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Windows Malware Removal Help & Support
Can't connect > internet after running Malware Bytes
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<blockquote data-quote="JoeMula" data-source="post: 536336" data-attributes="member: 54862"><p>Hello, </p><p></p><p>My parents have a HP computer running windows 8 on 64 bit machine. I booted it up - and noticed they hadnt installed windows updates in almost a year. After downloading/rebooting I noticed a program that would launch on start up called PC Health kit - after researching it i decided to try to uninstall it. I found out the best way to get rid of it would be to download and scan with Malware bytes free software. After the scan I went to go on the internet and discovered that I could not browse the internet although the machine says that it is connected to the Wifi still. </p><p></p><p>I googled the issue and found that it is very common for this to happen after malware bytes runs. However I already uninstalled malware bytes prior to researching the connect issue not knowing that i should not have done that. </p><p></p><p>After that these are the steps i have taken.</p><p>Scanned with AdwCleaner</p><p>Ran Minitoolbox as Admin</p><p>Scanned with Hitman Pro 64 bit</p><p>I did see at the top of the scan list for Hitman that there was a trojan virus - i did not note the name or location (but it said it was quarantined)</p><p>I did not want to take any more steps without starting this forum post.</p><p></p><p>I am using a different laptop to post this thread and to download any tools that are going to be use to try and fix this issue(transfer via usb drive to the infect machine)</p><p></p><p>Thank you in advance for any help.</p><p></p><p>-Joe</p></blockquote><p></p>
[QUOTE="JoeMula, post: 536336, member: 54862"] Hello, My parents have a HP computer running windows 8 on 64 bit machine. I booted it up - and noticed they hadnt installed windows updates in almost a year. After downloading/rebooting I noticed a program that would launch on start up called PC Health kit - after researching it i decided to try to uninstall it. I found out the best way to get rid of it would be to download and scan with Malware bytes free software. After the scan I went to go on the internet and discovered that I could not browse the internet although the machine says that it is connected to the Wifi still. I googled the issue and found that it is very common for this to happen after malware bytes runs. However I already uninstalled malware bytes prior to researching the connect issue not knowing that i should not have done that. After that these are the steps i have taken. Scanned with AdwCleaner Ran Minitoolbox as Admin Scanned with Hitman Pro 64 bit I did see at the top of the scan list for Hitman that there was a trojan virus - i did not note the name or location (but it said it was quarantined) I did not want to take any more steps without starting this forum post. I am using a different laptop to post this thread and to download any tools that are going to be use to try and fix this issue(transfer via usb drive to the infect machine) Thank you in advance for any help. -Joe [/QUOTE]
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