait a day and let you now if the ads are back as they did the other three times that I tried to delete and install chrome again

 

[TwinHeadedEagle]

Okay, keep me updated.