Cannot remove wmcagent.exe (reset pc wont open)

semisweet

New Member
Thread author
Aug 26, 2018
1
Cannot remove this file even though I am the admin. I can't open recovery>resest pc to remove the file. I also can't make a recovery drive either because my task bar isn't letting me search for the option. :(
 

Attachments

  • 2018-08-26 22_44_44-Local.png
    2018-08-26 22_44_44-Local.png
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  • failed.txt
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  • Addition.txt
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  • FRST.txt
    47.1 KB · Views: 1

TwinHeadedEagle

Level 41
Verified
Mar 8, 2013
22,627
Hello,


Please download Farbar Recovery Scan Tool x64 and save it to a flash drive.
  • Now you should get a window like this where you need to click Troubleshoot.
Windows-10-2.jpg

  • In the next window, click Advanced options and select Command Prompt.
  • Now you should log in into your account and after that Command Promptwindow.
notepad.png
Access the notepad and identify your USB drive

In the Command Prompt please type in:
Code:
notepad
and press Enter.
  • When the notepad opens, go to File menu.
  • Select Open.
  • Go to Computer and search there for your USB drive letter.
  • Note down the letter and close the notepad.


FRST.gif
Scan with Farbar Recovery Scan Tool

Once back in the command prompt window, please do the following:
  • Type in e:\frst64.exe and press Enter.
    You need to replace e with the letter of your USB drive taken from notepad!
  • FRST will start to run. Give him a minute or so to load itself.
  • Click Yes to Disclaimer.
  • In the main console, please click Scan and wait.
  • When finished it will produce a logfile named FRST.txt in the root of your pendrive and display it. Close that logfile.

Transfer it to your clean machine and include it in your next reply.
 

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