semisweet

New Member
Joined
Aug 26, 2018
Messages
1
OS
Windows 10
Antivirus
ESET
#1
Cannot remove this file even though I am the admin. I can't open recovery>resest pc to remove the file. I also can't make a recovery drive either because my task bar isn't letting me search for the option. :(
 
Operating System
Windows 10
Are you using a 32-bit or 64-bit operating system?
64-bit (x64)
Current issues and symptoms
cannot search in taskbar, cannot change desktop background, cannot open recovery>restore pc
Steps taken in order to remove the infection
malware-bytes scan/removal failed. ESET doesn't even recognize it
Logs added to Help Request
FRST.txt, Addition.txt, I've also uploaded logs from other scans that I've performed

Attachments

TwinHeadedEagle

Removal Expert
MalwareTips Staff
Verified
Joined
Mar 8, 2013
Messages
22,384
OS
Windows 10
Antivirus
ESET
#2
Hello,


Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.
  • Now you should get a window like this where you need to click Troubleshoot.

  • In the next window, click Advanced options and select Command Prompt.
  • Now you should log in into your account and after that Command Promptwindow.
Access the notepad and identify your USB drive

In the Command Prompt please type in:
Code:
notepad
and press Enter.
  • When the notepad opens, go to File menu.
  • Select Open.
  • Go to Computer and search there for your USB drive letter.
  • Note down the letter and close the notepad.


Scan with Farbar Recovery Scan Tool

Once back in the command prompt window, please do the following:
  • Type in e:\frst64.exe and press Enter.
    You need to replace e with the letter of your USB drive taken from notepad!
  • FRST will start to run. Give him a minute or so to load itself.
  • Click Yes to Disclaimer.
  • In the main console, please click Scan and wait.
  • When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.

Transfer it to your clean machine and include it in your next reply.